Martin and Co Exeter reviews

★★★★★ 1/5

Trustpilot

Avoid like the plague

I just had a call with someone from this organisation and they were so completely and utterly rude - I had to end the call early with the line "Thank you for wasting my time."Their listings NEVER specify if they allow pets (which in all honesty - they DON'T under ANY circumstances) even though they'll lie and say they're "considered".If you enjoy having your time wasted by morons I can't recommend them highly enough.If, however, you value your sanity and time - avoid them like the plague!!

Christopher · 5 May 2021

★★★★★ 5/5

Google

I have found Martin & Co in Exeter to be responsive and helpful in all situations. I have been with them for 3 years now and have no complaints. Thanks to all the staff at Martin & co.

Richard · 6 November 2024

★★★★★ 1/5

Trustpilot

What customer service? All in favour of the landlord.

I am shocked and appalled at the so called ‘customer service’ of this company! They have treated us appallingly. We have rented a period property in Falmouth for over 2 years. During the this time we have logged several maintenance issues all of which have basically been ignored. They have ‘lost’ our revised signed inventory log of when we first moved in and are quoting off the blank one stating issues that we need to fix, and pay for ourselves even though this was logged as lost/broken when we first moved in. For example there were no smoke alarms fitted, toilet seats were rusted off and broken, waste pipes were leaking and the garden was so overgrown it did not receive any light. We have spent our own money replacing torn carpets, fitting broken locks to windows, replacing snapped waste pipes and much much more. All because it was logged, never fixed and became too much of a safety issue with 4 children in the house. Our property manager has constantly treated us like tenants who purposely break things. It has all become too much for us. We would rather struggle and move out than continue dealing with this company however with limited family properties in Falmouth we are stuck in a catch 22.

Ceri · 27 April 2021

★★★★★ 1/5

Trustpilot

If I could give 0 I would

If I could give 0 I would . I rented a flat , 6 months rent up front . The property had no working electric and when I phoned the harborne branch the manager shanti said “what do you want me to do about it” after having no electric all night even though I was told the electric had been checked and was passed . Thier quick to take your money and then rude and unwilling to solve any issues . Shantis attitude is disgusting

Scott · 17 April 2021

★★★★★ 4/5

Trustpilot

Good Service

I went through Martin and Co to find my little cosy flat with my friend for our first place together. Being young we didn’t know much about renting and the whole process however all the staff were happy to help and clarify anything with us. We did have a slight issue with something in the flat before we moved in, however that all got sorted promptly and in time for our move in date. We are very happy in our flat and would like to thank the team at Martin and Co in Bebington for dealing with us.

Beckiee · 14 April 2021

★★★★★ 1/5

Trustpilot

This is a review of the 2 people at the…

This is a review of the 2 people at the top of their Derby centre office: the director and the proprietor. Everyone else there -wholesome people.1. Boiler needed reviewing. They sent the technician to just walk in my housemate's room (that's where the boiler is). I happen to catch the technician as he was entering. He explains. After checking with my housemate, I tell him nobody told us anything. He calls the director and immediately you could tell this person thinks he's better than us. Eventually, he's just blaring 'I don't need anyone's permission...just get in there.' The tech tells him about the obstacle and the big man decides to strut over himself to show who's 'in charge,' I imagine. He comes down beating his chest and looking down. After a few exchanges, the obvious is he clearly has no idea of human rights, privacy, decency, professionalism, to say nothing of his arrogance and disrespect. ‘It’s a legal requirement. I don’t need your permission. I only have to give notice’ he goes in the end. Poor thing didn’t realise he put his foot in his mouth because I obviously follow with ‘well, give us notice, then,’ and just looked at him. Oh, he lost it. You could almost see his ego exploding and his face just reddening, steaming and just losing control of itself. To top up my inner laughter but also his own lowliness, he throws over his shoulder from a safe distance ‘this is none of your business.’ Do you guys understand why people like him get like that? Because we f-ing let them! 2. Suddenly, I needed to get out fast, covid times and I found out my housemate was taking no precautions; he was seeing people from all over on a regular basis. The director himself shows me some rooms. I know I was in a pinch, but none of these places were decent enough. Take covid test, move with partner for a while, keep looking. But apparently, that didn't sit well with our good director, cause we were having a phone conversation about it and he clearly believed he was doing me personal favours by doing his job properly, so I tell him that and he f-s me off and hangs up. 3. I bring the previous matter through their complains system. Turns out, the head honcho, says that I by me protecting privacy and demanding respect I was 'blocking and interfering' during the boiler incident and that I'm lying about being f-ed off, treated unprofessionally, disrespectfully and frankly uncautiously, too - what if I had been a vulnerable person, to say nothing of the fact they should have been understanding about my increased risk of getting covid from living with a lunatic. She told me 'I suggest you channel your energy into finding alternative accommodation... I will not be responding to you again on this matter.' also'Please continue your tenancy in a 'tenant like manner' until you vacate.'Therefore, me complaining about their lowly, unprofessional, entitled, pompous behaviour is 'untenantly', ladies and gentlemen.So, according to their complaints policy if I want to take the matter further I have to contact the proprietor. Guess who she was? Indeed, the person who just called me a liar and told me I should go somewhere else. What do you guys think?

