Chancellors Didcot reviews

★★★★★ 1/5

Google

I was extremely disappointed with their servicers. The house that we rented for 1 year and a half had, of course, issues and was not perfectly clean. This was not a problem for us but when we moved, they claimed a huge amount from the deposit, even if we cleaned the house with professional services. They claimed something that was there before we moved and they said we left the carpet burned but when I repeatedly asked for a picture to prove that (that room was unoccupied) they didn't provide nothing. Instead, they said: "as a gesture of good will" they will only ask us to pay half of the price of the carpet. And it's taking more than 30 days to have the deposit returned. I feel they are stealing and I will avoid this agency on the future.

A · 13 June 2020

★★★★★ 2/5

Google

Put an application in for a property and was told that I could give my notice to leave my current accommodation only to find out a few days later that the property already had another applicant which I was never told about on numerous occasions that they could have. Service has been slow and lacking useful information right from the beginning of my experience with Chancellors. There are much better and more professional agencies available in Didcot, would recommend people look elsewhere if you want a good service.

A · 13 June 2020

★★★★★ 2/5

Google

Extremely poor service. They promise excellent service to tenants on houses managed by them, but that fizzles out once you move in. I have been without a working shower for a month now, but no action has been taken. there was 2 weeks wait to take first step, 1 week to get someone to have a look and now we await quotation from plumber. If it really take 4 weeks without any fix for a shower, then I don't think that is excellent service which they promise.

A · 13 June 2020

★★★★★ 2/5

Google

Put an application in for a property and was told that I could give my notice to leave my current accommodation only to find out a few days later that the property already had another applicant which I was never told about on numerous occasions that they could have. Service has been slow and lacking useful information right from the beginning of my experience with Chancellors. There are much better and more professional agencies available in Didcot, would recommend people look elsewhere if you want a good service.

Emille · 14 March 2020

★★★★★ 1/5

Facebook

Totally frustrated with the lack of communication from personnel within this company. We have lost one house we intended to purchase and are now in danger of losing a second! Poor is not the right word!!!

Richard · 8 November 2017

★★★★★ 5/5

Google

Great service from Chancellors! Many thanks to Caitlin who made the entire letting process smooth and professional.

Tarek · 14 November 2022

★★★★★ 5/5

Facebook

I have had nothing but amazing experiences with Chancellors and especially Casey Gramson, she is always prompt and professional. nothing is ever missed and I am very happy with all of Casey's help

Romy · 3 October 2019

★★★★★ 5/5

Facebook

I would just like to say a BIG thank you to Scarlett Harrison, Property Manager, for all of her excellent and prompt service in regards to my recent contract extension. The communication was very thorough through every step and I greatly appreciate it. In addition in the past when I have had queries she has always been efficient and happy to help which is very reassuring. Thank you.

Leslie · 2 October 2017

★★★★★ 5/5

Google

Caitlin was very helpful. She was able to answer all of our questions and was welcoming and on time.

LYDIA · 16 August 2022

★★★★★ 1/5

Google

I was extremely disappointed with their servicers. The house that we rented for 1 year and a half had, of course, issues and was not perfectly clean. This was not a problem for us but when we moved, they claimed a huge amount from the deposit, even if we cleaned the house with professional services. They claimed something that was there before we moved and they said we left the carpet burned but when I repeatedly asked for a picture to prove that (that room was unoccupied) they didn't provide nothing. Instead, they said: "as a gesture of good will" they will only ask us to pay half of the price of the carpet. And it's taking more than 30 days to have the deposit returned. I feel they are stealing and I will avoid this agency on the future.

Irina · 27 January 2020

★★★★★ 5/5

Facebook

I will like to thank Casey Gramson for her FANTASTIC work managing my property. She is always helpful and returned all phones calls and emails same day. She is highly talented. Silvia Clemete

Silvia · 30 July 2019

★★★★★ 5/5

Google

The service was excellent and Sam was very engaged and quick to answer any questions and queries raised. Highly recommend to all.

