Trusted Agent profile · Doncaster
★★★★★
1,565 reviews across 2 platforms
Units 4 & 5, Kingsway House, Doncaster, DN1 3NX, DN1 3NX
William H Brown's office in Doncaster, at Units 4 & 5, is rated 2.6 out of 5 across 1,565 reviews on two platforms, including 363 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. William H Brown Doncaster hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Doncaster.
Every review we hold for the Doncaster office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service form start to finish. Very proactive. Great communication
Thank you for the kind words! It was a pleasure to provide you with outstanding service and keep you updated throughout the entire process. Your satisfaction is our top priority. We appreciate your feedback!Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleLucy and the team as normal have helped me rent out my property for the last 6 years and have never let me down. They have always had somebody lined up even before the Tennant has left. When it’s time to get things signed up and gas safety checks done they are all over it. Thanks once again for making it all happen
5/5
TrustpilotExcellent Company to deal with...
Our journey started with Oliver coming to do a valuation on our property before our upcoming move to Spain.He looked very smart and his knowledge was second to none.As we progressed through the sale Jessica and Emily kept us informed every step of the way. They always had a cheerful manner and nothing was ever to much trouble for these girls. They answered our questions promptly and efficiently and dealt with our sale with professionalism.I would not hesitate to recommend William H brown to anyone. All of you keep up the great work!P. Curry Doncaster
5/5
GoogleI've had an outstanding experience with them. The staff Charlie were professional, responsive, and helpful. Highly recommend. Thank you
Thank you for your amazing recommendation and 5* review Janko. Best wishes, Lucy, Customer Relations.
5/5
GoogleI've always found the letting teams at William H Brown highly professional and reliable. I have four properties that are let through the all girl power team! Due to their fantastic reach and reputation in the area my houses have always had a tenant almost straight away within a week! Caz, Charlie, Lucy, and Angie are a joy to deal with and I would recommend them 100%!
Jack many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotFantastic turnaround in Lettings
I have had a very difficult relationship with WH Brown over my years as a professional landlord and considered them to be among the worst agents in my area .However they really have got their act together, in recent times, due to a change in Management in Lettings starting with Izabela and latterly with Olivia .Olivia has been fantastic not only has she done what she said, she has achieved more than 30% more rent than I was getting and a new tenant was found interviewed and signed up within a week with no hassle or inconvenience to me .Thanks for making my work life easier Olivia I cant recommend you enough and won't hesitate in using WH Browns in future .
1/5
TrustpilotPurchasing a property
Tried purchasing a property and had the offer accepted on agreement it was removed from the market with no further viewings. Solicitors were involved and all checks completed. They continued viewings, without our knowledge, and we were gazumped. DO NOT use this estate agents!!!
1/5
TrustpilotUnprofressional and tell lies to get…
Unprofressional and tell lies to get you to sign. We rented a house that was with them but also with another estate agent (weird) they advertised it as one price on right move with no deposits and they tried to change the prices after we signed. Promised us the house was going to be painted and plastered before we moved in and when we moved in it was a horror show, including mouldy food still in the fridge! Baring in mind this was the middle of a pandemic. When we called to complain we were told they no longer worked with the other company and did not deal with this property at all anymore. Keys were lost in their offices when we went to move in, and just a total lack of organisation or care for their tenants. A year later when we move out surprise surprise it is them that want the keys back to rent the house out again.Unless you are desperate for a house I would avoid!
5/5
GoogleI have had an excellent experience with the team at William H Brown. Tracy, Holly and Caitlin have been professional and friendly. They respond to any emails quickly and made sure that everything was in order. They produced the marketing information quickly and enabled me to get lots of viewings. The sales team were proactive in chasing up buyers after viewings and keeping me up to date with buyers offers.
