Avant Homes Yorkshire Doncaster reviews

★★★★★ 5/5

Trustpilot

Collingsgate

Sadly due to Covid we were unable to complete our purchase. We would like to thank the sales team at Collingsgate, especially Helen, for whom nothing was too much trouble.

Fiona · 10 October 2020

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service, and very helpful team. This was my first dealing with Avant, and having had bad experiences buying new builds in the past from other developers I was at first reluctant. However the property is an investment to add to my letting portfolio and I can say these guys were great. Like buying any house there are always teething problems the advantage of buying new is once your initial snaggings are done you have the near perfect house. No new house comes without snags and Avant were brilliant at getting cracked through them and even explained the snags I would expect of the next year or so as the property settles.

Friend · 29 February 2024

★★★★★ 5/5

Trustpilot

Barley Gate Quarter site

Barley Gate Quarter site. First I would like to say the team at barley gate quarter team is outstanding,Peter and Dan on the build side and Fiona in sales all 3 of them went the extra mile to make our move and purchase as smooth as possible. I bought a semi detached town house which I am very please with. Very few faults had a sticky door handle that the site manager Dan got changed straight away and when we first moved in the bi fold doors had a scratch on the inside of one of the glass sections, which was replaced with in a week by Peter the then site supervisor.When we moved in,the house was spotless and they had left a skip out side for us to get rid of the cardboard boxes and rubbish we generated. We received weekly phone calls from the site manager asking if we we ok and if any faults had appeared.I was a bit apprehensive about buying a new build after all the horror story’s you see on the TV but I needed not to worry as it was a very pleasant experience.Tony & Christine Mclean

Anthony · 19 February 2020

★★★★★ 1/5

Trustpilot

BIG WARNING...

BIG WARNING.... DO NOT BUY WITHOUT READING.....multiple homes impacted this has been worse than dodgy 2nd hand car dealers...lies, delay tactics, useless orders, no shows...MULTIPLE HOUSES ON THE ESTATE ARE SEEING THE SAME ISSUES AS WE ARE...The house was bought and fine except tiling which was very poor and has gaps... damaged shower glass and missing grout/silicon.......so moisture getting to boards and behind timber... So mentioned week one of moving in.Took 2 years to do anything with fob offs and multiple assessments .. and have turned a simple fix into a safety issue ...Finally they show up and they removed whole boards back to timber. Reattached new boards and didn't bring enough tiles.... So have left half on... and no guarantee of tile matching batch colours...And the ones they started to attach are falling off the walls... So we have a 315k house where 2 of 3 bathrooms have not been safe to use in 2 years.No show tilers, bathroom fitters, plumbers.The tiles falling off also include boards falling off so now it is dangerous if the boards haven't been given enough time for glue to harden... How do we know the entire wall isn't going to Buckle...From what should have been a routine fix and a simple problem and fix... I will never buy avant again...The new CEO came from persimmon after ripping them apart as well.. so I get the impression he is tapping avant for as much dividend payments as possible then moving on.DO NOT BUY IF YOUR EXPECTING QUALITY WORK OR A QUALITY AFTER SALES SERVICE

Stephen · 28 February 2024

★★★★★ 1/5

Trustpilot

Avant Customer Care

I think many of the positive reviews are "manufactured". Several are posted on the same or near enough the same day with glowing praise which are meant to offset negative reviews and to increase the Trustscore which was in decline until recently.I hope Trustpilot are monitoring this to check the vailidity of some of the positive reports which I suspect are dubious.From my own experience Avant are the worst builder I have endured and the Customer Care Team are woeful at best and have no credibility with me. The site team say things will be done when faults are identified but the silence when complaints are registered is deafening and indifference is their methodologyA follow up to the message from Avant - 7 Feb 2020Avant replied to my critcisism by suggesting the problem was something to resolve with BT - except they did not set up the Internet technology at the build of the property. Apart from the fact that the Avant reply is dishonest it is not factual. I contacted John the site manager (enough said) ... (Peerfields Site; Chilton) when my Internet did not work (this was in late Sept / early Oct - he said (with a witness present) that the problem would be resolved and promised an electrician would call the same day. After nothing happened I contacted Customer Care who said they were in discussion with the Contract Electricians as to who was responsible but would reply to me asap. This is now going back 4 months + # I have not heard a word since excepting the reply below to my message on Trustpilot which possibly sums up their beliefs on after Care obligations. At the time of my original conversation the Customer care liaison said it was a significant problem and they did not wish to knock down walls to undertake a major rewiring exercise, Nor did I but the literature before I purchased said the wiring was state of the art and any problems would be rectified immediately.Nobody ever came back to me and the silence from the Site team was loud - I have absolutely no repect for the Site representatives whatsoever and the Customer Care team are simply misrepresenting facts if they suggest it should be my responsibility. The reality is the wiring was set up with no quality checks and it was installed by Electricians working on behalf of Avant and was of sub-standard quality. Using his tracking apparatus the BT engineer who called he said the fault was internal and the likelihood was the electricians had not used sufficient or adequate care and attention at the point of installation.The company (Avant) simply do not bother or ignore any after real sales representation which they suggest is of primary importance to them ... whatever they say I suggest you disregard any advice from Avant and seek remedies by legal methods A house purchase is a major investment ... possibly the most significant you will make in your life so my advice is do not buy from this Company ... you will regret it

