Harron Homes Doncaster reviews

★★★★★ 4/5

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We moved into our new home on The Edenbrookvale at Pontefract love it!

We moved into our new home on the Edenbrookvale site 10 weeks ago, We love the house however from the start we were aware of some of the poor on line reviews.Although we had a bad start with sales we eventually saw and dealt with Suzanne Middleton.She assisted us by getting many of the snags done either before or just after the move.Suzanne has a warm and friendly personality and she was just what we required to help us move into the new build.We have recently had most of our problems sorted by Mark, deputy site manager who is also approachable, helpful and a problem solver.We have a few hiccups but we are happy so far. Thanks to both Suzanne , Mark and to the tradesmen who rectify the problems.Thanks Steve and Angie.

Steve · 16 October 2019

★★★★★ 5/5

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Oaklands Heath Huddersfield

We were concerned with some of the negative reviews on Harron Homes that we came across before we purchased our new home. Our experience has been totally different. The on site team, particularly Jacquie and Debbie are excellent and nothing was too much trouble. The Sales process was straight forward and we moved in on time. We love the design and build quality of the house.As with all new builds there were some snagging issues, but again all dealt with efficiently by the Site Management team. We have only needed to contact Customer Services a few times, but they proved to be helpful and keen to resolve our issue.If we still have any complaints it would be the ongoing site development causing roads that can be like a mud bath at times! Looking forward to the site being completed.

Mr · 30 September 2019

★★★★★ 5/5

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Our purchase so far..

I absolutely can’t fault the service we’ve received (so far) from Joanne O’Neill @ Rosendale Gardens, Wickersley South Yorks. From initial reservation we’ve been kept fully in the loop and very well informed throughout the process. The only downside to our process so far has been Harron’s choice of Solicitor, Freeths, which I strongly believe should be reviewed by Harron internally - Harron pride themselves on a great service and Freeths haven’t replicated this at all - That being said, everything Harron could have done to rectify this they have done. I can’t speak highly enough of Joanne and she’s a complete asset to Harron and deserves recognition for her passion, service and care for her role and seems to share the same values and ethics that Harron pride themselves on. Alistair has been great since joining the Wickersley sales team and Rachel Sheard has been very supportive and a big help throughout any issues with Freeths.Definitely recommend Harron Homes so far and will review again once we have our keys! :)

S · 24 September 2019

★★★★★ 5/5

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Our new Harron Home Oaklands Heath

We moved into Oaklands Heath, Huddersfield in July and yes we had some minor snags, but all were dealt with quickly and effectively by Jacqui, Debbie, Michael and Richard with no fuss and we are delighted with our new home from the design to the finish. I love how the areas from room to room flow and with a growing family the space is also important.The Sales girls have become friends and I want to thank them for the time they have taken with us. A special thank you to Leon who has been very helpful throughout. The trades people on site are also great, nothing is too much trouble and they always seem to have a smile for us, they have made us feel as though we are their priority.Great job all round we're looking forward many happy years here and we'd certainly recommend them to anyone considering buying a Harron Home.

Sharon · 21 September 2019

★★★★★ 5/5

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Lizzie from Harron Homes in Regents…

Lizzie from Harron Homes in Regents Green is amazing. I am a single person with minimal experience with house buying. Lizzie has been very patient and taken the time to get to know me and my life style. She has fit my dream forever home to compliment my life. She has gone step by step through all my options and clearly manages my expectations. She has made what is a very stressful process into something very enjoyable. I would not hesitate to reccomend Lizze and Harron Homes. Thank you Lizzie

Hannah · 16 September 2019

★★★★★ 1/5

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Left Hung out to Dry by Harron Homes.

