Avant Homes Yorkshire Doncaster reviews

★★★★★ 3/5

Trustpilot

mould

Had our home for 3 years now we had a lot of snags we got everything done. But 1 snag had to be done 3 times it was the seal on the bath it has come back again it is only at the shower end the mould is coming back this should not happen in a new build. It has got worse I sure they cannot of use the right seal. And the paint on the front door has starting to peel off again we had this done last year. This what I have received Good afternoon, Thank you for your email. I am sorry, as your two years defects warranty expired on 24 March 2019 and due to the length of time it has been since the issues were rectified I’m afraid I cannot arrange for someone to attend. I am sorry, Avant Homes are unable to assist further in this matter. Kind Regards Bethany OakleyCustomer Liaison Assistant

Sarah · 9 June 2020

★★★★★ 5/5

Trustpilot

Lewis is great

Our sales advisor Lewis from Greenlock Place has been great. Lovely guy and very professional, explains everything really well, and fills us with confidence about the property. Thanks Lewis.

David · 15 May 2024

★★★★★ 1/5

Trustpilot

Customer service is terrible

Customer service is terrible, many calls, hardly any action. You are fobbed off with the promised of action yet very little occurs. Still have approx 30 snagging issues left after 2 years including from poor quality tiling, faulty oven, faulty hive heating, faulty kitchen doors; replaced more than once due to pickling on the edges. Generally poor finish on what is supposed to be the wow factors, kitchen, staircase and bathrooms.The 'amazing' spec are actually quite cheap parts and looks terrible. Most of our estate has long term issues with Avant, as does the council as they've not even wired up the streetlights despite completing the paving.The house structure itself is ok, but when you live with the design you see its quite poor and wastes space.You're better off buying a basic build and paying extra from specific traders where you can monitor each job properly.Threatened me with lawyers when I put a fence up, but promise to remove but don't the lamp post they placed inside my boundary!About to complain direct to NHBC.Edit 06/06/2020 still not contacted despite comment below.This is normal :(

Chris · 6 June 2020

★★★★★ 5/5

Trustpilot

Cannot fault Avant

We moved into our Avant home just over a year ago and we are still as delighted with it now as were then. We are in Bishopton, part of a much larger development than just Avant. We initially were going with Stuart Milne, but after seeing the Avant show homes, we were sold. We have had a few snagging issues as any new house would, but the response and the service has been excellent, with each issue dealt with swiftly to our satisfaction.We have always felt that nothing was a problem, from reserving through to snagging - site staff have always been very helpful. It’s the best move we’ve made, totally delighted, Debbie Hubbard

Debbie · 6 June 2020

★★★★★ 1/5

Trustpilot

Poor customer service

We bought an apartment in November, and we have been 3 months without an intercom so never know when anyone is outside with a delivery. We have contacted Avant several times, and they do not return your calls, or promise to get back to you, and don’t. It’s appalling. We have also been waiting for a faulty kitchen cupboard door to be replaced since the day we moved in. First it was stolen from their offices, the second door was the wrong size, and they never turned up with the third. Now they aren’t returning our calls or say the will get back to us, and don’t. They try to use Coronavirus as an excuse, which is pretty poor considering this has been going on before the Coronavirus problems even started!The finish of the flat is not great. We have had to paint door frames ourself as the painting done was poor and patchy. If we wait for Avant we would wait forever, and some of the plastering work leaves a lot to be desired.Come to discover that this company is all top show, but when it comes down to helping their customers, they don’t give a monkeys!!!We have raised a formal complaint Stage 1 with the Refional Head of Customer Service, or whatever she claims to be. We are supposed to receive an acknowledgement within 24 hours. 12 hours on an no acknowledgement. We aren’t holding out hope of getting one. Suppose that is the fault of Coronavirus too.UPDATE 30th MAY: The Head of Regional Customer Services contacted us. Made us a promise that someone would contact us about the intercom not working by yesterday afternoon, and this has not happened. She does not respond to emails unless you complain on Trustpilot by the look of things. We have given her until Tuesday or we will be escalating our complaint. Very poor show!UPDATE: June 2nd were advised that the intercom will be fixed at 10am tomorrow. Not before time we say!

