Avant Homes Yorkshire Doncaster reviews

★★★★★ 1/5

Trustpilot

Great at sales until they have your deposit, aftercare shocking

We purchased an apartment from Avant Homes in Richmond Gate, Glasgow in 2020. Covid19 meant the build was delayed around 6 months which was fine, understandable, however communication was very poor from Avant. Since covid, avant have never really recovered, the site around us no longer has multiple trades working to complete plots and weeks can go by without anyone on-site at all which seems to follow many complaints that Avant have cut back on staff across the board.After placing our reservation in December 2019 we were told at our 'options' meeting that a temporary access road would be used right beside our property for site & resident access while another street was closed for construction. This was said to be in place for 1 year and although not ideal it was something we could tolerate. Now, over two years later its still there. Vans/trucks/cars passing by within 1 meter of our building at all times of day and night, despite the closed street having re-opened for 5 months. I have contacted customer services on numerous occasions over the past year and heard:"this road will be removed when the main road re-opens after construction""the main road has reopened but we have no ground labour onsite, the access road will be removed when we get labour"and now nothing at all to my last email. Despite ground teams with plant machinery working on a new plot nearby. No response to my last email either.It seems to be a case of taking your money and not following up on the after care that you advertise. Such a simple thing as removing an access road which would take a few days and giving the customers a better quality of life and satisfaction seems almost not worth their time. Ive heard from others too that road finishing/paths/trees & planting are all being chased since they like to leave this until the entire development is complete rather than as they go.Would i buy from avant again? No, based on the customer service, replies from the site team and the lack of willingness to do anything to help people who have handed over their hard earned cash.

Fraser · 24 November 2022

★★★★★ 5/5

Trustpilot

Excellent Service

Excellent Service, Friendly environment and couldn't be more informative towards our first house purchase. We've been looked after by Angela and are still being looked after - she has made the process of buying our first home fun and stress free - we couldnt thank her and the rest of Avant homes enough.

Harryette · 26 April 2022

★★★★★ 1/5

Trustpilot

Avoid these cowboys

purchase process is a shambles. Lies by sales team encouraged by management. Complete lack of customer care..... once they have your money they drag their feet and do everything to avoid addressing snags. Very poor quality of finish resulting in many snags and each one is an arguement even the major safety related ones.The biggest problem is a culture of lies that comes down the line from management and is encouraged down the line meaning dishonest people must be the ones that are promoted in the company in my opinion. This is all to the detriment of the customer. This is not the first new build I have bought. The previous was a Taylor wimpy who although are not perfect they resolved the majority of snags within 14 days and the standard of finish was significant higher. They are least tried to keep their customer happy

Ross · 23 November 2022

★★★★★ 1/5

Trustpilot

There are so many issues with my house

There are so many issues with my house. I’ve been in over a month now and still I’m living out of boxes because the plasterer and paint work was of very poor standards all throughout the house. Now Avant homes are saying it just needs a touch up with paint which is certainly not the case the entire house needs repaired and repainted. My carpets are coming in a week and I’m no further forward. The painter has been stood down and I’m at my wits end with the lack of professionalism this company have for their customer’s mental health.

Max · 21 November 2022

★★★★★ 5/5

Trustpilot

I visited Peerfields site this weekend…

I visited Peerfields site this weekend and was met by Regional Sales Advisor, Joanna Taylor. From the outset Joanna was attentive to my needs and advised perfectly. Such a personal, yet professional service from Joanna.Thank you!!!

Gareth · 6 June 2022

★★★★★ 5/5

Trustpilot

Reservation on new house complete

Reservation on new house complete. Melanie Powls was very pleasant and informative. Docusign process very straight forward. Let's hope it continues through to build and completion. Thank youSteven Wright

Steve · 3 March 2023

★★★★★ 5/5

Trustpilot

Avant Homes - Allenson View

Just a quick note to say that whilst I am not actually purchasing a property on the site for reasons beyond my control, I would have to praise the sales manager, Mel Barnes for her help, advice and professionalism throughout the process.She was very helpful at all times, although we were all somewhat frustrated with the lack of information as to what additional options were available and at what cost until late in the day.I would also like to thank the site manager for his explanation as to how the building process was going to work on site.

