William H Brown Doncaster reviews

★★★★★ 1/5

Trustpilot

Appalling service

Appalling service after signing contract, send people that aren't even on the market to view.. never return calls, castleford staff are arrogant, and lie through their back teeth.. would never use William H Brown again and advise anyone not to use them and go with anyone but them. Put a complaint in and got more lies, end of subject.. the at te reviews they have so many one stars 😡

Beverley · 17 March 2026

★★★★★ 1/5

Trustpilot

Scunthorpe branch of William H Browns…

Scunthorpe branch of William H Browns were absolutely diabolical. House was up for sale with them for 5 months .They did not respond to any of my e mails voicing my concerns at the lack of customer service and the length of time it took people to be able to get a viewing (2 weeks ) by which time they had already bought other properties.They booked multiple viewers in to view the property at the same time .They did not inform me if viewers had cancelled.The whole experience was negative they appear only to be interested in selling to property developers.Once contract was up I moved to a different estate agent and the property had 3 offers and was sold within 1 day for over the asking price .

CJ · 29 March 2024

★★★★★ 5/5

Google

Excellent sales service Kim and Coral Stones Kimcoh Properties Doncaster 5 star

Kim · 11 September 2026

★★★★★ 5/5

Google

Thank you Paula, as soon as we met we knew we would be putting mums property on the market with William H Brown. Thanks also to Holly and Abbie for their prompt responses and bubbly personalities. With this team I know things will be dealt with promptly and professionally.

Susan · 26 February 2024

★★★★★ 5/5

Trustpilot

Excellent service

“I had the pleasure of working with Phil as my mortgage advisor, and I couldn’t be more impressed. Their expertise and professionalism guided me through every step of the mortgage process with ease. They took the time to understand my financial situation and goals, providing personalized advice and solutions tailored to my needs. Their communication was exceptional, keeping me informed and updated throughout the entire process. Thanks to their diligent work, I secured a fantastic mortgage rate that exceeded my expectations. I highly recommend Phil to anyone in need of expert mortgage advice.” Belinda

Belinda · 7 March 2024

★★★★★ 1/5

Google

Very disappointed. If you want an agent to be proactive then this agent is not for you. We signed our contract on 26th July, 2024, and we haven’t had one person through our door to view. Since signing we have been into branch where we sat listening to the letting staff laugh about throwing cheese at each other, spoke to the manager who stated numerous times our property “is unique “, dropped the price TWICE as it then was “the price that was the issue”, had the manager come and see the property last month and he said it would suit a disabled person… it’s a lateral living space, extended,with a bar and games room! We have given notice, and feel we have wasted the sunnier months twiddling our thumbs.would no recommend this agent.

S · 2 December 2024

★★★★★ 1/5

Trustpilot

Made appointment to sell my barn…

Made appointment to sell my barn conversion for Monday at 11.00 no one turned up so rang office and was told there was nothing in the dairy. Wasted all morning waiting for them and lost money for not being at work not very professional nor trust worthy so won't be using them. Stay away from this company.

Robin · 8 June 2026

★★★★★ 1/5

Trustpilot

Had a bad experience

Had a bad experience , thinking would be good to buy a property , after so many years we decided to finally buy a house. We decided to use William h brown , we went into Doncaster branch we spoke with Adam B one of the mortgage advisors explained him the situation as im self employed its a bit different for me ... Back and forth we provided what was needed and as normal something was missing from my side .... So we decided to do just on my fiance the mortgage... We found a house we and needed a small mortgage , sent an email to Mr Adam nothing come in... So i have called the sales department been told that he will call me back so never happened. Just to close this , if you want buy a house , find a better agency or a mortgage advisor that does hes best for his costumers !

Andrei · 27 November 2025

★★★★★ 5/5

Google

Great service from William Moore. Highly recommend - 5 stars

Max · 11 September 2026

★★★★★ 5/5

Google

Excellent service from WHB Doncaster. I received a quick, efficient and friendly professional service renting out my property. Angie kept me updated throughout the process. Very pleased indeed. Highly recommended!

