Chancellors Didcot reviews

★★★★★ 1/5

Google

was promised some white goods and signed a contract on that basis, however when I moved in I was found that there was nothing (no oven, no fridge, no freezer, no washing machine). I was so upset and the landlady was very sweet to remedy it even though it was no fault of her own (she did not handle the contract negotiation process) - DO NOT TRUST ANY PROMISE they make you just ask for black and white (esp with inventory) with them as this is how they work.

Phoebe · 25 August 2018

★★★★★ 1/5

Facebook

Dreadful service, continuous changes in staff, failure to carry out basic instructions, continuous failure to keep records up dated, continuous failure to fully and completely inform vendors of what has or hasn’t been agreed, and ultimately to blackmail vendors to make good your failings. This is NOTHING short of disgraceful behaviour, that had our decease aunt not been such a kind person we fully would have left this run to court proceedings, comfortable in the knowledge that we would countersue for the costs and interest and that we would happily have involved media at the most valuable to Chancellors point…locally, whilst defending / countersuing. At no point has Chanellors managed to even reply to questions / respond to complaints (and there is a very long list of them) nor unfortunately have Chancellors apologised to us, and the costs incurred by their numerous changes in staff, failure to comply to instructions or update staff etc, has ultimately cost a charity well over £1700! Disgusted

Dinah · 6 July 2018

★★★★★ 5/5

Google

Chancellors have been very efficient in assisting from the point of registering interest in properties, right through to the application process. Elizabeth Bissessar was very informative and thorough while showing us around the properties and could not have been more helpful as well as Jack Yeaman, assisting from the office to arrange these viewings for us. Overall a great experience with Chancellors.

Siobhan · 28 July 2019

★★★★★ 1/5

Facebook

I really don't know what wrong is with this company. First nicely they contact you, and later they don't pick up the phone or reply for messages. They keeps flats to rent which are not available any more. Someone could tell me for what are you keep them then? I can understand mistake but is not first time when I caught a contact with your Agents and I'm getting ignored. It's not nice especially when you earn money for helping them. No recomend

Marta · 9 April 2018

★★★★★ 1/5

Facebook

Horrendous lettings agency. It's been over 5 weeks since I've moved out and my deposit hasn't been returned, despite many promises that it will. All the agency fees and where do they go? You get dismissed at every opportunity - even by managers. The start of my tenancy should have been a flashing red light with changing the moving date around and the lackluster approach. If I owed them money there is no way this would be dragged out. Do yourself a favour and AVOID AT ALL COSTS!

Jennifer · 4 April 2018

★★★★★ 4/5

Facebook

Excellent customer service! Georgia Onions helped me with my rental property, she kept me up to date and confirmed everything via email we agreed on the phone. Only one negative, due to management availability during the upcoming bank holiday weekend, I needed travel 160 miles to get my passport verified prior to the move in - this wasn’t the best experience, but at least the team was apologetic about the issues and thankfull after I popped around with the required ID. Fingers crossed there will be no issues on the move in day.

Zsolt · 22 March 2018

★★★★★ 1/5

Facebook

This is the worst property management group i have ever seen. They mis-sold the agreement with tenant, by not disclosing the matter in full, and later cause a lot of trouble to tenant. I would suggest not to sign up property managed by Chancellors. Or if you signing up, please get all the clause clarified as they don't disclose all the terms properly. For my case they just mention tenant responsible for utilities & water in agreement as a standard clause. Never disclose a huge fixed amount of water charge applies to the property. As a responsible tenant, tried to setup water account at the beginning, however water company confirmed no account exist for that property and same informed to agent. Spent entire tenure (16 months) and nobody inform anything about water bill outstanding. 2 months after leaving the property, agent coming back with outstanding water bill part of landlord's maintenance fees, which need to be paid out. While enquiring they advised, it was not mentioned clearly to me, however this is outstanding water bill need to be cleared in time. I would have not signed the agreement at the first place if this was clearly mentioned to me at the beginning. So must say, stay away from this company.

Biswajit · 20 March 2018

★★★★★ 1/5

Facebook

Dreadful. Was very interested in viewing a property but they kept putting me off (couldn't make this day, didn't do weekends, no staff free etc. .etc). When I finally pinned down an appointment, they rang the morning of the viewing to say an offer had been accepted on the property. Funnily enough, I've been watching said property and it's still for sale (not STC - For Sale)!! This has now happened with another property but the estate agent in this case was more blunt. I was told they preferred viewers who had already sold their home or at least had a firm offer on it. When I persisted, she announced they'd had an offer on it anyway. You guessed it; it's still For Sale (not STC !!!). I do feel sorry for the vendors. What a shocking outfit.

