5/5
TrustpilotOverall my experience was excellent
Overall my experience was excellent. Linda was straight to the point and told me exactly what I needed to know. From showing interest to reservation was all done swiftly.
Trusted Agent profile · Doncaster
Avant Homes Yorkshire Doncaster reviews
★★★★★
1,796 reviews across 1 platform
Leger Way, Doncaster, DN2 5RW
Part of Avant Homes Yorkshire, see every office.
Avant Homes Yorkshire's office in Doncaster, at Leger Way, is rated 3.7 out of 5 across 1,796 reviews on 1 platform.
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Reviews
Every review we hold for the Doncaster office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI had a great experience with avant…Olivia Spray!!!😁🥰
I had a great experience with avant homes. Dedicated staff and knowledge of what they do. And open and precise guidance on steps to follow to secure your new home. Thank you…Olivia Spray…Charles.
Agent replied · 23 October 2024
Hi, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Olivia.
5/5
TrustpilotGreat customer service
Great customer service. Sarah is a true professional full of advice and support during my journey to buying my new home.
1/5
TrustpilotAppalling customer service
Appalling customer service. They agree to repair issues and then drop off the face of the earth. The general managers leave the company after a matter of weeks and you have to start the cycle all over again. If they had decent staff I'd give a good rating as the houses are lovely just a shame staff don't care about there job or customer satisfaction.
Agent replied · 10 June 2024
Hello RobertI'm sorry to hear that you've been unhappy with the service from Avant Homes and we'd be keen to learn more so that we can help.Feedback like yours is appreciated so we can learn what we can improve on for both current and future customers. Could you let us know which Development you're living at and your plot number and we can escalate your issues to the relevant people. If you can let us know which issues you're having we can investigate them.You can either update your review or email support@avanthomes.co.ukKind regardsAvant Homes
5/5
TrustpilotHonest & reassuring
Honest, friendly and professional - Georgiana was helpful, accommodating and all that you would want when delving into a major purchase like buying a house
5/5
TrustpilotExcellent customer service from Louise
My husband spoke to Louise at Cotchett Park today and was very happy with her explanation to his query and her friendly attitude. Thank you Louise
1/5
TrustpilotOnce you are in
Once you are in, they do not care. Some things they promised would be done, were never done. Once they leave the development site, that is it, slow progress. Beautiful design but poor finishes, discovering more and more each day. Still have not completed a number of snags, promise to return and poof, like a puff of smoke, they were gone, never to be seen or heard from again.
1/5
TrustpilotDisgusting appalling and useless
Still no improvement from Avant Elliot Place - over a year of living here and still a joke, outer building issues, not their problem, poor panelling fitting causing drafts and freezing homes not their issue… street lighting WOW we got it other month, road and pavements… only just starting to construct the pavements, waiting 8 months for new flooring to be sealed in both toilet/ bathroom due to a leek, which has now occurred again, sote manager informed, housing informed NO ONE CARES now resulting in black mold upstairs and now coming through onto the kitchen roof… guess who's going tl be paying for that. I am not happy.Absolutely disgusting, appalling company/ housing development full of cowboys and no to little brain cells who dont give two hoots.Worst place. Its a hell hole and i cant wait to be able to pit a sale sign up already.Useless people allowing people to live in poor unhealthy conditions!
5/5
TrustpilotDefinitely worth considering a visit
Julie was great! She gave us an opportunity to view different properties explaining the pros and cons of each and allowing us to explore different home to find the right one for us.
4/5
TrustpilotEnsure you read carefully, and push for answers to questions!
Overall I was impressed with Avant Homes regarding my new build, but there were a few frustrations along the way. This was for Seely Fields.
5/5
TrustpilotGreat service
I can't thank Hilary enough for her support and help. Extremely patient and thorough. Super accommodating!Lovely houses Highlight recommended
5/5
TrustpilotExcellent service ...James was very welcoming and showed us…
James was very welcoming and showed us round all the houses that were available.. he told us all the information we needed and gave us excellent service hopefully we can progress with a purchase if everything goes to plan.. Thank you
5/5
TrustpilotSuper customer service
Lyndsey was incredible, she was friendly, polite and very knowledgeable, both about the particular homes we were looking at and the site in general. She gave us plenty of time and made us feel that we were important. Thank you.