On the 18th August while on our annual family holiday the cold water feed came away from the stop tap, leaving cold water running at mains pressure in our house for over 12hrs. The 4th time on the Laughton Gate Estate so far that this issue has happenedThe 19th August the Harron Homes site tried there best to clean up, but the house had been stood in water for 36 hrs at this point.On our return on the 21st August the Harron Homes customer care told us not to worry, they would look after us. Photograph all our belongings and let them know costs then we can dispose of them in the site skip.The day after Harron Homes said I needed to claim against there sub contractor plumber and they need our damaged items, now in their skip and off site.The day after Customer Care told us to claim on our own house insurance for contents.This opened a huge can of worms, no items for loss adjustor to view and also Home Insurance wanted a moisture report on the property.I told customer care about this report was required and this would come under buildings insurance, so this is Harron Homes responsibility as only 16 months in our home. I was now advised to claim on my house insurance for buildings & contentsOur insurer demanded a moisture report, Harron Home believe this was excessive. The moisture report says we have 100% moisture / saturation in the concrete pad and recommends a fully ground floor strip out and reinstatement. Harron Homes wanted to reinstate the property with his level of moisture!!On the 12th September the MD visited our home to offer an olive branch and pay for our contents and insurance excess, but the contents claim is almost settled now with our house insurance. A case of too little too late.I asked about any compensation / good will gesture for the miss information, having to use our house insurance, upset, disruption, inconvenience, stress, upset, etc. this is under review and has been for the last 12 weeks.Harron Homes will gladly support you at the purchase of a new house and roll our the red carpet, make you feel super special and valued, and yes snagging they are pretty good.... but when things do go wrong as they did in our case, they will do the absolute minimum they can and tell you to use your own house insurance.The value in a company is its product and how it treats it customers.

Matt · 13 November 2024

★★★★★ 1/5

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12 months of delays and outstanding snagging after 2.5 years

We were due to be in our home in December 2015. 4 weeks out we were told that the house would be ready on time. In December Harron we stopped by the council from building for 4 weeks due to breaking rules they must follow to which Harron blamed the council for the delay and said we would be in by January. Then it was February due to a legal issue with Taylor Wimpy, then March. At this point I went to see the house, (keeping in mind that it was 4 weeks out from being ready in November) to find it was only just above the foundations.This review could go on forever, so to cut it as short as I can, every month we were promised to be in the following month. Come the summer, my wife was heavily pregnant and we asked Harron on numerous occasions to just give us a realistic date to move in so we can plan our life with our new child. These were ignored and the promise of the following month continued every month.It eventually came to November 2016 and Harron confirmed the house would be ready in December. At this point we had 3 months left on our rental that we only needed to get because of Harron delays but Harron threatened legal action if we did not complete in December.Moving into the snagging, I had a list of 80 defects on the first walk round with more appearing when we moved in. The struggle to get things sorted is unbelievably difficult and 3 years on, we are still waiting. If we go to the LABC, it will cost us more money.Harron do not care about its customers. False promises and a customer service team that do care but hit a brick wall in being able to sort anything for you.

K · 10 September 2019

★★★★★ 5/5

Trustpilot

Outstanding service throughout

Well having moved over 6 times in the last 5 years it was time to settle down and buy a property of our own. So to begin, being a Young couple on a reasonable income for our age we began our journey looking at new build properties. All I can say is manny different places didn’t give us the time of day. To the point of being rude. This was not the case with Harron, from the moment we walked in, to this day we have been treated with nothing but politeness and respect. Tracey and her team have been nothing but a delight from the start. We had a few delays in the process through no fault of Harron or ourself but more out side valuation and solicitors. Tracey made the effort to keep us up to date every step of the way reducing the stress tenfold. In the weeks running up to completion Tracey made it her priority to get everything ready. With our home being the former show home everything is finished to a high standard. Although after 5 years a few bumps and bruises are to be expected. The service from Harron has been excellent rectifying what they can with the rest on the list and booked in. Our home may be only a newly occupied but the pre sale and after care service so far has been amazing thank you Harron for our forever home.

Richard · 2 September 2019

★★★★★ 4/5

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Dewsbury Site (Amberwood Chase) - Good overall experience

We bought our Harron Home just over 3 months ago. We had a few ups and downs during the sale process but got there in the end and are now very happy in our new home. The overall quality of the house so far as we can tell is very good, the biggest issue on quality was the painting which was a bit slap dash (but I have heard they have changed contractors for this now). We had around 20 snags (including sorting out the painting) and the last one was taken care of last week, nothing major on the list in any event but 3 months to turn everything round seems reasonable - and the site manager Matt is very helpful and easy to deal with. I would be happy to recommend a home on this particular Harron estate.

