William H Brown Doncaster reviews

★★★★★ 5/5

Trustpilot

Highly Professional Service & Result

I've been a landlord of a property in Doncaster for 15 years and hands down my recent experience with Steve Liddicoat (Lettings Manager of William H Brown) has by many many light years surpassed my previous poor experiences with other Doncaster Lettings Agents. Steve has gone above and beyond and delivered first class customer service and a superb level of professionalism throughout. From the initial meeting and appraisal, to instruction, to marketing, referencing and to the new tenant being in my property, the entire process has taken just 2 weeks. I'm now receiving £50 more pcm rental income and have total confidence that should there be an issues down the line that these will be resolved to a high professional standard.I can highly recommend Steve and his team to other landlords (and tenants). Steve's level of service will transform the local market and offer a high quality service that's so badly needed.

Catherine · 1 February 2020

★★★★★ 1/5

Trustpilot

William H Brown took over the letting…

William H Brown took over the letting and estate agency I was using to rent my late parents flat.Beware, they have a Rent and Legal Protection option on their lettings contract, but if you then decide you no longer want them to manage the let for you this policy is 'non-transferable' .When I queried why this was not explained I got this response:-'All of the insurance products we sell are on a non-advised basis'so they do not want to know.To add insult to injury their 'complaints procedure' email has BLOCKED my complaint email 3 times with the following messageYour message to Customerrelations has been blocked. See technical details below for more information. The response from the remote server was:550 5.4.1 Recipient address rejected: Access denied [AM5EUR03FT003.eop-EUR03.prod.protection.outlook.com] so delaying tactics meaning I have to send it recorded delivery snail mail.A typical big company attitude, have now found out they are a subsidiary of Sequence Homes so part of the Connells group.

Lavender · 22 November 2019

★★★★★ 5/5

Trustpilot

After recently dealing the Broxboune

After recently dealing the Broxboune, Hertfordshire branch for my Son’s first mortgage with Ricky and the purchase of his first property, my Son & I are both very happy with the level of service and Ricky’s attention to detail was second to none. He certainly went above & beyond!Ricky was extremely helpful, as not only did he explain the entire mortgage process to my Son but he gave his time and expertise to secure my Son’s purchase. I would highly recommend his services to anyone and my Son will be highly recommending him to his friends.

Vickie · 7 October 2019

★★★★★ 1/5

Trustpilot

Absolutely diabolical!!!

Absolutely diabolical!!!Where do I start?! The attitude and general way William H Brown deal with customers is disgusting! I pay ‘full management fee’s’ for them to manage my flat for me and they had no idea the tenant hadn’t paid any bills since living in the property for over 9 months!!!Then they lied about potential tenants in another property claiming the references had ‘passed with flying colours’ Which is an outright lie as they failed! Not only that, the guarantors failed as well!! They wanted us to agree over the phone and not even sign any paperwork....that’s how desperate and unprofessional they are.And the complaints procedure is even more of a joke....being fobbed of in the hopes we’ll just give up.DO NOT USE THIS COMPANY!!!!!!

Natalie · 13 August 2019

★★★★★ 1/5

Trustpilot

Poor unprofessional service

Personally after my experience with William H Brown Doncaster I would NOT recommend this estate agents to anyone.

Paula · 19 July 2026

★★★★★ 1/5

Trustpilot

Garbage wh brown Doncaster

What can I say about this company in Doncaster. I bought a ground floor flat and the flat above me only 2 high was bought by someone on a normal mortgage to let out, so far I've had a drug dealer illegal immigrants and now someone who's a self employed painter and decorator. Iv had these issues out with brown who say it's not their responsibility and to get local authorities out for the constant banging from upstairs, smoking canabis on my doorstep, fag burns in my window sill sat outside talking while 2am when I'm up every day at 6 for work. They are quite happy to take the rent percentage but ask them anything else and you've no chance. How does someone get away with storing paint in a flat and tools, I mean how would someone go on in a fire situation. All I can say is that they rent out to anyone they can regardless of the strain in other residents mental health. I wouldn't use these if they were the only ones in my area. Totally disgusting un professional attitude. I'm having to move now at 56 and I own it I don't need this garbage. Only put 1 star or it wouldn't let me review otherwise it would be minus 5.

