William H Brown Diss reviews

★★★★★ 5/5

Google

I chose William H Brown as my agent to sell my property. I had another agent come to view it. I didn’t think he seemed interested he only stayed 10 minutes to have a “quick” look around. Stuart Ellis came to view representing William H Brown and in my mind was very professional and knew how he was going to market the property in the best possible way. I could see no reason for not signing with William H Brown. With members of staff like Stuart Ellis The property had a good number of viewers and Chloe Aldous again was very professional.marketing the property. After the property had a buyer I needed to fill in certain forms. A couple of questions I didn’t understand. So I called in to the WHBrown office in Diss and Chloe Aldous helped me fill in and complete the form. She was a great help, explaining everything to me. Whenever I have called all the staff are more than just helpful. They are all very pleasant and are interested in what you have to say. Thank you Stuart and ChloePositiveProfessionalism

Joan · 15 June 2022

★★★★★ 5/5

Google

Lauren is awesome! We have had a number of dealings with her before, during and after renting our first house. Her cheerful, friendly disposition and willingness to help, in any way she can, even when its outside of her remit is a credit to your company. If William H Brown had more staff like Lauren they would be a market leader! We would recommend William H Brown Diss to anyone who wishes to undertake a hassle free rental with Lauren as a point of contact. Please make sure this feedback is shared with Lauren as we would like her to know how grateful we are for all of her assistance. Wishing you all the best for the future Steve and Victoria (and Ashton!!)

Steven · 15 June 2022

★★★★★ 5/5

Google

Bought my first house through these guys. Mainly dealt with Laura and Hannah, but everyone was helpful and welcoming whenever I went into branch. Would definitely go through them again 👍 …

Frederick · 18 September 2023

★★★★★ 5/5

Google

Harrison and Lawrence (letting department) have been absolutely amazing in renting out my property. From start to finish, they kept me fully informed throughout the entire process. Any time I had a question, they were just a phone call away and always happy to help. Their communication, professionalism, and efficiency made everything smooth and stress-free. They’re truly brilliant at what they do, and I would highly recommend them to anyone looking to let out their property.

Elena · 24 April 2025

★★★★★ 1/5

Google

Awful dishonest estate agents!! Put you on a list to call re house being sold where the sellers were not having viewers! then low and behold house is sold and you haven’t even been given the chance to look!

Alison · 9 June 2025

★★★★★ 5/5

Google

Lauren and Taylor were absolutely fab! During our search for a new rental property we unfortunately faced a lot of uninterested agents predominantly due to the large demand for property. These ladies were the absolute opposite, they not only arranged a viewing for the property we enquired about but others that may be of interest. They were engaged with our move, came across very genuine and professional throughout. Everything was clearly explained and actioned quickly. All round great service!PositiveResponsiveness, Quality, Professionalism

Sarah · 15 June 2021

★★★★★ 5/5

Google

As first time renters we were really unsure of the process. We were waiting for our house sale to go through and Lauren was so patient with us, calling regularly to see how the sale was going and keeping an eye out for rental properties for us. We had heard horror stories of references taking forever to go through and Lauren guided us through the whole process answering any questions we emailed through really promptly and efficiently. I can't sing her praises enough. We had spoken to several estate agents and no-one else was interested in our business at all. Once we had exchanged contracts on our sale the whole process will have taken less than 2 weeks for us to get the keys for our rental home. We will definitely purchase our property through William H Brown purely based on this great service from Lauren that was second to none! Thank you so much Lauren!PositiveResponsiveness, Professionalism

V · 15 June 2021

★★★★★ 5/5

Google

I recently approached WH Brown Diss enquiring about a property they were advertising and I was contacted by Beth who was very friendly and informative. Beth arranged a viewing of the property for me very promptly and following the viewing, the application process went through very quickly and I was in the property within 2 weeks. Big thank you Beth for your help and responsiveness which made this process quick and easyPositiveResponsiveness, Professionalism

Jed · 15 June 2022

★★★★★ 5/5

Google

Having a bad experience with a previous letting agents , we have been so pleased with how we have been treated by this company in particular Bethany. What a delightful and kind individual she is. After months of being let down we have been sorted out promptly, effectively with great efficency. We will always be grateful and we are so pleased we dealth with this company. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

C · 15 June 2022

★★★★★ 5/5

Google

First time renting and wasn't sure what to expect. The lettings team was super helpful and friendly, they walked us through everything. I would recommend to anyone looking to rent or buy!