1/5
TrustpilotLet down and disappointed
After careful consideration I decided to use the estate agent william h Brown to sell my house. After signing the agreement I was waiting 2 weeks for the photographs which I thought was way to long. When house finally went live It sold within a few days. After some weeks I heard nothing I was also using their solicitors Black's. My house was in joint names but I was the main name and stressed I would like all correspondence. I understand it has to be sent to both but it was all sent to my daughter from solicitor which she didn't notice as it was in her spam email. This delayed us by 2 weeks I was very angry as william brown had given them the details. I received no explanation so I dealt with Black's solicitor if I wanted updates etc the were absolutely brilliant. For the money estate agent charged I expected better service. I was not going to give a review however after weeks of completion I received a call off william brown asking if I lived at my old address and would I be interested in selling!!! I can't believe they still had me in their books and did not know I had completed what utter horrible and inconsiderate service. Hopefully I will not be selling in the future but will think very careful about who will sell my house.
5/5
GoogleRecently rented a property from WHBrown, they really exceeded any experience I have had with other agents. Steve was super friendly, helpful and professional and remains so. The turn around time and simplicity of it all definitely makes me want to use them again and recommend them 100%. Thank you for making what usually is a stressful situation enjoyable and easy.
5/5
GoogleWe use Rebecca at William H Brown as our mortgage advisor and she was brilliant! As first time buyers buying at auction me and my partner were so nervous but Rebecca made things as easy as she could, was always so informative and thanks to her we managed to complete well inside the time that the mortgage company set us. I would recommend Rebecca to anyone, we couldn’t of done it without her.
5/5
GoogleThis is the 2nd time I have used William H Brown and the service has been excellent on both occasions. Particular thanks to Holly and Paula for their help and assistance.
4/5
GoogleAdam Brown made our mortgage experience easy from start to finish.
Thank you for choosing us for your mortgage needs, we are thrilled to hear that Adam provided a smooth and hassle-free experience. Our goal is always to make the process as easy as possible for our valued customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleOliver was very profesional, came prepared with information , gave clear thoughts on what he saw , polite a pleasure to deal with.
Mary, thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotPlease take my advice and stay well…
Please take my advice and stay well away from these people. I have viewed a property through the Newark branch and made an offer to which I have waited over a week for a reply, only to call and be told it is sold with accompanying giggles.I arranged a viewing of another property and after a three-hour drive was told my fictious daughter had called and cancelled the viewing.There is something very wrong with these prople.
5/5
GoogleExcellent service by Jenifer Miranda, professional and polite.
Thank you for the kind words, we're thrilled to hear that Jenifer provided excellent service! We pride ourselves on having professional and polite staff to ensure a positive customer experience. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotPlease Please avoid the sudbury branch…
Please Please avoid the sudbury branch it seems that they put sold houses showing them as for sale and even keep up for the sale boards . I called about a property that has just been advertised on Rightmove only to be told it was sold two weeks ago and this is there internal process that they MUST advertise. This creates false advertising . Despite speaking to the Manager they feel what they are doing is correct , Rightmove is allowing this kind of behaviour.
5/5
GoogleMy experience with the Doncaster team has been highly efficient. As a tenant I was offered the property promptly - even though it was an online viewing only scenario. Myself quite organised, appreciated all aspects of the key handover, agreements and monies etc. The corresponding agent was very straight-forward and kind. (Second time renter here). It's nice when they do most of the thinking for you!
5/5
GoogleGreat service with a really quick turnaround from William H Brown. Well done to Oliver for the valuation and answering my multitude of questions, Pascal for the photos (and the conversation about scuba diving), and Abbie and Holly for making the advert live. Such a surprise to see it go live in such a short time. Super impressed so far.
Hello Anita, thank you so much for your kind words and fantastic review! We're thrilled to hear that Oliver, Pascal, Abbie, and Holly were able to provide you with such a positive experience. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotExtremely unprofessional and…
Extremely unprofessional and disorganized team. I contacted this agency regarding a property to let. Michelle initially promised to arrange a viewing but never followed up. After chasing them myself, I finally spoke with another team member who scheduled a viewing, only for it to be for a completely different property than the one advertised on their website.
5/5
GoogleNick was very helpful in pursuing the purchase of my first home. Thank you all!
