William H Brown Doncaster reviews

★★★★★ 5/5

Google

As we all know, moving home is an absolute nightmare! We recently moved into a property managed by William H Brown in Doncaster, and were assigned Charlie Wood as our 'go to person'. She was absolutely fantastic. She was professional in everything she did; efficient; and exuded the kind of warmth that helps to make the whole experience more bearable. We can't thank her enough, and would be happy to recommend her, and William H Brown's to anyone. Professor John Morahan

John · 26 February 2024

★★★★★ 5/5

Google

Absolutely first class service. Very efficient and professional. Special mention, and thanks, to Tracy, Catlin and Holly.

Jane · 10 April 2026

★★★★★ 5/5

Google

Want to say a really big thank you to Steve, Davyd and Lucy in the lettings team at Doncaster. All go above and beyond to help. Davyd was fantastic when showing prospective tenants around my property and remembered and pointed out every single positive attribute about the property in such a friendly and polite way so prospective tenants felt relaxed and positive. Sooo personable and so helpful. Steve has been great in helping me find another property to add to my portfolio and has gone above and beyond to try to bring new business to the company sharing his knowledge and experience with me. Lucy has been fantastic every time I have spoken to her on the phone. Such a fantastic team who all work so hard and genuinely give 1000% in all they do. All are a real asset to W H Brown. I use Doncaster and Scunthorpe branches of W H Brown for letting my property portfolio and have never received such great service from other agents I used in the past from 2007 onwards. You are all absolute stars and very highly valued and appreciated. I hope W H Brown appreciate how hard you all work and what an asset each of you are to the company. Thank you all so much. Wendy Stickland

Wendy · 10 December 2022

★★★★★ 5/5

Google

Dealt with Caz for my application to rent a property. The communication has been brilliant and they have been great with any enquiries I have. Thank you!

Ellie · 26 May 2024

★★★★★ 5/5

Google

Thanks to Holly and Tracy. Fabulous service and got my property on the market quickly. Pascal did some super photos.

Allison · 23 September 2024

★★★★★ 4/5

Google

Having not bought or sold a house for many years, it was initially a bit daunting. Oliver came out to value the house, who was pleasant and not the usual salesman type person and had good local knowledge of the area and knew what prices houses would sell at in this particular area. The brochure was created and the photographer who came out was extremely helpful and suggested various options of showing each room to its full potential and moved bits around to make the room look it’s best. He took numerous photos all of good quality and if there was a photo I preferred, I was allowed to swap them to my preference. The write up of the property (for the type of property being sold) was not as full as I Would have liked, however as soon as I explained, I was allowed to make my own improvements to the house details. Jess and Jessica kept me informed all the way through (more than my own Solicitors did!) and were friendly and helpful.

Jane · 24 October 2022

★★★★★ 5/5

Google

First property purchase, and I couldn’t recommend Keir the sales assistant enough. Was so approachable and friendly, and willing to assist and answer any questions I had. I now cannot wait for the moving date

