Trusted Agent profile · Diss
★★★★★
211 reviews across 2 platforms
Navire House, Mere Street, Diss, IP22 4AG
William H Brown's office in Diss, at Navire House, is rated 4.4 out of 5 across 211 reviews on two platforms, including 209 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. William H Brown hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Diss.
Every review we hold for the Diss office, from every platform, shown as written. First names only.
2/5
GoogleDrove over 70 miles to view a property, to discover that my appointment slot was 15 minutes. The next potential buyer turned up early, so I had all of 5 minutes uninterrupted time to view the property.
Please do contact us via review@Connellsgroup.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleGreat service and fantastic experience. Harrison is 10/10! Definitely deserves a pay increase!
Thank you for your brilliant 5* review and thank you for your kind words Melanie. Best wishes, Lucy, Customer Relations.
5/5
GoogleBest agents in uk by far ..very professional staff especially Harrison who I term to be the best sales agent I have met..has an eye for potential clients.thumbs up
Thank you for your kind words! We're thrilled to hear that our team, especially Harrison, has left a positive impression on you. Providing top-notch service and having an eye for potential clients is what we strive for. We appreciate your support and trust in us! #bestagents #professional #thumbsup Kind regards, Lucy, Customer Relations.
5/5
Google⭐️⭐️⭐️⭐️⭐️ As a landlord with multiple properties, I’ve dealt with a fair few agents over the years, but Harrison really stands out. He’s enthusiastic, polite, and genuinely courteous. He consistently goes the extra mile, always achieving a great position for me and keeping things smooth and stress-free. A real credit to the team at William H Brown Diss. Keep up the great work, Harrison, you’re a star!
Hello Mark, Thank you so much for your wonderful 5-star review! We're thrilled to hear about your positive experience with Harrison and how he has made managing your properties smooth and stress-free. Your kind words are greatly appreciated, and we'll be sure to pass along your compliments to Harrison and the team. Best regards, Lucy, Customer Relations Team
5/5
GoogleOur recent experience with this company when purchasing our new home was very satisfying. I would like to thank all the staff especially Zoe Leeper for their total professionalism. Zoe in particular showed us around the property and was able to answer all our questions, she kept us informed throughout and contacted us to share any relevant information on a regular basis. She was definitely on the case from start to completion. If you are looking to buy or sell a property we highly recommend W.H.Brown.
5/5
GoogleOur recent experience with this company when purchasing our new home was very satisfying. I would like to thank all the staff especially Zoe Leeper for their total professionalism. Zoe in particular showed us around the property and was able to answer all our questions, she kept us informed throughout and contacted us to share any relevant information on a regular basis. She was definitely on the case from start to completion. If you are looking to buy or sell a property we highly recommend W.H.Brown.
1/5
GoogleGhastly collection of over priced housing with the normal estate agent mumbo jumbo speech attached
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleVery professional and excellent service from Nicola and her team at Diss. Kept us informed all the way through our sale and made the process as stress free as much as they could. Couldn't fault this team and would recommend . Thank you.
Thank you for your glowing 5* review and recommendation Linda. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service from Ellie Davis at W H Brown. Dealt with our purchase. Clear and accurate Communication Can-do approach. Prompt and reliable responses to issues that arose.. It was a pleasure dealing with Ellie at W H Brown (Diss).
Thank you for your kind words! We are so happy to hear that Ellie provided great service during your purchase and handled any issues promptly and reliably. Kind regards, Lucy, Customer Feedback and Support Team
4/5
GoogleOverall good experience when dealing with W H Brown. All members of staff I dealt with were helpful. Aiden was very thorough with the initial assessment and valuation. I should also mention Zoe who handled the viewings and negotiated with the buyers.
Hi Paula, thank you for sharing your positive experience with W H Brown. We're delighted to hear that Aiden and Zoe provided you with thorough and helpful service throughout the process. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe best estate agents in our local area. Hannah was absolutely amazing! Kept me updated of our purchase every step of the way. Also going out of her way to make sure things ran as smoothly as possible. Would highly recommend and will be using them again in the future. :)
Thank you Courtney for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
GoogleWorst letting agency we have dealt with. Calls and emails never answered or returned. Sadly would not recommend.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
1/5
GoogleI should’ve listened to the poor reviews on here. We came here to see Laura Driver, the mortgage expert in this branch, to see our options for a mortgage. She agreed to see us at 7pm which was good as we live over an hour away. Once we got there we were given a full on presentation of why William H Brown is the best which seemed a bit elementary but anyway, we submitted an application for just one of us for some reason, (still not sure why we didn’t try both of us at the same time) and she asked me to send her my credit file using CheckMyFile. Which she said was free but I actually got charge £15 for so watch out for that. It took her 25 days to bring us back any results during which I emailed her twice and she responded to the first one but the second one totally ignored. After the 25 days she told us that my application was unsuccessful and wanted to try my partners and asked for her credit file. We had gone into the original meeting saying that we had tried a few months prior and that this was a likely result so to try both of us or just my partners on her own. In which she did the complete opposite and only tried mine for some reason. The process took so long that we were put off continuing any further as we don’t have months of our lives to waste. We have had previous experience of William H Brown in a different branch and it was the exact same experience….initial impressions seem very good but then under the surface is a total shambles. Wouldn’t recommend.
