Trusted Agent profile · Derby · Nottingham
Verified
★★★★★
1,623 reviews across 3 platforms
42 Queen's Rd, Derby, Nottingham, NG2 3DT
Part of John Shepherd, see every office.
John Shepherd's office in Derby, Nottingham, at 42 Queen's Rd, is rated 4.4 out of 5 across 1,623 reviews on three platforms, including 234 Google reviews rated 4.1.
234
Reviews on Google
This office
1,367
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
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Purchase, sell, or rent property in Derby with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
5/5
TrustpilotDestinee was so lovely and helpful…
Destinee was so lovely and helpful throughout the whole experience of looking for a property with John shepherd. She was very informative with the information needed and was quick to get back to us on any queries we had.
5/5
TrustpilotJack was very pleasant and welcoming.
Jack was very pleasant and welcoming.The bungalow is beautiful but we decided the area is not quite right for us. Too much traffic !
5/5
TrustpilotGreat experience
Recently ended my tenancy due to buying a new place, Lauren (Foster) could not have been more helpful! She made the whole process so quick and easy for me, she answered any questions i had, and i didn't have to worry about a thing, exactly what we needed considering all the other stress that comes with moving and buying a first home. Really grateful to her, Thankyou!
5/5
TrustpilotRickie was very helpful and friendly
Rickie was very helpful and friendly, he worked very hard to make it possible that i moved into my new property as soon as possible without delay for this i am very grateful to him.
5/5
GoogleFantastic knowledge and very attentive. Martine has assisted me with many buy to let purchases & the letting of these properties over the years. Always finding superb tenants, I would never use anyone else!!
1/5
GoogleI would give zero stars if I could. They haven't a clue about lha rates or house pricing being considerably more from the South East England where I am from. Awful customer service. Avoid.
5/5
TrustpilotARTI from notts branch was really…
ARTI from notts branch was really helpful and maintainance team were quick to respond to our needs
5/5
TrustpilotKrystal helped to make the process of…
Krystal helped to make the process of finding a suitable rental for my family really straight forward. She was very helpful, kind and professional throughout. A real asset to the company. Sincere thanks and best wishes to Krystal.
1/5
TrustpilotTerrible
Appalling service from this lettings agency - our original agency transferred hands so I was expecting a step up in our service but absolutely nothing happened. They are withholding our deposit without real reason and I would prefer to just be done with this agency altogether.
5/5
TrustpilotLily Johnson
Lily Johnson is knowledgeable, helpful, responsive and conscientious. I thoroughly recommend her as a letting agent.
5/5
TrustpilotI've been with John shepherd as my…
I've been with John shepherd as my letting agent for 18 months now, I've had an excellent experience with them as a staff team and as individuals. My property manager is called Lauren and she is brilliant! Nothing is ever too much she's always there to help and drops us an email every now and then to see how we're getting on, I can't speak highly enough of her! 10/10 would recommend using them
5/5
TrustpilotBest Team in Town :)
I have no words to thank Megan and all the team from John Shepherd enough, they are really kind and nice , very professional and everything was sorted in 2 days to rent a flat . Thanks again
5/5
TrustpilotOutstanding Service
Excellent experience dealing with Jordan, Sophie and Shannon throughout the whole process, from valuation through to completion. The whole process has been smooth.Exceptionally professional and really helpful. I’ve met Jordan and Sophie, outstanding customer service from them both, they are both really personable and they couldn’t do enough to help me, I can’t thank them both enough. They made selling my house so stress free and such a smooth process.I wouldn’t hesitate to recommend John Shepherd, excellent experience. Thank you so much!
1/5
TrustpilotLack of communication
I've had a property on the market with John Shepherd for 3 months. We've had no viewings arranged at all. Today I found out that their office is now a café and the office is closed. My emails and phone calls have not been answered. Beware.
5/5
TrustpilotEverything went well
Everything went well. John Shepherd services is excellent,i will choose John Shepherd one million times above others.
5/5
TrustpilotVery satisfied, great staff, great company
Great experience from the moment I first called, arranged a video viewing within minutes, and then straight forward process to getting our new property. Lily, Megan, Junace and I think Connor all gave a positive experience and made life very easy. Thank you all for your help and support to finding our dream new home. Would definitely recommend John Shephard !Also to the gent who opened the door to pick up our keys very polite and welcoming into your office.
5/5
TrustpilotBrilliant customer service and very professional!
I had a viewing with Lily last Tuesday and put in mine and my partners application for our desired property straight away. Within the same day, we had everything sent to us to process and a week later, everything has gone through and been confirmed! It has overall been a great experience, communication was amazing throughout with fast responses to any queries/concerns. The service we had has been outstanding and we couldn’t have had a more smooth and straightforward process. I would 100% recommend John Shepherd Estate Agents and we look forward to moving into our new home ☺️
5/5
TrustpilotI have dealt with Nicola Beattie in…
I have dealt with Nicola Beattie in renting an Apartment. Nicola has made a tricky time much easier. The professionalism and friendliness she has is fantastic.
5/5
GoogleI strongly recommend this letting agency as they are extremely knowledgeable. I specifically found Paula a very delightful and pleasant person to wok with, she made my move very smooth and easy.
5/5
TrustpilotOutstanding Service from Tanisha and Catie!
I had the absolute pleasure of working with Tanisha and Catie during my recent move into a new apartment and I genuinely couldn’t have asked for better support.
5/5
GoogleIt is an excellent experience to get a tenancy set-up from John Shepherd and it went really smooth. Their agent “Sophia ” made a lot to become my dream a success . It is highly recommend .
5/5
TrustpilotFriendly and Helpful
Looking into different properties and from the start, the team were really helpful and efficient in getting my viewing sorted. Megan showed me around, she was really friendly and accommodating and took the time to answer my many, many questions without making me feel embarrassed to ask them! Thank you so much :-)
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
1/5
Trustpilot20% Property Repairs Premium
As a landlord I’m charged a 20% +VAT premium on all property repairs arranged by John Shepherd. This is simply a money grab exercise on top of expensive lettings fees.
5/5
TrustpilotI’ve been renting with John Shepherd…
I’ve been renting with John Shepherd since May 2022 & it’s been a breeze. In particular, Caitlin MacDonald is fabulous at keeping me informed of any checks, following up repairs & other activities required for renting. She’s always professional, efficient & lovely to interact with 😃
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