Anubhav · 14 March 2022

★★★★★ 1/5

Facebook

Worst customer service. Filled up online booking form for viewing 10 days in advance. Nobody contacted for days. I have started calling them but no competent person picks up phone just promises that someone will call me shortly to confirm viewing slots. Well - noone did. Finally received an email saying the day I chose for viewings is "the busiest for Chancellors" - well it is a Saturday as it is my only off day - and they are only able to show me 1 property out of the 8 I expressed interest to view! Very disappointed.

Susanna · 28 November 2019

★★★★★ 1/5

Google

I would not recommend this Company to anyone wishing to buy or sell a house. Even at the point of exchange the property i was purchasing was still on the market, when asked if they would remove it they refused. They didn't even change the status to under offer which made us panic throughout the sale. Chancellors also insist on phoning you several times a week with updates on new properties even when you are nearing completion on a property with them.....why? What should have been a very exciting time turned into a stressful period of our life.

Wendy · 4 November 2019

★★★★★ 2/5

Google

Put an application in for a property and was told that I could give my notice to leave my current accommodation only to find out a few days later that the property already had another applicant which I was never told about on numerous occasions that they could have. Service has been slow and lacking useful information right from the beginning of my experience with Chancellors. There are much better and more professional agencies available in Didcot, would recommend people look elsewhere if you want a good service.

E · 2 October 2019

★★★★★ 5/5

Facebook

Kasandra Hopkins was brilliant, despite my having canceled on her twice and when we did finally meet, she was great with my six months old grandson, who insisted on taking centre stage.

Simeone · 31 August 2019

★★★★★ 1/5

Google

Don't use chancellor's at all. They are just after your money and as soon as you've given the application fee they are less that helpful as they've received their money and you're left alone to deal with anything afterwards. Not too mention Experian, which they use for your background reference, cannot do there own jobs properly as they managed to mess up with my reference and there by causing me to lose my property as a result. After which, I was given a massive 2 days to sort it out, in which I woke up finding my offer had since been declined even tho I was waiting for Experian to work with my HR department on the matter... If you have a choice in the matter, definitely use another estate agents as these are the worst I've come across.

Daniel · 28 July 2019

★★★★★ 2/5

Google

Extremely poor service. They promise excellent service to tenants on houses managed by them, but that fizzles out once you move in. I have been without a working shower for a month now, but no action has been taken. there was 2 weeks wait to take first step, 1 week to get someone to have a look and now we await quotation from plumber. If it really take 4 weeks without any fix for a shower, then I don't think that is excellent service which they promise.

Nihar · 28 July 2019

★★★★★ 5/5

Facebook

Emma Cotterell has been dealing with my rental. She was really responsive and helpful especially when an unexpected change in my circumstances required some out of the box thinking. Thoroughly satisfied

Wendy · 25 September 2019

★★★★★ 5/5

Google

Bryony has been so helpful and attentive when helping us find a house to rent. Thank you!

Lydia · 16 August 2022

★★★★★ 5/5

Google

The team as a unit are excellent. Very good at keeping their clients up to date on properties coming onto the market. They take you all the way through the sale/purchase and (if you need it) will have the property let by the time the lawyers are done. Rhianna is the sales queen, and Tom is a lettings wizard - a powerful combo!

Ben · 28 July 2019

★★★★★ 5/5

Google

Great service from start to finish what more could you want?. Very smooth operation with up to the minute updates, always being kept informed with any and all information. I'd like to single out Alex Dimopoulos for his excellent service and guidance. Alex was a star from start to finish, always on hand when needed and one never to leave your enquiry unnoticed.

Peter · 28 July 2019

★★★★★ 5/5

Google

Bryony was great, really helpful and did everything promptly with great communication. Would definitely go back.

Sam · 15 September 2022

★★★★★ 5/5

Google

Joe was very professional and had good knowledge of the property

Viprath · 7 March 2023