M · 2 June 2020

★★★★★ 5/5

Trustpilot

Excellent Avant Team at Fitzwilliam Grange

We recently moved into our first Avant home. We have been so pleased with the service we have received throughout. From our first initial contact with Lindsey and Lucy in the sales team we have been impressed to moving in and having the site team Ash and Steve and customer service of Lisa chasing our sale and Jade helping with our snagging too. They have been professional, friendly and supportive at all times, they have gone above and beyond to make us feel welcome and settled in our new home and they have ensured every detail has been covered to the very highest standard. We would highly recommend the whole team and the service we have received has been faultless.

Kirsty · 15 March 2024

★★★★★ 1/5

Trustpilot

We bought a house from avant around 6…

We bought a house from avant around 6 months ago and I am shocked at the service we have received. Our roof starting falling to bits and they have blamed high winds and say they will not fix the issue. I definitely didn’t expect a brand new house to start crumbling with a bit of high wind especially when high winds are common in the north of England.Would no recommend to anyone.

Chris · 31 January 2022

★★★★★ 5/5

Trustpilot

Reserved a home at the Highstonehall…

Reserved a home at the Highstonehall site in Hamilton and have to say that the sales team have been amazing. Very keen to help us where they can and have shown flexibility along the way. Unfortunately, we needed to pull out of the purchase due to the Covid Crisis so I cannot comment on the build however, the customer service is excellent and (in particular) Sandra, couldn’t do enough for us. We hope to return at some point in the future to buy from this fantastic house builder.

Alan · 8 May 2020

★★★★★ 1/5

Trustpilot

Was very interested in a property on…cormorant road

Was very interested in a property on this lovely estate but was put off by housing association property’s on the estate that are scruffy and with over grown grass and weeds and barking dogs! Did mention this to the sales office and they told me the HA tenant were on holiday must be a long holiday grass a meter high! Lovely estate being let down by HA tenants that don’t give a toss

NIGEL · 22 July 2024

★★★★★ 4/5

Trustpilot

Danetre Place - Daventry

We absolutely love our new home from Avant Homes. Nat J & Rob (sales office) have both been great and guided us through our purchase. If we've had any questions they have always replied & if the answer wasn't known we would receive a reply within the promised time scale. You as their customer are their priority.We did find it frustrating/stressful having to chase the 'internal PX teams' for the various purchase process stages to be actioned, (not the site office as they were chasing for us too). Laura, (after sales on site) has been great too, she keeps us updated with any snagging we may have (unfortunately, you can't escape it in a new house), everything is being addressed, it may not be overnight but there are lots of houses on the development that Laura deals with. We have no concerns, we know Laura will sort whatever snagging we have.All Avant's tradesmen have been polite, turned up on time & cleaned up after themselves.The team on site are very professional, friendly & approachable. Nat & Laura have maintained contact through COVID-19 to offer support, they've not disappeared.Should we ever move from our new home we would definitely purchase from Avant again, we are very pleased with the quality & workmanship... mind you that's so long as we have Nat & Rob to help us along the way with Laura waiting.

Dann · 28 April 2020

★★★★★ 2/5

Trustpilot

Moved in January 2020

Moved in January 2020, 5year rent to buy, definitely will not be buying and so pleased I hadn't bought it. We're charged a monthly maintenance fee of £11 which we weren't told before we signed the forms, for what I do not know but nothing to do with my own house or boundaries (I've spoken to some in the street who don't even get charged, bit sly how they work it tbh imo). The bolt on the back gate didn't line up with the catch on the opposite side lazy workmanship but easily fixed so thought nevermind. After a couple weeks we got a leak coming through the kitchen ceiling and one of the bedroom ceilings which turned out to be the pipes. Few months in we saw neighbours opposite having their roof scaffolded so obvs guttering or tile issues. Very thin walls, windows & doors not fitted the best either so can hear next door AND outside. No boundaries on gardens so people & kids cut through & let their dogs dirty on your garden. Also, ventilation isn't very good & seals in bathroom & kitchen especially, quite a lot of black mould which just keeps coming back. 4yrs on we have another leak in the same upstairs bedroom which could either be guttering OR pipes again, also a big circle of black mould where the leak was (have to wait 2months for believe housing to come out due to the amount of people having problems due to the recent storms). Garden has no top soil they've used clay so is constantly flooded if it rains, boggy so if you like a nice garden you'd have to pay a fortune to dredge it all up. Highly recommend to go elsewhere. Personally, if I buy I'm looking at older houses/estates, newbuild estates are like sardines ya can't move, everyone has 2-3 cars aswell so the traffic is horrendous. Can't wait to be in a position to move out.

