Davis Tate Estate Agents Didcot reviews

Hi Hari. Lovely to meet you and thank you for the great review, Giselle

Hi Pramod. Thank you for taking time to do this review, Giselle

Thank you Himabindu

Dear Ms Grantham-Hughes I am very sorry to read you have been dissatisfied with your service received from us. Please do get in touch so that we can take up any issues and ensure they are dealt with. Our Customer Grievance Procedure is as follows: Davis Tate aim to provide the highest standards of service to all clients. We are member of the National Association of Estate Agents (NAEA), The Association of Residential Letting Agents (ARLA) and The Property Ombudsman (TPO) and many of our staff have professional qualifications to ensure that your interests are safeguarded. However should you have a grievance as a result of your dealings with Davis Tate we have the following procedure, which we will endeavour to follow. • If you have aired a grievance with any of our staff over the telephone or orally and you are not happy with the outcome, you should put your grievance in writing to the appropriate office manager. • Your letter will be acknowledged within 3 days and investigated thoroughly and a reply sent to you as quickly as practically possible and anyway within 15 working days. • If you are not satisfied with the outcome of an initial investigation, your grievance given final viewpoint by a senior manager. • You should address this to:- Matthew Davis or David Tate at 46 Bell Street, Henley on Thames, Oxfordshire RG9 2BG • In the event that the final viewpoint still fails to satisfy you, you have 6 month to refer the matter to The Property Ombudsman at : Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire. SP1 2BP You are also entitled to have grievance referred to the Ombudsman should we fail to deal with matters expeditiously i.e. within 8 weeks of the date of your initial written notification. We always endeavour to provide the highest level of service to all our clients, if at any time you feel that, something is wrong, you should air your concerns immediately to a member of Davis Tate staff so that it can be put right. Regards Davis Tate