Avant Homes Yorkshire Doncaster reviews

★★★★★ 5/5

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Not bought an Avant homes as I so…

Not bought an Avant home as I so rarely see any newbuilds I would happily live in.....until I saw pics of Woodland Walk, Huddersfield. They look superb and spacious. Lack of space being my chief bugbear about new builds in the UK. Looks like a homebuilder is finally thinking hard about the family. Look forward to seeing the finished product first hand...and who knows?

Paul · 18 July 2020

★★★★★ 5/5

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Great experience - Lowry Park Seaburn

We moved into our property on the Lowry Park development in December 2021. Absolutely love our new home, Emily and the sales team were great guiding us through the purchase process and the onsite build team have been fantastic. Keith the site manager, is always willing to lend a hand and helped quickly resolve any snagging we've had. Even though we've been living on an active site for the past year, the builders always very considerate and keep the site as clean and organised.

Laura · 2 February 2023

★★★★★ 1/5

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If I could mark Avant a zero I would

If I could mark Avant a zero I would! Absolutely shambolic customer service do not care about you once you have completed and they have your money! Lived with a faulty front door for six months letting cold air in and not closing properly to be lied to and led the run around by Avant. They ordered me a new door then lost my new door then found it on another property booked me in for the replacement as they were taking my door off the property for them just not to bother turning up to do the work! Having spoken twice to the office that day to confirm! Then another door ordered and my frame now lost! After endless calls and ignored emails I finally get a date for my new door contractor turns up ti fit an internal door not my external front door! Again two phone calls to Avant left messages no one got back to me. Contractor finds a door &frame onsite & fits it but Chips back to breeze blocks on inside of door frame &internal wall surrounding the door and says it’s up to Avant to sort it &I should have been told! I now have a draft at bottom of door and top corner to be told by head of customer services to be patient and let the contractor come back to them with a quote on rectifying the work! I now have cold air coming in the house and see breeze blocks surrounding my door no key chain for security and a chipped spy hole. My home is just 7 months old. Avant are an absolute joke ignore calls and endless emails they genuinely do not care. Customer service all need retraining on to how to deal with and manage complaints instead of making you feel as though you are on the wrong s d your complaint doesn’t matter to them.

Sarah · 2 February 2023

★★★★★ 1/5

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A huge mistake - avoid at all costs!

Buying a home from Avant has been a huge mistake. Since we signed on the dotted line for our home, there has been nothing but lies from Avant (when they actually bother to reply to your emails or answer their phones). Their sales staff didn't know answers to basic questions regarding the specifications, lied about ordering items and never got back to us with any questions. Once we actually got our home it was filthy. Paint all over the fittings such as shower heads, doors and kitchen units. Urine on the side of our 'new' toilet. Nails left sticking out all over the place. Cigarette butts all over the garden. Our professional snagger's report highlighted over 200 defects which Avant felt was 'excessive'. He could only report on what he found. We have had to waste an untold number of days sitting in for Avant to send people back to fix cracked bathroom tiles, damaged kitchen units, scratched shower bases and other flaws, some of which are still in an unsatisfactory state. Furthermore, one of their staff was so aggressively rude to my wife that we had to make arrangements for other people to be at home with her when he came to our house. Customer services are almost impossible to get hold of, tell contradictory lies or tell you there is nothing they can do. We have followed their complaints procedure but they don't stick to their own timeframes to deal with complaints. We even went as far as contacting the group managing director who sent us back to the customer service team. The reason we contacted him was because customer service's actions had been so unsatisfactory. We read some bad reviews before buying from them but didn't think it could be that bad. It turned out to be worse. In short, do not deal with this company. As nice as the show homes look, you will go on to experience nothing but disappointment and regret.

Triangle_ · 1 February 2023

★★★★★ 5/5

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Draffen Park kitchen repair

Draffen ParkPaul Weatherston repaired dropped kitchen work surface. Arrived promptly, very polite and a professional job completed.