Hi Ben, thank you for your kind words about Nick's assistance in purchasing your first home. We are delighted to hear about your positive experience with us. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotI believe in giving praise where praise…
I believe in giving praise where praise is due and Liam you definitely deserve praise as you are doing a great job as how you represent W H Brown is exemplary. Thank you for the fantastic service you gave my husband and I when we recently purchased our new property.You went out of your way to keep us up to date with the progress of the sale. You supported us with an extra viewing, replied to emails and always promptly returned our calls. You were always jolly and very helpful.I believe you went above and beyond your job description to ensure we had a fantastic experience in purchasing our home. For this Chris and I are truly grateful. Nothing was too much trouble. With your help we managed to purchase a property in just over 5 weeks, at a crazy busy time, probably the busiest time in the last ten years, thank you.The whole William H Brown team were so professional and helpful throughout our purchase. Well done William H Brown.
1/5
TrustpilotSmashed up my TV, denied it and laughed in my face
Below are a list of grievances and occasions when I believe you have deliberately mislead/not been honest with us as vendors, as well as the description of the criminal damage that has taken place at 41 Tonning Street.Upon our initial meeting Joe gave us a great deal of confidence in the sale of 41 Tonning Street. The phrases used included ‘We’ll put it at £150,000 to get people through the door’, ‘It will easily sell’, ‘we have people in bidding wars on properties’, ‘you should make sure the house is ready for viewings at a few hours notice’, ‘we understand that you are a teacher and we can contact you via email if it makes life easier for you’. Based on Joe’s confidence, we signed up with William H Brown, also trusting them as a high street name. However, it soon transpired that these were false promises. We have had three viewings on our property in three weeks, no offers and very little interest.Reflecting on the initial asking price, I believe that Joe pressured us into putting the house up for £150,000 in order to heighten the fixed sales fee at £1500 plus VAT. Instead of a realistic asking price that would’ve yielded a lower fixed fee.In addition to this, every time I call for an update, Jamie, Joe Lydia or whoever answers the phone assures me that they are talking to multiple investors and arranging viewings, however these viewings never appear. Having been arranging viewing for potential properties for myself to purchase, I know that when you call up you can generally arrange a viewing that phone call. It feels like you are fobbing us off and just telling us what we want to hear to get us off the phone.Furthermore, after a viewing on Saturday a few weeks ago, Jamie told us we would expect and offer by the end of the day. Jamie then never responded. I rang him on Monday and then Jamie changed his stance to ‘the investor was looking at one of three properties.’ The Jamie was going to ring him as soon as our call ended. However, I didn’t hear anything further.Following on from this, I was under the impression that Joe would be handling our sale but then it’s passed to Lydia, Jamie and god knows who else. I don’t know who I’m asking for when I call up, and I believe this this is done deliberately in order for William H Brown to pass clients around and deter communication.Another example of unprofessionalism is that when we had our first viewing (I think with Lydia but God knows who actually I was speaking to). We returned home to a house we had left immaculately, to find sugar all over the table as if someone had eaten their lunch or a pack of doughnuts at our dining room table and not bothered to clean up after themselves.It seams that Joe cannot commit to even the simplest promise, he took our house key to get it cut and copied with the promise that the original would be return on the first viewing. However, this was 4 weeks ago and we are still waiting for our original to be returned. We only live a 10 minute walk from William H Brown.Lastly, and most prominently, Lydia conducted a viewing on Friday, the 25th of June in which our 50 inch smart TV was smashed, by the looks of it in order to access the gas meter. This was outright denied by both Jamie and your area manager. However, my partner and I were both out of the house from 7 am until 6 pm on the days of the viewing and so Lydia and the viewing participants were the only people in the house. The comments of your area manager were, was laughing, phone the police then. I found the police who said it was a civil matter and that it wasn't a police matter. I think the way I've been treated is disgusting and the outright lies that I've been told are despicable. For future reference the correct way to deal with this is to find me a soon as it happens apologise and replace the item immediately. This would have resulted in me being very understanding as I'm aware that accidents happen. However the way that it has been dealt with is disgusting.I am utterly dissatisfied with the lack of service William H Brown have provided to use as vendors. You promise the earth and don’t even deliver a pebble. It’s disgusting and I feel taken advantage of as a first time seller.
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Tell us what you need and we'll put you in touch. William H Brown Doncaster hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Doncaster.
