Harron Homes Doncaster reviews

★★★★★ 5/5

Trustpilot

Hannah couldn't have been more helpful…

Hannah couldn't have been more helpful and friendly. We are looking at a plot at the Bilsthorpe development and she has gone above and beyond to give us all the information that we need. Thanks Hannah 👍

Steve · 20 August 2023

★★★★★ 5/5

Trustpilot

Oaklands Heath

I am buying a house at the Oaklands Heath development and I am so grateful for Jacquie’s help- especially being a first time buyer! Jacquie has been fantastic throughout our reservation and buying journey, she is really helpful and informative and is always happy to discuss any questions with us. Thank you very much!

Ciara · 15 October 2021

★★★★★ 5/5

Trustpilot

Hockley Croft

Stress free and easy purchase of our new home. Michelle and Jessica were extremely helpful and answered all our queries and requests efficiently. The house itself is built to a high standard and as with all new builds, there are snags and the site manager is very much on the case to getting these sorted - no issue seems too small.

Sam · 28 December 2019

★★★★★ 5/5

Trustpilot

1 year after moving in to our home

1 year after moving in to our home I just want to say that buying our home at amberwood Chase was the best decision we ever made.Being from the industry we were under no illusion of the potential problems with new builds but I can honestly say the sales and site staff have been amazing throughout and we love our home.

Lyndsey · 27 November 2019

★★★★★ 5/5

Trustpilot

Great Customer Service

We visited the Shipley Lakeside Development and was warmly welcomed by Charlotte. We were looking around getting idea for when we are ready to buy next year. After a disappointing visit to Avant where customer service and build standard was shocking we were in awe of the service we received from Charlotte. The show homes were to an excellent standard and so was the customer service. Charlotte had plenty of time for us and did not push anything. She answered all the question in detail and we felt safe hands with her. This build definitely does have the family feel and we will be returning in the new year.

Jacob · 10 December 2023

★★★★★ 5/5

Trustpilot

Hannah at Bilsthorpe Chase Notts has…

Hannah at Bilsthorpe Chase Notts has gone above and beyond to make our journey easier to choose and put a deposit on our future home. Also she conversed with her Manager on a couple of queries and they have been generous and helpful. Hannah arranged a site visit with the Site Manager Kev who explained things well. Also we are sent weekly updated photos of the progress of the house. We will add another review when we are moved in. So far excellent.

J&J · 9 December 2023

★★★★★ 1/5

Trustpilot

2nd time review for Harron Homes and…

2nd time review for Harron Homes and still the same 1 star experience! I've now run out of characters on our previous review of our house purchasing experience so feel compelled to help those considering buying a home from this unethically run organisation to reconsider by bringing our most recent post sale experience to your attention, feel free to catch-up on our previous experiences!We have been trying to have non-stop leaks into our home resolved since the day we moved in. We have had and continue to have leaks into our lounge bay window, integrated garage and the small conservatory in the kitchen area(which Harron are trying to avoid doing anything about as they seem to have 'lost' the previous records of failed repairs...good job for them I keep all of mine!). These aren't small leaks either, they are flowing water flooding the property, its a shame Trustpilot don't allow images to be added to reviews as mine would shock potential buyers. I can all but guarantee that if you make the mistake and buy a Settle, Ingleton or Warkworth (the rest probably leak too I just know these do through many of our neighbours sharing their stories) you will be dealing with similar issues too. The latest round of exchanges with Harron Homes Yorkshire Customer Services Team resulted in an appointment being made to attend our property on Friday 17th November. We waited in all day, no one showed up, we have now chased on a number of occasions and are being met with the familiar wall of silence that follows almost every attempt of an interaction with any of their Customer Service Team. So back to harassing the board of directors and MCOL proceedings we go...Do yourself a favour and avoid years of hassle and messing around, just buy from an organisation that has a basic grasp of decency and any sort of company values.*Update to Harrons reply, more information was requested to avoid the review being removed, this has now been supplied, again. Still no contact though. Farriers Croft, Plot 80.**2nd update, there must have been a no expense spared detailed investigation into the hundreds of unanswered emails I’ve sent to Harron Homes, I feel so relieved to be sat here patiently waiting knowing that any day now someone will muster the decency to respond…or it could be the familiar hard to get treatment I’m still receiving?!?***Update 3, still no response despite it being looked into, I suspect the looking into has revealed the tangled mess that Harron Customer Services have created for themselves and now the default ignorance is bliss approach has been adopted. It’s OK as I’ll be posting separate reviews for each one of my countless emails sent to the Company Directors. Should make for some interesting reading and a more representative Trust Pilot score!

Damien · 6 December 2023

★★★★★ 1/5

Trustpilot

Where to start…buy a home from Harron at your peril!

