ZeroC Places for People Dorchester reviews

★★★★★ 1/5

Trustpilot

Where do I start!

Where do I start!? It's a shame I can't post pictures in my review as it would speak for itself. Unfortunately, I have been blessed with nightmare neighbours. I and other tenants where we live have complained many times. Filled in numerous diaries etc. I am currently living with my friend because I am not getting any rest in my own home. I pay rent, but I can't live in my home. I have spoken to Places for people many times with no interest on their behalf. It's upsetting and disrespectful to not be heard and ignored. My welfare is suffering, so is my finances as I am still paying rent even though I can't live in my flat.

Josefin · 21 June 2024

★★★★★ 1/5

Trustpilot

You will read people's reviews on hear…

You will read people's reviews on hear then you read them answer everyone saying sorry and if they email with the details they will look at it and sort it 🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣 Just so you all know that does not happen, they put up response to everyone to make it look like they sort people's problems out but they don't, 8 years waiting on housing list and being disabled you think they would offer something but nope they never do, but what you will see is them give thousands of houses to migrants so if your born in Scotland you will stand no chance, I have now gave up with them as I can't compete with the government giving first places to migrants and councils taking payments for to house them, shame on you all and don't bother answering me with your bull saying email bla bla bla because as I said it's propaganda answers you give as your paid extra for more lies to the publicAnd there you go folks , sorry to hear that.... if you email with the problem 🤣 would that be the same email that has ignored me 500 times already 🤣 But thats ok as I said to someone in the North east office you are going to be famous 🤣 council offices in England are on YouTube for being a disgrace and scotlands councils are next , I will film coming and goings from offices and post them live , that way everyone will see the truth how you operate your councils Words are cheap but evidence is power so see you all soon

Kevin · 14 June 2024

★★★★★ 1/5

Trustpilot

I am 72 years old and have serious…

I am 72 years old and have serious health issues, my toilets became blocked and there phoo coming over the top of the toilet and all over the floor. Their answer to this was use a bucket, three days later I am still doing this and no one as arrived, I have spent more time and money on hold to them that I could have paid a private Plummer.

Sallee · 9 December 2025

★★★★★ 1/5

Trustpilot

An unimaginable experience living where…

An unimaginable experience living where I have literally just fled from due to neglect, defraudation, and antisocial behaviour (the later not responsibity of PFP) I was left without heating and hot water for 6 months and had to get legal representation. I was due compensation which never received. When I moved in the area was under Derwent living and they at least honoured their contract of basic maintenance etc, and where I live was meant to be private rented or ownership for working people, now just full of crackheads and jobless non British who disobey all basic rules. I have literally fled the premises along with others due to the impact on mental health and trauma. I guess this organisation represents the state of Britain today.

Ben · 11 June 2024

★★★★★ 2/5

Trustpilot

Disappointed in the way things have…been done.

Disappointed in the way things have been done and waiting times. It's been nearly a year for me to put up with the damp in my kitchen. First appointment was for August to get the work done,they couldn't do it because needing 2 tradesman together, when they turned up they didn't know why they were there. I'm having to wait until the end of November now for both tradesman to be here together.

TAYLOR · 1 October 2024

★★★★★ 4/5

Trustpilot

I have not even moved in yet and found…

I have not even moved in yet and found that all my internet cable and my tv arils have been cut and stolen asked places for people for replacement and heard nothing I can’t move in without them and I am a low income parant who can’t afford this to be replaced not sure I am comfortable moving in if this is what happens even before I have moved in properly

Stella · 1 November 2024

★★★★★ 1/5

Trustpilot

absolutely disgraceful company if you…

absolutely disgraceful company if you have the choice please avoid. For 2 years now i have had a leak from the toilet foul pipe it leaks to down stairs the roof has fallen through so i have sewage water leaking all over my kitchen work tops cooker etc its vile and disgusting i have chased and chased for 2 years call on a weekly basis to be told a manager will call back they never do they are fully aware of the situation but choose to blank at every opportunity had a manger and builder visit 6 months ago made alot promises to then blank me again my home is not fit for someone to live in but they deem this acceptable to carry on for 2 years, the effect this has had on my life is horrific so please if you have the option avoid this company. my roof fell through in may 2022 its now may 2024 the water has caused so much damage the floor is rotten upstairs was told by the manager and builder to not use the bath as the weight would be dangerous this was in January i received one email saying they waiting for a quote in January its 5 months later the manager ignores emails i have called to complain and was told a manger would call me back 3 times never received a call al they want is your rent bottom line they don't care about your quality of living conditions. Do not bother with the copy paste reply you have added to everyone's comments its worthless this review is a warning to anyone thinking of dealing with this company please don't.