Christine · 9 March 2018

★★★★★ 1/5

Facebook

Rented and bought through Chancellors - one of the worst levels of customer experience I’ve ever received! Renting they only care about annually increasing your rent but not about getting in touch with the landlord to fix any issues ... we went straight to our landlord and bypassed them. When it came to moving out - no notice or contact of a closing inspection before we left, we had to chase them. Gave us keys to the property to finalise cleaning (after a post inspection after we’d moved out!!) Then received a panic email that the new tenants were moving in that day!!! When it came to buying through them... the sales woman who showed us round the property was beyond pushy - basically making us feel like she’d say anything to get us to buy. The gentleman who kept us updated on progress during the sale struggled to do just that! Wouldn’t recommend these guys for anything.

Danni · 17 November 2017

★★★★★ 5/5

Facebook

I would like to thank Jaymie Cobb for her excellent service. She promptly replies to my emails, and she is very polite and professional. Best regards, Monika Salter

Michelle · 3 March 2020

★★★★★ 5/5

Google

Caitlin was very friendly and progessional. Thank you

Efe · 30 April 2023

★★★★★ 5/5

Facebook

Casey Gramson (account manager) has always been very professional and performed tirelessly and diligently especially during a challenging time with a particularly tricky client. Her communication has been seamless, and she has followed through on all issues that were raised to completion, including ensuring all works were managed efficiently. She has been very consultative and highly reliable and assisted me with all enquires. Her detailed knowledge on all aspects (legal/contractors etc)has also been greatly appreciated. Highly recommended !

Dorian · 31 January 2019

★★★★★ 1/5

Google

Very bad service. Online receptionist always asks details and say they will pass the info to collegue, and they forgot about it. They never call you. When you call them ot automatically goes to someone else who dont recognise you. I personally visited didcot office, and met to branch manager again they filled form asked every detail and my requirement then forgot... If i could give zero star or minus one i would happily give to them.

Geetanjali · 28 July 2019

★★★★★ 1/5

Facebook

This agencyin headington has been hassling me with calls for 4 months despite asking them on several occassion not to; i have never registered with them and they've obtained my details.I'm not selling a house and don't want to buy one. If i did i woud not go through them. Their tactics are appauling and if they are spending time calling likes of me then you could be wasting your fees. Have passed on complaints to leading authorties now also. Buy from elsewhere.

Clare · 12 April 2017

★★★★★ 5/5

Google

Excellent service. Joseph was so helpful throughout the process.

Nithin · 14 March 2023

★★★★★ 5/5

Facebook

Great customer service, tips and advice and what's available in the rental market ready for one of my friends to take the next step! Thanks Lauren Moorcroft for all your help !

Mags · 9 December 2016

★★★★★ 5/5

Facebook

These guys have been fantastic! We sold our house over the asking. They were all really professional and friendly - we'll done all team especially Sian, Harry and Amy @ Aylesbury Branch

Lesley · 10 November 2016

★★★★★ 1/5

Google

Absolutely terrible. Not sure how they're still running as when I try and phone they decline my calls, never had a callback from them either or any confirmation on any bookings at all and there have been many... just all round terrible service!!

Braedan · 20 February 2024

★★★★★ 5/5

Google

Bryony was very polite and helpful on the phone discussing my options for rentals

Molly · 16 August 2022

★★★★★ 5/5

Google

Matt did a great job for us and was a pleasure to work with at all points -- particularly in a trying time in the market -- and went above and beyond when we were completing.

Katie · 1 September 2025

★★★★★ 1/5

Google

Tried to contact your office few times regarding some properties your are advertising, and finally one of your colleague answered, and she was so rude, my english isn't well, maybe I can't understand sometime, I don't understand why so funny when I said I am the first time buyer, then finally your colleague hand up the phone....

Thomas · 12 February 2023

★★★★★ 5/5

Google

I have received Services from other agents but Bryony is outstanding. I was homeless. She understood the stress I am going through and did her best in having my application get through to the landlord and constantly communicated as she liased between us. Keep it up

Nthabiseng · 17 July 2022

★★★★★ 5/5

Google

Abbie has been just outstanding, always keeping us informed and a really upfront person. With Abbie nothing is too much trouble and she has constantly kept us in the loop with regular updates in person with viewings and over the phone. We can't thank you enough.

Pippa · 17 July 2022

★★★★★ 5/5

Google

Friendly and professional service. Thanks

Ertan · 5 August 2025