1/5
TrustpilotFurlong park Doncaster AVOID this development
Furlong park Doncaster We have had 2 previous new builds and by far Avant homes are the worst, The workmanship and build quality are the worst by far we've come across, snags galore *Tiles upside down & wrong shade*Damaged roof tiles letting water through bathroom ceiling *Breeze blocks/bricks in the drains empty cans of pop in the stud walls *Doors/windows hard to lock/open*canopy over the poorly fitted *wardrobe doors issues*Garage door broke within an hour of moving in & parts missing off the door How these houses on this development are getting signed off is beyond meStill ongoing with the list some people on the estate have been on a year and still waiting for things to be done/replacedThere legal team is something else (bullies) sending letters out to people on the estate for petty issues and threatening legal action Not a happy customer, my advice would be chose another developer
5/5
TrustpilotReview for Sales Advisor Georgia
A review for our sales advisor Georgia: she was absolutely amazing throughout our journey, from viewing to completion. She was always friendly and professional, greeted us with a smile no matter what, and we feel she went out of her way often to answer any questions and give us weekly updates on the build progress of our home. Her customer service is outstanding and Avant are lucky to have her!
1/5
TrustpilotTerrible Customer Service
The seals in my upstairs bedroom have came apart from the window. Reported the issue and was told this would fall under minor settlement and fall under home maintenance. When I replied to the email to inform that my neighbour had the same issue prior to me reporting this and my neighbours was fixed, nobody replied to my email so I sent another one which was also ignored. I then decided to phone the office in Stirling and spoke to a lady who said she’d look into this and get back to me, yet again nobody contacted me.Really not happy at the customer service and the answers I’ve been given, especially when my neighbour who had the same issue as me got hers fixed, why is it I was treated differently? Avoid at all cost, they’re not interested in fixing snags once you have the keys to your property.
1/5
TrustpilotWoodyard Park - Bathroom leaking - stay away from this builder
The experience could be 5 stars, if only they knew how to make a bathroom that works.My bath has been leaking for more than 18 months, and after more than 8 people came to apply silicone and said they fixed it, today again, after a shower, my bathroom is flooding. The walls under the bath are full of mold. My last open complaint was on September 12th and until now I'm waiting for someone to come and fix it.If you are trying to see the positive side, seriously, look more into the complaints as I ignored them when I wanted to buy and now I regret it.
1/5
TrustpilotLies and deception
When are you going to acknowledge the disgraceful state you’ve left Babington Quarter in? You’ve sold all the houses and packed up and left without finishing off. A dangerous play park for the children, unfinished areas everywhere, not building to the plans you showed customers, rubbish everywhere due to an overflowing public bin and not fixing dangerous issues that you’ve acknowledged. You fob customers off saying you need to send a plumber to fix guttering and can’t even finish off jobs you’ve started. You can’t even acknowledge complaints in the time frame you promise. If anyone is thinking of buying with Avant, come and take a look at Babington Quarter before you part with your money.
1/5
TrustpilotReview of My Experience with Avant Homes Barton Point
My experience with Avant Homes has been highly disappointing, and I feel compelled to share my feedback with potential homebuyers. This review outlines my concerns and issues with their services, hoping to bring attention to the areas that need significant improvement.Overall Experience:From the beginning to the end of my journey with Avant Homes, I encountered numerous challenges and disappointments that have left me unsatisfied with my new home. Regrettably, it seems that I am not alone in my discontent, as many of my fellow residents in the new development share similar sentiments.Specific Issues:Initial Issues: While some initial problems were addressed promptly, several issues persist, including:Walls out of squarePoorly fitted doorsSubstandard kitchen installationInadequate plasteringGarden issues with water pooling due to the lack of topsoilDelays: I have faced extensive delays in obtaining essential items and services, including:Waiting for 10 months for a kitchen doorA frustrating 8-month wait for lightsMissed appointments and poor communicationCustomer Service: My interactions with Avant Homes' customer care have been less than satisfactory. It appears that they are reluctant to take responsibility for the issues at hand, which only adds to the frustration.Conclusion:In conclusion, my experience with Avant Homes has fallen far short of my expectations for a new home purchase. I believe it is essential for potential buyers to be aware of the issues I have encountered and for Avant Homes to address these concerns promptly and effectively. The quality of workmanship, communication, and overall customer experience need significant improvement.I hope that my review can contribute to positive changes and improvements within Avant Homes for the benefit of future customers.