Darren · 10 November 2024

★★★★★ 1/5

Trustpilot

Appalling costumer service.

Irang to try to book a viewing but all they were interested in was to offer me a broker and to get my email address. They said they will get in touch with the owner to arrange the viewing and will call me back. Nobody rang me so I called them again after two days and it was the same they said will sort out the viewing and call me back. Another two days have past and still no one got in touch about my inquiry. Appalling customer services.

Gabriel · 7 November 2024

★★★★★ 1/5

Trustpilot

WILLIAM H BROWN - A COMPLETELY UNPROFESSIONAL WASTE OF SPACE

I Wish I had read these reviews before I had spent my money with WILLIAM H BROWN Estate/Rental Agents (Specifically; Doncaster Branch.) I give them 1 star because I am not able to give them ZERO.After a lot of hard work, time and expense, I put my late parents house on the rental market with WH Brown, Hallgate, Doncaster. They made many promises and were quick to take (a lot of!) my money...They found a tenant (eventually): a 60 yr old ‘professional’ self-employed woman, with a little cat... (You get the picture?)Fast forward just 5 months (although the ‘nonsense’ started from Week 1)... There are now FIVE adults living in my house together with 2 dogs - and 5 cars! The place looks like a War Zone!NONE of these (other) individuals are ‘Permitted Occupiers’ and none have been vetted (which of course costs extra ‘per person’ - NEVER pursued or investigated by WH Brown.Due to one of these ‘men’, (adult sons of the renter), who can’t keep his 🐓 in his pants, I have now had my windows smashed multiple times by the ‘associates’ of the woman involved, and at one point on a Daily Basis! Violent confrontations and anti-social behaviours are taking place throughout the night(s) in what has always been a quiet, rural, ‘sleepy hollow’ cul-de-sac! My old mum and dad’s neighbours are rightly both disgusted and fearful.The tenant has utterly LIED about what has been (is) happening, feeding me a totally unrelated BS story so that I am held responsible for all the numerous repairs! (Police informed but they are lazy, rude, unprofessional, totally ineffectual and otherwise useless! - and I used to be one of them!!)Cannabis is being smoked in the premises (which has never been smoked in in the 45 years it has been built - and was a specific clause in the AST never to be allowed!)My lovely old (detached 4 bedroom house in significant sized grounds) is being treated like a total sh1thole commune.Many, many emails, phone calls and even driven 70 miles to ‘visit’ WH BROWN personally, to be met with nothing but total apathy, utter inaction and mind-blowing disinterest.Even before all this, the tenant immediately ran dry the oil-fired central heating boiler, causing damage to it (my fault again £££, of course - although again, specifically in breach of the AST.Furthermore, WH Brown CHANGED the Electricity Supplier at MY house, directly against my written wishes and BEFORE the tenant had even signed the AST! never mind moved in!! This was clearly done because they are ‘in bed’ with a specific supplier! (‘SPARK ENERGY’.)The upshot? They NEVER do what they have promised, i.e. VISIT the premises - not so much as a SINGLE visit to the house, to find out what is going on’ and/or start proceedings to get these fools out of my house - not so much as a chastising/warning letter!In fact what I have been told is that I MUST NOT ‘DISTURB’ my Tenant as they must be allowed to live in ‘QUIET ENJOYMENT’ of their tenancy!!!WH BROWN are Mind-Numbingly USELESS. They have done Absolutely Nothing (never mind Nothing RIGHT!)I used them solely based on what I thought to be their ‘High-End’ former reputation and up-market advertising/corporate image. MORE FOOL ME!This is obviously the Highly Abbreviated ‘Summary of Events’, but you get the picture!WILLIAM H BROWN are nothing but lazy, idle, incompetent, unprofessional, unresponsive, unsupportive and thoroughly disreputable.This has been one of THE worst experiences of my life.I’m just an ordinary bloke trying to deal with the passing of both of my parents and deal with the aftermath of all that. I have never rented out a house before and I will never do so again.Thank you WILLIAM H BROWN for ABSOLUTELY NOTHING - except leaving me physically ill, sleepless and distraught. You are a Total Waste of Space.I HIGHLY RECOMMEND YOU RUN AS FAR AWAY FROM WILLIAM H BROWN AS YOU POSSIBLY CAN!

