Harron Homes Doncaster reviews

★★★★★ 5/5

Trustpilot

My journey so far .

My journey so far has been made a lot easier my Harron homes sales advisor Hannah has been very supportive and helpful making life easier especially with doing this alone for the first time .So thank you ,looking forward to the rest of my journey now with confidence.

Sally · 1 May 2023

★★★★★ 5/5

Trustpilot

Over the moon with our new home

We moved in 6 weeks ago and we are over the moon with our new home at the Shipley Lakeside development.Charlotte (sales) has been amazing from the day we first visited the development to have a look around the show homes. She was patient with us, kept us updated throughout the process and even sent us weekly picture updates so we could see our new house grow! Since moving in, we’ve had a few minor snags which Jamie (assistant site manager) has been able to resolve quickly and efficiently. He’s extremely proactive, works around our availability and makes you feel like you’re his top priority. Everyone we’ve dealt with at Harron have been brilliant and never too busy to stop by and say hello. I would like to say a massive thank you to the on-site team (Charlotte, Helen, Richard & Jamie) for a brilliant moving experience. Oliver & Jemma :)

Oliver · 10 May 2024

★★★★★ 5/5

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Reserved our dream home today at…

Reserved our dream home today at Brierley Heath. Julie was so helpful and informative about our house type , our individual plot and the development as a whole. She made sure we had all the information that we needed and went above and beyond to build a package to suit our needs. Thankyou to Julie we are so excited to move into our home!

Lauren · 6 March 2021

★★★★★ 5/5

Trustpilot

Spoke to Charlotte at the Shipley…

Spoke to Charlotte at the Shipley Lakeside development and she was very helpful, extremely friendly and welcoming. We loved looking at the show homes and very impressed with them. Charlotte went through lots of information with us after looking at the show home and look forward to speaking to her in the future about a purchase. Thanks

Johnathan · 30 April 2022

★★★★★ 5/5

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pre-plaster and meet the manager

Just done a pre-plaster with kev the site manager at the site Bilsthorpe Chase, Kev was very professional and the house was clean and tidy, he was very helpful going through our extras and checking they were in the correct position. It wasn't rushed and nothing was too much trouble.

Adi · 1 February 2023

★★★★★ 1/5

Trustpilot

Very shoddy workmanship during the…

Very shoddy workmanship during the build of the houses. After several years I gave up chasing the customer service team as there is no response from them or nothing is resolved without persistence. I sorted the smaller problems out myself, poor paint finishes, gloss all over the door handles and hinges. It took 6 years in total to get the major issues sorted, often resulting in further problems. Scaffolders broke/damaged paving stones which I got no response when I reported this. It also took 6 years to tarmac the development roads, the landscaping according to planning still hasn’t been fulfilled. Positives are - good plot sizes and generous spacious homes.

Roush · 28 April 2024

★★★★★ 5/5

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Shipley Lakeside with Charlotte

Visited Shipley Lakeside to look at the properties there. Charlotte was really helpful and explained everything we needed to know. We really enjoyed looking round the 4 bed show house and the location is very nice.

Matt · 2 February 2024

★★★★★ 5/5

Trustpilot

Brilliant company to work alongside.

Brilliant company to work alongside.As a small business owner this was a great opportunity for me, all the staff members were great, friendly and welcoming. Especially Beckiie.Communication was very easy and fast responding. Hopefully I will get the chance to work alongside Harron Homes again in the near future.Thank you Laura @Smarty's Party's

Laura · 27 September 2022

★★★★★ 5/5

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Victoria Heights

I attended the show home opening on Friday evening at Victoria Heights, Fixby. The show home was stunning, Jacquie and the team were friendly and knowledgeable. I bought my current home from Harron and due to the style, design and location of the new site I am considering a move!

