Martin and Co Devon reviews

★★★★★ 1/5

Trustpilot

An awful company -would never trust again!!!

An awful company -would never trust again!! Would never trust again!! Showed me a virtual video of an apartment to rent and asked me to pay a holding deposit for referencing. When I paid and went to see a couple of weeks later, it was a disgusting place and very much different to the one I saw online. An awful place in terms of seriously stained and dirty walls and furniture, damage to the wall, excessive dirt and mould on the floor that was disgusting, stains everywhere on furniture, and broken furniture. The guy showing me around apologised and said this must have happened in the last week since the virtual viewing!!! -which is unbelievable!. More shockingly, refused to refund all my holding deposit despite escalating it to their letting director!! Shame on them!

Guest · 17 September 2021

★★★★★ 1/5

Trustpilot

Simply a complete waste of time

Simply a complete waste of time Can’t get key - agent has no concern for tenants - told me can’t have keys today for tenant - “so she can wait till another day” This company should be avoided a r all costs - will be closed downs soon sure - all issues reported to Manchester council

Paul · 18 January 2024

★★★★★ 1/5

Trustpilot

Waiting YEARS

Waiting YEARS! for any, even the simplest repairs! Rude staff members . Live in flat with cracked walls and leaking roof and destroyed ceiling cos of that .. no one cares . Thousand of my calls and emails ignored by them. My furniture is damaged because of that. They only keep saying 'someone will be in touch shortly' . It's been 4 years now.. dropping taps in the bathrooms waiting 4 years as well to be changed.. The worse agency I've even rented from!! Useless management. And after all when you finally wat to move out as you can't stand the condition of the place , cos obviously they don't do any fixing jobs .. they will eventually give you bad references .. meanness!

Watch · 8 September 2021

★★★★★ 4/5

Trustpilot

First impressions of dealing with this company=Good

My first time being a landlord and a reasonably good experience using a branch in Welwyn Garden, Herts.Everyone has been approachable & helpful particularly regarding using a work team for renovation.The paperwork and some of my responsibilities could have been better explained as could the actual fees at the start of the rental. I'm taking a guess at the first 'paycheck'.Some minor teething troubles aside so far I feel confident that they will competently manage the property on my behalf.

INic · 1 September 2021

★★★★★ 5/5

Google

I have been a client of Martin&Co Exeter for many years. Throughout this time I have found the service to nothing short of exemplary. At all times professional, friendly, accommodating, timely and extremely helpful in all aspects of my tenancy, nothing is too much trouble . All members of the Exeter team strive to ensure their service is of the highest standard. I can not recommend them enough and have already told friends to use them over others in the Exeter rental market .PositiveResponsiveness, Quality, Professionalism, Value

Kieren · 25 August 2021

★★★★★ 1/5

Trustpilot

IT'S TOO LATE FOR ME SAVE YOURSELF

Where to begin? While I understand that many letting agencies in my area have a poor rep, I honestly believe I would have had a better letting experience signing on with an old blind dog. When we moved into our home it was trashed, litter everywhere, missing doorknobs, and even a pond somewhere in the garden which they could not locate due to overgrowth. We were personally responsible for fixing all of this and making the property livable. Once settled expect a multitude of unannounced visits, and if any issues with the properties appear, rest assured you will be completely and entirely on your own to sort them. Upon moving out, they decided our own clean of the house was insufficient and were charged nearly 400 pounds in cleaning fees, honest I would not have been upset with this bit had it not been for the fact we moved in with the property in a state equitable to a frat house during spring break. Additionally, should you decided to move forward with Martin & Co. (which I cannot disadvise enough) make sure to photograph and document any issues you find, or be prepared to be charged outrageous rates to fix problems you did not create. I promise you, you would be better off in a cardboard box in the street.

Elizabeth · 17 August 2021

★★★★★ 1/5

Trustpilot

Extremely disappointed and upset with…

Extremely disappointed and upset with Croydon branch!!!

Chantel · 20 November 2025

★★★★★ 1/5

Trustpilot

Would not recommend at all!

We have had an awful experience with Martin and co and I would NOT recommend. From the start it was impossible to contact a letting agent and we had several changes of agent throughout the tenancy. The energy and water accounts had not been closed and were not closed for a long time when moving in. This made it extremely stressful trying to make a switch and get settled in our new house. Since moving out ( over a month ago) we are yet to receive are deposit back and they have tried to charge us extra including for objects that were never in the property. Since receiving our final deductions email they have tried to email us several more times adding costs that are not on the inventory and were not noticed by the external property inspector who visited our house immediately after we left. I could go on but if you want an easy and swift experience do not use Martin and co. They are very unprofessional and should not be trusted.

