Trusted Agent profile
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★★★★★
299 reviews across 3 platforms
2 Croft Court, Church Street, Armthorpe, Doncaster DN3 3FL
Part of Belvoir, see every office.
Belvoir's Doncaster office at 2 Croft Court is rated 4.5 out of 5 across 299 reviews on three platforms, including 240 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Belvoir won in 2026. Checked 9 October 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Belvoir Doncaster have been managing my properties for over 5 years now and I would like to say, thank you. It is good to find an agent who has consistently ...Read the review from landlords
Belvoir were dreadful from start to finish, we moved into the property to be greeted by severe damp and condensation issues, when we spoke to the agent CHRIS he ...Read the review from tenants
Over the last 15 years, our reputation has been built on an open and honest approach in everything that we do. We are an established Doncaster based Letting Agents and our fees are simple and transparent. We will help you to maximise the return on your investment property. Our team are passionate about what we do, and through our local knowledge and expertise, we can deliver you the best possible results. We believe that exceeding the expectations of both landlords and tenants will always be the key to our success. Check-out our Google reviews to find out what our customers have to say. Legal compliance for Landlords is complex and mistakes can be costly. Void periods and loss of rent can be costly. Using the wrong contractor can be a costly mistake. Stringent reference checking and using our well-established best practice, combined with the most up to date technology available, helps us to minimise your costs and maximise your revenue.
Trusted Agent 2026 results for Belvoir. Each award is assessed separately from the review sites.
Every review we hold for the Doncaster office, from every platform, shown as written. First names only.
5/5
GoogleI had an excellent experience as a prospective tenant with Belvoir. I was supported by Alicia and Chris who were both very professional, helpful and supportive throughout the process.
Hi Carl Thank you for your very positive feedback and leaving us a 5 star review. Kind regards, from all of the Belvoir Doncaster team
5/5
GoogleOur whole rental experience via Belvoir Doncaster has been nothing but supremely professional with the added bonus of a tailored, personal touch. From the first enquiry phonecall, to their slick responsiveness throughout our tenancy (even during lockdown) and their smooth “checkout” process when we moved out, we cannot rate the whole of the Belvoir Doncaster team highly enough. They have always gone above and beyond for us as a family and it is our absolute pleasure to give them a 5 star rating. If it were not for us moving out of the area, we would have happily stayed with them. Please do not hesitate to use their services, you will be looked after so well! The Richards FamilyPositiveResponsiveness, Quality, Professionalism, Value
Hi Ellie & Family Thank you for leaving us such a wonderful 5-star review. Your comments are very much appreciated by the whole of the Belvoir Doncaster team … thank you!
5/5
GoogleBelvoir in Doncaster managed my property for a number of years. It was reassuring to know that as I was over 50 miles away Chris, Alicia and the rest of the team were always responsive with any queries I had. I am happy to say that they were always professional with me, offering advice and helping me in choosing the right people to maintain and look after my property. Many, many thanks to all the staff at Belvoir in Doncaster, the service you provided to me has been much appreciated.PositiveResponsiveness, Quality, Professionalism, Value
Hi Daniel Many thanks for leaving us a 5 star review! your comments are very much appreciated by the whole team. Kind regards, Chris.
1/5
GoogleI have had many problems with this company but my main issue with them was they tried to take my deposit. We have rented many properties in the past and we have never had to lose money from our deposit. Belvoir Doncaster decided to go to the property and take fabricated pictures of 'damage'. These images were mainly made up of millimeter marks on the walls. We lived in the property for 3.5 years so there was slight wear and tear but the house was not in great condition when we moved in. Belvoir wanted to take £630 of our £650 deposit, which I refused to accept. They did try to 'negotiate' this and start to reduce their crazy prices; for example, £ 30 pounds for a new shower curtain and then £30 pounds for someone to fit a new shower curtain (We never used their shower curtain, we put it back on as we left the property). They also charged us £90 for someone to come and clean the property even after we had paid a company £35 for their moving home cleaning services. I refused to negotiate, as this, in my opinion, was a way to extract money from a leaving customer. I proceeded by challenging their claim through the DPS as I was confidant that I would receive all of my deposit back. Belvoir decided to ignore this request and my deposit was stuck in the DPS for 6 months. I went to a solicitor and eventually received my full deposit back as Belvoir found it difficult to find the time to respond to the DPS' 14 working days request. I then decided to complain to the Property Ombudsman about the failings of this Agent and I was awarded compensation for the way they dealt with my deposit and for their poor customer service. The Property Ombudsman gave Belvoir Doncaster 28 days to send me the compensation and this was sent to me on the 28th day. I would suggest that if people find themselves in a similar situation regarding their deposit then they use the services available to challenge Belvoir. Finally, on previous reviews Mr. Duffy has said that I have been aggressive over the phone and I have used poor language, this is a lie. I have held my strong moral principles even when dealing with an egocentric, incompetent and hostile company.