Andrew · 7 February 2020

★★★★★ 4/5

Trustpilot

Buying a house on Strawberry Fields

Buying a house on Strawberry Fields, Carlton and so far we’ve been happy with the service we have received. I’ll give Nicola her due, she has helped us all the way along this process (very stressful selling our house) and has worked to ensure we are happy with all the fine details. The house is stunning and I just hope the aftercare is as good as what we have experienced to date. Avant as a builder have worked with us all the way through and both head office (Clare Firby) and on site are friendly helpful people! I’d give 5 stars but we’re only part way through our journey with them. Like with anything, moving house is never going to be straight forward, they’ll always be things that need resolving but so far our experience has been positive.

Natalie · 26 February 2024

★★★★★ 5/5

Trustpilot

Avant Homes Barton Point, Kettering

Your Sales advisor Katy was really helpful. She went above board to make sure we were able to view the property we wanted to buy.She gave us good explanation on all that we needed to know about the property and the development as a whole.

Laide · 24 March 2023

★★★★★ 5/5

Trustpilot

Telford Monkswood Excellent

Recently bought a property in the Monkswood development in Priorslee, Telford. Really amazing house and build quality, we've had almost no issues since moving in and we are delighted with everything. Ian and Dave the site managers have been fantastic and the after care has been top notch. Any issues are fixed extremely quickly. Zara for customer service and Keana in sales are also excellent.I can't speak for other Avant developments across the country but the team at the Telford development have been outstanding throughout. Would definitely recommend.

P · 22 February 2024

★★★★★ 5/5

Trustpilot

Laura has always big a great help and…

Laura has always big a great help and full of knowledge. I always receive updates when required and Laura never has any problems taking our calls to discuss the new development coming up soon.

Kieran · 28 October 2024

★★★★★ 5/5

Trustpilot

Lucy - knowledgeable and friendly

Lucy at Avant homes was so friendly, helpful and knowledgeable. Nothing was too much trouble. Would totally recommend Lucy to guide you through the house buying process.Well done Lucy, you are amazing!

MR · 17 February 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs!

Do not approach or even think about associating yourself with this company. They are the worst developers to exist. They think they can do what they want, where they want and when they want. They are dis-honest, use shabby sub-contractors, who they don’t end up paying, no wonder they don’t finish the jobs! Avant destroy green space, leaving wildlife with no home killing families of badgers and foxes who get in their way. Avant have flooded nearby residents homes who have lived in their homes for over 50 years, Avant deny any involvement and are refusing to pay compensation. They do not care and will never care. The only thing they do care about is the directors (same as the dodgy firm Persimmon!) making millions out of the little people who stupidly decide to buy their houses! DO NOT BUY!

K · 14 February 2024

★★★★★ 5/5

Trustpilot

Me and my husband approached Avant …

Me and my husband approached Avant homes we were looking for a house in that area , from our first appointment with Bella, we found our beautiful new home . She spent a lot of time answering any questions and being able to answer them promptly . Just before we moved in. We had an appointment to check our house to make sure we were satisfied with everything Nick who is the site manager was fantastic. He pointed out snagging that we would never have noticed. We got the keys quickly to our new beautiful home . Louise welcomed us to our new home she was great and very helpful .We were giving numbers for customer care and contact details for Michelle who has been fantastic . We haven’t had any major issues with our home. Only little bits of snagging here and there ,that have been dealt with promptly sometimes within a couple of hours after making a phone call, somebody would come out to fix the problem. Everybody that I have dealt with that works for Avant homes has been fantastic. I cannot fault them .

