Trusted Agent profile · Dereham
★★★★★
2,100 reviews across 2 platforms
9a Market Place, Dereham, NR19 2AW
Part of Minors and Brady, see every office.
Minors's office in Dereham, at 9a Market Place, is rated 4.9 out of 5 across 2,100 reviews on two platforms, including 361 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Minors and Brady hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dereham.
Every review we hold for the Dereham office, from every platform, shown as written. First names only.
5/5
TrustpilotWhat an absolute credit Jess is to…
What an absolute credit Jess is to Minors and Brady , she’s been so overly helpful and throughout the progress of the sale of the bungalow , and Aftersales too. Thank you very much for all your hard work, to get to this stage so quickly too Thanks Denise
5/5
TrustpilotJess has been absolutely amazing
Jess has been absolutely amazing. She has constantly checked in and updated us to make our process as smooth as possible.She has managed to help us complete before christmas which is amazing. Thank you for all your help Jess!
5/5
TrustpilotOver the line at last
We have never used a progressor for earlier sales but what a difference it made. Nagilla kept us informed all the way through the process. She was very professional and understood our problems which she sorted out. Minors and Brady should be very proud of her.Thanks a million.Jan & Mick Denny
5/5
TrustpilotExcellent Service
Beth from Minors and Brady have helped me with my recent search for a new property - Went from viewing to beginning referencing in just a matter of days.Beth and everyone I have spoken to have been incredibly friendly and supportive - Which has been greatly appreciated. Would highly reccomend
5/5
TrustpilotGreat service overall
Great service overall. I sold my property through these guys. Was a little rocky at the start from the initial sales enquiry but was put right. Aysegul from Aftercare was attentive and great to deal with and made up for the rocky start.
5/5
TrustpilotThank you Macey
My house has just sold through Minors and Brady, Macey has been extremely helpful in keeping me updated with viewing appointments and chasing for updates. I feel as though she has gone above and beyond to help sell my house and I couldn’t have done it without her.
5/5
TrustpilotWould definitely use again, friendly and approachable
Jasmine in the aftersales team was always reachable and kept on top of the enquiries every step of the way. Felt like Jasmine was really helping to keep the sale process moving when at times I felt that nothing was happening, Jasmine kept checking in.
1/5
GoogleConfirmed a viewing yesterday at 4pm, booked a hotel to attend as I am disabled and travelling is difficult. Got DIP's from their recommended mortgage advisor, so they knew we would be competitive buyers. Written confirmation of appointment was provided. Today, an hour and a half after the cut off time for hotel cancellation I received a call from Minors and Brady to cancel the viewing, leaving me several hundred pounds out of pocket. Any "confirmation" you receive is seemingly worth nothing. Edit: we did notify M&B several times in fact. 24/10/2022, 10/10/2022 and 04/06/2022, and of course on the phone when they called to cancel.
Dear Tom, We sincerely apologise for the inconvenience and frustration caused by the cancellation of your viewing. We deeply regret the impact this may have had on your travel arrangements and the resulting expenses. This incident does not align with our usual standards, and again we apologise for this. We would like to investigate this matter further. If you have not already, please kindly contact our team at dereham@minorsandbrady.co.uk . Once again, we apologise for any inconvenience caused, and we appreciate your understanding and patience. Warm regards, Minors & Brady
5/5
TrustpilotRosie. Most Efficient and Hard Working.
Rosie at Minors and Brady has been excellent at getting our house purchase over the line. She has worked very hard and dealt with both sets of solicitors, which has been quite stressful and time consuming. I think if she hadn't been so committed then we would not have had such a swift purchase. She always kept us up to date with developments by phone or email. Thank you.
5/5
TrustpilotGreat Estate Agents
Claire from Minors & Brady has been excellent throughout the sale of our property. Courteous, polite, knowledgeable & always got back to us with further news of the progress of the sale. Would definitely recommend Claire from Minors & Brady to anyone selling their property.
5/5
TrustpilotThank you Samuel Potts for going out of…
Thank you Samuel Potts for going out of your way to send us a video walkthrough of a property we were interested in buying. We were unable to get there in person. This is the second property that Minors and Brady have done this for us. So helpful !