Please see the following comments made by the Property Ombudsman; ... "OVERALL, I AM SATISFIED THAT BELVOIR ACTED IN THE WAY THAT I WOULD EXPECT AND IN LINE WITH THEIR REQUIREMENTS UNDER THE CODE, and I cannot hold them responsible for delays that are outside of their control. I, THEREFORE, DO NOT SUPPORT THIS COMPLAINT. " ... Mr Parker was awarded a nominal compensation amount, the reason given by the Property Ombudsman was … we had "not acted in accordance with the complaints handling requirements of the Code, as they did not send their formal written outcome within the prescribed timescale." This was due to the Covid19 Pandemic. We disagree with the comments Mr Parker has made. We are very proud of our record over the last 12 years with over 2,000 tenants. Mr Parker & his partner rented a new build property for over 3 ½ years and left damage to a patio door, a fridge freezer, blinds, and curtain poles. There were decoration issues as the wrong colour paint had been used to paint over marks and damaged areas. There were cleaning issues and bins full of rubbish. The Landlord was paid the full value of these dilapidation's.
5/5
GoogleI had an amazing experience with Chris, the partner at Belvoir Doncaster, of both services and care. I would always recommend for his services without any hesitation.
Hi Waseem, Thank you for leaving us a 5 star review. Your recommendation is very much appreciated. Kind regards, from all of the Belvoir Doncaster team.
4/5
GoogleVery polite professional service from Chris & his team to find us new tenants for our rental property!
Hi Derek & Lorraine Thank you for leaving us a google review. Customer service is very important to us and your kind words are very much appreciated. … More
5/5
GoogleVery very happy for service from Belvoir Doncaster.In 2 weeks we are fully in to new property.All ways very quick respond from Belvoir for any my interested question.All checks and paperwork was done in high level.Friendly and smiley team will wait in office.🙂 High recomendate. Thank you Belvoir Doncaster😊
Hi Edijs Thank you for your recommendation and you kind words. It has been a pleasure to meet you and your family. Kind regards, from all of the Belvoir Doncaster team.
5/5
GoogleChris and the team have been fab from start to finish keeping us informed at all times in the rental process, we are now happily settled (just a few more boxes!) into our new home and couldn't be happier that Belvoir Doncaster will continue to manage our home should we run into any issues or have any queries.
Hi Michelle & Tim Thank you for leaving us a 5 star review! your comments are very much appreciated. All of the Belvoir team hope that your move gives you everything you have been looking for in a new home.
5/5
GoogleBelvoir are incredible! The team were extremly helpful giving lots of information and contact details to guide me through this process. I was feeling completely lost in regards to my mother and father on laws estate, but with their step by step guide we have a plan in action. They warm, friendly and compassionate. Great work Belvoir!
Hi Beth Thank you for taking the time to leave us a 5 star review. I am very pleased we were able to help & I hope the plan works well for you & your family! Kind regards, from all of the Belvoir Doncaster team.
5/5
GoogleI have had a great experience with Belvoir Doncaster (particularly Chris) and would highly recommend their services as a letting agency. They are welcoming, professional and accessible for queries/issues.
Hi MK Thank you for your recommendation and your 5 star review. Kind regards, from all of the Belvoir Doncaster team.
5/5
GoogleNice smooth transition from viewing to moving in . Great communication from Chris from start to finish always kept informed . Totally hassle free process., Katie even rang to see how we were settling in and if everything was ok which was nice. All in all perfect!
Hi Justin & Teresa Many thanks for leaving us a 5 star review! your comments are very much appreciated. Kind regards, from all of the Belvoir Doncaster team.
5/5
GoogleThankyou Chris,Alicia and Katie for all your help. We highly recommend you guys to anyone looking to rent a property. So friendly, professional and knowledgeable. The whole process took less than two weeks! Fabulous.
Hi Tracey & Daniel Thank you for leaving us a 5 star review and for your recommendation! it was a pleasure to meet you both & thank you for your very positive comments. Kind regards, from all of the Belvoir Doncaster Team.