Mrs · 12 February 2024

★★★★★ 5/5

Trustpilot

Great house buying experience so far.

The service and communication support we have received so far from Jessie at Radford Meadows have been second to none. She has responded a quickly to our questions and has been extremely helpful as we progress through the house buying journey. Our experience of the wider team who work behind the scenes or other developments visited are also mirrored by our comments above. We feel that service is a value that sits at the heart of the company from what we have experienced so far.

David · 11 February 2024

★★★★★ 5/5

Trustpilot

We have recently bought a house at…

We have recently bought a house at Sommervile village Stockton on Tees.I our opinion the Sales advisor Angela Kingsley has been amazing at every stage of the purchase.Whenever we raised any issues she would get them sorted straightaway.Can not complain about anything.Keep providing excellent service to others as you did yo us.Thanks

Damian · 7 June 2022

★★★★★ 5/5

Trustpilot

I am in the process of getting my first…

I am in the process of getting my first home. I have been dealing with Jacque from Avant homes. She has been amazing. Excellent customer service. I had no plans to get a house in the immediate but l was impressed by her commitment to going the extra mile and her recommendations has made the process seamless. Kudos to Jacque Mcphee and all the Avant home team.

Tafadzwa · 4 October 2024

★★★★★ 1/5

Trustpilot

Berkeley DeVeer sales, Avant customer care. Neither resolve issues and ignore you in the hope you go away.

We bought our house from Berkeley DeVeer but now they have taken over Avant and are handling our case under that name so here goes. I wish there was a negative option not just a 1 star. We are getting to the point where we really dislike our house. It’s affecting our mental health, it’s depressing to come home to see such shoddy workmanship in almost every area of the house. The brickwork around the front door has mortar gaps varying from 1-5cm in several different shades, and this is after 2 rounds of “remedial” work. The woodwork on the stairs and throughout the house is a mess. We have a curved angle in a corner of a stud wall rather than a crisp angle, but then it’s also plastered and finished like it was done with a butter knife. Flaking paint on radiator pipes. Patio doors that are so hard to open it needs a shove. Can’t push too hard though or it will swing open and hit the heat pump which means the door doesn’t even open much past 90 degrees to the house. The shower screen in the family bathroom still leaks onto the floor despite having it replaced. The en-suite shower was leaking for so long we check obsessively every time we use it because instead of investigating the cause, the leak was diverted with layer upon layer of silicone it ended up leaking through the ceiling, tracing the wiring into……the fuse box that was also wired incorrectly so it could have given us a nasty shock. We expect to see water leaking from the showers so we daren’t even lay any flooring in the bathrooms so at least we have a heads up before we end up with another fire risk. We shouldn’t have to be living like this with bare wood on the bathroom floors! The rear gate is attached to the shared back fence not to a post in the ground and the ironmongery is on the wrong side of the gate so we couldn’t attach any form of security measure to it even if we wanted to. The list goes on. They know about it all but no one listens. We’ve complained, we’ve escalated, we’ve begged and we’ve pleaded but 16 months later we are still in what we consider an unfinished house. When we’ve put all our savings into it and have no spare money to fix things ourselves in a house that was significantly delayed, that should have been our forever family home. It’s just not right. We are exhausted by the whole process of chasing snagging work, being ignored and belittled. I’ve even had some contractors tell me that they’ve heard from customer service reps that I’m causing a fuss and being a nightmare, as if its me asking for issues to be fixed properly that is the problem in this situation. So much so they’ve been apprehensive about coming to my home. I’ve never lost my temper with any staff member, kept my calm and been respectful. I’ve being in floods of tears on the phone to the MDs PA in a desperate bid for escalated support and even turned up at the front door of their head office to speak to someone above their head of customer services who had ignored us for months to try to get some action from higher up. That also didn’t work and we were forced to go no contact with Charlotte for my own mental health believing it to be her to blame when it’s seems it’s actually company policy to treat customers like this. Wish I had lost my s**t with them, wish that I had kicked off. I’d love nothing more than a therapeutic scream and shout on the phone but I don’t, it always falls on deaf ears anyway so it probably wouldn't make any difference how I conducted myself but I don’t. It’s a sham of a company and I don’t think my house will be worth anything in the state it’s in so it’s not like we have any choice but to live with it and attempt to fix the issues over time. It shouldn’t have to be like this. I know we’re not the only ones who have had issues the same as ours, I’ve spoken to several people on many of BDV sites and unfortunately it’s the way they conduct their business. They aren’t even ashamed of it. Please, if you read this when thinking about buying a house from BDV or Avant - however they present themselves, just don’t. Don’t do it. Choose a reputable developer with good customer services. If they lie to you from the start like we experienced from this company, follow your gut and think twice, we wish we had. Save yourselves!