Alexandra · 19 August 2019

★★★★★ 1/5

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Buying a Harron Home has been the worst…

Buying a Harron Home has been the worst mistake of our lives. They are an arrogant company that are profit driven and totally ignorant to the customers. We have sent hundreds of emails and made calls almost daily to try and resolve our issues and after just over 3 years, still not complete.We have taken over 23 days of Leave to meet CSO's, out of which they turned up just 14 times. Customer services simply do not care. This has been the single biggest mistake we have ever made. The houses are built by cheap, low skilled workers resulting in very bad workmanship and severe issues further down the line. Do yourself a massive favour DO NOT BUY A HARRON HOME, if you have put down a deposit WALK AWAY. You will regret buying one. One star is one too many.

Christine · 15 August 2019

★★★★★ 5/5

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Amberwood Chase, Dewsbury

We moved into our new house three weeks ago and have been happy with the service we have received from the Harron Homes staff at the Dewsbury site. The customer service we received at the beginning of the process was excellent, with quick responses to any of our concerns. We had our house demo and due to our circumstances had to move in quickly so the snagging list had to be done on our second day in, but the site agent was very obliging and he got started on the jobs within a day! There was nothing major, and out of the list of twelve concerns only four items need resolving and these are programmed in for next week. Overall, we are very happy with our brilliant new home and the service provided from Harron Homes (Dewsbury site), with special thanks to Jo & Matt. Therefore I have no doubts in recommending buying a new home from Harron Homes at the Dewsbury site.

Mark · 7 August 2019

★★★★★ 1/5

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Misleading/false marketing

Misleading/false marketing. We visited the site office today expecting to reserve our dream home but when we got there there was no mention of the gifted deposit displayed on their adverts on their own site and right move. The sales manager tried saying it was for a different property but it was literally a banner across the property we looking at and had the plot number in the text. I pointed this out and then she said it was due to part exchange despite the advert saying both options were there. The fact they pivoted so quickly to a different reason shows me the first one was nonsense and as she went on, the 2nd excuse made little sense anyway. The details of the part exchange were different to how it was framed in the initial meeting and I felt as though they expected me to be thankful they offered a fraction of the deposit despite them stating that almost 3x that was on their adverts. Due to them completely ignoring their own deal, we had to walk away after a stressful week lining up the mortgage and sorting out the other elements. The absolute lack of understanding from the manager that having the promotion on their site and the impact on a family by completely ignoring blows my mind.

Gary · 9 November 2024

★★★★★ 1/5

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HORROR HOMES

HORROR HOMES We purchased our house on Feb 2020.We are still waiting for our snags to be completed, this is after our upstairs flooded, the bath water came through the kitchen ceiling, half of our living room Ceiling had to be removed due to bad plumbing, and customer service is the worst we've ever encountered.They either make appointments then don't turn up, or turn up when not expected.The customer service is even worse on site.I had my disabled mother visit, and my father parked on our drive, so I parked in one of the 5 empty show room spaces, the other 2 were occupied by the terrible sales staff.I went to collect my car, still 5 spaces clear,and there was a note on my car.I went to the sales office and asked why they felt the need to put a letter on my car, it was only for a few hours which I explained was because my mother was visiting and she is disabled.I was told to contact customer service ( very rarely get a reply) I was then told by the younger women, I should have bought a bigger house with more parking. We have a four bedroom detached house!!!I was absolutely gob smacked.If I was the owner of Harron homes, I'd be asking why the homes are not selling. This may be a little clue.I am beyind words.I would never recommend buying a Harron home or dealing with the sales team and customer service is dire.

Mr · 7 November 2024

★★★★★ 5/5

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Jo at The Grange in Shireoaks is Amazing!

Jo at The Grange is Amazing!Jo has guided us through the process every step of the way. We are Harron returning customers who feel very satisfied that our needs have been taken care of.We’re confident in the process and in the quality of the build we’ll receive.Thanks for your hard work Jo. We really appreciate it. You’ve made the process both easy and fun. Can’t wait to move in!!!Rich.