Andrew · 15 May 2019

★★★★★ 1/5

Trustpilot

We made a cheeky offer on s property…

We made a cheeky offer on s property marketed with WH Brown which was accepted. One day before we were to exchange they call to say they have had a significantly higher offer. We pulled out as were not going to be bullied into paying more. The next day they call and say the buyer has pulled out. Completely underhand and dishonest. Where has this mystery buyer come from? We were lucky enough to be moving into my parents in the short term, however i feel they were hoping we would panic on the basis we would have no where to live. We were effectively in a no chain situation. The house has only now completed 6 months after this all arose, for a £1000 more than our accepted offer. Worth waiting for. Why were they accepting apparent offers so late in the chain and showing people the property when it had a buyer. Do not use. They go against every code of conduct for estate agents. Corrupt as they come.

Belle · 1 April 2019

★★★★★ 5/5

Google

Highly recommend , easy process to let your next home , Laura was taking care of everything !

Mihai · 7 May 2025

★★★★★ 1/5

Trustpilot

I am deeply disappointed with the…

I am deeply disappointed with the service provided by WHB, which has unfortunately fallen far from the reputable company it once was. Over the past two months, I have encountered a pattern of misinformation and delays regarding the return of deposits for students who are simply trying to secure housing and move forward with their lives. Despite repeated assurances that the deposit would be released soon, there has been no progress, leaving students and their families in a challenging position.Several parents, myself included, have escalated this matter to the Ombudsman due to the unfulfilled commitments and lack of transparency. I urge WHB to reflect on the impact of these actions on students and their families, who place their trust in the company.I sincerely hope that WHB takes this feedback seriously and works to regain the trust it once commanded in the industry.

A · 30 October 2024

★★★★★ 1/5

Trustpilot

W H Brown St Albans

W H Brown St AlbansPlease what ever you do DO NOT go to this estate agents. They lack integrity and use bullying tactics to try and get you to sell your property with them. I decided to take my property off the market with them during my cooling off period and they did so. When I later decided to go with a different agency they contacted me to tell me that I was still in a contract with them. They twist what you have said to try and keep you locked in. It's appalling behaviour and I feel victimised and bullied by them. They push you to sign a contract from when they first value your home and they never told me that there was a 20 weeks selling period if you decide to market your home with them. Please avoid the stress and choose an agent that is upfront, trustworthy and with good customer service skills.

Homeowner · 28 October 2024

★★★★★ 1/5

Trustpilot

Doncaster branch

Took over an hour to get through on the phone to arrange a viewing. Got to the viewing and 5 other people were booked in to view at the same time so felt rushed around the house. Estate agent there knew nothing about the property. Rang to put an offer in as we left and were told it would be put in when the rest of the viewings that day had finished, missed out on our dream house because they tried to start a bidding war

Disgruntled · 23 October 2024

★★★★★ 1/5

Trustpilot

Was pressurised into signing up to sell…

Was pressurised into signing up to sell my property after doing so I cancelled the agreement within 24 hours . I had paid a fee upfront which I was informed by the branch had been spent already on floor plans and photographer and EPC .The photographer rang me himself and apparently he wasn't aware he had been paid ! I wrote to head office and was informed that they had contacted the branch and instructed them to refund me in full .That was on 16th October now 26 November and no refund!! I would not recommend this company and avoid .

Carole · 26 November 2018

★★★★★ 2/5

Trustpilot

time wasting agents and sellers

Lesson number 1 : Do not view a house if the agent / seller is not giving basic details such as dimensions. Lack of photos is a no no. Yes we knew all of the above, but the property ticked a few boxesWe were alert to a pumping sound from the cellar, went down to investigate and found a cellar with ( presumably), a spring running underneath. House very delapidated. Was the condition in the price? Arguably not!!The house should have been advertized more honestly. Afterall, one can hardly get builders with full order books to quote for jobs, where one has no accessTotal waste of our time

Stephen · 22 October 2024

★★★★★ 1/5

Trustpilot

Barking

Barking: A very impolite and unhelpful property specifically Daivad and Gary. Daivad was very very rude and so unprofessional. I paid for the refereeing and my referencing went through however as per their words the landlord decided to not rent the flat to me after the referencing. They didn't pay my money back although my documents were not on fault. I would never recommend this property to anyone, as you have seen other reviews as well make sure you keep your distance from this property