Stephen · 8 January 2023

★★★★★ 1/5

Trustpilot

If I could put minus 5* I would

Most of the the 5* reviews are prior to moving in...that's because afterwards there's nothing good to say. After living in our house for 3+ years and the snags not done, a house rhat still wasn't water tight, I could take no more...we sold! The stress that this house brought to us almost broke us mentally. Absolutely hated every moment because of the stress harron caused. Please do not fall for the excellent sales pitch because that's the only excellent bit. These people do not know how to build houses!!! Response to their reply: what a load of rubbish, I don't own the house anymore because it just got too stressful.. so they are not sorting any issues for me. More rubbish from harron!!!

Kirsty · 15 April 2024

★★★★★ 4/5

Trustpilot

Customer Service response much improved

Plot 123 far grange meadows After almost 17 months of hassle from this company we can honestly say we have never experienced customer service as bad with any other company.they are not at all concerned with issues and snags from the moment you part with your money .if you are considering buying a new home DO NOT BUY FROM HARRON you will definitely regret it ,we have! UPDATE since this review in interest of fairness we have seen a marked improvement in the response from the customer service team Nicola and Sophie have responded to our issues in a timely manner and although issues at this time have not been fully resolved I can safely say I feel confident that they will be soon ,Credit where Credits due they both have gone a long way to restoring our confidence in Harron Homes and I thank them for their ongoing efforts

Alan · 11 April 2024

★★★★★ 5/5

Trustpilot

Brierley Heath (Sutton-in-Ashfield)

Brierley Heath-The sales lady is called Ann, she is a saint.I had a quick read on the other reviews and I can honestly say I've had nothing of the sort.Ann has made everything as seemless as she possibly can making it her mission to get us in our new dream home. She's an absolute pleasure to be around and will brighten your day just talking to her as she is such a unique lady. The site manager is Todd, he has a wonderfully strong Barnsley accent and is very helpful, especially when Ann shouts at him enough to get out of 1st gear 😂We've been in our house a week so far, and it's got views to die for, it has a very high standard to the finish, is close to all the local amenities and rural enough to make you feel in the country still. I've met some lovely people already and look forward to spending many many more years here.

ChazFest · 6 April 2024

★★★★★ 1/5

Trustpilot

Buy at your own expense

I wonder if HH removes most, if not all, after sale reviews because I refuse to believe that score is legit! Ofcourse the service before you purchase is amazing! The problem here is the after sale service. I genuinely believe customer services are trained to fob as many people off as possible. I also think their techniques of ignoring people/ not following up etc are used to make people give up and stop chasing! Their customer service is horrible!! Out of All the emails I sent, the only ones they responded to were the ones I cc’d their director! For those of you who want to know the type of snags you may get from purchasing your home, well my list is endless but to name few: leaks in three rooms, no expansion joints on our brick walls, unfinished brick wall at the back of the house, garden is a tip!, staircase that has been fitted by a 5 year old! Actually that’s an insult to 5 year olds and don’t get me started on the finishing touches!! Keep going though HH, instead of giving up, I will hit you with a court order in few months!! 👏🏼Update: deliberately left my full name and email address so they can validate my review/ confirm it’s genuine! Update 4 April- customer services is getting worse by the day. Most people working for Harron homes are leaving, no responses to email, and no action has been taken on the back of this review..

Maha · 4 April 2024

★★★★★ 1/5

Trustpilot

Lack of Customer Care

Since purchasing our home in Highfield Manor in July 2023 we have had nothing but issues. From a forklift truck driving into our car (parked on the driveway) to missing bolts on manholes in the back garden. We had a contact on site who was brilliant and helped sort out a few of the initial problems (including the ones detailed above). However it seems this gent has now left the company and we are at the mercy of the Customer Care Team. My initial email to them detailing a list of issues was back in December 2023. To date I have not had one single response from the team. That’s 110 days so far with zero response. I am honestly appalled by the lack of customer service post completion. My advice would be to ensure any snags/issues are brought to the attention of the on-site teams within the first few weeks. And God help anyone who experiences any problems after this time.