Rob · 13 November 2022

★★★★★ 1/5

Trustpilot

Cadley Village Swadlincote. Problem after problem, tardiness, ignorance, lack of contact.

I am giving feedback 15 months after moving into my newly built house in cadley village swadlincote. Initial faults such as rusty hinges in the windows, cracked windows, guttering screws not tightened, blisters on the carpet were dealt with fairly quickly. A badly fitted door and door frame was replaced twice which took about a year. The biggest problem was the plumbing. From day one there has been a problem with leaking water and it started in the kitchen where the pipes from the sink were not screwed together. A badly sealed toilet in the upstairs laxity led to damage to the ceiling below, a leak in the downstairs lavatory and en-suite to replacing the floorboards. Gaps in the grout fill between tiles or even poorly applied silicone.Customer service does not answer phone calls or respond to messages. Reported faults take months to be repaired and it is often the case that deadlines set by Avant are not met and on any given day no one comes. Employees who resign from Avant Homes do not pass things on to colleagues the same happens with employees who are on annual live. Avant Homes is incompetent, dishonest, unprofessional.I would caution anyone who wants to buy a property in Swadlincote because after speaking to neighbours they all have problems to date that have not been resolved so I am not a one person case and it looks like this is their way of doing business. Shame on Avant Homes, correct yourselves.

Maciej · 12 November 2022

★★★★★ 5/5

Trustpilot

The lady (Caroline) in the sales office…

The lady (Caroline) in the sales office was so helpful and made what is a very stressful time seem a little more relaxed and I hope that we might buy.

Stewart · 17 March 2024

★★★★★ 1/5

Trustpilot

BUILDING COMPANY FROM HELL…

DO NOT BUY FROM THIS COMPANY THAT WERE BERKLEY DE VEER PRIOR. YOU WILL BE BUYING INTO TROUBLE AS I DID. TWO YEARS LATER ROAD,FOOTPATHS STILL A HELL OF A MESS. COME VISIT BARNOLDSWICK SITE. SEE FOR YOUR OWN EYES. SALESMEN JUST CONMEN, FULL OF GARBIDGE TO MAKE YOU BUY AND THEN GOOD BYE. CUSTOMER SERVICE FULL OF VERBAL GARBIDGE TOO. PUT BOUNDARY WALL IN WRONG PLACE. I THOUGHT I WAS SIGNING FOR WHAT SALESMAN SHOWED ME .THAT WAS EXTRA LAND BUT HE WAS WRONG,SO NOW LOOSING IT. I SHOULD HAVE CHECKED PLAN BUT WHY SHOULD YOU. TOLD A LOAD OF LIES

Mu · 12 November 2022

★★★★★ 1/5

Trustpilot

Avoid!

Avoid and look elsewhere. Our house spec was changed and only voiced to us casually in conversation 8 weeks prior to our completion date. All requests for compensation for the unfortunate change in the house were declined by management.Communication and customer service is also very poor. Ended up having to pull out of purchase because the new spec of the Avant house was so far from what we had reserved and no longer worth the price of the house. The advertisements and show home are so so far from what you end up with at the end of the process due to their spec changes that happen and are sprung on you later down the line.

Jenna · 7 November 2022

★★★★★ 5/5

Trustpilot

Great first impression!

Georgia was lovely. She answered every question we had and was both knowledgeable and friendly. She made a brilliant first impression for Avant. Well done!

Sarah · 24 June 2023

★★★★★ 1/5

Trustpilot

Poor customer service from start to finish. - Collingsgate, Coalville

Several months late moving in with little to no contact to let me know what was happening. Once i was in all customer service went out the window. 7 months now since i moved in and next to no effort to rectify issues. Still no sign of several extras I have paid for with yet again no contact.Customer services has gone to voicemail the past 30-40 times of calling over the last few months.Would not recommend at all.