Teddy · 1 June 2024

★★★★★ 1/5

Trustpilot

Incompetent housing association

Incompetent housing association. Only interested in money, waited months for 2 5 minute jobs to be completed (unsatisfactoraly) maintenance is a joke, not interested in tenants as long as we are paying rent.We as a group of tenants have realized that none of us have a copy of our misif, on requesting a copy of said misif our request has fallen on deaf ears, surprise Surprise. Avoid at all costs this horrible housing association..

David · 11 September 2024

★★★★★ 1/5

Trustpilot

Places for Problems

Criminals that prey on the vulnerable and only care about money.Long term tenant, lived in many different types of properties they offer over the course of 10 or so years and I'm not exaggerating when I say that EVERY chance they get to let you down, they'll take it and then gaslight you to cover their own backs. Notice all the copy and paste "Thanks for your feedback let us know if there anything we can do" rubbish. They could not care any less. They make everything difficult for absolutely no reason other than a lack of empathy and professionalism and their complete incompetence. Yet if you ever need to pay them money for whatever reason they're like the flash and sonic combined, it's all hands on deck, no waiting around with quick and effective communication. I've had better experiences actually being homeless. I also noticed that most of the positive reviews on here mention workers by name, leading me to believe that they do play favourites and pick and choose who to help. In fact when I googled PFP repairs there was a page above the official PFP website stating something along the lines of "PFP ignored you? We can help"What does that tell you?Red flags are constant with these guys They're just shady all round tbh. DO BETTER

Andrew · 29 May 2024

★★★★★ 1/5

Trustpilot

Would give zero but can’t .Our rented…

Would give zero but can’t .Our rented house was built in 1950’s and has been our home since 2006 when I moved in I became aware of numerous issues such as black mould ,ground subsidence due to old clay pipes under the house cracking and leaking ,sewage coming up in toilet .The toilet was covered in thick slimy mouldy cork floor tiles and had to be scraped off the floor by myself while holding back the nausea .The house was filthy and almost uninhabitable when I moved in.Home Group ripped out the woodworm kitchen and replaced some of the crumbling plaster in the worse rooms expecting to do the rest over the coming years but over the years our tenancy has been transferred to three different landlords and in that time we have been made responsible for more of the repairs in the property and such as we are now responsible for the outside shed which is built of asbestos and concrete ,all fences on the property as there are disputes about who is responsible and we have a small dog so we end up bearing these costs for our neighbours too who own their homes and don’t care when the fences come down as they are so used to our rental property being responsible.The fences used to be repaired in our first tenancy by Home Group.The bathroom ,kitchen and state of the house is terrible with nothing ever being updated unless we pay to have it done and then we are told if we put in a new kitchen ourselves Places for people will not maintain it any longer so the cost of any repairs would be ours too .So we have bubbled old mdf cupboards that are 20 years old and covered in dc fix in an attempt to make them hygienic and presentable .Our back door and front door no longer lock or open or seal properly and the list goes on .In all the years of paying our rent in full with a bit extra in credit we have never had any maintenance or modern upgrades done to the house by any of our landlords since Home Group transferred it to Derwent Living who transferred into Places for people …it currently has black mould in every room,old sharp rusty faucets on the sinks that cut your fingers and are loose and wobble when you turn the tap,Falling apart gates and external cracks in the concrete due to water and drainage issues ,rusting ancient interior radiators plaster falling off walls, dare not remove wallpaper as plaster comes with it ,solid cast iron down pipes externally that are working loose off the walls ,and one actually did come loose and we managed to get it fixed before it fell down doing whatever a 20ft cast iron pipe does(a serious injury or a lot of damage) near our front door.it had zero garden fences and the garden was filled with broken glass and burnt rubbish but we spent years doing tip runs and making it pleasant and pretty as for our landlords who profit from our labours …In short we do not hear from Places for people other than to tell us about rent increases and interestingly they even charged us a “communal gardening charge” as additional fees the last two years on top of our weekly rent so they can get around the government controlled rent percentage,…but we are still waiting (for over a year now )to see our communal garden service do our front and back garden as we are apparently paying for such a service and The house is stand alone 3 bed detached and not in a communal garden at all or any where near one. We have asked for disabled handles on the door and been refused and told we must do it ourselves but we may not drill into the wall to do so …. So unsure how to proceed without drilling we went back to the drawing board. We feel let down ,ripped off and worse as if our families health has been affected negatively for 17 years .my son was born in this house and has struggled with asthma and breathing his whole life ,using steroids and the two inhalers daily .We all struggle with chest and skin conditions .We feel like so many others in the reviews I have read that because we need to rely on social housing we are treated as less than human and have no rights to speak of as compared to those struggling with private rent costs we are seen as “fortunate to pay the government controlled rent” at the cost of our health and wellbeing…but at least the private landlords can be held to account for providing sub standard housing or even taken to court for not dealing with repairs .and I seriously do not think they would get away with making their tenant responsible for fences sheds ,outbuildings that were up and past their “sell by date “when the tenant moved in. Just to close this long list my husband spent his weekend off work with drilling out the ancient rotten front gatepost so we could close the front gate .Why … because the ancient gatepost could not withstand one more slam by the postman ! It did do well though as according to one of my neighbours it had been in since the 1980’s!