Louise · 5 December 2024

★★★★★ 1/5

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AVOID AT ALL COSTS

AVOID AT ALL COSTS we waited some time for the plot we were interested in to be released, in this time we called in regularly to the site office to be told by the lady there that once the plot is released it would be a 6 months completion. when it was eventually released last October we payed our deposit and the site lady said she would email the details. on reading the emails the same night as paying the deposit, it read that the house completion date would be 10 to 12 months later which was not acceptable to us. As we were sent Avant's policies and conditions after placing the deposit we were told we would have our £500 deposit but it would take 6 weeks, we waited 9 weeks still no refund after 12 weeks we rang the Head office and put through to someone in Sales, he sounded helpful said he had done the refund and we would see it in our account 10 days later we are now 16 days later and still no deposit. Do not deal with these builders they are not bothered about their customers.

Annoyed · 31 January 2023

★★★★★ 5/5

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Andy was absolutely brilliant

Andy was absolutely brilliant. Went above and beyond to fix our on going issues.

Andrea · 30 April 2024

★★★★★ 5/5

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Impressive

Very helpful agent explained all we needed to know. Show home was impressive, well finished and decorated.

Colin · 3 December 2024

★★★★★ 1/5

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Exploiting first time buyers!!!

I wouldn’t even give this a 1 star but is the only option. January 2022 myself and partner reserved an apartment with a completion date of August 2022, putting down a £500 reservation fee. Avant pushed for us to exchange contracts within a number of weeks. 10 days after this, we were told that due to having to install temporary traffic lights on the main road (which we have later found out was a lie & we’re never installed) that the completion date would be January 2023, we were given the option to pull out due to this but we’re told we would lose our deposit. January 2023 came round, still with very little work done on our apartment, we highlighted to Avant that our mortgage offer was due to expire at the end of January, due to mortgage interests rises we were going to have to pay an extra £250 a month, something which myself and partner could not afford. We made the decision to pull out of our contract. Avant then told us that we were not entitled to our reservation fee refund, even though our contract states this! I feel that Avant have acted this was as we are first time buyers. I have complained to Avant themselves over 4 weeks ago, I am yet to here back or have even had acknowledgment for our complaint! Will never use again! Disgusting!

Megan · 27 January 2023

★★★★★ 1/5

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The snagging list Avant homes

Update:This is a copy of todays email to Avant homes. I moved in September 2020.Please be advised there is still outstanding snagging and other issues to be resolved.1. Recent rat problem, i want all the insulation lifted, disposed of safely and new insulation replaced this will reduce the chance of weills disease. The bill that i paid for at christmas i will send to you for repayment.2. The kitchen company still have not called or emailed there is a lot that requires fixed.3. My garden pebbles and fence are in and i am also billing Avant for this, i will also send a copy for these works which i had to do myself.4. The noises emanating from the back bedrooms remain and i still want this looked at and fixed as recently its been sounding as if the back bedroom will fall into the living room.5. Pictures of wiring without relevant covers that i sent, i still want this fixed now i know there are rats around.6. The back bedroom window lets in too much cold air and is ineffective, i want it replaced, 7. I emailed you pictures of bowing of the wall on stair wall and living roon ceiling. You are arranging for someone to come today at 1pm.8. I want the ramp fitted outside my property inspected as it appears to be crumbling.9. I want the radiator cap that is missing from the downatairs toilet put on. Part of the snagging from when i moved in.10. I want the window company back to look at the bi fold doors as with the recent cold snap they are letting in cold air even with the vent closed or open.This list will go on trust pilot and progress and the list made if any.

