Harron Homes Doncaster reviews

★★★★★ 5/5

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Purchase our of Harron Home

Purchased our beautiful Windsor home in October 2021. The team from sales right through to the guys building the houses everyone has been great and very helpful. 100% happy. Snags yes of course we had some but they have been dealt with and we are very satisfied with the quality of the build and the entire experience of buying our Harron Home.Thank you Best decision we ever made

Ian · 15 December 2022

★★★★★ 5/5

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Very very happy buyers here

Very very happy buyers here! We just moved into our second home with Harron; after moving into the first one 18 months ago, we wanted a much bigger one and secured it much to our satisfaction since the latest purchase ran into some dificulties which went up to the Sales Director, Nathalie, who got on the phone a Sunday evening to reassure us the company will do everything the can to help us secure our dream house and they did just that. The house is sublime and we trust Harron will address, in due course, our concerns and snaggings as the house was delivered only 3 weeks ago. It won't be easy under lockdown but they have shown we can trust in their commitment to furfil their contractual responsibilities and beyond.A house buy can be a daunting experience but the 2 we had with Harron were exceptional thanks to the ladies at the Sales office in Sandlands Park, Nottingham, especially Aisa Hanncok, Rachel Davies including Nikki (previously). These ladies are "stars" in the service they provide and are so supportive in doing it. Site manager Adam Booth and his assistant John are always available to listen and assist where and whenever called upon.I've already recommended Harron Homes houses and services and will continue to do so.Mighty thanks ladies, all the way to the top :)From a very satisfied family owner of a Warkworth.Rubin, Esther and the kids

Brohka · 21 March 2021

★★★★★ 5/5

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Smooth and easy experience

Excellent experience so far in our journey buying our first homes at the Thorpe Meadows development. Jeanett has been very helpful throughout the process, from reservation, to selecting our options and helping with the paperwork. Good communication throughout, including the opportunity to meet with the site manager and view the plot before completion. All questions have been answered in a timely fashion, and overall the experience has been smooth. Thanks!

Luke · 18 September 2022

★★★★★ 5/5

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We reserved our house with Sharon on…

We reserved our house with Sharon on 1st March 2020 just before the first lockdown. Sharon could not do enough for us and was very supportive and reassuring every step of the way, throughout the whole process. Nothing was to much trouble or a silly question. Paul, the site manager was very knowledgable when we did our home demo and answered all of our questions. He was on hand to show and tell us anything we needed to know. We completed in July 2020 in the middle of the pandemic and it couldn’t have gone any smoother!! It went like a dream. We picked the keys up after lunch and were greeted with a lovely hamper and card from site. This was a lovely touch!! Sharon is a credit to the company and deserves to be recognised for her customer care, knowledge and commitment to her job. I would 100% recommend Harron to any potential buyer!!Since completing, Scott has taken over the site. The whole team on site are very courteous towards residents and are always very friendly.

Charlotte · 1 March 2021

★★★★★ 5/5

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So impressed by the staff at Brierley…

So impressed by the staff at Brierley Heath particularly Julie and Karen. They have been so supportive and absolutely down to earth, any little stress we have had as first time buyers, potentially owning our own harron home in august, they have managed to handle this and make us feel more relaxed. Not only that, we have searched far and wide for a house we want, and these homes are stunning! They have everything we want & more! Thanks guys!

Pamela · 1 March 2021

★★★★★ 5/5

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Our Dream home.

Moved in to our dream home on Friday (plot 185). It is absolutely beautiful. We couldn’t be happier. Aisa and Rachael were brilliant through the whole process, they went above and beyond to answer all our questions and queries! And site manager John has been really helpful and friendly, anytime we have contacting him he has always been really prompt with his replies. Up to yet we have had a fabulous experience with Harron Homes (Sandlands Park, Hucknall). We are bound to have a few snags, but I have every faith that John and the team will resolve these for us.

Coral · 28 February 2021

★★★★★ 5/5

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Thanks to Sharon and Paul

Thanks to Sharon and Paul, we had everything sorted for our new home in Grassmoor in five weeks.We started our application in mid November 2020 and moved into the new home on Dec 18th and celebrated xmas in style in our new home. These two dedicated Harron Homes employees really helped us and made the whole process much easier and smooth, they were really helpful to us and their great service is really appreciated.Thanks to Harron Homes, we now have a place we call ours and its beautiful!