Matthew · 11 January 2023

★★★★★ 5/5

Trustpilot

Very satisfied and happy with avant…

Very satisfied and happy with avant homes. Their staff are top-notch and always ready to help.

Osho · 10 November 2024

★★★★★ 1/5

Trustpilot

Escalation process waste of time

Purchased house over two years ago. I’ve had an ongoing dispute about my bushes throughout this period. Avant escalation process is a waste of time as you only get false promises. Shane as every other part of the process was great. The customer service wasn’t bad just at senior level its been awful

Buyer · 13 March 2022

★★★★★ 4/5

Trustpilot

Overall we’ve had great experience with…

Overall we’ve had great experience with our our purchase. The majority of snagging issues when we moved in were sorted.I think the only area to improve on is their mechanism for coordination between customer services and the site and they need to focus in that area. However, as most of our contact and issues were dealt directly with the site itself I found any resolution rectified quickly and effectively and would recommend Avant Homes to others.

Skin · 13 March 2023

★★★★★ 4/5

Trustpilot

Pleased with our experience

We have been in our new house for around two months now and been really pleased overall with Avant.The sales lady was always friendly and open and honest with us. We were delayed a month but still within our original three month window.Our snagging list was pretty minor and we’ve had good communication to get those fixed.Overall we had realistic expectations and didn’t expect perfection, in fact we were nervous about the aftercare but so far we have had no issues.

CT · 20 October 2022

★★★★★ 1/5

Trustpilot

The post-completion experience is just horrendous.

There are lots of good things about Avant - the home designs are great, the sales experience is good, the build is, in general, of a really high standard. This is an organisation entirely let down by its post-sales customer service, and it is truly the worst I've experienced in any sector.I've bought other new build houses previously, and I understand that snagging is just part of that. And with Avant, the site teams are incredibly helpful and get things done. However, anything that involves the use of a subcontractor where Customer Service need to be involved is just awful. I genuinely feel like I am shouting into a void. I only have a few snags - but one of them is the provision of an extra that I paid for early in 2022, which still has not been provided, months after I moved into the property. I've tried every approach I know, but am still in a position where Customer Service don't give me any information and fail to provide promised updates, so now I'm in a legal dispute that I don't want to be in, but there's no alternative open to me other than just writing off the money I have paid for this extra as lost forever. Normally, I would never write a negative review - if there's feedback, that's what the NHBC survey is for. Only, I never got an NHBC 8-week survey, because Avant didn't provide NHBC with any details for me. They're 'investigating' that, but having raised it with them months ago, there's still no update. No idea what this means for my NHBC warranty. Amazing. I did tell Avant I would write a negative review if they weren't able to provide me with a different route to share my feedback. They didn't seem bothered.So, I guess the summary is - enjoy your new home. It'll be nice, and you'll be happy, if you're prepared to live with all of the defects. However, any encounters you have with Customer Service, or work that needs to be done by a subcontractor, will crush your soul and wreck your mental wellbeing. I'm just not sure if it's worth it.

Fiona · 14 October 2022

★★★★★ 5/5

Trustpilot

Just wanted to say it was a pleasure to…

Just wanted to say it was a pleasure to meet Patricia, she’s a very nice lady and a great help. 😅

Jordan · 17 August 2024

★★★★★ 1/5

Trustpilot

Avant homes barley gate.

Avant homes barley gate.Bought our home 2 years ago, estate got finished 6 months ago, we have had several emails as an estate sent to customer care and managing director of area to ask when these roads and paths are being complete. They lie to us telling us different dates, none of these dates get met. The roads are dangerous especially for kids and elderly tripping and this has been addressed to them. They don’t seem to care about the health and safety of residents which is clear by not getting the roads and paths complete. Be very cautious of buying a property and make sure you have them confirming these things will be complete!

