Connells reviews

★★★★★ 5/5

Google

Me and my partner are finally moving into our new home tomorrow after searching since February for a place as we are expecting our first baby…we came across many different flats and houses and applied for almost every single one of them, to no prevail, we had no outcome and was always getting declined, through many different estate agents, none of them have been as helpful as Connells, our agent that we worked closely with was Leigh Godfrey! This man deserves every bit of praise and recognition, even from first meeting him he was welcoming and very helpful, he would ring me almost every month to check how we were getting on, exceptional customer service, he then showed us 2 similar properties and finally we got accepted for this property, he has been amazing to say the least, fulfilling our every need and ensuring that everything was well explained, we can’t thank him enough! Thankyou again Leigh! You’ve been absolutely amazing and me and my partner will drop something in to the store for you for when your back from your well deserved break!

Connor · 19 August 2023

★★★★★ 4/5

Google

I used this branch to purchase a flat, the sales team were absolutely brilliant, friendly, helpful and always available when I needed them, if you're looking to purchase a property I highly recommend, the only reason I didn't give this a 5 star is that the mortgage advisor was awful, avoid this part of you can there are much better options available and definitely not worth the £600 fee.

Talon · 16 March 2024

★★★★★ 5/5

Google

Both Leigh and Tinita went out of their way to get us in to our lovely new home within a matter of days. Wonderful customer service. We are very happy.

Emily · 20 July 2023

★★★★★ 5/5

Google

100% Recommend connells for any property rentals especially Leigh and Tanita who made the whole moving situation a million times easier to handle. Leigh is one of the most professional and down to earth guys I've met he made the viewing and the whole process right up to handing the keys over so quick and easy. Thank you Tanita and Leigh.

Aiden · 15 June 2023

★★★★★ 5/5

Google

Just recently rented a property through Connells, Great experience with them . Many thankz to Tara, she was very friendly. She was with us from start to finish, easy process all through online , they always ready to help us . I'm 100% happy with them 🫂❤️ …

King · 15 November 2024

★★★★★ 5/5

Google

Leigh Godfrey and the Connells team made our first letting experience smooth and easy. Leigh was always available to answer questions and really helped push our rental forward quickly, and provided assistance whenever needed. We would definitely recommend Leigh and the Connells team to anyone with any property related needs. Big thanks to the Connells team

Nicholas · 15 June 2023

★★★★★ 5/5

Google

The service we got from start to end so far has been amazing. Always keeping us up to date with what’s happening regarding viewings and feedback. Everyone I have dealt with has been professional, friendly and approachable. Felt was listened to all the time. Am hoping and am certain the end of our house moving journey will be just the same x Thank you allPositiveResponsiveness, Professionalism

Joanne · 15 June 2022

★★★★★ 1/5

Google

this estate agent left me totally confused. Luke, the advisor, will not stop talking long enough to hear what you are saying and when you speak to him about what he had said afterward he denies it. Saying it is all recorded and I have got it wrong. it is not recorded as I went into the shop to hear it I was so annoyed. He said our offer had not been accepted, rang and said it had been accepted but he couldn't remember how much we had offered, then denied everything and said the house had sold. After speaking to the manager Jenny it seems that there is a general lack of concern regarding behaviour and manner towards potential buyers. According to Jenny, Luke is an ex double glazing sales man!. I would expect more professionalism from a company as large as Connells

Kimberley · 16 June 2018

★★★★★ 1/5

Google

Seems like once they get your phone number they literally never stop calling. It’s been over a year since I made a simple enquiry. I’ve had dozens and dozens of phone calls since. I’ve asked several times not to be contacted any more. I’ve blocked their number and they still leave voicemails and call from alternative numbers. Please just do one, Connells.

J · 16 January 2024

★★★★★ 5/5

Google

Tara has well and truly gone above and beyond with her customer service to get me a place to call home. She has done an amazing job, kept me updated every step of the way and made me feel comfortable and cared about. So thank you amazing job.

Conner · 22 September 2024

★★★★★ 5/5

Google

Connells have been so so helpful finding me and my girlfriend a flat to live in. Leigh a specialty has been brilliant. After me and my girlfriend hadn’t had any luck with any other estate agents, we were so so happy with the help Connells have us! Every step was so easy and stress free! Couldn’t recommend enough! 10/10 thank you so much Leigh!!