Charlotte · 26 July 2021

★★★★★ 1/5

Trustpilot

I wish there was zero stars option

I wish there was zero stars option! Absolutely awful. I don't know if I should start from the zero support line when you have major faults like no water, a leaking ceiling or a broke dishwasher!And don't even get me started on the theft that begins when you end your tenancy, they rip you off like no other! And when you agree on the amount to be deducted they just think they can play you and send you less than the agreed amount.AVOOOOIIIIDDDDDD!

Ala · 16 July 2021

★★★★★ 1/5

Trustpilot

Shame you carnt give 0 stars on review

Shame you carnt give 0 stars on review! Stay away from this company they are a disgrace moved into the property considering everythink going on with covid they came out to property and gave me the keys but now we have moved out i carnt be there when they do the inspection because of covid so basically they are up to somethink to stop me getting my bond back,moved into the house filthy it was repairs done by cowboys then need doing 2 weeks after again because they havent been done proply in first place.then they say they will send you emails and they dont or when they do they make no sense! Pleased im out of there property and i advise everyone to stay well clear.

Chantelle · 3 July 2021

★★★★★ 1/5

Trustpilot

Absolutely rubbish as an estate agent

Absolutely rubbish as an estate agent. And have even worse landlords on books. Lived in a house for nearly half a year nothing but issues. And nothing was done. But straight on case if was something that suited them. Nightmare getting bond back after leaving the house in lot better condition then got it. We had freshly decorated. As when moved it house was dirty from top to bottom and drawings all over. Then seen house back up for rent with original pictures on. I honestly feel sorry for the next victim they get in this property. Everyone needs to realise how much they don't care about tenants just money money money. Would highly recommend avoiding them at all costs regardless off your current situation. As it will only be worse by using them as an estate agent. Martin and co as well as landlord should be on a watch list for everyone to avoid. Hope no one has to experience what we did. Also the repairs carried out in the house was terrible. Just AVOID !!!!!!!!!

N/a · 3 July 2021

★★★★★ 5/5

Trustpilot

Everybody I spoke to at Martin & Co…

Everybody I spoke to at Martin & Co have been super helpful I really appreciate all of their help and they have made moving so easy for me aswell. Amazing service from start to finish and what a credit your team members are to your branch in Saltaire. Thank you all again for all of your help. Morgan

Morgan · 8 November 2023

★★★★★ 1/5

Trustpilot

Tried to arrange a viewing

Tried to arrange a viewing. I was told they were trying to organise it with current tenant.However after numerous calls to office, two of which were answered in an unprofessional manner, I received an email which made no sense and contradicted what I was originally told. On following this up and asking for an explanation I received another email which avoided the question. The property mysteriously ‘vanished’ off their website. I can only assume it had been let.I would not recommend this agency.

Valerie · 29 June 2021

★★★★★ 1/5

Trustpilot

Just awful lettings agents

Takes months to get anything fixed, hires the least competent people to do it, makes ridiculous claims on your security deposit at the end, and just lets random strangers into your house when you're asleep to do viewings without getting prior permission.They're just awful people who don't care. Try somewhere else, you don't want to put the roof over your head in their hands.

Edward · 30 May 2023

★★★★★ 5/5

Google

After being caught up in the lockdown in spain, I contacted Martin And Co and dealt primarily with Alice.. from start to finish she couldnt have been more helpful and went above and beyond to assist us in securing a property before we managed to get back. All of the other members of staff that we dealt with were equally helpful and i cant thank them enough for all their efforts, a fantastic company and will always be my first choice when looking for somewhere to rent.PositiveResponsiveness, Professionalism

Chris · 17 June 2021

★★★★★ 5/5

Google

Whilst going through one of the hardest times in my life with my husband of many years dying of cancer, Martins took over the finding of a new tenant for my flat in Cranbrook. They were absolutely excellent and made it so easy for me, being both empathic and professional. They even managed to find me a tenant to move in the day after my previous tenant moved out. Nothing was too much trouble and the changeover was very smooth. Thank you so much!PositiveResponsiveness, Quality, Professionalism, Value

