William H Brown Doncaster reviews

★★★★★ 1/5

Google

Avoid !!! The estate agents are good over the phone but once you have an appointment it changes. We travelled nearly 3 hours for a viewing , got there and waited directly outside the property 15/20 minutes before the appointment, waited till 10 minutes past the appointment time then rang them up to ask where the person was to show us around to see if he's still coming , they then said on the phone that he's already been to show someone else round and he has now just arrived at the office so we must have missed him , which makes no sense because we were there for our appointment way before the appointment time and the office was 20 minutes away from the property, so they lied that he was there for our appointment. I was fuming because I have just wasted petrol money, time for travel and I dragged my baby for a 2 and half hours plus journey for nothing. (They knew the distance I was travelling before hand) I really enjoyed my nearly 3 hours journey back too. I would of even waited for him to come back to show me around but they just said there's nothing they can do and i can re book if i want to next week. That's having a laugh. If you are traveling for a property viewing I definitely say avoid because they are unreliable.

Tattooedalt · 24 August 2024

★★★★★ 5/5

Google

William H Brown have been amazing with the property I am living in. They had all the paperwork sorted and keys handed over as fast as possible with my old tenancy running out and got me into my new home before this happened. Any problems I have had with the property have been fixed straight away and communication with the estate agent have been amazing. I always get a reply within a day and the work is done not long after.

Shannon · 24 August 2024

★★★★★ 5/5

Google

Really happy with the service and knowledge of Wm H Browns. Well prepared on visit and speedy service

Ann · 11 June 2026

★★★★★ 5/5

Trustpilot

I have not yet completed but my…

I have not yet completed but my experience so far has been plain sailing. All the team have been really helpful especially Olivia who carried out the valuation who was very sensitive to my personal situation . I also needed help with some paperwork and Olivia took the time to come and sit with me. Would definitely recommend their services.

Ruth · 19 October 2024

★★★★★ 5/5

Google

Oliver and Holly gave been excellent in their help also Oliver went up and beyound to help me in starting the prossess of selling my houe So just a big thank you to you both

Lesley · 25 June 2024

★★★★★ 5/5

Google

Fantastic service, we have just completed our purchase with these and they have been amazing every step of the way. Sarah was a god send help us with everything and supported us . Cant thank you enough

Mark · 26 April 2024

★★★★★ 3/5

Google

Whenever I write a review, most of which incidentally are positive, I try to paint a fair picture. I can be impatient, I know, but there is a lot at stake when buying or selling a property I’d start by saying that my first experience with WHB was almost 2 years ago. That experience was, I’d have to say, a much more positive experience than my recent one. What has changed over those 2 years? When I first decided to use WHB this time around, first impressions were good - a point I made in an earlier review. However, once the selling process was under way, it was clear to me that either as a result of reduced staffing levels or a change in leadership or structure, communication was not a patch on the 2022 experience. I sold my house very quickly so my comments here are not out of bitterness but just as a ‘heads up’ to potential sellers and buyers. From the photos being taken, I did the viewing, met the EPC agent, met the surveyor acting on behalf the buyer and took the keys into the office. I asked very little of WHB other than to keep me informed of developments. Whenever I phoned the sales line to speak to someone, usually to chase something up, I could be almost 10 minutes waiting for a reply with no option to leave a message. It was frustrating enough for me but, if I was prospective buyer, it could have been potentially much worse. I did make this point in one such call when I believe I was talking to someone reasonably senior in the organisation. I was also disappointed when receiving my closing invoice from my solicitor that an additional £55 had been levied onto my bill by WHB for anti money laundering checks by WHB even though I’d been assured at the outset that the fixed sale rate we’d agreed at the outset was fully inclusive. When I phoned WHB to challenge this - I received an apology but interestingly, no refund for this amount. To conclude, WHB clearly have a good reputation, well at least for now, and there are a number of positive elements to their service. My advice to anyone shopping around would be - to shop around. The staff in the office do work hard; of that I have no doubt but the overall service and in particular clarity of communication, from my experience, have slipped over time.

Paul · 25 July 2024

★★★★★ 5/5

Google

Excellent professionalism, and prompt service from the team, Oliver, Holly & Caitlain.

David · 11 July 2026

★★★★★ 5/5

Google

My property was efficiently and effectively marketed by Holly, Caitlin, Oliver and the rest of the WHB team. They were very helpful and courteous throughout the process.

Neil · 17 March 2026

★★★★★ 5/5

Trustpilot

Swaffham - Aston 10/10

Aston at the Swaffham branch was fantastic. He made us feel really comfortable and answered all the questions we had. As first time buyers it can be all very overwhelming at times however Aston made the process very simple. 10/10. Also Tony and Emily at the Swaffham branch are great. All very friendly and they are there for you across your house buying journey.