Where to start…our home(Settle) has experienced no end of significant leaks into the kitchen(small conservatory), lounge bay window and garage present from the very first days that the property was handed over. The standard of construction of these houses is shambolic. The sales representative will promise you the world and make you feel like you are buying a luxurious home built to high specification, well I can tell you that you are most definitely not! The interior and exterior damage caused by Harron Homes failure to make right the defects present from the build of our home is significant. All attempts to fix these have been botched jobs that fail within weeks. We have had to unrelentingly contact Harron Customer Service, their Managing Director and Company Directors who on this latest occasion have all taken to ignoring attempts to finally resolve the whole miserable experience which is now resulting in me pursuing this matter formally. We are also not alone as almost all of our neighbours have experienced similar issues in their homes which include Warkworth, Ingleton, Salcombe and Edlingham, the details of these will follow. My advice would be to steer very clear of this unethically operated business and spend your hard earned money elsewhere. You’ll notice that all of the positive reviews are from poor unsuspecting people in the process of buying or have just taken ownership of a property, we too fell for the trap of being charmed by the sales representatives who in credit to them are great at selling these properties, you’ll also notice that all of the reviews from people who actually have any actual experiences of the quality of these homes are not so glowing. Once the honeymoon period of buying your almost certainly defective home has passed and the house has failed to pass the test of very little time, like mine and so many others have, the reviews would be somewhat different. Please do not fall into the trap of letting false promises and the excitement of buying a new home let you overlook what many people such as me who actually own these properties are trying to warn you of which is that they are undoubtedly lying to you and your home will quickly develop into the structural equivalent of a colander! The response from Harron below was not to offer any assistance, it was an attempt by them to have my review removed, unfortunately I have all the information/evidence, further example and demonstration of the lack of moral compass that runs freely throughout this organisation. You should also notice Harron does not allow any comments to be made on their Facebook page…what are they trying to stop people sharing with the wider world? Please open your eyes people and do not be hoodwinked by sleazy sales tactics with no substance at the end of the agreement, your dream home will quickly unfold into a nightmare experience.*Latest update on the revised response…nobody has tried to contact me. As highlighted in my review I have sent multiple chasing emails to customer services, Yorkshire customer services, the director of Harron homes and the company directors trying to get a response, all of these have been ignored so I would be keen to understand what this proposed resolution was? Could you please advise the time and date that this attempt was made?*Still no response to when this alleged attempt to propose a resolution was made…just another attempt to have my review removed by flagging as inappropriate by Harron Homes.*Still no response to when the resolution proposal alluded to was made? What this further consolidates is the ‘ignore the inconvenience until it goes away’ approach Harron have to customer service. I’ve also emailed the Yorkshire customer services address as suggested…you’ll be surprised to hear that there has been no response to this either, farcical customer care! What attempts are clearly being made by Harron is to bury any negative reviews on here with meaningless ‘my buying experience was amazing’ feedback which as I’ve tried to warn unsuspecting consumers will be the case, it’s after a few months later with some wind and rain for these houses to contend with where the real quality comes to the surface.*Update, email response received from Yorkshire Customer Services, the same as the one we received 2 months ago which ultimately resulted in ignoring all attempts by me to resolve this amicably stating that Harrons appointed contractor would be in touch that day(over a week ago), no contact has ever been attempted.*Update, still no contact from contractor, chased Harron again and have received a reply 2 weeks later citing annual leave as the reason. *Update, chased again, 1 week later…surprisingly no response!*Ran out of characters, started new review on trying to get issues sorted!

Damien · 6 December 2023

★★★★★ 5/5

Trustpilot

Sharon Mawson at the Royal Wells site, Crofton

Sharon Mawson at the Royal Wells site, Crofton was incredible. We visited the property yesterday and she provided wonderful insight into making it a home for our family. In addition we are excited with the speed and efficiency she has provided in already organising our part exchange valuation and reservation appointments! Super excited and can’t wait to complete!Sharon, Thank you!

I · 11 March 2020

★★★★★ 5/5

Trustpilot

It’s been 6 months since we have moved…

It’s been 6 months since we have moved to Highfield Manor and it’s been a great experience. Jane has been very approachable right from the booking of our plot to moving in and all this time since we have been living here. We really like our new house and enjoying it.

Anee · 27 February 2022

★★★★★ 5/5

Trustpilot

Hannah Jackson at Bilsthorpe Chase…

Hannah Jackson at Bilsthorpe Chase has been brilliant throughout the process so far. Nothing has been too much trouble for her and she has been really positive throughout 👍🏻

Jessica · 2 February 2024

★★★★★ 5/5

Trustpilot

We went to look at a house at Thorpe…

We went to look at a house at Thorpe meadows and the sales executive Jeanett was amazing. She talked us through every single detail and helped us reserve a plot . She made it look soo simple and easy. Very friendly and great experience .