S · 29 May 2024

★★★★★ 1/5

Trustpilot

DO NOT RENT WITH THESE THEY DO NOT CARE

Places for people ignoring your emails? palming you off? Try adding in your local councillor if that fails contact the council do NOT LET THEM bully you into silence and live with mould and damp and holes in the walls they are quick to send you rent is due emails but not to fix there legal responsibility this should not happen ITS IS AGAINST THE LAW for them to do this to there tenets I have a 2 kids and now inhaler users DO NOT RENT FROM THESE PEOPLE YOUR BETTER OFF IN A BUS STOP WISH I NEVER DID

Caitlin · 28 May 2024

★★★★★ 5/5

Trustpilot

Amazing team-Lauren Robinson

Amazing team, dealt with Lauren Robinson from the hull team and I couldn’t fault her at all. Felt so at ease and understood everything, she really took the time and effort to make sure I knew everything I needed to know and answered any questions I may have, never felt so at ease with a landlord/housing provider before

Helen · 6 May 2022

★★★★★ 1/5

Trustpilot

I'm ecstatic that I was able to…

I'm ecstatic that I was able to exchange homes and switch to a new housing association. People for Places caused me so much stress; they never returned my phone calls and provided no support. Their phone service was terrible. But now with Midland Heart, everything has changed for the better. I'm curious why People for Places has a 1-star rating while Midland Heart has glowing reviews. People for Places really need to improve their services.

Stu · 19 August 2024

★★★★★ 5/5

Trustpilot

Very hard to get in contact edited

Very hard to get in contact with to change or arrange appointments.Every time I ring I have at least 10 mins to wait in a queue. I don't have time to wait to call. A call back option would help a lot. A reliable online chat/ email service could also be beneficial.Update, due to speedy reply, I was able to get in contact.I was unaware of the online chat or email services available.

Anthony · 20 September 2024

★★★★★ 1/5

Trustpilot

Places for ( profit) people doesn't…

Places for ( profit) people doesn't deal with complaints because they believe they don't have to answer to residents or authority. I have lived in my home for 2 1/2 years and have never had a satisfactory reply to my complaints, queries or questions. Trying to get passed the call centre is near on impossible, I haven't had any safety checks on my electric supply or fire alarm system in over 2 yrs. My share off communal gas and electricity plus my home electricity is £170 + per month. The complaints department is internal, so that means biased. Everything they do is on the cheap,. I have so much to say but eviction is always a threat.