Hi Chloe, Thank you for sharing your experience with us. We're sorry to hear about the issues you faced and appreciate your feedback. Please contact us at complianceresidential@sequencehome.co.uk so we can look into this further. Best regards, Lucy, Customer Relations Team
5/5
GoogleI have had the most smooth, stress free and quick experience with william h brown on selling our home and purchasing a new home. I highly recommend aiden read and nicola wheeler from the Diss branch! Super friendly and we look forward to a new chapter with all their help.
Hello Kimberley, Thank you so much for your wonderful 5* review! We're thrilled to hear that Aiden Read and Nicola Wheeler made your experience smooth and stress-free. We wish you all the best in your new chapter and appreciate your recommendation. Best regards, Lucy, Customer Relations Team
1/5
GoogleCOWBOYS and SCAMMERS. Would have given minus starts if possible. Do not use at all costs. refusal to return phone calls, ignorant to emails and worst of all underpaying rental payments to landlord by as much as 50%. A literal joke of an agency. A strong message to all landlords reading this to dodge this agency at all costs. Genuinely astonishing how you think this is an appropriate way to provide a service to clients. Have reported to Trading Standards and will take further action where necessary until changes are made!
Hi Anthony, thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at complianceresidential@sequencehome.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe had a viewing with Zoe Leeper who made us feel very welcome as we arrived at the property. Zoe took us into each room and gave us plenty of time to have a good look around. Zoe appeared to be very knowledgeable with regards to the property and advised if we had any further questions to just get in touch with her and she would find out the answer for us. As we left we were given a print out of the details of the property in a presentation folder which we felt was a nice touch. We were so impressed we are now in the process of buying the property.
Hi David, thank you for sharing your positive experience with Zoe Leeper at our agency. We are delighted to hear that Zoe provided you with excellent service and that you are now in the process of buying the property. Best wishes, Lucy, Customer Relations.
5/5
GoogleI recently had the pleasure of using the services of Lawrence Cole and Katie D'souza, of William H. Brown, as letting agents for a home I own in Suffolk County. I found them both to be knowledgeable, professional, and pleasant to deal with throughout the time of listing and securing a suitable tenant. They provided me with localised and specialist expertise, along with the infrastructure, processes, and networks of a UK-wide property group. I highly recommend them both to anyone needing such a service.
Many thanks for your marvellous 5* review and recommendation Ian. Best wishes, Lucy, Customer Relations.
5/5
GoogleHave just moved into our new rental house through William H Brown. From viewing through to key collect Lawrence was extremely helpful and very quick to respond to any of our questions. Very good experience.
Thanks for the wonderful 5* review Courtney leek! Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service provided in assisting us rent our property- Lawrence took the time to understand our situation and delivered in making the process trouble free and showed a clear passion for his work. Looking forward to working with them going forward.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service from Harrison when looking for somewhere to rent in a short period of time. Being flexible with our work hours to get tasks completed. Would recommend to anyone looking to find somewhere to live in the Suffolk area.
Many thanks Emily for your fantastic 5* review and recommendation. I will of course pass on your kind hearted words to our Diss branch. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had a great experience with the letting agent Katie in Diss she was quite helpful, managed to secure a place smoothly, thank you Katie
Hi ruemak, thank you for sharing your positive experience with our letting agent Katie in Diss. We're delighted to hear that she was helpful in securing a place for you smoothly. Kind regards, Lucy, Customer Relations.
5/5
Google"Great experience with this letting agent!" Harrison helped us with our application to rent in Diss. He is responsive, professional, and makes sure everything goes without any difficulties. They are honest and prompt in their communication, and they genuinely care about their customers. Their services are highly recommended for a dependable and stress-free rental transaction. Well-earned five stars!
Many thanks for your outstanding recommendation, 5* review and your generous comments Paulo. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have had many recent dealings with estates agents. However Simon and Zoe stood out from the crowd. Both were friendly yet professional at the same time. Simon went out of his way to show us a house on his way home and out of hours. No offers of this kind of service from any of your competitors. He also kept us informed without feeling hassled. Zoe showed my family and I around a house, she appreciated we had travelled a way to view and made us feel valued and not rushed, even when the next viewers arrived early!!! She had a very nice, informative and professional manner about her. Both Simon and Zoe are a credit to William H Brown and would highly recommend them. Thank you 😊PositiveResponsiveness, Professionalism
1/5
GoogleVile operators, who dragged me on a 4.5 hour round-trip, to "view" a property that wasn't even on the market. This was just to sell me one of their over-priced mortgage/life insurance/funeral packages. (they failed) Awful, moral-free, parasites with no regard for anyone else. No wonder the "industry" has such a bad name. Try them for yourself and see. Take no notice of any platitudes they respond with. This is what happened and they know it.
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Tell us what you need and we'll put you in touch. William H Brown hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Diss.