Mrs · 7 November 2022

★★★★★ 1/5

Trustpilot

1year update Harron still as bad

Plot 123 Far Grange Meadows 1year update today we waited in all day for someone to replace our rear door seal this has been an ongoing issue for the last 6months plus and after combination of lies and excuses from Harron customer services we had an appointment booked for today ,no show no phone call no text no email this is typical of Harron Homes .the response I will get from this review will be customer services is looking in to your review which will result in absolutely no other response whatsoever.if you are considering buying a home from this company just DONT you will save yourself wasted time and expense you can do better .all the 5star reviews you read on here are from customers not yet moved in.a good source for customers real opinions can be found on Facebook Victims of Harron HomesAlanLongworthTracy Ramsey

Alan · 24 November 2023

★★★★★ 5/5

Trustpilot

Penny Rands - Fantastic!

Penny Rands - Rosendale Gardens! Just WOW!! What can I say, we have been treated like absolute royalty! 5* service from start to finish! Nothing was too much. We would highly recommend especially Penny! Thinking of going with Harron Homes then DO IT! You won’t be disappointed! :)

Emilee · 2 July 2022

★★★★★ 5/5

Trustpilot

Fantastic experience from reservation to completion

Fantastic experience from reservation to completion in relation to our home at Thoresby Vale. Jo O'Neill, Sales Executive was great in guiding us through the process and the build was completed on time to a fantastic standard. Our house is absolutely stunning, the finish is excellent and the few snags we had are already being rectified.

Sophie · 23 February 2021

★★★★★ 1/5

Trustpilot

Shocking After Care

I don't write reviews often and am really disappointed to be writing this one; however, a house is such an important purchase I feel people need to know.The sales guys are brilliant, will tell you everything you need to know and be there every step of the way, but the afterservice is shocking. Once you have bought the house and they have your money, they just don't care anymore. Wasted days off work for nobody to turn up to do the snagging, and no phone calls are returned; it is a total waste of time. We have done most of the snagging ourselves, but some has to be done by Harron as only they can provide the parts - we have even asked if they can provide the parts and we will fit them! Victoria Heights Fixby

Charlotte · 19 November 2023

★★★★★ 5/5

Trustpilot

We have recently reserved a property at…

We have recently reserved a property at the Highfield Manor development in Fixby. Jane has been amazing through the process up to this point and extremely informative and supportive. We can not wait to move in to our new home!

Sarah · 16 April 2023

★★★★★ 4/5

Trustpilot

Recent experience

Julia Portington at The Grange went above and beyond to provide a great service. Only 4 stars given as we are yet to move into the home but we are super excited!! Expecting 5 stars from our beautiful home-to-be ❤️

Louise · 9 April 2023

★★★★★ 5/5

Trustpilot

Beautiful estate

Visited the show homes at Thoresby Vale in Edwinstowe this morning as part of planning for future move. Beautiful estate in lovely surroundings. Meryl was very helpful and friendly. Will be on our short list.

Gala · 30 August 2023

★★★★★ 5/5

Trustpilot

Oakland’s heath

Been to see the Salcombe show home at Oakland’s Heath. Jacque was very helpful informative and a credit to the team. Met Anthony on site and he was extremely helpful and courteous. He took time with me to explain the Hedingham. Just waiting for Salcome to be released so I can reserve it.

Fi · 9 September 2021

★★★★★ 5/5

Trustpilot

Very pleasant experience dealing with…Charlotte

Very pleasant experience dealing with Charlotte at Harron homes Shipley lakeside looking forward to moving into my first harron home hopefully summer time next year xx

Miss · 14 December 2025

★★★★★ 1/5

Trustpilot

The Hawthornes -plot 34

We have been in our home one year now, cannot fault the sales girls, however, lately, customer service department has been shockingly bad. We have a few snags that we have been chasing up since September, some of which were reported when we moved in, we finally got an operative out coming up 2 weeks ago, after 2 previous cancellations by Harron. The operative was great but unable to fix many of the snags, photos were taken etc. over a week on from his visit I had heard nothing so emailed, after no response to my email, I phoned and was told that someone would get back to me, still waiting! Off to such a great start but gone downhill. On a positive note, the estate is great and house build is very good, just a few snags that are not getting resolved in a timely manner.

Sharon · 9 November 2023

★★★★★ 5/5

Trustpilot

I have called into the sales office at…

I have called into the sales office at Bishopsglade, Ripon several times recently with small issues relating to plot 1. Each time I have dealt with Fiona and Rebecca, who both have a great and helpful manner and have solved my small issues promptly. Thank you Phil Witcomb 38 Doublegates Ave.

Phil · 26 December 2021

★★★★★ 5/5

Trustpilot

Plot 6 wyndthrope chase

Sandra has been so helpful from the beginning. We are first time buyers and she has made us feel at ease with the buying process. Always kept up with updates and always been there for advice.. nothing feels like too much. Really cannot thank Sandra enough for helping us with our first home.

Hannah · 19 August 2021