Roxanne · 9 March 2024

★★★★★ 5/5

Trustpilot

Fantastic work by Laura the Ava…

Fantastic work by Laura the Avant technician today. Sorted the vast majority of our snags out in just one day.. She went above and beyond with the work and is a credit to Avant homes. Thanks Laura. Good work.

MR · 29 September 2023

★★★★★ 5/5

Trustpilot

Thank You

From the very first contact all staff were extremely helpful and informative. Most importantly they always, yes always, did what they said they would do. When there was an issue that needed resolving it was easy to talk it through and get an answer.On moving in the house was completed to a high standard and whilst there were (and no doubt still will be) a number of snagging issues, which you expect in a new build, it was and is easy to report them and they have been resolved, one by one and the people who have turned up to sort things out have been polite and engaging whilst being professional.Even in these exceptional and difficult times we have continued to have contact and updates and we are confident that issues will be resolved once it is possible for trades people to enter our house to do so.We can only speak highly of the level of service we have received from Avant Homes and their staff. Additionally we are absolutely delighted with our new home and we are looking forward to many happy years here. We have got over the inevitable stresses of moving, with a great deal of help from the Avant team.We would like To go on record to express our thanks to you all and we wish everyone at Avant the very best for the immediate future.Andy and Maggie Street

Andrew · 8 April 2020

★★★★★ 5/5

Trustpilot

Great first-time buyer experience thanks to Avant.

I had a great experience with Avant Homes at their Mapplewell site. The staff were very helpful, and constantly kept me updated with the build progress. A week before the move the site manager took us around the house, and this was REALLY useful. My advice, take a pen and paper with you as the amount of important stuff that gets covered is mind-blowing! The site manager did a great job and helped me to get to know everything in the house in great detail. The house could have done with an extra hoover and a once over on exchange day, but that's just me being a little picky! Overall, a great experience with Avant and would recommend to anyone, especially first time buyers!

Tom · 27 March 2020

★★★★★ 5/5

Trustpilot

Great to be in Martin's Reach

From our initial visit to see the show homes, through discussions about reservation, fixtures and fittings, all the way to purchase and moving in day -- we received an excellent and personal service from Avant Homes.We purchased a new 3 bed semi-detached property on the Martin's Reach development in Wollaton, Nottingham; and have been delighted with (just about) everything since we moved in before Xmas 2019.As expected, there have been some minor snags, but these have been assessed, logged and resolved in a timely manner. Nothing has been too much bother to the Avant Homes team.Special thanks go out to Annabel, Luke and Nav -- who have all cared about us from our initial enquiry through to supporting us as residents of Badger Vale.We recommend Avant Homes to anybody looking to purchase a new build home from a professional and caring builder.

Rob · 24 March 2020

★★★★★ 5/5

Trustpilot

Very happy in my new home

I would just like to express how delighted I am with my new build at carnethey heights in Penicuik and to joe sales advisor onsite there she showed great compassion was always very helpful and friendly every time we visited the site nothing was a chore for her when we went to choose our new kitchen and tiles as their is such a large choice and with her help it made it a bit easier also looking at the show homes gave us some ideas well the big day came exactly when they said it would be and arriving on site that day we were greeted with Shaun site manager who was so helpful and concerning making sure we new how everything worked as the equipment Is very modern also the first week of being here he he came to see if everything was okay which we could ask any thing we were not sure of also taking our rubbish away as we had to wait on the council delivering our bins also to thank the general workers on site are always their to listen if you have a problem that’s what happens when their is someone like shun and Mitch to run an excellent site last but not least susan Housing manager who plays a big part in many developments thank you

Mrs · 21 March 2020

★★★★★ 5/5

Trustpilot

Great experience visiting your Avant…

Great experience visiting your Avant site at Skelton Lake. My partner and I visited Lewis and were immediately welcomed by him. He took the time to explain different options to us including the different home styles to suit what we’re looking for as well as showing us around. Lewis also took the time to send us some additional information for us to think about. Very knowledgable of the site and what’s to come and made us want to move there. Hopefully we can!