Emma · 24 October 2023

★★★★★ 1/5

Trustpilot

I do not have words for this level of unprofessionalism and incomptence

Just poor on every level. Communciation has been abysmal from the start. I feel I have been lied to on several occasions and it is clear most members of staff don't give a damn. Avoid I have the great displeasure having to deal with these people over the last fortnight regarding a property I want to rent. There have been issues right off the bat, including an agent called George not turning up to a viewing because he forgot and it taking four days and six phonecalls for me to be told that no-one in the office I was calling was going to call me back and I needed to call elsewhere. No apologies offered at all. It got worse when I put in an offer on a property though. When I put in my offer I was asked some questions and these identified I would need someone to guarantee my lease. That's fine, I'd anticipated that and my parents were willing to do this for me. I dealt with an agent called Sam who called them before putting in my offer to ensure they would meet the criteria for a guarantor. At this point, or at any point during the process, Sam never gave any indication that they did not. This only came to light approximately a week before I was due to move in (my parents are semi retired and generate a portion of their income through investment property and the stock market. This was apparently unacceptable for a guarantor. Which would have been fine, if Sam had told them that from the start). We found a solution, where my parents would pay my first six months rent and I'd then rent from the landlord. I had to chase (approximately four phone calls) to get this answer from him and even then, I had send him back to renegotiate as he had not done this properly (he attempted to agree a six month lease when both me and the landlady wanted something longer). When putting in my offer, I had agreed to go into a zero deposit scheme and paid £250 in order to do this. The issue with the gaurantee also took my out of this scheme, although this was never communicated to me at all. If I had known, then I would have reconsidered my position. Because Sam did not mention the problem when it arose, I was not afforded this opportunity. The only warning I had that extra money was needed, came to light when the invoice arrived and they had stuck an additional £1200 onto the fees. The only possible inkling we had about this was a phone call from Sam about 20 minutes before the invoice was sent, which lasted for all of 30 seconds and briefly mentioned a deposit. Something that I thought had already been paid and had no reason to suspect otherwise. I want to be clear here, the fact I failed the checks is not the problem (I'm a recent university graduate moving from part time to full time work and separating from my partner. I'm not naive to the fact I do not look good on paper). The lack of communication and the lack of care from Sam and his director, Rachel is. They prevented me from making a decision with the full facts. I have been left feeling utterly lied to and like I have no choice but to find an additional insane amount of money or leave me and my children homeless. Salt was further rubbed into the wound as when I called Rachel to discuss this, she sadly decided to double down on the lie that Sam had discussed this deposit with me and implied I was making it up. I have emails to confirm this deposit was never mentioned. No apologies were forthcoming, just a shoulder shrug and an offer to refund my holding deposit as well as a sly comment that it's a landlord's market right now, which is just further confirmation of how little they value potential tenants. No property is worth having to deal with these people.

Penny · 22 August 2022

★★★★★ 5/5

Google

I have to say the service and attention to detail that Emily Durham has provided in relation to my sale has been outstanding. Anybody looking to sell a property definitely get in touch with Emily based in the Doncaster branch , Emily is understanding hard working totally gets what’s important and really goes out of the way to help in every step of the process 👍

Conor · 24 October 2023

★★★★★ 5/5

Google

Selling our home with William H Brown has been a breeze. We were a little apprehensive about the process involved in selling our first home but Hannah quickly helped settle this with her knowledge and professionalism. Grateful for her communication, speed at responses and her advice on multiple occasions when solicitors were causing hold-ups. I can see why Hannah and the team were recommended to us!

Lorna · 24 October 2023

★★★★★ 4/5

Google

Emily was worth her weight in gold at getting the chain of properties in place to be able to complete in a timely fashion... approachable, really friendly and a true professional!

Kate · 28 December 2023

★★★★★ 5/5

Google

I had the pleasure of interacting with Malanie regarding the property she introduced to me. She demonstrated excellent communication skills and had in-depth knowledge about the property, which made our discussion informative and smooth.

SUVARNA · 10 October 2025

★★★★★ 4/5

Google

Thanks to Holly Abbie & Tracey for getting our property on the market Always very polite & professional look forward to dealing with you all throughout our sale

Robert · 26 February 2024

★★★★★ 5/5

Google

Truly, a 5-star service from Caz Bennett on the property lettings side. It’s been both a pleasure and a huge relief to have her back in the Doncaster office. Always diligent, proactive and reliable. Makes my life so much easier and less stressful! Genuinely cares about your property and status of the account. Can’t recommend her highly enough! Thanks Caz.

Luke · 26 February 2024

★★★★★ 5/5

Google

I have just purchased my first property in the Doncaster area to add to my investment portfolio as most would know its difficult to starting up in a new place, luckily I was able to find Angie in William H Brown who has been nothing short of incredible with her assistance she has provided me so far. I will look to no other person than Angie when investing in the South Yorkshire area.

Kwame · 26 April 2024

★★★★★ 1/5

Trustpilot

Do not use William H Brown they are the…

Do not use William H Brown they are the worst agent any one could get they never return your calls no good advice at all you do not hear from them at all and if you do there advice is totally wrong there staff are badly trained and give the wrong advice. I nearly lost my removal company on there advice which was totally wrong,but the removal company which is Relocate were brilliant and brought in an extra van on the day.the only good advice and updates were from the agent I was buying from Chris Deller they were excellent I could go on for hours but will not SO PLEASE DO NOT USE WILLIAM H BROWN if you do God help you

Pauline · 1 July 2022

★★★★★ 2/5

Trustpilot

Its Rental Payments

I found my letting agent to be brilliant Mr N Bourne and I prefer to only deal with him as I found him to be quiet honest and extremely fair, I don’t like dealing with other people in the office as they don’t seem to be able to keep to their word.

