ZeroC Places for People Dorchester reviews

★★★★★ 1/5

Trustpilot

Two trips to stop leaking radiators and they still leak!

Since replacing old radiators in my flat which were not fit for purpose I have had 2 call out because 3 of them were leaking, someone from the maintenance team came Friday the 13th to fix the issue, however one radiator is still leaking but it now leaks when the heating is turned off. I CANT GET SOMEONE TO LOOK AT IT UNTIL SEPTEMBER THE 30TH they keep saying just put something under it. WHAT ABOUT YOU FIXING IT PROPERLY SO I DON'T HAVE TO KEEP TAKING TIME OUT TO CALL YOU AFTER 2 VISITS IT SHOULDN'T BE A PROBLEM. The agent spoke to me like I was 3 years old which can be 😡

Debi · 16 September 2024

★★★★★ 2/5

Trustpilot

Not good services

Where do l start, Place for people services well to me aren't much good,

Mick · 22 July 2026

★★★★★ 4/5

Trustpilot

I was looking for a flat just for me…

I was looking for a flat just for me and my cat I had applied to a few places some only accept couples although they are not open about that so found myself well down the list. The flat I am in now was advertised and my mum called for me because I was at work. So I had first refusal and here I am. Yes in my case you do have to decorate it yourself but when you consider the benefits it is really worth it. Everyone who works at places for people seem really helpful and any problems with the flat have been sorted out really quickly. Although I acknowledge there are some problems with the outdoor areas just the fencing really overall I am really pleased as a single person to have a lovely flat for rent at a reasonable rent.

Debi · 11 September 2024

★★★★★ 5/5

Trustpilot

Always been very well looked after…

Always been very well looked after until recently. Can not believe how difficult it is owing to mobility issues and needing to transfer from a first flat to a ground floor flat. Even though a ground floor flat vacant in block next to me don't seem to get any further. What can I do? Have lived here for over 9 years. All help needed please.would like to add what good service I have experienced with repairs and gas servicing.

Mrs · 23 September 2024

★★★★★ 1/5

Trustpilot

Shoddiest housing association company…

Shoddiest housing association company ever.Having read through multiple reviews I can see I'm not alone. This company will do all they can to do the bare minimum whilst charging you the absolute maximum for everything.Been without hot water for a week now, had to take 3 days off work to wait on for a repair within 24 hours, every single time the engineer has turned up with no tools, took a look at the boiler, and reset it saying that should work, pointed out this has been done multiple times to no avail, so they respond with call in an emergency repair if it fails to work, and to be told its an expensive boiler and parts need to be ordered. so here I am now having taken my 4th day of work to wait in yet again, and the parts have still not been ordered a week later. I've resorted to boiling pans of water to even attempt to have a bath.I have a toilet cistern that is quite literally hanging of the bathroom wall, still no repair months later.Multiple security doors within the building are broken and won't allow access or egress, massive fire safety issue.Windows that don't close correctly and make winter horrendous whilst having storage heaters that don't store the heat!90 tenants in this building, paying rent and service fees for a sub standard building. Service fees going up every single year with fees like communal water (were not allowed to use) window cleaning (never been cleaned in the 16 years I've been here)And a super intendant that spends his days sitting in his car drinking coffee or standing around the corner smoking cigarettes. They are more concerned with whether you have a door mat (not allowed) or by charging you parking fines when you are parked in a bay with a permit visible.And don't be 1 day late on your rent, even if it falls on a Sunday, as that's the only time your guaranteed to hear from this company, they will threaten you with eviction!I genuinely could go on and on about how defective and deceitful places for people are!

Maryanne · 6 September 2024

★★★★★ 1/5

Trustpilot

The right hand doesn’t know what the…

The right hand doesn’t know what the left hand is doing. Job numbers and repair dates are given but nobody turns up. It took 6 months for door hinges to be replaced in kitchen. Still waiting for action on job numbers issued in April and May. Debris falling from roof supposedly forwarded to roofing company but still nothing done. Trees overgrown blocking out light, nothing done. I do minor repairs myself but there’s a limit to what I can do at 77 years old.

Stuart · 2 September 2024

★★★★★ 3/5

Trustpilot

Only do what they need to do once you complain

my recent experience was a complaint, regarding work carried out by a contractor employed by p4p.I was told at the end of the conversation that i would be contacted by the contractor, but i was not. I was also told i would be contacted by the department that look after the housing stock, but once again, no contact. P4P don't do anything unless you escalate it to a complaint, where they have no choice but to do something.