Maeoh · 25 January 2023

★★★★★ 3/5

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AVANT ALLENSON VIEW

Moved in May 2022. 8 months later, still waiting for our snag list to be completed. We really love our home but from day one has been so stressful. Our home is beautiful but the customer service is terrible. We had a large snag list, very lazy building from the company including chips out of our flooring, scratched windows and bifolds, lights off centre, a dishwasher and sink that wasn’t even connected to the pipes and leaked into the kitchen. Our kitchen extractor is not even wired into an outside vent, leaving so much moisture in our kitchen when we cook. The list goes on. Still waiting for many issues to be solved. Even after 3 formal complaints we are no further forward. Customer services don’t seem to care. The site team have ignored our calls, voicemails and texts this new year, reverting us back to the sales team in a desperate attempt to complete our snag list. We have continuously given false promises, we were assured everything would be done by Christmas and we are now nearly February. Simply don’t know what else to do.Nevertheless, beautiful open plan living, in a great location. We love our home however not the stress that it has brought.

Bethany · 24 January 2023

★★★★★ 1/5

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DO NOT WASTE YOUR TIME OR MONEY!!!!!

DO NOT WASTE YOUR TIME OR MONEY!!!!!! I’ve been in my property for 10 months now and all I can say is once they have your money they really don’t care. Communication is zero, you’d get more sense out of a new born baby! The quality inside is poor and they will try and fob you off constantly, it’s takes a lot of nagging to get absolutely anything from them, and I’m not saying this would be them actually fixing anything. Just getting them to agree to an issue is like pulling teeth, in fact having my wisdom teeth extracted was a less painful, better experience. If I could hand this house back and get my money back I would instantly. I was told about 6 different items that were ‘standard’ specification by sales which I found out weren’t after the purchase had completed. When queried, I was told this is what you get. It took me complaining and escalating to get one of these rectified, the others are still outstanding. The site team ‘apparently’ didn’t know when I was moving in so that’s why my property wasn’t complete nor quality checked as I’d been promised. But oh wait, why were the company chasing me and my solicitor to ensure the completion date they set was met! A never ending list of snags which don’t get dealt with, no updates, can’t get through on the phone and contractors who don’t contact you. Oh and when you do eventually have an appointment booked, no one shows up because they’ve changed the date without telling you! They didn’t even lay the concrete floor level and then wanted to start drilling it up after my carpets in adjoining rooms had been laid (thankfully I chose an external company to Avant for my flooring!) The latest saga was a tap which was so hot it burnt you when it was set to warm, according to the plumber there was nothing wrong and ‘it is what it is’, his words not mine. The second one is dry verges hanging off, these are the edges of the roof. Apparently, according to the site team it was ok to leave these over Christmas as they weren’t a health and safety risk as they are plastic….. this is a two storey property so if they fall and hit someone or something I’m sure there will be damage. This is the utter ridiculousness of this company. I could write a book with the number of issues that weren’t addressed appropriately or timely.

Donna · 22 January 2023

★★★★★ 5/5

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Fitzwilliam Grange - Huddersfield

We purchased a plot on the fitzwilliam grange development in Huddersfield in December 2022. From start to finish it has been a pleasure to go through the process with Georgia & Lynsey who are a credit to Avant. Our home was completed on schedule and we were regularly kept up to date. Upon moving in any of our snags were quickly addressed and we are still well looked after, if we ever have any questions we know they will be answered!Many thanks,Keane & Anna

FI · 20 January 2023

★★★★★ 5/5

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Positive experience, great aftersales at Bradley Point

I would recommend AVANT as builders, there was some minor hiccups when purchasing which were discussed and sorted, however the aftersales team (Michelle) has been especially great. We didnt have anything major on our snagging list thankfully, however the team has dealt with everything accordingly and we feel well looked after. We love our home, the estate is lovely - overall it has been a very good experience.

Daisy · 20 December 2023

★★★★★ 1/5

Trustpilot

Really poor customer service

Really poor customer service. Didn't even respond to an official written complaint regarding the garage not being constructed properly. After 3 years of and fighting to have the issues, which were potentially dangerous rectified, Avant were instructed through an independant adjudicator via the consumer code to remedy the poor construction and give me a written apology. Their written apology was 1 line long, which shows just how much they care about their customers!

Tracey · 18 August 2023

★★★★★ 1/5

Trustpilot

Terrible aftercare

I saw the bad reviews before buying an Avant home and thought it cannot be that bad. The design of the house itself is really nice but as soon as you have handed over the money the service you receive is shocking. I have been in my home now 16 months and the snagging has still not been completed. The communication is terrible and I would never buy from them again in the future!