Sevensage · 19 July 2025

★★★★★ 5/5

Google

A huge thank you to Beth who has been amazing in helping us secure our tenancy! She was very helpful and approachable and we are extremely happy with the service she gave us! Well deserved 5 stars!PositiveProfessionalism

Debbie · 15 June 2022

★★★★★ 4/5

Google

I appreciated how helpful and positive Stuart Ellis was when helping me to sell my mum's cottage. He explained everything very clearly and I was happy with his valuation. When Chloe Aldous created the details of the cottage and made it live on Rightmove it looked very attractive and the details were well written. We got a very immediate response to the property and had viewings straight awayPositiveResponsiveness, Professionalism

Liz · 15 June 2022

★★★★★ 5/5

Google

I decided to re-market my house last autumn, and Chloe at the Diss office posted the excellent property details and photos (which had previously been prepared) back on rightmove and other sites. A number of viewings were quickly arranged, and I soon received a good offer from a young couple. Zoe, a negotiator at the office, was very helpful in ensuring a smooth and stress-free sale.PositiveResponsiveness, Quality, Professionalism, Value

Richard · 29 September 2023

★★★★★ 5/5

Google

So Jess was the estate agent helping me in securing a fabulous, cost effective and homely flat, at affordable deposit and fee cost and also help push it through within one week due to some personal circumstances which gave me. A week to find a property, she not only secured the property but helped me with every question and step along the way even when sometime they may have been stupid question she has supported me through out the whole process, I highly recommend William H Brown and I Highly recommend using Jess as ur estate agent t go to she is not only friendly and professional, she is also in judgemental and very supportive, thank you

JULES · 16 June 2019

★★★★★ 5/5

Google

We couldn't have been happier with the great service from the Diss team at William H Brown. They helped us with both selling our old house and buying our new one, with all that this entailed. Harvey Wallis was our brilliant key contact throughout ... extremely professional, proactive and friendly, which all went to making a stressful time much less so. Nothing was too much trouble and everything went smoothly. Thank you too to Katherine and Kabeer, our two other main contacts. We would thoroughly recommend you to others. A big thank you.

Gary · 16 June 2019

★★★★★ 5/5

Google

We recently purchased our first home. Nicola Hembling was so helpful throughout the entire purchase of the property. She was very knowledgeable and took the time to explain all complex points. Her patience, reassurance and quick responses ensured that the purchase was as stress free as it could have been. Thanks to Nicola’s good negotiation skills we secured the property at a price we were happy with. Due to the effective service received we would not hesitate to recommend Nicola and William H Brown to others.

Anneka · 16 June 2019

★★★★★ 5/5

Google

I can highly recommended William H Brown as the estate agent to use when selling your house at auction. Emma was amazing, she was always there if I had any problems and my house sold for WAY above the guide price as she said it would. Chris was so supportive throughout the process and the open houses were a breeze with the help of Harvey, who has also been great helping me to find a new home. The rest of the team have also been great, always polite and helpful. All in all they made selling my house easy and stress free.

Kitty · 16 June 2019

★★★★★ 1/5

Google

Avoid - poor communication, focus, account management and fee misrepresentation. A branch lacking the resource, knowledge and expertise to handle.

Jordan · 2 October 2025

★★★★★ 5/5

Google

We have been helped by Beth in getting a tenancy completed (first timers) as we are making a move to Norfolk from London. She was very professional & courteous and was able to be our go to person when things were getting a bit much for us. I would definitely recommend William H Brown Estate Agents based on Beth. S & L KellyPositiveResponsiveness, Professionalism

Sandie · 15 June 2022

★★★★★ 5/5

Google

We bought our first house through William H Brown Diss office. Jade was so helpful from start to finish with what was a long and stressful process but she went above and beyond for us and we really appreciate all of her hard work. We would definitely recommend Jade and her colleagues and will be contacting her next time we look to buy/ sell.

Isabelle · 15 June 2022

★★★★★ 5/5

Google

Very professional service. Very proactive in pressing solicitors. I wouldn't hesitate to recommend them. 👍 …

Stephen · 15 October 2025

★★★★★ 5/5

Google

Daisy did a fantastic job for both my partner and I. We’re first time renters and with one of us moving from the bottom of the country I can imagine it wasn’t easy. She kept us up to date regularly and got us moved in smoothly. I can’t recommend Daisy enough!!

Megsbee · 15 June 2023

★★★★★ 5/5

Google

We have recently bought a property through W H Brown in Diss with the help of Harvey Wallis. He has been very professional and attentive at all times and guided us through our journey in a friendly and helpful manner. Nothing was too much trouble for him and this made us feel at ease. We are now happily settled into our new home. Thanks Harvey and all at W H Brown. Phil & Pat

Pat · 16 June 2019

★★★★★ 5/5

Google

Even with a buyer pulling out and my sale taking longer than expected, I am happy to give WHB Diss 5 stars. This is because they were extremely professional at all stages of the selling process. I also utilised the rental side of their business and there was seamless communication and support between the two. I would not hesitate to enlist their services again for property management and sales across the Waveney Valley.

D · 15 October 2024