Trusted Agent profile · Devon
★★★★★
996 reviews across 3 platforms
68 South Street, Exeter, Devon, EX1 1EE
Martin and Co's office in Devon, at 68 South Street, is rated 2.3 out of 5 across 996 reviews on three platforms, including 138 Google reviews rated 4.2.
Every review we hold for the Devon office, from every platform, shown as written. First names only.
1/5
TrustpilotJust awful
My interactions with Martin & Co have been among some of the worst experiences I’ve had, not just with letting agents, but with other human beings. They really do not care about their tenants and make no secret of it. Do better.
1/5
TrustpilotWorst agency I have every dealt with in…
Worst agency I have every dealt with in my life. Staff was very unkind - Completely unhelpful, patronising and extremely distasteful. The process was made to be extremely long and difficult - they rush you by giving you unreasonable deadlines to submit information and blame you for not completing certain tasks however it’s complete double standard as when you try and contact the relevant person they are extremely difficult to get a hold of. Martin and co really needs new management. Put me through complete distress. Advice - avoid!
1/5
GooglePathetic, in fact Google doesn't allow negative ratings, otherwise would have rated -5. Had an appointment with them but no one turned up after waiting for half an hour, rang up at the office thrice just to know that I had called the wrong department, and on asking for the contact details for the right department they provided the same number that I was talking to.
1/5
TrustpilotI do not recommend Martin and Co…
I do not recommend Martin and Co letting agent as they are not customer centric and do not understand the tenant requirements. The lift was not working whilst shifting and I mentioned about the delay to vacate and the Letting agent director Jagadish asks we have provided a full furnished house what else you need to vacate. They dont understand customer sentiments. I had reported a water leakage issue and it took 2 months to resolve it.! Not a great experience and I wont recommend them.
1/5
TrustpilotDisgruntled
Everytime I enquire a property they send a link for me to be able to get a viewing slot and I've clicked on that link a number of times only to get the notification that I can't get a viewing slot at the end.Today I called in the morning and was told to wait for them to call me back but up to now they haven't called back
4/5
TrustpilotWe are really satisfied with their…
We are really satisfied with their quick response . Highly recommended . Special thanks to Charlotte Sweeney who helped throughout the process
5/5
TrustpilotProfessional, polite and speedy
I sold a flat in Oxford through Martin & Co and had an excellent experience. The flat was marketed well, with good photos and a 3D tour, and sold within 7-10 days of listing. They were professional from start to finish with close communication throughout. They would promptly call to provide feedback on viewings and were impeccably polite in their dealings with me. My main point of contact was Conor from the Thame branch. I wish all estate agents are good as Conor. I fully recommend Martin & Co if you are looking to sell your property.
5/5
TrustpilotHighly Satisfied
We've recently sold our house through the Colchester branch of Martin and CO. We have nothing but good things to say about the service and professionalism of Alex and team. We highly recommend this Estate Agent!
1/5
TrustpilotBullying lies and attempted suicide
I think my previous review was removed. Brighton branch, unprincipled, dishonest bullies. Their lies and disgusting statements - in the hope they could preserve some reputation is a scandal. They were part of the reason why I tried to commit suicide. I have a case going to Court - they will be called to expain their behaviour.AVOID
5/5
TrustpilotGreat service from Martin & Co in Poole
Just sold a property through Martin & Co in Poole - excellent service from them. Gail was great and kept us up to date regularly and ensured everything went through smoothly. Would recommend to sellers in Poole area.
1/5
TrustpilotThey couldn't care less as long as they get rent…
Terrible estate agents kept emailing me saying that they were getting my roof fixed along with other things but nobody ever showed up. It still going on over a year later. As long as the money is going in every month that is fine. They even tried to charge me for a call out for a broken fridge/freezer because the engineer couldn't find a fault, the item is still broken. Avoid a headache with these estate agents because if you have a problem when renting they really don't care.
1/5
TrustpilotThe worst and most dishonest agent ever
If I could give zero or minus I would ,they are lying conmen their property management is non existent they never answer the phone ,I believe it is their plan to let you fix the problem from your own pocket ,I had numerous water leaks and no one from Martin and co arrived to inspect the damage ,there was damp in the main bedrooon which was not addressed causing me to catch pneumonia ,throughout my entire tenancy Martin and co did nothing I fact the water damage is still there and now they are trying to use that as a reason not to return my deposit ,remember if rob hall says something you can guarantee it will be a lie ,he is the most dishonest agent I have ever come across ,if you rent from them then don’t be surprised if you find yourself in my position
2/5
TrustpilotTenants - Caution and patience is advised
For Landlords I am sure they are great. If you are a tenant, they are the poster child of letting agents. My advice is document, document, document and document properly. After every phone call, write up an email to them, you'll need it.Don't waive anything in the inventory. Assume, that they will use anything you say, or don't object to, against you.In my case they used about 3 year old pictures in the inventory document and because I had an agreement with the previous tenants that they keep some furniture there, I waived it as a convenience. A year later, when I was moving out, they were not even open for discussion "you signed the inventory, that was the state". It went to DPS arbitrage for deposit. Their claim was ~640 pounds, thanks to videos and other evidence the end amount was ~130 pounds.One maintenance issue required the contractor to come 3 times. After a leaking boiler was reporter, the contractor says it was a goner because of rust (I was on my way out, so I did not care anymore). I got a message from the next tenant about 3 months later, if I knew anything about the boiler, as they did not have hot water for a week. Martin&Co says, that hot water is not an urgent matter....in November. I am sure they will object to this review, if interested, I can share the DPS resolution and entire email conversations.2 stars. because they eventually resolve issues eventually, so it is not "the worst company ever".
