5/5
TrustpilotOur house sold on the first viewing
Our house sold on the first viewing. We were kept well informed all through the process. Great people to deal with . Big thanks to Kyle and Jess .would not hesitate to use in the future.
Trusted Agent profile · Dereham
Minors and Brady Dereham reviews
★★★★★
2,126 reviews across 2 platforms
9a Market Place, Dereham, NR19 2AW
Part of Minors and Brady, see every office.
Minors's office in Dereham, at 9a Market Place, is rated 4.9 out of 5 across 2,126 reviews on two platforms, including 361 Google reviews rated 4.8.
Reviews
Every review we hold for the Dereham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotIt's been a rollercoaster journey but Thank you Abi & Claire!
It's been a difficult journey selling our property with the prevailing market seeing house prices fall over last 12 months. We initially marketed our property with Minors & Brady (M&B) after moving from another agent who we felt let us down and ultimately valued our house too high.Whilst it was a difficult pill to swallow taking M&B advice in dropping our asking price, it did ultimately lead to several viewings and 2 offers which were above the 'guide price' and between ourselves and Abi we negotiated upwards.In reality, we did most of the negotiating on the sale price ourselves directly with our buyers but credit must be given to Abi, as she had to make several difficult phonecalls to interested parties during the offer stage.Several things didn't transpire correctly with the service initially offered by our valuer with M&B, with a few promises not delivered in terms of brochures and video walkthroughs but our initial dissatisfaction was dealt with quickly and appropriately with a satisfactory outcome for both M&B and ourselves. So whilst we might have been unhappy with certain aspects, I will highlight that they dealt with our complaint both quickly and efficiently and accepted accountability for some errors. No excuses.But enough said, as the real reason for giving a 5* rating is the fantastic after sales service we received from Claire Wilson. She was our dedicated after sales specialist and I can't compliment her enough on the hard work I know she has had to put in! Our chain was quite long and we were in the middle, so trying to get updates from sellers/buyers agents and solicitors had been a mammoth task in our specific situation. Every week Claire has called as she promised just to touch base or with updates. When we've asked her to check on certain aspects, she has been able to go away and at the very least get back in touch immediately with us, even if it's just to say that she hasn't got hold of anyone, so she'll try the following day and without fail she has done that every time! I think without Claire our home selling experience would have been enough to send me bald!Overall our service with M&B may have suffered a false start at the beginning, but we managed to reset our relationship between agent and seller to ultimately get 2 offers on our property within 6 weeks of going on the market, we accepted an offer not far off what we were hoping to achieve. We've now exchanged contracts and nearly reached final completion in a few days time. I still look at Rightmove and so many houses are still on the market when we first listed in December 2023. Whilst it's taken almost 5 months from offer to completion (it's a complicated chain), we have got there and in our price bracket I know houses are not selling quickly, so we are lucky to have found a buyer that fell in love with our house. More importantly, they are from out of area, so M&B managed to get viewings even for people that needed to travel 3 hours.A lot of people have been involved from M&B from initial valuation to completion, but it's important for us to personally commend Abi Mortimer (Branch Manager) who was really great when liaising with our buyers at the offer stage and offering us important guidance as her clients and also Claire Wilson (Senior Aftersales Progressor) for her dogged determination and due diligence to help get our sale over the line. Thank you both!
5/5
GoogleRosie was my contact at minors and Brady in Dereham and she did a great job helping the process move along quickly. She chased both solicitors up when they were being slow, I’m sure it would’ve taken several weeks longer without her being involved - thanks for all your help. Definitely recommend minors and Brady to others.PositiveProfessionalism
5/5
TrustpilotGreat team at Unthank Road
The team at Unthank Road have been brilliant, supporting me and keeping regularly updated throughout the process! Shout out to Kirsten, Connie and Matthew who have never been too busy to talk through how the marketing is going and answer any questions I have.
5/5
TrustpilotJess has been great over the whole…
Jess has been great over the whole process. It's been a long road to get to completion but we're just about there!
4/5
TrustpilotAmber has been extremely helpful with…
Amber has been extremely helpful with the viewings and Macey in the office has been understand of our finical situation.Also Connor, has helped when applicable and suggested things that may help in the long run
5/5
TrustpilotJasmine
Jasmine, aftersales progressor at Minors and Brady has been so supportive, informative and extremely helpful at getting the sale of my late father’s home over the line. She worked hard and dealt with both sets of solicitors and the buyer, to ensure the sale happened. Extremely grateful to Jasmine for her help.