Jay · 1 October 2024

★★★★★ 5/5

Trustpilot

Lovely Flat

Thank you so much for your help in finding this property. Tom Barraclough was so helpful from the very first phone call to meeting up to sign up for the property, which I am delighted to be renting. I currently live some 80/90 miles away which has made things a bit complicated, but Tom has been a great support. I am looking forward to moving in asap.

BJ · 22 October 2021

★★★★★ 1/5

Trustpilot

OVERGROWN TREES, ALLOWING RODENTS TO INFEST PROERTY

YOU WOULD BE WASTING YOUR TIME TO GET ANY SATISFACTION REGARDING REPAIRS OR UP KEEP OF PROPERTY, I HAVE HAD MOUSE AND SQUIRREL INFESTATION FOR OVER A YEAR, PLACING TRAPS IN ATTIC AND KILLING 6 OR 7 MICE A WEEK, AS WELL AS THE ODD SQUIRREL, THE NOISE AT NIGHT MAKES IT DIFFICULT TO SLEEP.ALL THIS IS CAUSED BY OVER HANGING TREES, WHICH ALSO BLOCK OUT THE LIGHT, MAKE IT DAMP, MISSERABLE, AND BANG AGAINST ROOF/WINDOWA AND WALL.REQUESTED TREES TO BE CUT BACK/PRUNED SEVERAL TIMES, AND IGNORED, DISGRACEFUL

Ben · 24 August 2024

★★★★★ 4/5

Trustpilot

It's been a great experience so far

So far everything is going well and the help I am getting is of a great help. Being of an older generation, where the only thing computerised was a basic hand held calculator, it is difficult for me to communicate through this generation of devices, my fingers are to large and the letters too close together, plus eyesight isn't what it was. So the help I've received has been great for me so far. It is difficult being disabled and trying to remember things that happened so long ago and the people concerned have retired or have passed away themselves so I hope the team remain understanding

Jim · 21 August 2024

★★★★★ 1/5

Trustpilot

No action taken.

I have been living in my basement flat since August 1989. The steps are spiral, steep, made of slate & very slippery when wet. At the end of November '21 I slipped down these steps & injured my head quite badly. I have since then fallen down them again twice. Also a friend has slipped on them. I applied to have the layout of these steps changed to make safe. Planning permission was granted in March of '24. Since then, I have heard nothing from Places for People despite numerous phone calls and emails from myself. Promises are given but absolutely no action taken.If I have another accident on these steps that doesn't result in my death, I shall be taking legal advice regarding their disregard to tenant safety.

Angela · 14 August 2024

★★★★★ 1/5

Trustpilot

This is a completely disgusting company…

This is a completely disgusting company , where the staff stick together , I have a ceiling fall down constantly for the last 10 years , and these uneducated people from places for people think that by putting up a ceiling it will solve the problem of the leak, they have not got such intelligent to understand you need to fix the leak first because if you don’t the ceiling will just keep coming down, my advice would be stay away from this company at all cost , if you value your health that is.

Peter · 12 August 2024

★★★★★ 1/5

Trustpilot

7 months without an oven

My parents bought a bungalow with shared ownership in January 2024. The house is dated and needs a new kitchen, the washer and fridge are on there last legs and there was NO oven. 7 months on and my parents are still waiting for plans to be approved so they can have a functioning kitchen. My 79 year old mam is not sleeping and I am seriously worried about her mental health. My mam calls them weekly and I have also called and sent e-mails. However the conversations have fallen on deaf ears. My mam has been told someone will call on numerous occasions but no one ever does and no one replies to the e-mails I have sent. Every time you call you speak to a different person who forwards an e-mail to a different department and then nothing happens. My mam was told by an unsympathetic female, Georgia on Friday that she would have to submit the plans again, for a third time! Why, when they have them and have said they have have them, do they need submitting again? They have had them for over a month now. How long does it take to look at some plans and say yes or a no!? They are supposed to be a caring company looking out for people in the community but this has not been our experience. My mam is usually a very strong lady but this is making her ill. I wish I'd read the reviews before my parents went ahead with the purchase. Think very carefully before buying anything with this company.

