William H Brown Diss reviews

★★★★★ 5/5

Google

Relocating to a new area is always a worry however Lawrence and Harrison really took the stress out of it for us. Lawrence was really warm, friendly and helpful on the phone. He understood that viewings were difficult as we didn't live locally and was really accommodating in arranging an appointment. We met Harrison at the property who could not have been more welcoming. He was friendly and knowledgeable and gave us the time to explore the property. He went through our application with us and kept us informed every step of the way. We are extremely pleased with the service provided by both gentlemen and would highly recommend them. 5 ⭐️ plus from us

Katherine · 16 January 2026

★★★★★ 1/5

Google

Avoid avoid avoid! I would hate for another family to go through what we have been through with this estate agents! Long story short as the review I have written doesn’t allow me to post due to the length: The rented property that William H Brown were happy to let our 2 children under the age of 3 live in, had water damage after a leak where they told us no damage was made, holes in the floor exposing pipes, dirty after they said it was professionally cleaned, including urine in the toilet, didn’t complete jobs that they assured us would be done, and happy to let landlords family turn up in a aggressive manner telling us to like it or lump it, that repairs wouldn’t be completed. We moved into the property and straight back out the same day, leaving us a week to find somewhere to live due to our previous tenancy about to end. Both Harrison and Lawrence dealt with us over this period, and we never even received an apology, and our emails ignored. When it was eventually agreed that our money be returned to us in full, it was delayed. Harrison ignored our chasing until he realised that the money had not been released on their end, this was the only apology we received. There was no apology from them regarding the situation and no apology for our children being left without a home. They show no compassion, tell you the landlord is the best they have and avoid you when they’ve messed up. F.I.Y if they give you a property and haven’t stuck to their part of the deal in making that house right as agreed, legally you have 90 days to withdraw and to receive all your money back. We wasn’t aware until we seeked legal advice, Lawrence only agreed this was the case after we mentioned it. If this is the best landlord they have, imagine what the worst is like! Avoid William H Brown! Complaint has been made, and awaiting response. Harrison was also informed of this where he responded ‘if you look back at your emails I did apologise, your more than welcome to go further’

Beth · 23 September 2025

★★★★★ 5/5

Google

Excellent service throughout the process of purchasing our new home. Ellie Davis was professional and friendly throughout, from accompanying us on our viewings of the property, to dealing with any questions that we had during the purchase process. Communication was first class with prompt responses to calls and emails. Thank you for supporting us throughout the process.

David · 26 March 2026

★★★★★ 5/5

Google

From the very start of the process to put my parents bungalow on the market, the staff at William H Brown were fantastic! Aiden was the initial contact and handled the correspondence and initial valuation with the perfect amount of empathy as my father recently suffered a stroke, Aiden kept us all informed during the process. Jade & Morgan were later involved as the offer was accepted and again, both were absolutely brilliant with the chasing of conveyancers etc as our sale went through extremely quickly. I would highly recommend this team if you're looking to sell your property in the Diss area, you can't go wrong!

Jackie · 12 April 2025

★★★★★ 5/5

Google

There is a lovely team at the Diss branch of William H Brown. A big shout out to Aiden and Nicola for their professionalism and support during my property selling journey, along with all the staff for always being welcoming, friendly and helpful and ready to listen and answer any queries I may have. Thank you so much!

Debbie · 20 October 2025

★★★★★ 1/5

Google

We arrange a short term rent to buy. All was going well until our purchase completed and we requested the return of the deposit. The Diss office ignored multiple emails, and a visit (no letting people in), and we got an arrears letter for rent on a property we owned. On replying, the arrears people contacted the Diss office, who still failed to respond, resulting in a threat of legal action and a CCJ (on my own house!). A second response to the arrears people and they again attempted to contact the Diss office, who still couldn't be bothered to deal with it. Another reply from me resulted in the Deposit team taking up the challenge and still failing to get any reaction from them. To summarise, whether you are a landlord or purchaser or working in another part of the organisation, you'll get poor service and no response from the Diss office and they don't even seem capable of talking to each other. Now having to seek legal advice on what action I need to take against them to get the matter resolved.