Johnny · 13 April 2021

★★★★★ 3/5

Trustpilot

Overall Experience

Overall the company is quite easy to deal with, however we unfortunately dealt with one agent who made our experience quite slow and very difficult, however when we reached out to the head manager (Steve) everything began to run smoothly.

Hannah · 18 July 2022

★★★★★ 5/5

Trustpilot

Oliver has been superb

Oliver has been superb. He has made the process as quick, easy and as smooth as possible. Always available to speak to and particularly helpful with recommendations.

Shaun · 24 February 2022

★★★★★ 1/5

Trustpilot

This company is to be avoided if you…

This company is to be avoided if you are a tenant of the St Annes office.

Ed · 6 August 2025

★★★★★ 1/5

Trustpilot

MARTIN & CO DO NOT USE THIS COMPANY

MARTIN & CO - THE SUNDERLAND BRANCHTerrible service for managing any lettings property! Lack of concern or help for any landlords, disgraceful response or replying to emails or questions. DO NOT USE THIS COMPANY

Bernadette · 28 February 2023

★★★★★ 5/5

Google

I have used Martin's in Exeter for my property management for 10 years and am really happy with their service - a much better service than an agent I used previously. They communicate well and deal promptly and efficiently with any repairs. I have been particularly impressed with the service I have received from Maggie who has dealt with all the maintenance issues. Martin's also alert me in very good time when tenancy renewals are due.PositiveResponsiveness, Quality, Professionalism, Value

Liz · 17 June 2021

★★★★★ 1/5

Trustpilot

I arranged a viewing on a property

I arranged a viewing on a property for 11.45 am. Thru their Rochdale branch. I was pulled over by the police for being on my phone. I telephone martin and co,s office to say I would be 5mins late. The person I was supposed to meet phoned me at 11.48 to enquire where i was and I explained I was literally round the corner. He was abrupt rude and said I,d have to rearrange. I arrived at 11.50. He was still there but pulled away as I got out of my car. Is this the way to sell a house? I dont think so.

Keith · 1 April 2021

★★★★★ 1/5

Trustpilot

Hello please be careful of the Harborne…

Hello please be careful of the Harborne and Birmingham branches, they are a franchise and customer service levels vary. Try and avoid if you are a Muslim female, quite prejudicial and in the wake of things are the moment, I feel imperative that people are made aware. Avoid at all costs. You have other perfectly non racist estate agents. We were:- lied to- things kept changing - false costings - not informed of some of the costings. - some of the checks were disorganised and the day before tenants were moving in! - issues whilst tenants moving I. If you are a busy professional Muslim please use other estate agents. They do discrimate and you deserve a better service. I am stuck with these people for one year. Don’t make the same mistake !Regards Ava. Hossaini

Ava · 27 March 2021

★★★★★ 1/5

Trustpilot

Colchester branch AVOID

referring to the Colchester branchMy experience with martin and co was good up to a point, but the realization of there predatory business tactics highlights it as a company to avoid.when my contract with them ended they tried to bully me into a 12 month upfront contract, saying i was legally tied to this contract, sadly for them i know contract law and explained how they didn't know what they was talking about.That then moved on to them being petty for the rest of the time ive had to deal with them, they tried to charge me for the following:a used toilet brush that was there when i moved in??a broken bath panel that was broken already when i moved in. (it was advertised with pictures of the bath panel broken at this point and they hadn't been to take pictures of my property due to covid)a lose toilet seat that was described as having a lose screw + £20 pound charge to them.ohh and the 120 cleaning fee, even though i had the carpets professionally cleaned and they had a painter in as i was moving out???ohh and to top it of they sent my deposit as cheque.real shame as I'm planing to invest in a large sum of buy to lets in the future and was looking forward with working with them, but i do not want my finances and business to be connected to theses predatory business tactics.