Tonderai · 22 February 2021

★★★★★ 5/5

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Forest Reach -

Since the ordering our new home back in October, Alastair has been an excellent adviser and a pleasure to work with. This was then added to, with Sylvia joining the team.From offering a very good move in package, along with being there for all enquires, we couldn’t ask for more.Whilst we cannot plan for bad weather/ effects of CoVid, hoping the next few months go as smooth, for a move in date as originally planned.Thank you to you both :)

Gary · 21 February 2021

★★★★★ 5/5

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Superb Customer Care

I have just moved into my beautiful home on the Kings Croft development! It was not an easy move due to complications with my own sale. However Victoria and Wendy kept me sane and did everything they could to help; chasing my chain, giving advice and providing any information I needed. Thank you both so much! You are stars! I would also like to give a shout out to Zak the site manager who pulled this beautiful house together! I absolutely love it! It's perfect! The workmanship and attention to detail is superb. Thank you. Lastly I'd just like to say how friendly and welcoming everyone is on the site, I also received lovely welcome treats and the new site manager has already checked in with me to ensure all is ok! Harron Homes have exceeded my expectations. Professional, friendly and definitely builders who go the extra mile in all aspects. Superb customer care.

Lisa · 17 February 2021

★★★★★ 5/5

Trustpilot

Thank you

My fiance and I attended our appointment today at shipley lakeside. We was greeted by the fabulous Charlotte & the whole experience was just wonderful from start to finish. Charlotte was amazing, very helpful and gave us all of the information we could possibly need to turn our dreams into reality. The show homes that we got to look around made us fall in love with this place even more.Thankyou Charlotte.Ashley & Tonya

Ashley · 30 April 2022

★★★★★ 5/5

Trustpilot

Great service. Happy customers

We recently purchased from Harron Homes, utilising the brilliant part exchange scheme they offer. This meant we were able to stay in our old home whilst waiting for our new home to be built. With everything that happened last year this was perfect. Throughout the whole process the sales team at York Vale Gardens were excellent in keeping us up to date and offered us regular visits to the site to see the process of our house being built. We were able to add a range of upgrades to our house on top of the already nice options they offer as standard. Once we moved in the site manager was excellent in fixing the few snags we had. He also made regular trips to check everything is fine.

Mr · 10 February 2021

★★★★★ 1/5

Trustpilot

No customer service, concerning issues and zero transparency

In the days before completion we were offered a very quick demo of our house with the site manager. The house was still incomplete and dirty. We were told the house would be deep cleaned within the week and snags attended to with follow up visits booked in. When we moved in, any customer service essentially fell off a cliff edge. The quality of the finish of our house is extremely poor and it was never cleaned. It is so clear the completion of our house was rushed to meet an organisational deadline. This was made worse by the immense pressure put on us by Harron Homes to complete before Christmas. Our back garden is littered with debris and a scaffolding plank. There is paint on the floor, doors, sockets and windows throughout our home. There was still dust from where holes had been drilled! Our growing snag list includes shoddy paint and plaster work throughout, missing and cracked tiles, skirting boards coming away, fault plug sockets, doors that don't shut, to name a few things. Incredibly poor craftsmanship. Regarding the cleaning and snagging, we have since learnt that Harron Homes were aware, long before we were told this, that these would not take place due to restrictions regarding COVID-19. We are well aware of the risks associated with tradesman entering people's homes at this time and appreciate why this is not possible. However, what is not acceptable, is being lied to about this to put pressure on us to complete our move and make sure we didn't back out. Following our move, we have also uncovered necessary works to ensure proper drainage and subsequently the internet connection had not been approved or even started! This has led to unknown delays of now months on from moving in. Very limited communication only following a lot of effort on our part. There has been zero transparency about this and very worrying about how these homes were signed off in the first place. There is no other way to describe this other than having been purposefully misled and lied to which makes us wonder what Harron Homes are hiding. We have tried to raise a complaint at every opportunity which has not been addressed. What is deeply concerning on all accounts, is the level of deceit and lack of openness and transparency. The impact of this is that we have lost all faith in Harron Homes and their ability to resolve these issues at a local level. The responses we have received to these concerns so far have been woefully inadequate, and the bits of paper we keep getting through the door with 'updates' (further delays), addressed to the homeowner, is not an acceptable customer service strategy. Nor is sending unhappy customers you have not taken the time to speak with, a customer satisfaction survey! I imagine your customer care team may want to get in touch - We have already raised one informal complaint, a formal complaint and rang and asked someone to contact me and I have not yet heard from anyone.UPADATE - I have provided Harron Homes the information they need to demonstrate I am a genuine customer. Please see that any reputable organization would not begin their response with trying to put doubt in readers minds as to the genuineness of a complaint, they really do start as they mean to go on.