1/5
AllAgentsBelvoir Doncaster: a fate
If I could change one thing in my life it would be to have never come in contact with Belvoir Doncaster. While renting a property from them they dragged their feet on every issue we had with the property. For a grand total of 7 months we were without a working shower or one of the toilets in the property. Upon trying to book a cleaner prior to checkout, they did absolutely nothing to assist having agreed to help. Only days before we finally were due to check out did they tell us that they couldn't find anyone and that either we'd have to find someone or it'd come out of our bond. An impossible task. Displeased with the service, I asked numerous times over the course of 6 months to raise a formal complaint and to have contact with a manager. Every occasion was met with radio silence and empty promises. To this day they are yet to open an avenue, down which I can lodge a formal complaint.
If the firm refuse to engage or respond to your formal complaint you can lodge a complaint to the Property Ombudsman. They can award you compensation as they did for my brother. Keep your emails showing your attempts to contact them and how they've ignored you. Good luck.
5/5
GoogleI have rented via Belvoir for over 4 years now and my contact with them is minimal as I rarely have any issues. Recently my boiler broke, Katie arranged for an engineer the same day and after approval from the landlord, a new boiler has been installed. Thank you for the help when I’ve needed it! ☺️
Hi Lucy Thank you for your positive comments & leaving us a 5 star review is very much appreciated. Kind regards, from all of the Belvoir Doncaster team.
5/5
GoogleWe would recommend Belvoir Lettings to everyone. Chris and Alicia were very helpful and supportive. Answered all our questions throughout the process, there was no delays despite the COVID pandemic. Our queries are always listened to and refered. We have struggled to find a right home for us for quite a long time and we are very lucky to be chosen by Chris. House was very well prepared before our move in. Most profesional property agency we have ever experienced!PositiveResponsiveness, Quality, Professionalism, Value
Hi Lukasz, thank you for leaving us such a great review! it was a pleasure to meet you & Dominika and I am very pleased you are settling into your new home. Kind regards, Chris Duffy
1/5
AllAgents"Avoid Belvoir..."
Belvoir Doncaster is quite simply the worst business I have ever had dealings with! I was a tenant at one of their properties for 3 and a half years and during that time there were so many issues: We went 3 months without a working hob, 22 days without a washing machine, 9 months with a bannister that was loose and falling off the wall and the list goes on. The service we received during our period with them just seemed to get worse. I would avoid this company if I was a tenant because they have no interest in their tenants as according to the staff and the manager “tenants do not pay us for our services, the landlords do”. I would also avoid this company if I was looking to rent my house out as they employ tradesmen that have very little skill (obviously cheap) and are unable to even put a cupboard door on. The worse thing about Belvoir Doncaster is that they try and keep their tenant's deposits. We have rented many properties before and we have always been given a full return of our deposit. We have always paid our rent on time and have looked after each and every property we have ever lived in. Belvoir sent us a confirmation of their deduction list from our deposit and they said that we were entitled to £17 pounds of our £650-pound deposit. This was a ridiculous judgement and one that was completely unwarranted. I rejected this claim and the staff then tried to negotiate with me on the phone. Their price list included 189 pounds for 2 freezer drawers that had cracked and 90 pounds to professionally clean a house that had just been professionally cleaned for 30 pounds. The house was in a better condition than when we first moved in because I remember walking into a kitchen that had flooded and destroyed parts of the cheap lino on the floor. I obviously disputed this embezzling claim with the DPS, but Belvoir decided to ignore my request and they did not respond to my action on my deposit. Therefore, my deposit was just sitting in the DPS without any action being taken from their side. I was unable to get my money back! I emailed Belvoir twice asking them to act on my request, but they refused. When I called, they put the phone down on me! I then went to a solicitor and used the DPS Statutory Declaration Form and guess what…Belvoir did not respond, this resulted in the DPS releasing my deposit back to me in full. This seriously makes me wonder how many other times they have deceived tenants for their deposit. Belvoir had no ambition to pursue their £633 pound claim as they know that the claim itself was dishonest. If we left the house in £633 pounds worth of work, then surely, they would have contested and won? After 6 months of waiting, emailing without a response and filing a form through a solicitor I received my full £650 pound deposit back. Avoid Belvoir because you will undoubtedly in the end become very frustrated, disappointed, and upset by the amateurish service you will receive.