Danny · 12 March 2021

★★★★★ 1/5

Trustpilot

Stole money from me.

Started off well, then service began to rapidly decline. It would take months to organise repairs, then when I finally decided I had had enough and moved out the deposit dispute was almost completely fabricated.I had no problem with two of the deductions and said I would be happy to pay them, and asked to proof of the others. The landlord then accepted my 'proposals' without providing photographic proof, further making me believe this was just some attempt at keeping my money. Then when sending the money through DPS, added £20 to my 'proposals', finally deciding it wasn't worth it I have now accepted the payment but I can say with all honesty I will never rent a property through any Martin & Co branch again. I hope that extra £20 they stole off me goes towards employee training!My experience was from 2016.

Domeneque · 11 March 2021

★★★★★ 5/5

Trustpilot

Martin & Co was recommended to me by a…

Martin & Co was recommended to me by a good friend of mine when I was desperately looking for the ideal accommodation. I explained to them exactly what I wanted and they have arranged viewing for me during the same week. Fortunately for me I fell in love with the very 1st property I viewed. I submitted my bid immediately after viewing & all the paperwork & contract was completed within 2 weeks. I was very pleased with the outcome. Martin & Co made what should have been a stressful assignment so easy. They were professional, quick & very effective. I would not hesitate to recommend Martin & Co to anyone requiring their services.U'cal Henry

Customer · 11 March 2021

★★★★★ 5/5

Trustpilot

Martin&Co Stirling are first class

I have used Martin&Co's Stirling property management service for years. I've always found them to be professional, prompt and polite. Happy to recommend them to any buy to let landlord looking for an agency to take the worry off their hands.

JAMES · 11 May 2022

★★★★★ 5/5

Trustpilot

Excellent Customer Service

I have dealt with Jo Cable from the Colchester branch who has gone above and beyond help me meet my property needs. She has been efficient and helped me arrange everything that needed to be done. I will not hesitate to use Martin & Co again in the future.

N · 18 April 2024

★★★★★ 5/5

Google

Martin&Co is without doubt the best Estate Agency in Exeter. Going through the process of finding a place to rent for myself and my family - immigrating from Australia - has proven to be rather challenging. However, both Maggie and Eleanor for Martin&Co have shown kindness and professionalism that appears to be lacking from other agencies in the area. Thank you. Cliff.

Cliff · 17 June 2023

★★★★★ 1/5

Trustpilot

Unprofessional Service

I called Jenna 15 Feb to arrange viewing property Burrington Drive, Trentham, property had tenants in till 23rd Feb, i confirmed that i was the 1st caller and would get 1st viewing on Thur 24th Feb, low and behold today is the viewing and my husband calls to confirm only to be told they accepted holding deposit yesterday. I work for a Lettings Company in Stoke and we would never do this, if someone was interested they would wait until the viewing or at least confirm with the viewer that there was someone interested in order to give them the opportunity to pay holding deposit first. I will never recommend them

Mrs · 24 February 2021

★★★★★ 5/5

Trustpilot

Sadika (Martin & Co Birmingham)

Martin & Co, Carver Street,BirminghamI have been helped by a lady named Sadika. She has been very helpful in helping me look for places, and no matter if I email her or call her she has always responded, I have not have to chase her, she is very polite. To be honest since she has been helping me I don’t think I would want anyone else 😃We are still searching for somewhere I like and hopefully it won’t be long!

Shar · 23 February 2021

★★★★★ 1/5

Trustpilot

Unprofessional and Dishonest, Avoid This Agency

I deeply regret not reading reviews before dealing with Martin & Co Croydon.

Mostafa · 31 August 2025

★★★★★ 5/5

Trustpilot

Best agent we have dealt with

I had a leak in my property on a Saturday evening. Paul from the Wimbledon branch was excellent. He came immediately to investigate and dispatched an emergency plumber to the property who was there within 30 minutes. The leak was fixed instantly. He gave us some morrision's vouchers to compensate for the inconvenience. Great company.

Henry · 12 February 2018

★★★★★ 5/5

Trustpilot

my association with martin and co began…

my association with martin and co began with johnathan rees at chandlers ford where amanda and team handled my file with great efficiency. any questions were dealt with promtly to my entire satisfaction. my property manager is now megan ward at the london road branch. i practised as an independant estate agent for over twenty years so understand good customer service. megan is able to offer excellent professional service with guarded informality and a desire to please her client

Roger · 26 April 2021