Eric · 12 December 2024

★★★★★ 5/5

Google

I used Caz and the team in Doncaster to help me find my first rental property. I just wanted to give them a huge shout out as they were so helpful in guiding me through the process, nothing was too much trouble! These are your go to team! Thank you again! X

Chloe · 24 October 2023

★★★★★ 5/5

Google

Thanks to Charlie and the team over at WH Brown, Charlie made every step of the process effortless. It’s always stressful moving and finding a new property, WH Brown made the whole process run as smooth as possible! Thanks again

Steve · 25 June 2024

★★★★★ 5/5

Google

Top‑tier service. Fast, smooth, and delivered exactly as promised. A team you can trust - absolutely recommended.

Krishna · 11 July 2026

★★★★★ 1/5

Trustpilot

Our experience with WH Brown Rentals…

Our experience with WH Brown Rentals was shocking. Upon taking a rental property under the managed scheme, like many tenants, we faced maintenance issues. For example, we lived in a property with an oil boiler. One morning, we awoke to find an issue. Despite informing WH Brown that we used oil, they repeatedly sent gas engineers, eventually stating, "We can't fix it; sort it out yourself." After obtaining the landlord's contact information, it took three days to resolve the issue, leaving us without a boiler during winter. When we requested a hotel due to WH Brown's refusal to address the problem and having young children, we were told, "Sort it yourself; we don't offer that. It's not our problem."Other reported issues weren't addressed under the management scheme, leading us to contact the landlord directly, who addressed them but requested we not report him to the council due to WH Brown's ignorance. When deciding to leave the house, the situation worsened.Upon contacting WH Brown, they told our new agent we were in contract and wouldn't be moving. After challenging this, they acknowledged our break clause. Regarding referencing, they claimed 2-3 weeks, which our new agent and the referencing agency found unacceptable, prompting an alternative approach due to WH Brown being labeled as "the most difficult agent I have ever dealt with for absolutely no reason."Despite three emails, we received the final account balance four weeks later from a company associated with WH Brown. The amount requested was incorrect, and when questioned, they refused to provide clarification. We paid the verified amount as per our contract through a solicitor.During checkout, we returned the keys, receiving the checkout report seven days later, conducted four days before we received a copy. WH Brown absolved themselves, stating another company handles the deposit. Ten days later, with no information, we've threatened legal action for deposit recovery. WH Brown, when contacted, cited busyness and non-responsiveness to emails. The checkout report showed photographed parcels, which we arranged to have collected by a neighbor. However, they were removed without permission, and we've reported this to the police as theft from WH Brown.I've never experienced such shocking service from an agent, and it seems we may need to take legal action to recover our deposit. I strongly advise anyone considering renting with WH Brown to think twice. This review is based on a genuinely terrible experience, and we will continue to fight to get our money back, regardless of the legal implications.

Karl · 15 December 2023

★★★★★ 5/5

Google

Great support from the entire team, and special thanks to William Moore for always being reachable and keeping great contact with us. Really helped us as first time buyers

Kieran · 10 April 2026

★★★★★ 1/5

Trustpilot

Do not recommend renting with WHBrown

I don't usually leave reviews but the horrific experience I had renting a property with William H Brown warrants letting others know how this company functions. From start to finish things were conducted haphazardly - no exit inventory was done when the tenant before me left and the inventory they did prior to me moving in was extremely inaccurate. When I moved in I found rodent faeces, mould, and general grime throughout the house. A couple of weeks after moving in, the shower was leaking badly through to the ceiling below, next to an electrical fixture. It took nearly 8 months to get them to sort it. At the end of my tenancy, the landlord made claims on the deposit for a number of inaccurate reasons, including damage left by the contractors they hired to finally do the repairs on the shower. Throughout my tenancy, getting through to the property manager with "Sequence" was difficult. I was often told they would call me back and never did. All in all they do not seem to have the best interests of tenants in mind and do a poor job of mediating with unresponsive landlords. I will not ever rent from them again and would never recommend anyone else to do so either.