Sophie · 3 February 2021

★★★★★ 1/5

Trustpilot

Beautiful Homes with a catch

Review Altered - Initially, we had a great experience, the sales team were very helpful and did whatever they could to help us get in. The house itself (when it gets finished) will be lovely but after completion the story changes completely.After Moving in to what we thought was going to be (an ought to be) a perfect new build is finished to a standard that you would expect a child to do. Paint is everywhere; the floor, on the doors, the kitchen cupboards the tiles and the sockets the sockets. The plaster work is sloppy at best with gouges in the walls and cracks across the ceiling. on top of this there are doors with missing latches, doors that don't fit, doors which have bowed or bubbled and doors without handles. Tiles missing from the bathrooms (both in the shower and from the walls) and leaking sinks The house hadn't even been cleaned before we moved in! We were told on completion that the site manager would get in touch to sort out snags within a few days but they knew several days before that this wouldn't happen and that their management had already made the decision to not allow contractors into homes except for emergency works.On top of problems with the house itself, there are issues with the services. Prior to completion we were told that Openreach hadn't connected up the internet but this would be sorted within a few weeks (2 or 3) but now we're in we have discovered (through our own digging with Openreach) that the fault was with Harron Homes not laying cables for the internet and they can't give us a date as to when they will do this as they haven't even got planning permission for where they want to lay them! We were told there wasn't going to be a path put in and had to sign a letter to the NHBC giving our consent to approve the house on the provision that this would be done by the end of January... again, this has not been done and no date can be given as to when it will be.Before completion the communication was excellent but once they got our money it became non-existent. All our chasing gets met with "we don't have an answer but will keep you updated" but the updates never come. There seems to be a culture of get them in and fob them off, letters put through the door on the day they tarmac the road if you get a letter at all.Granted we are in a Global Pandemic and it is difficult if not impossible to get people into the house to rectify this but the fact of the matter is that we have been kept in the dark and lied to. Again this is an altered review as our experience before moving in was excellent but after completion we have been forgotten about. Left in a house with paint everywhere, broken doors, missing tiles, cracked plaster and no internet and no date as to when any of this, let alone all of it, will be resolved. The excitement and joy of our new house has been tarnished by sloppy workmanship and poor communication and we are not alone, all the buyers of first phase homes are in the same position.If you choose to buy one of these properties (as the show homes are lovely) I would be prepared for an uphill struggle to get the minimum of what you pay for or accept your new build will look like its been lived in for years.

Joshua · 26 January 2021

★★★★★ 5/5

Trustpilot

Thoresby Vale Edwinstowe

We have recently completed on the Thoresby Vale site in Edwinstowe. I can fully recommend buying your home from Harron at thoresby vale. As a first time buyer, we had alot of questions and needed alot of guidance / advice but Jo & Michelle have been amazing from start to finish and nothing was to much to ask from reserving to even now we have completed, they really take care and time in understanding your personal situation and even making sure your home is right for when you move in. We missed a couple of appointments but we were consistently contacted and recieved many photos of the progress which was great and made us feel involved still. Then in terms of site, Niall is brilliant in his work and also shows his passion for making sure the homes are right which was a big thing to us, and our snag list (very short / minor bits) he is more than accommodating to sort for us so this is a big relief when buying a new build home. Jo, Michelle and Niall are a true credit to Harron and have really made things amazing for us. Thanks guys!

Nathan · 11 January 2021

★★★★★ 3/5

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We purchased at The Thornberries…

We purchased at The Thornberries estate. We are very happy with our home. That is not so say that’s it’s perfect and Harron certainly have their faults. Some of the brickwork to the garden wall is of a pretty poor standard, and all the properties on the estate seem to have their quirks. However, I do not know of a person on the estate who regrets buying their home, in spite of the issues that everyone has faced. All in all, not perfect but maybe not as bad as some of the other reviews would suggest. All I would say, if buying fromHarron do not expect perfection.