Taylor · 15 June 2022

★★★★★ 5/5

Google

I cannot praise the service we received enough. Due to having a very short time scale between exchanging contracts on the sale of our B&B, and completion date, we had VERY little time to find anywhere - especially as we have two dogs as well. Tanita was excellent - pleasant, knowledgeable and pulled out all of the stops to get us into the accommodation she found us within 3 days from viewing! Thanks so much 😊

Aly · 16 June 2019

★★★★★ 5/5

Google

Tara portsmouth, really friendly and awncered all our questions, made finding the perfect property really easy and the process of moving in & the paperwork was very smooth:)

Hallie · 14 May 2025

★★★★★ 5/5

Google

I recently viewed a property with Hannah from Connells, she was so professional, and very knowledgeable about the property. She was kind enough to take me from this property to another even though it was her day off. Highly recommended estate agency, especially if Hannah is showing you a property!

James · 15 June 2023

★★★★★ 5/5

Google

Connells have been consistently patient , efficient, kind and helpful during a lengthy buying process. Jamie Neale , in particular, has been a calm, attentive agent, while Jess and Jordan have been helpful. We are impressed with Connells' work.

Daphne · 1 December 2024

★★★★★ 1/5

Google

Had to put one star or would not let me post, but no stars for this agent. Absolutely shocking management of my Son's property. After apparently not even being aware that the first tenants had left until my son queried the rent was not paid, (though they had received notice and keys - we were eventually advised by the tenant who was concerned she had heard nothing!) they waived fees for the 2nd tenant and promised it would not happen again. Also promised the dedicated team member their website claims to offer. Deciding to give them a 2nd chance, my son then discovered his 2nd tenants had left during lockdown . He was not properly advised as he should have been by his dedicated team member, but instead had a small comment on his accounts e mail. (The dedicated team member actually no longer existed within Connells and had not handed over to anyone else) Connells further claimed to have called and left messages a number of times on a telephone number that no longer existed after details had been updated. (not sure how they managed to leave messages on a no longer listed number!!) Despite this they still wanted to charge a £160 fee to do a final property check, stating that nothing could be claimed on the deposit unless they did this. The manager we spoke to also claimed that Connells cannot offer a dedicated team member as things are dealt with by a call centre. (best change that on the website then!) We therefore arranged and paid for disposal of items left. We were unable to rent due to lockdown though this could have been avoided with correct communication. Even after admitting shoddy management, no fees were returned for this particular month of no management, no apology sent, no customer aftercare service. Use this company at your peril!!!NegativeResponsiveness, Quality, Professionalism, Value

Sharon · 15 June 2021

★★★★★ 5/5

Google

One of the most stress-free renting experiences we have had, so no complaints at all. Leigh and the team were very helpful and efficient with getting us moved in so quickly, especially during such a busy period. The staff were always cheerful, polite and happy to help, while any queries we did have were answered promptly.

Miguel · 15 June 2022

★★★★★ 5/5

Google

The services I received from the agency were great. They were able to do everything within the specified time frame and they were very helpful. Lee was very helpful and always very responsive. I will happily work with them again. Thank you!

Elena · 15 June 2023

★★★★★ 5/5

Google

We viewed 3 houses with Hannah. She was punctual, knowledgeable and helpful with all of our enquiries. Nothing was too much trouble and when she didn't have answers to specific questions, she found them out quickly for us. Thank you Hannah.

John · 15 June 2023

★★★★★ 5/5

Google

Connells has been very good to us very helpful thank you for what you have done especially to Jamie and all the other team kind regards Estelle and Nigel

Nigel · 22 November 2024

★★★★★ 5/5

Google

I can't thank Lynsey, Jamie and the team enough. From the start to the very end they were extremely helpful but more importantly they were 2happy to help. I would thoroughly recommend them to 2looking to sell their home.

Linda · 15 June 2023

★★★★★ 5/5

Google

I can't believe how accommodating and friendly lynsey and Jamie and all the staff gone over and beyond. I would use them again if needed with hesitation. Thank you so much

Jenny · 17 October 2024

★★★★★ 5/5

Google

We are buyers of a property being sold by Connells. They have been very attentive throughout the process and kept us all up to date to ensure the sale has progressed

Penny · 8 October 2024

★★★★★ 5/5

Google

Absolutely brilliant, very helpful and friendly staff and service. Nothing was to much trouble.

Donna · 16 May 2025