5/5
TrustpilotExcellent
I had to push my viewing back half an hour due to train delays and the lady who answered the phone was very polite and understanding about it. I arrived at the house to be greeted by Joseph who was also very friendly and polite, despite the delay. It was a very professional viewing where he made sure I saw all parts of the house. He answered all my questions including the demographics of the area which is important to me and even the direction in which I could get back to the train station 😄 It was a really positive experience compared to some I've had with other agents. Really well done.
5/5
TrustpilotCheryl Minors and brady caister
Excellent estate agents Cheryl dealt with the sale of my houseIn Jan 24 my mother died feb24 my house sold with in days my father in law was diagnosed with a very aggressive cancer Cheryl doubt with my case and she was absolute star if you want to use an estate agents I would advise using Minors and brady at Caister. Excellent service and got me the price I want from start to finish she dealt with it herself giving me less stress.
5/5
TrustpilotGreat viewings team
Great viewings team, with good knowledge of the area, left a trustworthy impression Have been shown around many properties by Melanie I believe her name was over the past few months, always turnes up on time and as I am buying from London she gave me good directions and insight into the area I was buying in.Really top drawer and holds this estate agent to a high standard in comparison to others in the area that were late, booked me into the wrong property to view, and on viewings I have caught out reps with simple questions about the property etc. none of that with Minors and Brady.Thanks team,Jack
5/5
TrustpilotReccommended
From the first experience to the last M&B were very friendly and attentive. Claire was especially good with her communication and attention to detail.
5/5
TrustpilotHannah Graver from Minors & Brady
Hannah Graver from Minors & Brady, showed us around 108 The Avenue Pakefield. She was extremely friendly and professional. She had arrived at the property before us. Hannah was very knowledgeable about the property. She made us feel as ease in taking our time. Thank you Hannah
5/5
TrustpilotAll the staff at Minors and Brady did a…
All the staff at Minors and Brady did a really good job of handling our house sale Special thanks to Jessica Kemp
5/5
GoogleOnly positive. Cass was particularly helpful and kept all parties up to speed. She was professional, always polite and well informed , in what was quite a frustrating purchase as everyone in the chain was waiting for searches to complete.... We got there in the end. Thanks Cass
5/5
TrustpilotEllie- viewing a property. …
Ellie was really knowledgeable showing me around the property. She was well prepared and answered all of my questions fully. She was very polite and positive and had clearly done her homework.
5/5
TrustpilotThe whole team have been amazing (just…
The whole team have been amazing (just like last time 😂 🏡💙) and Nivea has been brilliant helping me with the finer details for the advert. Thank you Nivea 5*’s all round!
5/5
TrustpilotRosie feedback
Rosie was always professional and helpful keeping me updated on all aspects of the move and exchange. She was always polite and it gave me confidence in the process, she was a joy to engage with.
5/5
TrustpilotRental Department works very efficiently
Sonya is communicative and helpful in dealing with queries from our tenants to us as landlords and vice versa. We are happy with the service offered on our rental house.
5/5
TrustpilotMany thanks to Rosie
Many thanks to Rosie, who was a pleasure to deal with when considering our move to Norfolk. She was always on hand with updates and useful tips on how to make our experience as straightforward as possible. We would certainly recommend to anyone moving into the area - thank you!
5/5
GoogleFantastic customer service from Callum and was helpful throughout the sale.
Agent replied · 12 October 2026
Thank you, Ryan. We appreciate your kind words and are delighted that Callum provided helpful support throughout your sale.
5/5
TrustpilotOur experience with Connor was nothing…
Our experience with Connor was nothing short of spectacular. Ever so helpful, excellent communication skills and would definitely recommend anyone looking to buy a house to use Connor.
5/5
TrustpilotClaire Wilson was amazing to chase up…
Claire Wilson was amazing to chase up everything and update in every week. Claire made a brilliant job on exchanging contracts Thank you
5/5
TrustpilotExcellent house selling and purchasing experience
The team at Minors and Brady have all been superb dealing with the valuation, listing and sale of our house. Liam came for the initial valuation and was positive, professional and explained the whole process very clearly, our photos were arranged quickly as we needed to sell fast and they looked amazing, Sophie did a great job of showing everyone around on our week day viewings and we sold in less than a week. Throughout the whole process and dealing with our potential purchase, Connie Staff has been absolutely amazing, keeping us up to date on everything on both sides of selling and buying, answering all our questions and going the extra mile at every stage, she definitely has the client’s best interests at the forefront of everything she’s doing and I would definitely not hesitate to go with them again in the future, and recommend them to friends and family, especially if it’s the same team.
5/5
TrustpilotThank you Rosie
Rosie was very helpful throughout one of our sales, always there if we needed a response to queries. We didn’t have the easiest of chains but Rosie kept on top of it all.
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