Carl · 18 May 2024

★★★★★ 3/5

Trustpilot

Water leak

I had a bad leak in my kitchen 4wks ago and I have got to wait till 3rd Oct for new stop dock 2 men looked and said we don't stock them as it's really old we have got to order it in and it took me 2 phone calls to get it sorted and they have also got to look at cupboards as they might have to replace them as well

Ms · 25 September 2024

★★★★★ 5/5

Trustpilot

Honestly made me the happiest woman…

Honestly made me the happiest woman alive right now after sofa surfing with my daughter Amanda styran has got me a property that I will finally be able to call our home, I'm so grateful there's defo been tears of happiness today I'm overwhelmed and so so happy thank you so much

Sophie · 25 November 2022

★★★★★ 1/5

Trustpilot

Disgraceful housing association

Disgraceful housing association. Corrupt housing team at South Rings Preston. Been reporting anti social behaviour from neighbour in flat above me for approx 10 months and still no action taken. Noise nuisance, threatening and intimidating behaviour from tenants partner. Sent in numerous audio/video recordings of the noise nuisance, tenants unacceptable behaviour and her partners behaviour, also provided police log numbers yet the anti social behaviour continues. I have not been able to sleep in my bed since June 2023 and must sleep on my settee as this is the furthest point away from the main area of noise nuisance. The neighbour has no carpets down, though it states in places for peoples noise matters leaflet that tenants in an upstairs property must lay carpets. The tenant enjoys stomping around on the uncarpeted floors and having her dog chase things around the property. All done to cause nuisance and annoyance. The tenant blocks a shared access gate with her car to prevent me from getting my bins out. She allows her dog to roam freely in a shared garden therefore preventing me from accessing this area. I have repeatedly inform places for people that her anti-social behaviour is having a negative affect on my physical and mental health and that the police have referred me to the mental health team and put a marker on my flat due to them classing me as a vulnerable tenant. All this has been reported to places for people but they are simply not interested. The reason they will not take any action against this nuisance neighbour is because she is actually a places for people employee and her colleagues are protecting her. She receives preferential treatment getting services provided quicker by going straight to her colleagues at South Rings Preston. She receives services that are not available to everyday tenants. I have asked my housing team to lock my account as as she is an employee then she has access to it so can see what I am reporting, this has not happened and she still has access to my account, absolutely disgusting that a tenant can access another tenants account. I have reported her for data protection breaches but again they are not interested.Places for people do not adhere to their own policies and procedures unless it suits them. And with this nuisance neighbour they are ignoring the terms of her tenancy agreement.My previous Place manager totally ignored my reports and would not contact me. I now have a new place manager who I have met with. He it seems is going to be as useless as the rest of them as he told me what he intended to do and then went away and has done nothing despite him having access to the audio/video recordings I have.I have more than I can stand so I have decided to bypass the incompetent housing team and go direct to the CEO. Let's see what he does about all of this, most probably nothing as in my experience the higher their salary then the less they do.If you are thinking of taking up a tenancy with Places for People then seriously be warned, think again unless you want a life of misery just like my life is at present.