The DPS did not make Belvoir aware in a timely way of the tenant’s claim. This and other COVID related factors resulted in Belvoir not being able to make the claim before the DPS deadline passed ** As it was clear that the Landlord would have won the amount claimed for from the bond ** We agreed to credit the Landlord the full amount of £605.00. ** This has never happened before in all the years that we have been trading. ** Belvoir Doncaster have won over 95% of the funds claimed for on the disputes we have had to go to via the DPS dispute resolution service. ** The following facts clarify Kieran Parker’s comments. ** On Thursday 29th October 2020 during the COVID 19 pandemic Kieran emailed us to say they were “struggling to get the washer dryer to work.” A visit from the repair engineer proved the repair to be uneconomic. Due to COVID 19 shops were closed, warehouses were struggling with staffing issues, transport and deliveries were badly affected. However, we found a company to deliver a few days later and Amy Williamson, Kieran’s partner agreed this with us. Kieran rang the office a few days later to change what his partner had arranged; he gave my colleague a tirade of abuse she will never forget. Kieran was screaming and “F … ing and Blinding” at my colleague for around 15 minutes, before she could try to speak to him. Kieran said the new machine had to be delivered on a Saturday or Sunday as they both are junior schoolteachers and could not be away from work to accept a delivery. We found another W/D that could be delivered on Sunday 15th November! The electrician arranged to fit the next day in the evening. He had a COVID 19 test that turned out to be negative, this delayed the fitting until Friday 20th. The washer dryer did take 22 days to replace from the original email. The gas hob could be turned off to stop the continued sparking … it was safe to use. The hob was replaced as the parts were uneconomic to replace. This was completed out of hours by a gas engineer. **The Bond** Belvoir have an excellent inventory carried out by a third party. Also, photos to show how the property was left by the tenants, along with invoices & receipts for the work needed to put the property right after the tenants left. ** Invoices & receipts are available for the following work ** Oven, Hob and Hood cleaning including new filter - £85.00 ** Cleaning in the bathroom and kitchen - £60.00 ** To empty 3 bins & the shed & disposal of the rubbish - £40.00 ** Carpet cleaning, Lounge, Hall Stairs and Landing + 3 Bedrooms - £110.00 ** Supply and fit missing & broken draws in the Freezer & Fridge - £110.00 ** Decoration, the whole property was re-decorated. Walls ceilings and all woodwork. The Tenants were asked for £200.00 in respect of the damaged and badly repaired areas. ** Total of the above dilapidation's = £605.
5/5
GoogleFrom day one of meeting everyone at Belvoir Doncaster Everyone at Belvoir have always been very professional and have always resolved an problems I have had I’m sad to be leaving them but hopefully in the future they can help me again thank you to all the team and take care all .
Hi Amanda Thank you for leaving us a 5-star review, the comments that you have left us are very much appreciated. All the team at Belvoir Doncaster wish you the very best for the future. Kind regards, the Belvoir Doncaster team.
4/5
GoogleFrom the moment I called belvoir, The team was wonderful especially Chris. The process was seamless and they were always available. On the day I moved in, he was magnanimous enough to help out. I was very satisfied and I recommend them 100 percent.
Hi Divine Thank you for leaving us a very positive review. Customer service is very important to us & it is good to get your feedback, we are here to help!. Kind Regards, Chris Duffy.
5/5
GoogleRecently rent an apartment through Belvoir. Process is smooth. Property is clean and well maintained.
Hi Gnasto Thank you for leaving us a 5 star review. Your comments are very much appreciated. … More
1/5
GoogleWe rented a house through these agencies for about 4 years. When the boiler broke down, once in winter and again in summer, we had to wait almost two weeks for repairs. The boss, Chris, is very unpleasant and even chauvinistic towards women, and not only towards women. Only the ladies who work there are nice and helpful. Unfortunately, the agency also behaved badly when we moved out. The house looked better after 4 years than when we moved in. We repainted the entire house and cleaned the carpets with a special vacuum cleaner. We really put a lot of work and effort into moving out. However, the agency came up with ridiculous explanations and charged us exorbitant prices for replacing the filter in the hood, prints on the carpet from the furniture even though in fact the carpet should have been replaced by the owner a long time ago, and many other nonsense. As a result, we did not get the bond back, which was about £600. I do not recommend this agency mainly because of the boss who was impossible to even talk to because, as he claimed, he had no time for me even though I and my family had been a client for many years. Overall, it's a big shame and the agency is considered one of the best on the market... I HIGHLY DO NOT RECOMMEND!!!NegativeProfessionalism, Value
*** Karolina Kalita lived with her parents Jerzy & Urszula Kudlacik from 4.5.2016 until 3.7.2019 *** When the tenants vacated, the property was left in an unacceptable condition. *** Karolina & her brother visited our offices a number of times behaving in a very abusive and aggressive manner. We had to ban them from our office. *** The Landlord replaced the central heating boiler 16.8.2020 with a good quality Ideal Logic + 30Kw. The boiler took two weeks to replace, as there were many access problems with the tenants. *** Belvoir used the dispute resolution service at the DPS. *** The DPS awarded the Landlord 100% of our claim a total of £675.00 as per the breakdown below. *** £160.00, Gardening, Tidy front & rear gardens, drive way & dispose of waste. *** 75.00 - Oven Hob & Hood Cleaning. *** £75.00 - Clean property throughout. *** £21.42 - 6 days council tax. *** £105.00 - Supply & fit new toilet seat, rake out silicone to bath & re-seal, Supply chain to basin plug. Supply chain and chrome bath plug, supply & fit new shower head. *** £135.00 - Damage to bedroom carpets, lounge carpet and vinyl flooring. *** £10.00 - Removal of rubbish in green bin. *** £60.00 - Decoration required to bedroom 3. *** £33.58 - Check out Fee as per your tenancy agreement, see Section 4.1.5. *** The property was returned back to the condition it was in prior to the tenants move-in and re-let on the first viewing. *** Chris Duffy, Partner Belvoir Doncaster.