RICHARD · 13 March 2022

★★★★★ 5/5

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Amazing Service at Brierley Heath

Julia at Brierley Heath has been absolutely fantastic. She has helped us reserve our new home and choose our options throughout. Simply put, she could not do enough for us. The whole process has been easy from the start thanks to Julia. We cannot wait to see the finished product of our new home!

Liam · 31 August 2023

★★★★★ 5/5

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Great experience at Forge Green

Great experience at Forge Green, lovely properties, Dawn couldn't do enough to help. Gave us lots of information, showed us around and told us all about the properties.

Joanne · 3 May 2026

★★★★★ 5/5

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Good overall expierence

We were impressed by the quality of the build at Harron Homes Retford and found the same at Brierley Heath but with the addition of added views and the surrounding park. Ann the sales representative helped in many respects. Being strangers to the area and not able to visit regularly kept us up to date with the build and regular photographs and telephone updates. Provided useful information on where and what was available around Sutton and Mansfield. The site staff have all been polite and carried out the odd repair needed efficiently. All have been helpful. Mr Hatfield

Mr · 29 October 2024

★★★★★ 5/5

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Excellent customer care Bilsthorpe Chase

On an unscheduled visit we were warmly greeted by Hannah who directed us to the show homes which well presented. Hannah was friendly and able to answer any questions.We arranged a further visit which concluded in purchasing our new home.

Karen · 18 June 2024

★★★★★ 5/5

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We have just moved into our harron home…

We have just moved into our harron home at cressacre green harlington and just want to mention how amazing our home is everything about it is perfect, Jane and bronte have been amazing the customer care is fantastic on this site it really is. The workmen and managers of this site are also fantastic and are very hard working and gone above and beyond for us and for that we are thankful. The new contracts manager of this site is a lovely man and couldn't do enough to make sure he sorted us being on our home for the date we wanted to be in honestly great team and wonderful houses built. Would highly recommend harron homes.

Savannah · 26 October 2024

★★★★★ 1/5

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AVOID HARRON HOMES!!!!!!!

AVOID HARRON HOMES!!!!!!!This company are a joke they pride themselves on building luxury homes ha ha far from it. It's like cowboy builders. The houses are in a shocking state, poor painting plastering brickwork. Leaks from pipes in bathrooms not connected. They bodge so many houses.how they pass CML gods knows its wrong.Ours was a joke.They don't care and their customer service is simply not bothered. Yes the show homes look nice but it's not what you get.Please don't buy trust me go elsewhere save yourselfs the harron hassle.Every review is bad on here that says it all.

Lee · 16 January 2019

★★★★★ 5/5

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Thorpe Meadows-Holmewood Chesterfield

Have visited Thorpe Meadows, Holmewood Chesterfield. The show homes Windsor and Settle are really awesome. Met sales executive Mat Elliott, he helped me understand all the details with respect to buying first home and also gave his expert advice. Mat made us so comfortable that we would definitely recommend him and ask my friends to also contact him for his expert advice. Thanks Mat and Harron Homes.

Sachin · 8 May 2022

★★★★★ 5/5

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Helpful staff

About two weeks ago I called in to ask if you could go in show home to look round as you were a builder and like the design of the Warkworth, the sales ex could have said no as I was abit cheeky as I told her I wasn't interested in buying.She said it wasn't a problem at all.Fiona was friendly and helpful.Thank you again for letting me in.

Neil · 11 December 2021

★★★★★ 5/5

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Shipley Lakeside is a unique location with a welcoming team

Shipley Lakeside is a unique location. Both Charlotte and Amanda were welcoming, professional and knowledgeable about the development and the surrounding area. We hadn't made an appointment when we visited today and they found time to answer our questions and to help us settle on a house type. We've visited other developments in the local area and their teams weren't a patch on Charlotte and Amanda.

Laura · 2 May 2022

★★★★★ 4/5

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Would definitely recommend

We recently bought a house at Riverdale Park in Doncaster. We honestly can't fault the process. So far any hiccups that we have had have been dealt with in an efficient manner and everyone has been really helpful from Penny the sales executive to Scott the building manager. We honestly cant fault anything so far. The area itself has everything you need opposite the development site. It makes it convenient if you need anything. Its close to a park / a school etc.

Kuda · 2 October 2024