Helena · 17 June 2021

★★★★★ 5/5

Google

I have worked for Martin And Co for a number of years as one of their professional tradesmen. I also work for other agents and private landlords, so I feel in a good position to be able to give a qualified and professional review of their service. I have always found Martin And Co to be very easy to deal with, yet very professional in the execution of their duties. From my point of view as a tradesman, they expect and receive a timely professional service and personally ensure the quality of workmanship. I have always found their administration and communication to be excellent. As a landlord myself I have put my own property in their care so I can assure any potential future clients of the quality of service and value for money you would receive. I have always found they are prepared and often do go the extra mile to deliver a first class service. A pleasure to deal with on both a professional and client basis.PositiveResponsiveness, Quality, Professionalism, Value

John · 17 June 2021

★★★★★ 1/5

Trustpilot

Rang to arrange a viewing on a rental

Rang to arrange a viewing on a rental, told the woman on the phone the name of the road the property was located and was met with 'which one? We have a more than one there' now I wouldn't usually take offence but the tone was very abrupt, and if that's the case that they have a few maybe include something on the website that indicates that particular property. I was also promised a ring back with a potential date to view! Never received a call. Guess the property market is booming judging by the attitude over the phone.Shame you cannot rate 0 stars.

Jon · 7 June 2021

★★★★★ 1/5

Trustpilot

wouldnt bother if you actually want somewhere to rent!

I understand it is a busy period for estate agents at the moment but for the last two months the lack of response, help, or just common decency has been shocking if you are looking for a rental I really wouldn't bother, I know they seem to have all the properties in the Kent area but do yourself a favor and look elsewhere! you could have the deposit, first month's rent, and more and probably still wouldn't get an explanation as to why you didn't get the rental you went for.

Dave · 2 June 2021

★★★★★ 1/5

Trustpilot

Worst agency I’ve ever rented through

Worst agency I’ve ever rented through. Rude staff,incredibly incredibly unhelpful. Lost my key from the blocks entrance 3 months ago and I still haven’t been supplied with one, nor has it been mentioned again. Agency sending me aggressive emails, requesting access to the flat for a gas check, claiming they’ve been trying to get access for months, but it’s the first time they contact me with regards to this. Very unprofessional and unorganised! Avoid at all costs!!!

Diana · 9 December 2021

★★★★★ 1/5

Trustpilot

Ineffective customer service, exploitative about deposit

Martin and Co have been poor landlords. Other reviews say “For some reason it's acceptable to them to just not reply to your emails?” and “we have logged several maintenance issues all of which have basically been ignored”, this is so true. They refused to show us how to work the heating, or send someone round for this, the entire time we lived in our house - despite our house being on three separate brands of thermostat and even an electrician we called didn't understand the manual. Very long delays responding to requests about simple things like broken dishwasher, drawers, light fittings, blinds etc. We took broken household items to the recycling for them, then they claimed it was "missing" and tried to charge us. We replaced the microwave as the other conked out, requested but never got compensation for that. Having thoroughly cleaned the house prior to leaving, we were given bizarre assertions such as "mattress stained" - we are only lucky that we have clear photographic evidence this is a lie, because otherwise they'd have taken most of the deposit. Assuming the independent deposit company will fall in our favour as we have plenty of evidence.

Tenant · 27 May 2021

★★★★★ 5/5

Trustpilot

Great experience

Martin & Co Bath manages the property we are letting since 2019. They have been very helpful the whole time. Maintenance issues have been addressed promptly. One issue that we are particularly happy with is pets. Martin & Co have been accommodating since the beginning of our tenancy (and thanks to the landlord), and now that we are looking for a new place, they have provided a reference letter regarding our dog, which can make a difference in a lettings market that is still pretty much pets-averse.

Eduardo · 22 May 2021

★★★★★ 5/5

Google

I have found Martin & Co in Exeter to be responsive and helpful in all situations. I have been with them for 3 years now and have no complaints. Thanks to all the staff at Martin & co.

Richard · 6 November 2024

★★★★★ 1/5

Trustpilot

Beware of this estate agent

Beware of this estate agent, recently we put an offer on a house and was told that they had multiple offers over the asking price. We decided to put a higher offer in, and it was accepted. We started to have doubts that we had been con to increasing our offer. So we pulled out. 4 weeks a later house is still on for sale. It’s highly unprofessional to lie to buyers to push the price up.

MikeSmith · 27 November 2021