5/5
GoogleFrom my very first interaction, I could tell how friendly and professional this agency is. They went above and beyond to help me secure the property I really loved, and they supported me every step of the way. They’re always available and respond incredibly quickly. I can confidently say this is the best agency in my city. Keep up the great work, guys!
Hi Viktoriia Thank you for leaving us such a great review and 5 stars! your comments are very much appreciated by all of the Belvoir Doncaster team.
5/5
GoogleA simple query regarding on a property which my offer got accepted, saved me from a disastrous investment in Doncaster. Cannot thank Alicia enough for providing me with valuable information on location and demographics which made me review my purchase. Having carried out further research, I came to know that this particular area of Doncaster was not a great place to invest especially as I live in London and Alicia was absolutely right. Level of first class customer service did not just end there, Alicia offered me to call again if I needed help even though if I purchase my next investment property through another estate agent! I would say they are very professional and if was a delight to speak with Alicia. Fahmid Jahan (New Property Investor from London)
Hi Fahmid, Thank you for taking the time to leave such a positive 5 star review and your amazing comments. We are always here to help. Best Wishes, Alicia Andrews, Senior Marketing & Lettings Consultant, Belvoir Doncaster.
1/5
GoogleUpon the initial onboarding process they was very prompt and efficient. After paying a considerable outlay and a higher than average management fee I thought this would be reflected in the service. After a series of issues and ongoing costs once I employed the services of my own trades people became disinterested and less responsive. Chris is a rude man whose attitude towards his customers is terrible the girls have a kind and helpful nature. I have since parted company with Belvoir's services due to the above and three weeks on I am still waiting for the keys to my property and evidence of the house inspection documents as agreed. I would be thankful if someone could attend to the above as it didn't take me three weeks to pay your fees and I would expect the same courtesy in return.
Our business has been built over many years on customer service and our reputation is extremely important to us … Google is not a format that I would like to use to reply to mudslinging, however, a couple of relevant facts are … We found Annalisa Grey excellent tenants who have looked after her property in an exemplary way … Before the end of the tenant's fixed term, Annalisa asked Belvoir to serve a section 21 notice to gain repossession of the property for her; we have done this ... Annalisa asked us via email to transfer the tenants bond from the DPS and to pay it into a company account for a company based in Jersey, we advised Annalisa that we could not do this … Annalisa Gray had a higher than expected outlay as when she moved out of her property, she told us it was in a "ready to move- into" condition … However, we had to send in cleaners to clean all of the kitchen appliances, empty and clean cupboards, clean all of the carpets empty the bins and tidy up the rear garden including “residues” left from her dog; Annalisa agreed these costs at the time.
5/5
GoogleI got very nice experience with Belovoir Doncaster to get new home for rent. Alicia given a very good move plan within time. All staff are helped a lot
Hi Abin Thank you for leaving us a 5 star review. Your comments are really appreciated. Kind regards from all of the Belvoir Doncaster team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Belvoir's Doncaster office has 299 reviews across three platforms: 240 on Google, 2 on View Agents, 57 on AllAgents. Reviews may appear on more than one platform. Checked 9 October 2026.
Belvoir Doncaster is rated 4.5 out of 5 across all 299 reviews, and 4.6 out of 5 on Google from 240 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Belvoir, Doncaster won Trusted Agent; Belvoir, Basingstoke won Platinum; Belvoir, Harrogate won Platinum; Belvoir, Warrington won Platinum; Belvoir, Gloucester won Platinum; Belvoir, Andover won Platinum; Belvoir, Rugby won Gold; Belvoir, Leamington Spa won Gold.
Belvoir Doncaster, 2 Croft Court, Church Street, Armthorpe, Doncaster DN3 3FL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