S · 15 November 2018

★★★★★ 5/5

Google

Property was originally up for sale with W H Brown, but I didn't feel there was much interest due to its unique style, after some deliberation and speaking the Olivia at the Doncaster branch she helped to organize moving the property over to be let. She was really knowledgeable and helped me to organise my property for tenants and find some great tenants! Super professional and a great communicator!PositiveResponsiveness

Rea · 12 January 2022

★★★★★ 1/5

Google

What can i say aprt from that they are that great that my landlor decided to move estate ageants. All welcoming and polite in office but there telephone service in Liverpool is diabolical. They have No building experience. Sent electrician to fix my toilet! No professional help. Let me move into a house with a Condemned boiler and I used it. Having no downstairs lights since I moved in. All they seem to do is sign the contract with you and then pass it on to a third party company for you to deal with! They installed a shower on the wrong fuse. So my electric keeps cutting out. Had a leak on my bath abd dripping though the downstairs light qfor months and they didnt do anything about it. In the end i decide to ring environmental health and they contacted the landlord directly and it was all sorted by the LANDLORD in days! Last i heard my landlord was taking william h brown to court. And he decided to move estate agent.

Chris · 25 October 2018

★★★★★ 1/5

Trustpilot

Don’t even think about it...

I am a landord who made the mistake to take the full service with them. I thought they were good considering also how high their rates are but in reality they are the worst I have dealt with. Management is being done from a central office not in the same city and no one of course mentioned that when signing the contract. They have costed me more than 1k in repairs due to unacceptably late reactions after a water pipe leaked (they repaired it after a week and all the repairs walls, painting etc took them more than 3 months. Everything started moving after I gave notice to end the contract early (which is 2 months), when the manager took over. A real shame for such a big company. I made the mistake to ask them to do the check out as it was their job even after I ended early and they messed it so badly I regreted it. The only thing they are good at is finding you tenants but I am not sure I want to go back now after such a mess.

Andreas · 14 October 2018

★★★★★ 1/5

Trustpilot

Long and drawn out

I am in a chain and the sale is nearly completed, so the agents keep telling me. This has been going on for months! I keep getting fobbed off with excuses as to what the hold up is and am not sure I really trust these agents anymore.Already called over six times in a week asking to speak with someone who knows the chain but are unavailable. Each time I rang I was told that a message would be passed on and would get back to me. This didn't happen. They can't be bothered about you as the customer! Extremely unreliable. Will not recommend them to anyone.

Debra · 16 October 2024

★★★★★ 5/5

Google

Great service from Adam at William H Brown. Would highly recommend them. Wasn't an easy application for the mortgage but Adam did a amazing job and got it completed in a very good time frame. Great communication and couldn't do anything else more than what they did. Well done !! If we need your services again we will be back 😀

Russell · 26 February 2024

★★★★★ 3/5

Trustpilot

Williamhbrown

I have had a lovely experience with Williamhbrown; Gina Comerford has been very efficient and helpful. Overall there is a lack of communication throughout the office as I am due to move into a rental property next week. Yet someone from the company rang me today to ask if I was still looking for somewhere. This have been very stressful and frustrating as they should have known this information already.

Martina · 21 October 2021

★★★★★ 5/5

Trustpilot

One of the Best AGENCY in Uk

I saw online one rental property and I fallen in love that flat . I called straight away William h Brown to find out if it was still available. The agent Ruby H. Was very kind and helpful on the phone. My journey through to moving my new home was smooth and pleasant with William h Brown. It was one of my best day ever when Ruby called me on 27th and she said the landlord accepted my application to rent the flat . So I am living now my new home already a few days and I really Love it. Thank you very much all your help Ruby H. And also her Team Marianna P

Marianna · 11 October 2024

★★★★★ 5/5

Google

Once again a brilliant service from all the staff at WHB numerous properties purchased through this firm now and its been nothing but superb service from start to finish. They didn’t just help me with the purchase of my property they also arranged my mortgage which was great! Thanks guys Will most definitely be using you again. Mr Bradley

Tyler · 27 March 2024