Steven · 2 January 2025

★★★★★ 5/5

Google

I had a very positive experience with this william h brown and would highly recommend their services. From the beginning, the team demonstrated a high level of professionalism and efficiency. They were always responsive, approachable, and willing to answer any questions I had throughout the process. Communication was clear and timely, which made everything run smoothly and stress-free. The entire experience, from arranging viewings to finalising the tenancy, was handled with great care and attention to detail. I particularly appreciated how supportive and organised the team was, ensuring that everything was completed without unnecessary delays. Overall, I am very satisfied with the service I received especially from harrison. Their professionalism and commitment to providing a good customer experience truly stood out.

Mohammed · 13 April 2026

★★★★★ 1/5

Google

Totally disrespectful to people who’ve suffered disabilities. I feel they have an inability to listen and refuse to remove a property from sale that they’ve shown no effort to sell, only ring me to keep asking me to reduce the selling cost constantly. They never rang me to provide feedback for viewings which, is also unfair seems they know I do not live there. The management have spoken to me rudely and tried to cover up my complaint. They don’t even seem to know you are allowed to withdraw from a sale if you feel you’ve been treated unfairly. I asked to have the property removed immediately today and got told it will take 15 days to respond to my complaint. Disgusting

Jazzi · 19 March 2026

★★★★★ 4/5

Google

The overall experience was very quick, efficient and simple in terms of getting the property and sorting all the checks for me to move in on time. However, as the inventory was done on the same morning I moved in, it meant it was not noted there was no heating oil and this then took 4 days to arrive- with 2 children in the home this was not ideal and not unknown that I had children. I feel this should have been topped up before I moved in given this was winter and came as a hidden expense to me.

Nicky · 16 March 2026

★★★★★ 1/5

Google

Over the years I have sold houses with this branch and used the same company in the area as both a landlord or tenant. Having worked in sales / service before starting my own company I appreciate the demands on time & commercial targets. In recent years we have regular cold calls from the office asking if they can rent or sell my cottage. At times this is a nuisance by the high frequency and constant turn over of staff. For private reasons it’s now time to sell or rent so I had decided last week to reach out and invite a visit to discuss either sale or rental. After 48hr Lawrence did leave me a brief voicemail to discuss rental but the note was a little disjointed and lacked enthusiasm. On the Monday first thing I left a note to invite a call back to pin down a meeting. Interested to know about no fault eviction with an expert. End of the day nothing, spoke to Morgan in the office and registered my concerns about slow service. We confirmed the need to turn the page with new energy and have a meeting to discuss either sale or rental. I’m an Airbnb host with professional images and a window with no guests to allow full access. All day nothing from the branch. Somewhat exasperated by the lack of professionalism or integrity to either follow up or make contact from a manager. Close of day - just before six I have an email to say they’ve been busy. Perhaps too busy for new listings so I will politely decline and be honest on the next cold call prospect night. Very dysfunctional branch.

Phillip · 23 September 2024

★★★★★ 5/5

Google

William H Brown in Diss were fantastic with renting my new home. They made everything easy without any pressure on me. Thank you to Harrison for showing me around and sorting everything out for me, top man.

Guy · 16 January 2026

★★★★★ 5/5

Google

We were extremely impressed with Harrison Woolner’s service. Harrison managed the end-to-end lettings process with real professionalism - clear advice, fast and accurate communication, and a strong sense of ownership throughout. Importantly, he kept all parties aligned, removed friction at each step, and made what could have been a stressful move feel straightforward. The turnaround was exceptional: our offer was accepted, we were let agreed, and moving dates were confirmed within 72 hours. That level of delivery reflects more than speed; it demonstrates process discipline, prioritisation, and effective coordination across multiple stakeholders. Harrison represents William H Brown exceptionally well and, in my view, shows the capability and mindset for increased responsibility as his career progresses. Thank you again for all your help and for being part of our journey. We’re genuinely excited for the next step, and you made a real difference.