P***ed · 7 February 2024

★★★★★ 5/5

Trustpilot

Very pleasant visit

Very pleasant visit, knew her knowledge on the homes and what was feasible and what wasn’t.Not pushy either which is a big thing nowadays. Would recommend a visit if you’re looking for a house.

Ricci · 17 October 2024

★★★★★ 5/5

Trustpilot

Really enjoyable look around the…

Really enjoyable look around the properties available. Julie couldn’t have been more helpful, open and honest. Answered all our questions and even followed up on an email query I had late on Sunday which was excellent and unexpected. The houses viewed were all well finished and spacious and the location is excellent. The whole process going forward looks well thought out and streamlined and looking forward to closing a deal in the coming week or two. Many thanks 👍

Keith · 25 February 2024

★★★★★ 5/5

Trustpilot

Almost a year...

We have been in our home for almost a year now and have had only very minor issues. Far less than expected and Avant customer services have been great at ensuring these have been dealt with. Some items took a little longer than expected due to covid but with this in mind, the level of service has been excellent.Our home is attractive, warm and very modern which is exactly what we wanted in a new property.

Mark · 26 November 2020

★★★★★ 5/5

Trustpilot

Excellent

My visit to Trinity Fields development was an absolute delight, largely due to the exceptional service provided by the staff. From the moment I arrived, I was greeted warmly and guided through the development with genuine enthusiasm and expertise. Their knowledge about the homes was impressive, and they patiently addressed all of my questions, ensuring I felt well-informed and confident in my decision. Their dedication to providing outstanding service was evident at every step of the way. Thank you.

Lucie · 18 February 2024

★★★★★ 1/5

Trustpilot

This company cares about money and nothing else.

UPDATED**Avant have removed other reviews from other buyers in the estate, so this score is not a fair representation of their actual trust pilot score, also quite obvious write their own positive reviews.**This companies ethics are horrendous. Do not complete your review until all work is completed if you are un lucky enough to buy with them. You will not get the work finished. I have been told that many lies my head is spinning. They have now sold half of my street to a housing association, while promising me this wasn’t going to happen. After everyone, from the site manager to the sales team lied to me about this when they couldn’t lie anymore I was just told “sorry you feel this way” and “Feel free to take legal action”. Be very very careful.

Andrew · 13 June 2019

★★★★★ 5/5

Trustpilot

Another brilliant job Andy Jones

Another brilliant internal job completed by Andy Jones with Jim from the west! At Carnethy Heights, Penicuik. Thanks to you both for coming out as promised and finishing the joinery work to such a high standard

SHIRLEY · 4 September 2024

★★★★★ 3/5

Trustpilot

I had some problems with Avant after…

I had some problems with Avant after they were taken over. It caused a lot of stress and upset but when I email them I can honestly say that the lady I deal with , called Helen has been amazing. Any problems I have she has sorted

Anna · 23 November 2022

★★★★★ 1/5

Trustpilot

The worst customer service EVER!

If you do not want your experience of buying a new home ruining, DO NOT buy from Avant. I had issues from the very beginning with the Sales team and followed their Complaints Process as advised and detailed on their website and every email was ignored, even from the CEO, great leadership!!!. If the CEO cannot be bothered to respond then what hope do you have of getting any response at all when that is the culture the leader of the business instills.Their response time to emails for snagging is ridiculous and they will do anything they can to not respond.I have been in my house for over 2 years, I love the layout and the area but the build quality and willingness to close out snagging issues is appalling. So much so, the optional extra flooring I chose as an extra has never and is still not fit for purposeA while ago I did leave a 5 star review as their best engineer came knocking on doors with a card explaining if they didn't get 10 5 star reviews they would not get a bonus. The worst company I have ever had to deal with

Jo · 17 January 2024