Aaron · 4 March 2024

★★★★★ 5/5

Trustpilot

Excellent service by Lewis at skelton Leeds

Excellent service by Lewis at Skelton gate Leeds, helping us with our part exchange. Lewis has been very efficient and friendly from the start. We look forward to completing the rest of our house journey with him.

Laura · 12 November 2023

★★★★★ 1/5

Trustpilot

delayed yet again!

Well... here I am again. Surprise Surprise. Based on my original review we were supposed to complete end of April. After numerous calls I have now been advised that we can't complete end of this month and will now go onto May! Pointless even writing any more as they couldn't even respond to my first review!! no outcome or conclusions just stated sorry we don't have any further information! hmmm

Mr · 20 April 2022

★★★★★ 5/5

Trustpilot

Avant Home - Wilbur Chase - Julie

Avant Home - Wilbur ChaseJulie & MichaelWow What a journey.First time buyer, Non-British National, completely unaware of real estate process in UK. I just tagged along with one of my friends for the viewing in Avant Homes and I met Julie Dickenson. I ened up booking a house. We are grateful for your dedication and unwavering support throughout the entire home buying process. Your responsiveness and commitment to our priorities made us feel valued and cared for. Thank you for going above and beyond for us! Your passion for helping people find their dream homes is evident in every interaction.Thank you for your guidance and support throughout the entire home buying process. Your expertise and attention to detail were instrumental in achieving a smooth and successful completion. We couldn't be happier. Thank you for everything!

Ranjit · 1 March 2024

★★★★★ 5/5

Trustpilot

Avant Homes- Bradley Point

We moved into our hew build 4 bed home last November in Bradley Point.You would obviously expect to have teething issues with new builds, ours were not major and the small issues were taken care of right away. Nick, the site manager was always helpful, responded to calls and emails very promptly. He took care of our small issues and always followed up to see if were we satisfied with the work. I highly recommend buying a property in Bradley Point, you will be investing in a tip top home with excellent after sales service!

Debbie · 1 March 2024

★★★★★ 1/5

Trustpilot

*Avoid*at all costs supposed to be a…

*Avoid*at all costs supposed to be a quality builder nearly two years of hell and its still ongoing trying to get repairs/ damaged items repaired, replaced which were reported from completion! to date we have had 1 of 3 bathrooms available for the last week due to ongoing repairs which have gone wrong from the start lack of materials, trade arriving not aware of the jobs to be be carried out! to tiles falling from walls, not what you would expect for 317000 sadly we were supposed to have a birthday party this week end for our 9 year old and due to the ongoing mess lack of facilities this cant happen! this company only cares about taking your money this becomes obvious very quickly after completion!! if you value your time and mental health stay clear all they care about are the profits!

Julie · 1 March 2024

★★★★★ 1/5

Trustpilot

Absolute a joke

Absolute joke, customer service is appalling. Front door has never been right, not flush or aligned, can't open or lock the door half the time.Kept fobbing us off saying its past the 2 year snagging blah blah, but seem to forget covid lockdowns.The warranty lapsed by a few months and instead of good will gesture etc.. no House to be fair is good, customer care zeroWould I buy I recommend Avant...no

Raymond · 23 February 2022

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service, and very helpful team. This was my first dealing with Avant, and having had bad experiences buying new builds in the past from other developers I was at first reluctant. However the property is an investment to add to my letting portfolio and I can say these guys were great. Like buying any house there are always teething problems the advantage of buying new is once your initial snaggings are done you have the near perfect house. No new house comes without snags and Avant were brilliant at getting cracked through them and even explained the snags I would expect of the next year or so as the property settles.

Friend · 29 February 2024