The Online Letting Agents Ltd reviews

★★★★★ 5/5

Trustpilot

Expert lettings agency

Many thanks to Magda and her colleagues for their support and advice which was massively appreciated.

David · 20 November 2023

★★★★★ 5/5

Trustpilot

It's a No Brainer!

I'm a professional landlord with properties in London and one of the early clients of the Online Lettings Agents, around 10 years. As a client I have always found their service professional, friendly and seamless, they have always answered any questions I have on all matters related to lettings. They offer a great service for any landlord or property owner letting property without having to pay high street fees of 7 -12 percent plus VAT, or around one months rent in many cases.Apart from the financial savings the other advantages I found are that since you do your own viewings you are able to assess if the prospective tenant/s are suitable for the property. In my case I have sometimes sent applicants along allowing the tenants living there to show a property and answer any questions, in many cases this works well as long as you are fair and have a good relationship with them.It’s very straight forward so why not give it a go, you can always use a high street agent along side, but sometimes this can get tricky if you are both contacted by the same applicants, high street agents always want their commission.You decide!

Arif · 30 June 2022

★★★★★ 5/5

Trustpilot

The online Letting Agent was a good experience

The online Letting Agent was so much more efficient than any of or previous experiences with local letting agents. It was easy to use them and we felt that we received all the support we needed. We will definitely use them again.

Ian · 16 August 2020

★★★★★ 5/5

Google

Very satisfied with the service received from TOLA. The staff are extremely responsive and knowledgeable, liaising with all parties.

Adrian · 17 September 2025

★★★★★ 5/5

Trustpilot

they know their business

Once again this company have supported me in finding new tenants with their expertise and sound advice. Couldn't have done it without them. Can't recommend them enough! Thanks Eleanor, Sarah and the team.

Dominique · 26 April 2022

★★★★★ 5/5

Trustpilot

Lease renewal and TDS

First class service from initial query to completion of request.Information provided was clear and concise. Execution of requested service was seamless and timely.Very professional service with excellent value for money to boot.Thank you Eleanor. Will definitely recommend the on-line letting agent and use them again.

Wes · 14 June 2019

★★★★★ 5/5

Google

We have been using The Online Letting Agents since we bought some buy to let properties 14 year ago. They give a great service, always reliable and professional. It is very flexible, you can choose different packages depending on how ‘hands on’ you want to be as a landlord. Prices are reasonable too. Would highly recommend.

Anne · 22 April 2024

★★★★★ 5/5

Trustpilot

Always fabulous fast efficient and…

Always fabulous fast efficient and honest dealings with this Agent. Fees are very reasonable to a private Landlord. Good AST drawn up very quickly once a tenant has been found. Never disappointed which is why I will always use them! Thank you Eleanor and Sarah.

Amanda · 5 March 2019

★★★★★ 5/5

Google

Eleanor and her team go above and beyond to provide a really first class service. They are friendly and efficient and just get the job done. I couldn't recommend them more.

Victoria · 22 June 2022

★★★★★ 5/5

Trustpilot

Landlords Dream

I wanted to share my experience with The Online Letting Agents, who have been nothing short of fantastic. They provide a friendly, professional service that you can rely on, and they're incredibly fast too.

Gary · 21 March 2025

★★★★★ 5/5

Trustpilot

Would Highly Recommend

We have been using The Online Letting Agents since we bought some buy to let properties 14 year ago. They give a great service, always reliable and professional. It is very flexible, you can choose different packages depending on how ‘hands on’ you want to be as a landlord. Prices are reasonable too. Would highly recommend.

Anne · 11 April 2024

★★★★★ 5/5

Trustpilot

Great Service

Everything was dealt with quickly and effectively. The team was very proactive and resolved any complications immediately. Have used them before and would use them again

J · 14 December 2022

★★★★★ 5/5

Google

Excellent. Very good value.

Simon · 16 January 2026

★★★★★ 5/5

Trustpilot

A newcomer..

Was worried about the letting process but They made it so easy , clear concise instructions they were at the end of a phone when I needed help. Step by step Everything went to plan. Peace of mind . PERFECT.

Janet · 31 July 2020

★★★★★ 5/5

Google

I will be using this company for my portfolio going forward. Exceptional customer service. A friendly voice at the end of the phone. Very happy indeed!

Clair · 10 June 2025

★★★★★ 5/5

Trustpilot

Another successful letting.

Another successful letting using the online letting agents. Many thanks to Sarah for all her help throughout the process.Great service, great, consistent communication. Great value. Highly recommend this company for anyone wanting to let their property.

Rachael · 30 May 2021

★★★★★ 5/5

Google

The Online Letting agents have helped me for years . They are totally honest and upfront about pricing ,services, and relevant questions you might have relating to your property, prospective tenants,leases etc. They always respond quickly and personally I find emails work just great for me . Pricing compared to London estate agents is a big part of why I use them . It means I can spend more on maintaining the property and keeping tenants happy.

Penelope · 22 June 2022

★★★★★ 5/5

Trustpilot

letting process…

The whole process of letting arrangement was very smooth. Helen Chapman was very professional, replied to my email with in few hours. That itself made me fee confident and comfortable, especially since I reside overseas.

Dr · 13 July 2021

★★★★★ 5/5

Trustpilot

Gold standard for support, service and value

Quite simply the best support and service of any company that I've used in the past 8 years.We used the tenant finding and administration services - lightning responsiveness, sound advice, and great value. Most impressive of all is the continued support 8 years later when the tenancy came to an end (yes, I've been slow to write this!). Can't recommend highly enough

Lisle · 12 October 2023

★★★★★ 5/5

Trustpilot

Have used on many occasions and have…

Have used on many occasions and have always been extremely pleased with the service we have had from them. We always have a full package and they take really good care of the process. Always at the end of the phone and quick to respond if needed. 5* service from start to finish

Deb · 22 April 2024

★★★★★ 5/5

Google

So unlike High Street Estate Agents: Incredibly helpful, professional and knowledgeable staff, with no flash suited confidence monkeys to contend with. They provide exactly what you need and want at incredibly affordable prices. Not sure why High Street agencies are still flourishing...

Mike · 27 October 2024

★★★★★ 5/5

Trustpilot

Excellent service from start to finish…

Excellent service from start to finish I would highly recommend this company. They have exceeded expectations and are consistently professional, friendly and full of integrity. They helped me in every aspect of the Tenancy process. They handled the transfer so well. I am so glad I found them. Fantastic service.The staff are knowledgeable, helpful and the response times are excellent. In one word "Amazing". Thank you to the whole team for the excellent service they provide.

Abhijeet · 11 July 2022

★★★★★ 5/5

Trustpilot

Outstanding Service!

I don't give out 5 stars very often, but here it is well deserved. Special mention to Sarah who helped us navigate several hurdles placed by tenants. She always responded quickly and kept us updated.

Carl · 8 June 2021

★★★★★ 5/5

Google

Very good estate agents, have been with them for several years. Thank you Team for your hard work!

Victor · 22 June 2023