Lyndon · 22 July 2023

★★★★★ 5/5

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Accommodating Professional at Greenhall Village

We went to Greenhall Village to view one of their homes. When we arrived there, we were treated very professionally by their sales agent (Jacqueline) who gave us access to the show home despite the fact that we did not have an appointment. During the tour, she was informative and accommodating. All our questions were adequately answered and the visit was very successful.

Samer · 9 September 2020

★★★★★ 1/5

Trustpilot

Horrific company no customer service

Horrific company no customer service, do not stick to timelines and all they want is your money! They did not conduct there own snag list prior to us moving in which resulted in over 250 snags of which maybe 50 have been completed in 8 months. The en-suit shower has leaked through to the living room three times and therefore we have had a hole in the ceiling every time. The lounge still is not painted, we still require two metres of our garden. Nobody replies to emails or phone calls. The company and its fundamentals are an absolute joke. DO NOT BUY WITH AVANT!!!

Elliot · 9 January 2023

★★★★★ 5/5

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Carol was very lovely and we were very…

Carol was very lovely and we were very happy with the service.

Miss · 24 May 2024

★★★★★ 5/5

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Nicola was lovely and welcoming

Nicola was lovely and welcoming! Had a meeting Sunday afternoon regarding buying our first home. Nicola was super reassuring and knowledgeable. Made myself and my partner feel at ease and comfortable.

Lauren · 6 February 2023

★★★★★ 1/5

Trustpilot

Draffen park stewarton

Purchase process is a shambles. Lies by sales team encouraged by management. six date changes on our entry date with only a day or so notice each time. This was the Cause of much stress at the time. Unfortunately the purchase process was only the start of the pain.Once they have your money there is a complete lack of customer care..... They drag their feet and do everything to avoid addressing snags. Very poor quality of finish (even quoted from the signed off final NHBC inspection) resulting in many snags and each one is an arguement even the major safety related ones. Note: NHBC inspection does not ensure a high standard of finish. This is up to Avant nobody else.Their customer care automated response email says they require 10 days to respond to any query. So in general you actually have to wait 10 days every time you email customer care for them to respond and their response is usually that they cannot give a date or sorry they have made zero progress. Getting simple snags resolved goes on for months and months and if you chase them up it is another 10 days wait for a response and it just cycles on and on for months and many many emails without anything actually happening. E.g. We've had a scaffold up in our garden for months to access our velux windows that were incorrectly installed but Avant cannot give us a date for the windows being fixed (which is about a days work at the most.) The biggest problem is a culture of lies that comes down the line from management and is encouraged down the line meaning dishonest people must be the ones that are promoted in the company in my opinion. This is all to the detriment of the customer both at the sales end and the customer care department who always blame a supplier or contractor for the lack of action. This is not the first new build I have bought. The previous was a Taylor wimpy who although are not perfect they resolved the majority of snags within 14 days and the standard of finish was significantly higher. They at least tried to keep their customer happy and appeared to care about their reputation.We've been waiting more than 6 months for some of our most significant snags to be progressed and a date that they will be progressed cannot be provided by Avant. Always the contractors fault, excuse after excuse. We've had to go down the formal complaints route recently to try and get some traction on a couple of our most significant snags specifically. Not holding our breath though. I get the feeling Avant just want their customers to get burnt out and deal with issues and snags themselves at their expense.

Ross · 1 January 2023

★★★★★ 5/5

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Jacquiline was really kind and…

Jacquiline was really kind and helpful.Addressed all questions.

Monica · 2 August 2024

★★★★★ 1/5

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Poor build quality with multiple major…

Poor build quality with multiple major issues. took a year to sort eventually. Customer services are horrendous.

Mr · 21 November 2024

★★★★★ 5/5

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Every important details

Angela was very helping and answered all our queries with patience.

Monika · 9 June 2024