Paul · 3 May 2024

★★★★★ 1/5

Trustpilot

Easily the worst housing management…

Easily the worst housing management I've ever had to deal with...I want to make it clear at the outset that I am a 76-year old working class man and lifelong manual worker who has been treated appallingly by extremely arrogant Places for People (PfP) management in Preston.My ordeal began when I complained about the sorry state of the communal area which resembled a junk yard and the petulant attitude of the scheme PfP manager. Weeks later I had to make a further complaint about the aggressive, foul-mouthed behaviour of a neighbour. I also reported the incident to Greater Manchester Police who logged it as a "public order offence".Thankfully I managed to capture a digital audio recording of the incident as proof and my foul-mouthed neighbour was subsequently warned in writing about his antisocial behaviour.Bizarrely, days later, in January 2020, I was notified in writing that my contact with PfP had been “restricted” for a full twelve months! What had I done to deserve this? I had sent 'excessive correspondence' about the above issues. Worse came weeks later when another PfP manager dismissed my Appeal. It was at this point I began to realise I was dealing with a corrupt clique determined to shut me up and 'put me in my place'.Although management had failed to give me any warning prior to the restriction being imposed, the Housing Ombudsman ruled PfP had not breached their complaints procedure. The Ombudsman granted two moral victories however when they criticised PfP management for sloppily written correspondence sent to me described as “unclear” and for ignoring my repeated requests for a copy of PfP's behaviour policy.I continued my fight for justice however when a senior manager relented and offered me “independent mediation” in the hope of resolving matters. This couldn't be arranged at that time however due to the global Covid pandemic and UK lockdown but another manager agreed in writing he would arrange this when Covid restrictions were lifted. This was a lie. This individual subsequently left PfP without informing any of his colleagues about the mediation he had agreed to arrange. Claiming too much time ("six months") had elapsed another manager then blocked this independent mediation. The fact that this delay had been caused by the Covid pandemic and lockdown from March 2020 to around the summer of 2021 meant absolutely nothing to this dim-witted apparatchik.I continued my fight for justice when in May 2023 when another manager offered me what she described as a “mediation process”. Incredibly this second offer of mediation was later blocked on the basis that complaints can't be heard after "six months". The crucial point to make here is that when this mediation process was offered to me the manager concerned fully understood that my complaints arose out of the appalling way I'd been treated three years earlier, between Jan-November 2020.The truth is both offers of mediation were blocked because PfP management could not allow the appalling way I'd been treated to be discussed in a formal setting. I say this because at no point since this dispute began in January 2020 have I been given any opportunity to make my case in a proper setting.While PfP literature falsely claims to be on the side of tenants and encourages tenants to complain via the complaints procedure, as I did, the reality is its a cynical trap designed to frustrate and wear down the complainant. I say this because since this dispute began over four years ago (in January 2020) I've cynically been passed from one manager to another, EIGHTEEN MANAGERS IN TOTAL, in the hope that I would tire and abandon my fight for justice.Take it from me, worthy pledges set out in PfP's Together with Tenants Charter aren't worth the paper they are written on. This is a document that pledges “Relationships between residents and housing associations will be based on openness, honesty and transparency. Residents will have simple and accessible routes for raising issues, making complaints and seeking redress…and receive timely advice and support when things go wrong.”As this wholly truthful statement shows there's absolutely no truth in this and management know this perfectly well, enabling them to treat tenants as badly as they damn well please. I know from bitter experience and with four years of my precious retirement callously trashed by PfP I will never ever forgive them. Never!I am now fighting back on my own terms and have sent scores of copies of a document I've produced to numerous individuals and organisations across the UK exposing Places for People management in Preston as the arrogant, shameless bullies they are. I've had some very good responses too.Alan O'Day Scott

Alan · 24 April 2024

★★★★★ 1/5

Trustpilot

Going Legal AGAIN

TrustPilot ask 'what went wrong this time'?! Sums it up really as far as Places for People are concerned.

Sazbee · 16 April 2026

★★★★★ 1/5

Trustpilot

If I could I would have given 0 stars

If I could I would have given 0 stars, absolutely horrendous landlords, to many issues to list.

Lynn · 1 May 2026

★★★★★ 1/5

Trustpilot

Have had damp and mould in my property…

Have had damp and mould in my property for over a year put a complaint in nobody got back to me and today a young guy turned up to do my damp and mould with a bottle of cleaning spray no ladders of cleaning equipment lost an hour pay told him to go and thought I was having more work done but nope that's not until the end of the month trying to get the work done is a joke no one should be living with damp and mould

Sarah · 17 April 2024

★★★★★ 1/5

Trustpilot

A total joke of a company!!!

What an absolute disgrace this miserable company is, last year I enquired about a new build house in Chalgrove the salesman or rather conman was friendly to start with and wanted me to go through some financial questions first even though I said I wanted to find out more about the houses first! I went through the questions with a mortgage broker agent and said no I couldn’t afford a mortgage even though others had said I could! This conman phoned back the morning I was due to go over and view this house I had a very blunt and Kurt phone call saying you aren’t eligible and basically **ss off! I received a pathetic email saying the same, by the looks of the reviews on here I had a lucky escape from this cowboy company! Places for people you don’t deserve to be in business and can go and ***k yourselves!!!

Wm · 12 April 2024

★★★★★ 1/5

Trustpilot

Crooks, thief’s, AVOID at all costs!

I would give minus 10 if I couldThey own RMG under their umbrella.., say no more!Read the RMG reviews and it even has a FB page.Sharks, crooks, thief’s, they don’t care about people, just pure profit.Join the revolution in court proceedingsMr G. Reed is CEOSays it all

CAROL · 1 April 2023