5/5
TrustpilotA huge thanks to Sam Carpenter and the…
A huge thanks to Sam Carpenter and the whole lettings team for finding a tenant quickly for my rental property. Sam kept us up to date throughout the whole process and even dropped us an email to let us know the new tenant had collected the keys and had moved in. Brilliant
5/5
GoogleReally happy with the service with selling and buying. Always happy to help, responsive with requests and feel like they are doing everything possible to help you on your journey. Professional with showing people round and showing you around. Credit to a young team Dan, Liam, Georgina and Lexy. After sales with Chloe was fresh of breath air, straight talking when things didn’t go to plan and responsive to any messages. Cheer KanePositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotLandlords, think very carefully before placing your properties under “full management” with Minors & Brady.
5/5
GoogleWe have had a very positive experience in our dealings with Minors & Brady. Callum in particular has been extremely helpful and professional. Very easy to deal with
Thank you, Mandy. We’re pleased that your experience with us has been so positive. Appreciate your kind words about Callum, we’re glad he made the process smooth and professional.
5/5
TrustpilotI have been dealing with Rosie Turley…
I have been dealing with Rosie Turley and she has made the purchasing process completely smooth sailing, always happy to help me when requested and most of all being incredibly polite and understanding throughout the whole transaction. Couldn’t recommend anyone better to hold my hand through it! Thank you Rosie!
5/5
TrustpilotTenancy Agents
Sonya is an asset to any company. From the start of our tenancy through to the end she has been outstanding nothing was a problem. If I could have given more stars I would have. I would recommend Sonya to anyone who is looking for a home
5/5
GoogleMinors and Brady have a refreshing modern style as estate agents and it was not long before we had an offer on our property.We had weekly updates and I could ring up and speak to anyone regarding the sale, and not have to wait for a return call for the 'one person' dealing with it, as many traditional estate agents operate. When we accepted an offer for our property we were then in the care of the conveyancing team.Sarah became our 'go-between'. It was a very protracted transaction with very little response from the other professional bodies involved. Sarah kept us up to date as best she could even on moving day as it was a 'SIM' transaction in the end.Without Sarah's input I think we would still be waiting to move. Sarah is a great asset to the Minors and Brady concept. From every aspect we have been impressed with their proactive approach and efficiency.PositiveResponsiveness
5/5
GoogleEveryone knows that buying a house can be a stressful process. However, thanks to Cass it was definitely much less so! She was always so helpful, responsive, professional and focussed. Having just moved in to our new home, moving again is the last thing on my mind. However, if I ever want to sell, I know where to go. I highly recommend Minors and Brady, Dereham branch and Cass, who is such an incredible asset to the team. Thank you so much!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe have had a great experience with Sarah Short in the after sales team, when purchasing our new home through Minors & Brady. Sarah has gone above and beyond to keep us informed on a regular basis and to chase solicitors and all parties involved to ensure exchange - keeping us calm and helping to navigate us through a days delay with this. No question has been to little or too big and with Sarah’s dedication, we have felt at ease throughout the process. Thank you Sarah. We wouldn’t hesitate to use the services of the business again in the future.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleThe whole experience of using Minors and Brady has, so far, been excellent. Callum was particularly helpful when he visited us for our valuation and was very honest and professional in pricing it right and in fact the very first viewing resulted in an offer at our full asking price. We couldn’t have wished for a better result. Subsequent calls to the office have been dealt with promptly and efficiently. We are very pleased with the service provided and would recommend them to anyone thinking of selling a property.PositiveQuality, Professionalism
5/5
GoogleThroughout the process of selling my house everyone I dealt with at Minors and Brady were professional in their approach and quick to respond to any questions. Upon completing my sale I had the good fortune to have Chloe Curtis as my sales progrsser. Chloe maintained a calm, friendly approachable manner in what can often be a stressful time. Chloe answered all my queries quickly and seemed to have a control of all aspects of my chain. Due to Chloe I would recommend Minors and Brady to anyone thinking of selling their home and personally thank her for helping me complete my move.PositiveResponsiveness, Professionalism
5/5
TrustpilotThanks so much to Rosie in the after…
Thanks so much to Rosie in the after sales team who remotely held my hand throughout the selling process. She was always great with communication and worked so hard with quite a short completion deadline (imposed on by my seller).I was really happy with the listing photographs taken on my property (which is what drew me to choose M&B in the first place)Very happy overall!
5/5
TrustpilotLeah was amazing
Leah was amazing, incredibly knowledgeable, friendly and answered all of our questions on the viewing! It makes such a difference when the person you're dealing with actually enjoys their job which was clear from our time walking around the house!
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Tell us what you need and we'll put you in touch. Minors and Brady hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dereham.