Jeanette · 11 August 2024

★★★★★ 1/5

Trustpilot

Very uncaring company in Huntingdon

Well I'm disappointed with none of the repairs being sorted as promised always an excuse or a cancellation this has been going on for years

Heather · 16 April 2026

★★★★★ 1/5

Trustpilot

Just appalling

I moved into the flat in July 2023 found it was damp. after a year of begging then contacting the Ombudsman ( who were superb ) they fixed the problem. To be honest I would never ever rent from them. I now have waited 2 months for my toilet fixing , it is leaking, they were supposed to come on 26/07/2024 I waited in all day, at 2pm I got a message to say they had many emergencies and could not come. And they had moved my appointment to 17/09/2024 so in total I will have waited 14 weeks for a serious leak to be sorted and a new toilet and taps put in. My building is Grade 2 listed and the windows are rotten, I cannot even open my bedroom window so it is suffocating . When all is said and done I feel like a fool for taking the flat on Queens Terrace Fleetwood, I am 70 years old and they have treated me like a second class person who means nothing. I will be moving asap.

Jean · 27 July 2024

★★★★★ 1/5

Trustpilot

One off the worst housing providers…

One off the worst housing providers I've ever been with waiting on multiple repairs for years now just keep making appointments then cancel and move them months later to which nothing gets done they are quick to respond when your a penny in debt with emails phone calls and text other wise they don't give a dam Mount street Fleetwood all their properties there are desperately needing windows and doors uPVC instead off drafty cold and some cases damp houses Tenants on the street are very unhappy while one place on the street gets a uPVC door front and back the rest are just left You know who your tenants are the Victorian houses need updating we are not living in that era although might as well be old wooden sash windows and doors all need updating to uPVC like the private houses have modern uPVC sash windows and doors the rest off the tenants are sick off waiting for an upgrade Living in cold drafty damp places with one tenent having a disabled child the money you get off government every year when are the TENANTS OFF MOUNT STREET FLEETWOOD having our windows and doors replaced like 1 off your propertys who has had uPVC doors back and front and uPVC window over 2 years ago while the rest like in poor housing conditions WE THE TENANTS WOULD LIKE ANSWERSYOU ARE ALREADY AWARE OFF THE ISSUES WITH CLAIMS FOR DISREPAIR

J · 23 July 2024

★★★★★ 2/5

Trustpilot

waiting Time...now nearly 9 months

I have been in the process of purchasing a property on a development in Nottingham. the company are very laxed in there comunicación area .with the seller .me the buyer. plus the same with estate agents.and both sides of solicitors. I am getting very despondent with all the people dealing with my purchase ..each blaming the other for delays bing caused.it has now been approximately 9 months now since all this has been going on. something needs to be done to quicken the process up with this company

Mr · 16 July 2024

★★★★★ 1/5

Trustpilot

This company needs to rethink its purpose....

I think this company is a perfect example of general society today. They have all the control, all the money and none of the interest to fix any of your problems as customers. Gone are the days of the customer is right or should be respected. Tenants are money trees to them. The rent goes up every year without fail, and yet the so called services being paid for are virtually non-existent at this point with excuses galore given for why it isn't done yet. The perfect one is 'it is with our contractors....' You take the money from the tenants, so things should be getting done quicker than months or years which is not an exaggeration. Things take months or years at this point. All they do is complicate it by constantly changing property manager, who is responsible for what part of the property, how things are reported, etc, etc. By complicating the process, ensures nothing gets done and it isn't their fault because it just got lost in their systems because of all the changes type excuses.Here are examples - 1. One of the smoke alarms in the property malfunctioned and was going off day and night, every 30 seconds and was driving me mad. It was reported, and it took them 2 weeks to send someone to fix it. I was not allowed to touch it or would breach my tenancy agreement. 2 weeks of a screaming alarm in your house, and was their any urgency from the landlord, not at all. 2. The large windows in the communal spaces, the corridors in every landing where the flat doors are, have been pretty much broken open since 2022 and still are broken. There solution is a piece of wood with a screw to keep them shut. I am pretty certain these are fire windows for tenant safety, so is illegal but again same question, any urgency, interest, nope. They (Touchstone but it really is still Places for People) wash their hands off it and say they aren't responsible for the communal areas of their building. They'll quite happily take your money for it though, and increase it every year with rubbish reasoning.3. The bin store - out of control fly tipping, rubbish scattered all over the bin store floor, outside in the car park because of a missing door and no lock. This was reported months ago, and surprise, to fit a door and a lock remember, late July or August before it can be done. Tenants will just put up with any consequences like flies and the sort while the landlords rub their hands together from the biggest increase in rent to date in 2024. Living standards, what are living standards to them?4. Actually sticking to their lease agreements. Countless tenants are breaking the rules; smoking in the building, bikes tied to the railings of the staircase despite their being a bike store for that reason, prams left on the landings which is the only fire exit as the large windows in the landings remember are now screwed shut opposed to being fixed correctly. Wonder what the fire brigade would say about that? Camper type vehicles in the car park which per the tenant rules are not allowed. They've successfully created a modern day block tower which you'd see in some less desirable places in the city. I can go on, but start to finish it is just a poor showing and they won't care about this either but I feel readers should know what you'll get with this company who will fob you off with excuses, taking more and more of your money each year for the privilege, and leave you resenting the place you call home. Not good enough by a long way, need to rip up their playbook and put tenants first.