Alex · 12 October 2022

★★★★★ 1/5

Trustpilot

Missing verge on the roof top

Missing verge on the roof top I am really upset about Avant Home because they did not follow up the missing verge on the roof top of my house. Even after spending over 6 months asking for it, I still have to wait. How can they have such a kind of customer services? I have sent a lot of emails to Avant Home and requested for the roofing contractor for repairing the roof top immediately. I told them when there was heavy rainfalls , I found the water drilling in the ceiling of the bedroom. I heard some dropping sound inside the loft. This is not a bit of shrinkage (I have sent the updated ceiling picture to Avant Home). This is obviously due to the lack of the dry verge, which causes the rainwater seep into the ceiling from the roof. It does not make sense that the customer services reply me that the dry verge missing is a minor issue and will not cause any damage. And so far they only reply me: “I apologise for the delays, this is being chased regularly.” It's an unreasonable and unacceptable awaiting period. What can I do?

Mr · 11 October 2022

★★★★★ 1/5

Trustpilot

Would reccommend you AVOID Avant

Would reccommend you AVOID Avant! Customer service is no -existent, they literally don’t care about anyone once they’ve receiced your money, fob you off when you submit an enquiry and don’t get me started on their low levels of workmanship! Apprentices could do a much better job. Seriously if you’re buying a home from Avant, have it independently checked before you complete. We’ve got electricals wired up completley wrong-half of our downstairs sockets are wired to the upstairs and vic versa. Avant don’t care that this could have been an accident waiting to happen. My sister’s experience is even worse. No working dishwasher for 6 months, her boiler was fitted with old, rusted parts and her washing machine was fixed up incorrectly-just to name a few. I dread to think what issues we’ll find when we come to do any home improvements on the property. Stay safe, keep your money and avoid! They are absolute cowboys!

Kathryn · 10 October 2022

★★★★★ 1/5

Trustpilot

Customer Service is non existent!

Bought a house in December 2021 and still have outstanding snags, one of which being underfloor heating that doesn’t work and a baby that’s going to be cold (again) this winter! Site Managers have proven to be useless in coordinating their onsite staff - 10 months ago we were notified that our door would be replaced due to it constantly collapsing and the lock being damaged, though this is yet to be fixed. Again, this is just one of the many issues. Whenever contracted staff do arrive it is fixed to a subpar standard thus breaks again; whether that be the lights in the kitchen, lights in the bathroom, bifolding doors and more. On numerous occasions, the technicians have been booked in which has resulted in waiting around the house all day but no one turns up. Alternatively, people turn up without prior warning so I have not been able to arrange for someone to be waiting at the house.Regional Manager has also been difficult to have any communications with and has routinely ignored any contact. We have been waiting 4 weeks for a response and are now having to chase her up for any further appointments. Stay away from Avant.

Charlotte · 8 October 2022

★★★★★ 1/5

Trustpilot

Shame on you Avant …. Let the buyer beware

If I could give no stars I would. I would love to be a positive customer but sadly 7 1/2 months on from moving in to Collingsgate my stairs are still not replaced (Avant knew there was a problem but covered it up) despite having to fight tooth and nail and finally getting the NHBC involved…. No mean feet! Many, many other faults one in particular a wall out of building regs tolerance was redone but on the cheap and is now out of tolerance the other way. If you are considering buying an Avant home perhaps you should think twice. No one at the senior level in the company gives a damn about their customers and their employees seem to be constantly battling to get faults sorted. We bought a new home to allow us a calm, hassle free life having just celebrated 6 years in remission from cancer I can safely say the stress Avant have put us through has nearly broken me. It was easier doing chemotherapy, mastectomy, radiotherapy and medication everyday than fighting Avant. In total about 120 snags, no sorry faults. Shame on you Avant, let the buyer beware !!!

Leigh · 8 October 2022