Julie · 4 February 2026

★★★★★ 5/5

Trustpilot

Fabio and Andria made the whole process…

Fabio and Andria made the whole process easy and smooth for us to get a new house to rent and move in. They were informative and updated us on each and every development. They were so helpful. We are so grateful of their professionalism and world class customer service. Many thanks to Fabio and Andria. Not forgetting Ethan who warmthly welcomed us and assisted us when we first visited William H Brown.

Njabulo · 20 March 2023

★★★★★ 1/5

Trustpilot

William H Brown or Sequence, both the same... crap!

This is basically the same review as my Sequence Review, but since they're essentially the same company, why re-invent the wheel?I honestly like to see the best in people or companies, but William H Brown is one of the worst.As a tenant, dealing with them is a nightmare. Everything from arranging repairs, to dealing with contracts.Everything is outsourced; they're nothing but secretaries throughout their entire company.Living in Yorkshire, why do I need to ring someone in Liverpool to tell them a tap is loose, and then wait weeks for a response?And if that 1 person is off work, no one else can pick up that task?Why do I have to send multiple emails and make several telephone calls to get answers, and then be badgered by them for "not doing something", or anyone external to their system?Or the fact that they don't know, nor have access to, their own systems in order to answer any of my questions.Literal blame shifting to anyone but them.And I've only dealt with them for 6 months.

Niall · 9 May 2022

★★★★★ 5/5

Google

Excellent service from William H Brown. The process to-date has been very straight forward thanks to the assistance of Holly and her team. Many thanks.

Jeffrey · 27 March 2024

★★★★★ 1/5

Google

This is probably the worst letting agents I have ever used. They take your money and don't do anything. They put in tenants with no money. You have to chase up constantly. You have to deal with the tenant if you want something done. Basically you have to do it all. They will charge you for every little thing. The agents don't know anything when u call up. The staff turnover is high and so you never have the same person helping you. I would avoid at all cost. They still owe me money and don't ever communicate. They are seriously the worst agents I have ever worked with. Get this, the tenant cost me £8,500 and counting of damages.

Peter · 24 October 2023

★★★★★ 1/5

Google

In three months of my property being up for sale with WHB ive not had a single viewing, nor have I had the promised monthly check in calls or proactive suggestions to improvement the chances of selling the property. As for getting hold of them, what a joke. I can't get anyone to answer the phone. I've never had this level of disinterest with any of my previous house sales. And this is certainly not what I was sold or expected... At three months, I'm now out of contract and will be looking for another agent to represent my property. What a waste of my time.

Mick · 19 April 2025

★★★★★ 1/5

Trustpilot

An incredibly poor service

Quite possibly one of the worst estate agents we have dealt with.We were contacted by one of the agents from the Welwyn Branch, who repeatedly told us that unless we had our house valued, we would not be taken seriously by Vendors. After being called on the third occasion by the agent, we decided to get a valuation and I contacted him by return, to let him know that we had. Even though the valuation had been the day before, the agent told me that it would be useful if he also valued my house. This would have been the fourth valuation in the space of 6 months.We were then called by someone from their call-centre and although, seemingly impossible, the service was even worse.All that the lady we spoke to wanted to do, was sell us a product. No real interest in us, or what we were looking for in the housing market. I finally gave in and asked how much the service would cost - she had no idea. When I questioned how she could try to sell me a product, where she did not know the cost, she became flustered and told me that her she would liaise with her "boss". The first time, he apparently told her that he would provide me with info, as he was in my area. When I asked when, she told me he was not, but he could be. When questioned further, he was not going to be in our area. So, I asked her to get him to email me - he was not able to. I then asked her to get him to call me and I was told he would. One week later, she called me back, not remembering me at all. I then got the whole sales pitch again. Enough was enough. I asked to make a formal complaint and was told her "boss" would call me, as he took these things seriously. Still waiting.You are treated as a number and not a person. I am not really sure how they can still be in business.

John · 20 April 2022

★★★★★ 5/5

Google

Charlie is a really pleasant and happy consultant. Really appreciate the help and advice she has given throughout our tenancy.

Amy · 25 June 2024