Elliot · 16 February 2026

★★★★★ 5/5

Google

We have had outstanding attention from all the team at Diss William H Brown branch , Morgan was amazing , he got great feedback from a viewing that enabled us to improve our property to the point where Zoe got the sale , Nicola played a amazing part in all this having also shown prospect owners around our property . From start to finish it was a smooth efficient service , always kept informed , I wouldn’t hesitate to recommend this branch, and wouldn’t hesitate to use them again. Thank you :)

M · 3 August 2024

★★★★★ 5/5

Google

The team at William H Brown were really helpful throughout the process of buying my first home. Laura was great with the mortgage side of things and handled everything quickly and efficiently. Morgan did an excellent job showing me around …

Kieran · 16 November 2025

★★★★★ 5/5

Google

We had nothing but a very friendly and respectful and supportive experience with the staff at Diss William H Brown. We dealt with Lawrence for the most part and he was amazing. He made the whole experience so smooth and simple yet very professional. Katie, who we dealt with on the phone was so helpful and friendly too. A highly knowledgeable and helpful staff and I would definitely recommend them to deal with any property related queries, whether selling or letting.

Bill · 25 June 2024

★★★★★ 5/5

Google

We are very impressed by Harrison, we are looking to rent a place as soon as possible due to work transfer. Harrison has been polite and very helpful during the process. Highly recommend.

Adam · 16 December 2025

★★★★★ 5/5

Google

Harrison has been fab from beginning to end. Finding me a new home within 48 hours. Can’t thank you enough

Stacey · 26 March 2026

★★★★★ 5/5

Google

I had a fantastic experience with William H Brown. From the start, both my mortgage advisor Laura and the branch manager Aiden were professional, approachable, and incredibly knowledgeable. They always took the time to explain everything …

Tom · 16 October 2025

★★★★★ 5/5

Google

Nicola and her team at William H Brown in Diss are handling the sale of my mother’s house along with the purchase of the bungalow she is to move to. Nicola, Aiden and particularly Hannah have been fabulous throughout. Very attentive and nothing is too much trouble in helping with viewings, paperwork and keeping us up to date on how the transactions are progressing. I’ve no hesitation in recommending Nicola and her team if you are looking for help and support in moving house.

Kevin · 15 February 2024

★★★★★ 5/5

Google

We are just about to complete on our first home and William H Brown have been great. Zoe Leeper is our main point of contact and she has been brilliant. Always available for a call/email. As first time buyers, there were a couple of bits we wanted some guidance with and Zoe was very helpful. No question was silly & all answered so we could understand 100%. Zoe also came out last minute to allow us to view the property again before deciding to purchase. Thank you ☺️ we have also used Laura for our mortgage who was also very helpful. Thank you both! 🏡

Lucy · 15 February 2024

★★★★★ 5/5

Google

Agent Harrison was really friendly and very accommodating. He helped me find a suitable house to live. Thanks Harrison

Ali · 16 March 2026

★★★★★ 1/5

Google

I can’t give minus stars! Most probably the least professional set up I have ever encountered! Lack of professionalism, customer care or focus, and the worst experience I have ever had. Never returned phone calls and appeared out of their depth, Hannah was incompetent and useless and the branch manger was no better. I wish I could give minus stars, I have to give them a one star otherwise it won’t get submitted. Will never approach any William H Brown and the Diss branch were the worst. Find another estate agent if you wish to buy or sell, I have and I’m glad I did. Extremely poor performance all round

Mark · 18 September 2023

★★★★★ 5/5

Google

Such a great service we’ve had with buying our first home together with William H Brown in Diss. We have mainly dealt with Zoe Leeper who has been amazing! Extremely efficient and professional throughout the process. She’s kept us well in the loop with everything, keeping us up to date with the progress and next steps. The rest of the team are all lovely too and we’ve used Laura as our mortgage advisor. Nicole came round to value the home we are selling and she was friendly and informative. Highly recommend!

Issy · 18 September 2023

★★★★★ 5/5

Google

I am very early in the process of selling my house but have been so impressed with how organised and attentive Aiden has been. All staff are engaging and friendly both on the phone and in branch. I feel completely at ease and confident in the next process of my journey with Aiden and his colleagues. Thank you

Laura · 20 October 2024