Adam · 10 July 2024

★★★★★ 1/5

Trustpilot

I found a rental property online and…

I found a rental property online and asked for a viewing. The property was located over 100 miles from my residence and as a consequence of this the employee said that they had a recent video of the property, she sent it to me and it looked amazing so I put in an offer. Contracts were exchanged and then on the day of moving the agency contacted me to inform me that the cooker had been condemned and had to be removed from the property and that the landlord was now refusing to buy a cooker and that they were not required to provide one. As you can appreciate at this stage I was very upset, however the agents said they would get back to the landlord to see if she would change her mind. The contracts had already been exchanged and the landlord was refusing to honour her side of the agreement on the moving day when the arrangements had been made and I had moved out of my current home. I would not use this company at all they have no common decency and to add salt to the wound I have to take them to court to get my money back for the E first months rent and deposit because they think that I should be held to the fixed term contract and be liable for paying the rent nevertheless! Do not trust this company!!!

Sabrina · 8 July 2023

★★★★★ 5/5

Google

best agency I've ever worked with in particular I wanted to say thank you to Nick you are a star. High recommendations for them.

Seweryn · 16 October 2024

★★★★★ 1/5

Trustpilot

KEEP AWAY

if you are looking to sell your home in Ely Cambs, look elsewhere, the manage goes by the name of Charlotte, they are the most iniffecient Estate agents i have met in 60 years of buying and selling real estate

Loadsa100 · 17 July 2026

★★★★★ 1/5

Trustpilot

Appalling service

Appalling service . . zero communication, poor photography, they are better off suited to the sub £200K market . . stack 'em high, sell 'em cheap approach

Graham · 9 October 2026

★★★★★ 5/5

Google

Recently remortgaged my flat and my letting agents were fantastic, in particular Angie. Her communication was great and she went above and beyond to find/provide information and documents. She was helpful and always auctioned things straight away understanding the process and people involved. Could not rate her highly enough. Great service.

James · 19 December 2024

★★★★★ 5/5

Google

Charlie was excellent, friendly and really helpful. She was able to answer all of our questions regarding the properties and her communication was speedy 😁 Thank you!! …

Sophie · 25 June 2024

★★★★★ 5/5

Google

Amazing ! Thank you @Jamie Maleham

Marco · 11 July 2026

★★★★★ 5/5

Trustpilot

William H Brown in Bury St Edmunds are…

William H Brown in Bury St Edmunds are fantastic, Richie was very helpful and was very patient when I asked him 100 questions. I would highly reccomend his services due to his knowledge of the job and kindness. I have dealt with many agents and Richie by far is the one I will stick with now.

TillyM · 23 August 2024

★★★★★ 1/5

Trustpilot

Do not use this estate agent

Do not use this estate agent. They did not act in our interest and quite openly attempted to bully us into selling our property at well under the market value. We had a ridiculous offer, which they just expected us to take. Zero effort made to push the property after the offer.

Billy · 28 March 2026

★★★★★ 1/5

Google

Just sold a property through the Doncaster branch , absolutely appalling service with no interest at all. Had to push them every step of the way. Only seemed to get viewings when we chased them. Advised us to take a lower offer as buyer was a cash buyer which we did only to find out further down the line they were not. Told us it was on record they had phoned us with updates but we never received any correspondence. Left messages for the branch manager nick to contact us to discuss the ongoing issues but never heard from him. From the minute the offer was accepted they disappeared not even contacted us to say it had completed. The most efficient they have been was billing us for an extortionate amount of money for so little work done.

Andrew · 27 March 2024

★★★★★ 1/5

Google

Phoned to arrange a viewing of my property I am selling and WH Brown couldn’t come out for 2 weeks. Kept the appointment but booked with other estate agents too who came and viewed the property straight away. WH Brown then moved the appointment forward, but I had decided to use one of the other estate agents so cancelled the appointment with WH Brown as didn’t want to waste their time. Since cancelling the appointment WH Brown has phoned every day since, hassling us to use them and won’t take no for an answer. If that’s how they do business pressuring people to go with them then that’s not right. I wouldn’t recommend anyone to contact them as you just get them on the phone hassling you, that isn’t the way to run a business at all. If they had chance to see us sooner we might have used them, but they didn’t have time and they’ve lost my sale. If they’re too busy to sell my house, how will I know they will give it all their attention? It’s not my fault they couldn’t see us sooner, just wished they’d leave us alone now!

Alan · 27 March 2024

★★★★★ 5/5

Trustpilot

William H Brown - Bury St Edmunds

If I could score higher, I would! Richie and Charlie are excellent estate agents. Richie was very personable and kept our information on file, so once a property came up to view that met our needs, he contacted us immediately. They were both extremely professional, friendly, and quick to respond to any queries we had. The best experience with estate agents we’ve ever had, hands down! Couldn’t recommend this team enough.

Josee · 19 October 2023

★★★★★ 5/5

Google

Needed a house to rent urgently, Spoke to Caz, and within a week I had the keys. Couldn't speak more highly of this company, Thanks again Caz

Karl · 25 June 2024

★★★★★ 5/5

Google

Our realtor was very knowledgeable about the house (9 Swan Road) and the community. We were treated with kindness and professionalism from the moment we walked in. The house was presented very well and the location is stunning.

Lauren · 17 October 2025