Charlene · 2 April 2024

★★★★★ 5/5

Trustpilot

Hannah was thoughtful

Hannah was thoughtful, helpful and understanding of our position. She guided us through everything without any pressure. It was a pleasure to work with her. Thanks Hannah.

Friend · 2 July 2024

★★★★★ 4/5

Trustpilot

Well looked after by Sales Executives

We booked an appointment quite a while ago, at Shipley Lakeside on 6 June 2022. The Sales Executives Amanda and Charlotte were very helpful and spent time with us to show us what was available and how we could tailor a house to our requirements e.g. available upgrades etc. We were treated very well.

Mark · 13 June 2022

★★★★★ 5/5

Trustpilot

Fabulous service from Julie at Harron…

Fabulous service from Julie at Harron Homes Wickersley we have just reserved our plot on the paddocks and Julie has been so thorough, we are so excited to move into our new home and thank you for everything! We found Julie to be Professional, friendly and patient with helping us find our perfect family home.

Louise · 24 April 2022

★★★★★ 5/5

Trustpilot

Amazing experience and will recommend

Jacquie made my experience of buying my first home very smooth. I felt very nervous. She helped me through the paperwork, including getting in touch with a mortgage broker. Gave me choice of colours and products available. Everything was up and completed within 2 week.

Aska · 6 May 2023

★★★★★ 5/5

Trustpilot

They went above and beyond!

Jacquie was absolutely fantastic. Here customer service went above and beyond. She was personable, and made the experience extremely pleasant and comfortable. Highly informative and clear with her instructions. Could not recommend much higher!

Alexander · 7 February 2024

★★★★★ 1/5

Trustpilot

It’s all seems really good when you are…

It’s all seems really good when you are buying a house but wait untill you have problems after wards the customer service will NOT and I mean will NOT be bothered to sort it out I have posted few review about my stone missing, and my drainage not being sorted out it’s been a year now how horrible and disappointing and disgusting and the leak that is just not been touched is this that they have still not done anything about it alway false problems as usual. My stuff around the house has not been still sorted out what is Harron Holme playing at. People are posting 5 star reviews but this is NOT true my awful horrible experience will not make me silent untill my issues are sorted otherwise I will keep taking action upon action even how far it goes. I have paid a lot of money and the customer team dose not care Harron Holme dose not care. I called the office 3 weeks ago and they said they will email me about someone coming to sort the leak out it’s been 4 weeks no email no phone call absolutely NOTHING.

Ghazala · 15 March 2024

★★★★★ 5/5

Trustpilot

Great Professional Service

My very first experience with Harron Homes and what can I say? the team at Nottinghamshire were absolutely fantastic. Very efficient & very professional . I was very nervous moving area as I did not know what to expect. Alister was friendly and polite. Answered all questions and gave me all the information I needed along with his team Paul (A.M)& Paul (S.M).

Ms · 3 August 2020

★★★★★ 4/5

Trustpilot

Just reserved a plot at the Bilsthorpe…

Just reserved a plot at the Bilsthorpe Chase development and the sales assistant Hannah has been great to work with, and is very responsive to any questions/emails we have had. Praying this service level continues once we have moved in

Danielle · 1 September 2023

★★★★★ 5/5

Trustpilot

We booked our first home with Harron…In Mansfield

We booked our first home with Harron homes in Mansfield. Sales executive Alistair was very welcoming and was helpful to sort our doubts and gave a clear picture of how it’s going to be like. He guided us through out our buying process and we believe Harron homes will keep up their words towards the property. Eagerly awaiting for our dream home.

Annie · 26 October 2020

★★★★★ 5/5

Trustpilot

Super!

Recently moved in to Highfield Manor. I have to say the process from reserving with Jane to the after care with site manager Matt and his team have been amazing, any minor issues have been resolved immediately. The team have gone above and beyond especially with Phil who has been excellent sorting the snags. Really happy customer - thank you

Charlotte · 8 April 2021