1/5
TrustpilotLow Grade Company
I am shocked that Martin & Co have been rated as 2 out of 5 and it must be they have cheated the system to gain 2 stars. Never come across such a rubbish company and if you ever want rented accommodation AVOID at all costs. They will take your money do nothing to manage repairs and will keep your deposit. They provided accommodation in extremely poor quality and expected it returned in immaculate condition. If I had the time on my hands I would take them to court and win. They are the worst company i have ever had to deal with
5/5
TrustpilotThe staff at the Kingston office were…
The staff at the Kingston office were brilliant in handling an unfortunate drain blockage in one of the flats. They were on the case immediately, organised someone to deal with the problem and kept me informed throughout. Highly recommended.
1/5
TrustpilotNothing but problems when renting…
Nothing but problems when renting through them years ago. Thought I'd give them another chance, booked a viewing and they didn't turn up. After waiting 15 minutes from the specified time I called them and they had rented the property out but not bothered to let me know. Very frustrating especially when taking time out of work for a viewing.Avoid at all costs
5/5
TrustpilotExcellent customer care received by…Vanessa
Excellent customer care received by all. Vanessa really knows what she's talking about. Well done Martin and Co, very professional. Would definitely recommend to use this Estate Agents. You are all stars Martin and Co. 10 out of 10 for Vanessa. Thank you.
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
1/5
TrustpilotIt’s worsts company ever
It’s worsts company ever. They just tried to take all of your deposit for useless things. When I was living in the their house I called and mailed them many times for the issues in the house but they never ever tried to fixed the issue. But when I moved the house they tried to put the problems I told them on me. If you thinking to find house with company don’t because they not helpful and they just tried to take your money.
2/5
TrustpilotPoor from the word go, but Gina was ace!
I initially looked at a property in Nantwich through Martin and Co, where Jack McDermott showed me around and would be leading the renting negotiations and contract. Once a monthly price was agreed, I paid a holding fee with the intention of moving in. I handed in my notice and was ready to move in on a Monday. On that Friday, Jack emailed me and told me that I would be unable to rent the property. This gave me three days to sort somewhere before I was homeless, to which I rented a property that was already good to go from this company. When I was in the property, Martin and Co were relatively helpful with any issues I had, with Gina in the Crewe/Nantwich office being very helpful on several occasions. However, when we came to move out, the facts the company stated about the state the house was left in were highly inaccurate. This evidently was an attempt to gain the landlord my deposit, and therefore keep that landlord happy and on their books. Nevertheless, it has resulted in a battle through DPS for my deposit. I was fortunate to take photos and images to prove the condition the property was left in, however, this was a lot of unnecessary hassle and a blatant money grab. I would not recommend Martin and Co, and will not be a returning tenant, or purchasing a property off them in the future.
5/5
TrustpilotI can't fault the Stirling branch in…
I can't fault the Stirling branch in helping me find a place to live. Nasreen was a great help and so were the others too. I caused them hassle but they were always there to help me. Big thanks.
1/5
TrustpilotIllegal deposit deductions attempted, zero integrity
They will try to take from your deposit unfairly- no I am not just disgruntled, they will not even give you itemized receipts for what they ask for. They ask for your money for things that are not in the contract, they have zero shame in asking for things that even the deposit companies say isn't legal. NEVER give them their first offer for the deposit and I guarantee it's too much, offer them less than half of their first offer I swear. They seriously lack morality, integrity, and scruples. AVOID renting from them AT ALL COSTS
1/5
TrustpilotPretty terrible experience
Pretty terrible experience. Viewed a property and then asked to apply to rent the place, got messed around and didn't keep me informed at all. The person on the other end of the emails clearly was of limited intelligence and unable to even use the spellcheck function of their email application as it was littered with errors.I feel sorry for anyone who uses them to be honest.
1/5
TrustpilotThis is the worse property agency I…
This is the worse property agency I have dealt with. Liars! The don’t care about you. All they want is your money! The process of renting house is rigorous and wasteful. They keep asking for irrelevant documents.
Hello Taofeek, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
TrustpilotUnprofessional and Lazy
I've been trying to find a property as I need to move out of my family home and the council aren't helping. Every time I have submitted a request for a property viewing under this company I get ignored - No response from them so I send further emails, to be further ignored (I do not currently have a working phone to call). My partner will call them on some new properties and they will turn around and say 'viewing capacity' even on properties that went up within a couple of hours of our call or 'property no longer available' when the property has only just gone up (as we filter by most recent to ensure we can get viewings). The company comes across as lazy, unprofessional and not very trusting. I wish there was a way you could rent without having to go through specific estate agents as these are incredibly poor but seem to be the estate agents for a lot of rental properties. How they are still in business is beyond me.
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