1/5
TrustpilotWorst builder iv ever seen sent someone…
Worst builder iv ever seen sent someone to remove render off grey windows used scourer windows are a mess need repaired like all the build a total mess if your thinking of buying please don’t I’m on barley mow site snd there not selling hundreds viewing none buying on going problem with upvc facias badly installed fire door into garage poor fitting plastering is a total mess painting been done by a 3 year old. Noise through windows boiler plumbed incorrectly so hot water runs hot and cold bad brick work bathroom kitchen snd everything internal nothing like show home cheep taps sinks garage doors arnt insulated floors not level gardens boggy and turf laid badly list goes on for price these houses are totaly and utter rubbish please read reviews and don’t buy radiators are that small house is freezing when questiond about them avant ssid it’s open plan get some doors snd walls put in to make it warmer I told them radiators are getting changed they said that will invalidate my warranty boiler only has 2 year warranty off avant even though they carry a 10 year warranty
5/5
TrustpilotChloe has been fantastic in every way
Chloe has been fantastic in every way , briefing , negotiating , commmunicating and documenting 👍 a pleasureable experience.
2/5
TrustpilotNo impressed at all…Dreadful Customer Experience
No impressed at all… made an appointment for 3.30 arrived 5 minutes early to find a daughter and granddaughter already in with customer salesperson. Reason the gender because the grandfather spoke to me outside as he was babysitting his grandson in the back of his car who was asleep. I eventually got in to the sales showhome about 3.45 but in front of me a car drew up with three females and a young boy, I was sitting in car by this time awaiting on the sales person being done with the walk-in other two females ….. I got out my car and spoke to the lady as I thought they had just rocked up on speck but she told,me they were the family that had just bought the showhome earlier this month and we’re just wanting to have a look around to measure up and take notes for their entry in December ..so they proceeded to go ahead of me and the salesperson “ Sandra” obviously couldn’t take me to show me the plot 305 that I was potentially interested in as obviously this family were still in the showhome/sales home. Eventually she drove up to the plot as it was not near enough to walk, I followed in my car and when we got there I was advised beforehand that access was not allowed as it was still in build and not safe to enter but she would show me plot 305 which was the exact same and available but she had brought the wrong keys!!! So she had to drive back to the office/showhome leaving me standing having a look outside! Eventually she came back certainly within 5 minutes and the weather was dry …although I could have sat in my car but as I say I had a look at outside and around but limited access as haelege fencing didn’t allow for obvious health and safety and being Sunday 8th October no workmen were in site. Even when we got into the plot 305 it was around 4,35 and she was closing at 5pm … it was the quickest walk round I got and no time to take in or ask but a few questions … but totally felt not a valued potential client … so it’s a defo no from me and saved my husband a journey being at home watching rugby on tv to accompany me …dreadful experience…will not be persuing further ….. total wasted time. Avant need to do better in customer relations. Will never recommend !!! What was the point in making an appointment to be sidelined but previous clients overrunning timewise and then for a whole family who had bought showhome that was still being utilised as sales office rocked up and expected to get access no thought about me was given by the salesperson Sandra….who had a bonifida appointment …. Dreadful…..
5/5
TrustpilotAll round great experience
Callum was very knowledgeable and helpful when we visited Ambreton Park and took a lot of time to explain and answer our various question. A great experience comparing to another and look forward to seeing how things evolve.
1/5
TrustpilotRead this review if you’ve even contemplated buying from this bunch of morons…
Annoyed at even having to rate one star, these are the biggest cowboys in existence and anyone buying from them must need their heads looking at - bought old school field at back of my parents property, flooded their house and garden through total excavation of the site causing £30k damage (refer to BBC East Midlands, Notts TV, Nottingham Evening Post for extensive coverage along with many other local publications and involvement from local and now national MPs). Have admitted liability verbally, now denying, rude arrogant and obnoxious to the extreme, deny deny deny, local council even intend to start litigation, making pensioner residents and victims of their criminal damage ill from stress - if this review doesn’t paint a clear picture for you of how much you should take your hard earned money elsewhere then I don’t know what will - send this company down and all who work for it, it’ll be justice well served.
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