Sam · 10 January 2021

★★★★★ 5/5

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Our experience with Harron Homes…

Our experience with Harron Homes started off shaky, with a few different changes in staff. However, then Ann Lawler came along and took over the Forester's View Development in Crich and we're so glad she did! We wouldn't have managed to get our house without Ann, as she managed to step in, understand what had happened prior to her starting and managed to get us our dream home sorted, along with a part exchange deal too! From reserving to completing, the whole process only took 10 weeks, including the part exchange. Ann is fab, great at communication, friendly and is always a text or a phone call away. We've had a few little concerns but are in the midst of getting these sorted and our next step is to get our list of snags sorted.Thanks Ann! x

Emma · 4 January 2021

★★★★★ 5/5

Trustpilot

Excellent Experience

I was looking for new estate around Doncaster when accidentally came across Riverdale Park.At very first moment felt like this is what I’ve been looking for.However Customer representative Esna Lee she was very helpful. Arranged all the work needed.we went back a week late to reservations our plot also very well looked after my daughter’s 10 and 5 overall was great experience.Thank you Esna.

Hallow · 23 March 2023

★★★★★ 5/5

Trustpilot

Good sales team

A big thank you to Sandra at The Hawthornes in Carlton. She has been so patient, understanding and happy to answer our 50 calls a day! Also to Rebecca who we originally dealt with...she was lovely and one of the best new home sales execs we have come across. Unfortunately, it hasn’t worked out for us on this occasion but we will be back in touch with Sandra in a year or two when the development is further on.

Jess · 8 March 2021

★★★★★ 5/5

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We are buying a house at Highfield…

We are buying a house at Highfield Manor and Jane has been massively helpful throughout the whole process, particularly with navigating us through the part exchange process, taking ownership of any issues or queries we had.We are only weeks away from our moving in date now and it’s been great catching up with Jane and Paul the site manager to watch it all come together

Peter · 10 February 2023

★★★★★ 4/5

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We purchased a home in York Vale…

We purchased a home in York Vale Gardens in September 2020. I cannot fault the sales service we received from both Caroline and Angie, who were friendly, professional and provided great customer service. The legal process however was very stressful. The home was build complete and we had a Part ex also of a newly built property, but made it clear we wanted to move quickly to ensure we were in our new home before the start of the school term. Harron Homes's Solicitors were very slow and unresponsive and made the whole experience most stressful and delayed. I ended up doing all of the chasing. However all issues aside, we eventually completed and are now in our beautiful home which we LOVE. We have had a few minor snagging issues, and those have been resolved speedily by Harron Homes.

Sonia · 2 December 2020

★★★★★ 5/5

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We have our dream home

We were well looked after during the moving process. The staff at the Shipley site couldn’t do more for us, especially Charlotte and Richard, who continue to help out if we have questions. We frequently pop in to the sales office for a chat and feel like we have our dream home thanks to the team

Jen · 20 October 2023

★★★★★ 5/5

Trustpilot

York Vale Gardens Part Ex

We have just completed on our new house, and have been so well supported by the York Vale Gardens team (particularly Angie & Caroline) throughout the whole process. The team went over and above to help our part exchange go as smoothly as possible, communicating regularly to keep us informed of progress, taking photos when we couldn't go on site due to COVID-19 and helping to resolve issues we had with solicitors.The part exchange process was very easy and allowed us to stay in our old house right up until completion (which was very lucky when COVID hit). Harron were also very flexible around completion date, as everything was very last minute!Our house is lovely - some (very!) minor snags, which have been worked on very promptly by the site team, so no complaints from us! Great service & great house.

Emma · 4 November 2020

★★★★★ 5/5

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I cannot thank Harron homes enough for…

I cannot thank Harron homes enough for the great service we received.Sylvia was excellent with us during our purchasing journey,Sylvia gave us 5 star treatment and its now 4 weeks since we moved into our beautiful home, she still calls us, comes & knocks to check if we are ok and settling well.What more can we ask for?Super service and will definately recommend.Keep up the good work Sylvia👌(Thorpe Meadows)

R · 31 August 2022

★★★★★ 5/5

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Our first home at Highfield Manor

Reserved our first home at Highfield Manor. My husband and I visited the site many times before actually reserving. Jane was so helpful, caring and welcoming. She answered all our questions and put us at ease without the pressure of having to reserve a plot. We are made to feel like no question is a silly question. Thank you Jane for being so wonderful and always putting us at ease. Can’t wait until our home is built! Harron Homes have made reserving our first home an experience we won’t forget.

Mr · 25 October 2020