John · 14 July 2024

★★★★★ 1/5

Trustpilot

We have tried to work with this company…

We have tried to work with this company to resolve an issue however it has taken them the best part of three months to sort the matter out and yet still no resolution. We have been passed from pillar to post with everyone promising assistance yet no one has delivered. The extensive delays have cost hundreds of pounds to us. Having requested to make a formal complaint, the requests have been blatantly ignored. This is a very unprofessional, incompetent and lazy company and one which I would strongly advise others to avoid.

Daen · 12 July 2024

★★★★★ 1/5

Trustpilot

Landscaping service at all time low

Landscaping service at all time low. I have been a tenant for 25years and i have never seen such a rapid decline.The estate looks like a scene post chernobyl first grass cut of the season April next one mid June hay making i presume hedge rows encroaching pavements fencing down missing etc poor service or not at all, litter, doggy bags left around the estate. I wish we could have a voting procedure on who runs these housing associations to get this management lot out.I recently read PFP merged with two other associations take heed get your own house in order. Since I retired I my self is having to regularly go around the estate picking up plastics empty bottles cans up to no avail you make your rules PFP for tenants enforce them. I could go on and on Oh! one more thing received TSM report this should be enough to tell you your standards are poor.

Margaret · 3 July 2024

★★★★★ 5/5

Trustpilot

Housing officer 5 stars

David Crawford is our housing manager for places for people scotlandWe are in the process of completing a long distance mutual exchange and he has been nothing short of brilliantHelpful and well informed in every case and has kept us updated along every step of the processHe has been very professional and friendly at every stage and is a great asset to his team

David · 4 October 2021

★★★★★ 1/5

Trustpilot

APPALLING BORDERING ON CRIMINAL

PLACES FOR PEOPLEAppalling set up, bordering on the criminal 😱 Quoted on social media as “the UK’s leading social enterprise” needs some forensic investigation (by the regulated authority and government minister with Housing portfolio) into their business practices.At the end of the line the consumer is being abused and scammed - PLACES FOR PEOPLE and their charitable status, their PfP Capital, companies and offshoots need serious formal authoritative investigation to establish their business modus operandi. There are literally thousands of housing tenants, thousands of new-build residents of building projects (of which I am one) that PLACES FOR PEOPLE have been involved in whose lives have suffered (for years in some instances) immeasurably from the lies and fraudulent practices of PLACES FOR PEOPLE represented by their myriad companies run by Chairman Managing Directors, Regional Directors, Senior Independent Directors, Chief Operating Officers, and on down the line.People who have bought affordable houses, and housing tenants have been victims of BigBusiness - people with no redress or power and no recognition from any person or authority, whose lives have been smashed by PLACES FOR PEOPLE.Something needs to stop, something needs to be done in the name of humanity and doing the right thing. If there are any Press people take note and investigate, it’s a massive story.

Consumer · 28 June 2024

★★★★★ 1/5

Trustpilot

Rubbish

Rubbish. Had nothing but problems. Been asulted harassed threatend intimidated by 2 neibours Nothing ever done. So now I've signed for a new property with a better housing asc. I rang up to tell them and to give 4weeks notice. No reply no form to fill in after many fone calls nothing atall. So now I don't no the termination date of this property. They are terrible in every way. They want closing down. I will just pack my stuff in next few weeks and go and shove keys through the door. They are completely useles . They have made my life hell.

Me · 26 June 2024

★★★★★ 1/5

Trustpilot

Terrible

Terrible tenant support and zero accountability!

G · 12 August 2026