Emily · 15 October 2025

★★★★★ 1/5

Google

If you’re looking for an agent to rent out your property my advice would be STEER CLEAR!! As a private landlord I always choose my own tenants and manage my own properties. On the one occasion I needed an agent in the past 10 years it’s been a complete shambles. They chose a tenant who clearly couldn’t afford the property, failed to obtain a guarantor (as specified by me), and still owe me the balance of the fee after 7 months of asking!! I’ve had to end a 12 month AST that they organised 6 months early because the tenant couldn’t afford the rent and the whole episode has been a very poor experience. Complaint is pending!! My advice would be do not use this agent as they do not take due care when choosing tenants for other people’s properties.

Lesley · 24 October 2023

★★★★★ 5/5

Google

We have just rented a house through William H Brown Doncaster and I wouldn't hesitate to recommend them. We needed to find somewhere quickly due to the sale of our previous property and Steve and team were absolutely brilliant at sorting everything out - they went out of their way to ensure we got through the referencing process quickly and made sure that all the checks on the property were done quickly so we could move in on time. Overall a great service and we really felt like the team went above and beyond. Thanks again to all the lettings team - we really appreciated your work!

Ivan · 24 October 2023

★★★★★ 5/5

Google

I would like to give a glowing review for Steve L in lettings. He was like a genie, he made everything happen in the time that I needed it. He was also patient, incredibly knowledgeable, and helpful throughout the entire process of helping me find my perfect home. His advice and guidance was invaluable, and he was very generous with his time. He consistently went above and beyond to ensure I was satisfied with the outcome, and I could not be more pleased with the results. Highly recommend Steve L and this estate agent!

Ava · 24 October 2023

★★★★★ 5/5

Google

This process was smooth and stress free and the team involved were great and can't thank them enough for speed at which they managed to sell the house

Michael · 3 April 2026

★★★★★ 5/5

Trustpilot

Good renting experience with…

Good renting experience with Williamhbrown. Special thanks to Matthew Wolff for his efforts and following up the process throughout.

Hanan · 4 February 2026

★★★★★ 5/5

Trustpilot

Many thanks Matthew Wolf for your…

Many thanks Matthew Wolf for your assistance. The service you provided made the renting process much easier and smoother.

Hadeel · 4 February 2026

★★★★★ 5/5

Google

I put my house up for sale in December, w h brown arranged all the viewings the whole process ran smoothly. The first person to view my house bought it. However the house I was going to buy fell through. I couldn’t sell till I found a new property with what was looking like the impossible I finally had my offer accepted on a property 5 months later then we had to get the ball rolling. In this time w h brown kept every one in the loop and communicated. As my buyers were using solicitor that w h brown recommend and they wasn’t very good it held up the process which we was fighting against time as I was buying a repossession. I nearly lost out again due to the incompetence of the solicitor but nick the branch manager step in and we finally started to get some where. He’s fantastic at what he does he very understanding and helpful, this also include other staff member in the office they will all go out their way for you, polite and friendly. I would recommend w h brown but please get your own solicitors I wouldn’t use their recommended. Also research the solicitor before you use them as having the wrong solicitor can be very costly. Thanks again to nick and all your staff for helping me through the very stressful period, I think this house sale/purchase be one to remember haha!

Leanne · 24 August 2024

★★★★★ 1/5

Google

We had been assured that communication was their number 1 priority!!!!! This was after a personal call from branch manager Nick, well no communication for the last 7 weeks since signing contract. We were told that they had a list of potential buyers who were looking for properties exactly like ours. No viewings, no phone calls, no emails, no visits from the agents selling the property and to date no “ for sale board “. We contacted the branch to ask for our property to be released from the contract so we could go elsewhere to be told yes the property will be removed from sale but they refused to cancel the contract and we would have to wait for the contract to run out and that was that. I asked for Nick, he is on holiday. I said I’d go to their complaints site to be told fine they will say the same!!! We only asked for a level of customer service relative to the price being charged for selling our home, this has no where near been delivered.

Stewart · 24 August 2024