Trusted Agent profile · Derby, Nottingham
Verified
★★★★★
1,618 reviews across 3 platforms
42 Queen's Rd, Derby, Nottingham, NG2 3DT
John Shepherd's office in Derby, Nottingham, at 42 Queen's Rd, is rated 4.4 out of 5 across 1,618 reviews on three platforms, including 233 Google reviews rated 4.1.
233
Reviews on Google
This office
1,363
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Purchase, sell, or rent property in Derby with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
1/5
Google5 stars for damp and mould
G H, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please let me have further information so we can look into this for you. Please email nottingham@johnshepherd.com with your details and the property address.
5/5
TrustpilotVery pleased with the service from Sam…
Very pleased with the service from Sam at the Burton upon Trent office. Always polite, pleasant and efficient and feel in safe hands.
1/5
TrustpilotOne of the worst letting agents
One of the worst letting agents. Impossible to get your deposit back. Hannah Britten lied and produced fake 'evidence' to succeed. Awful human being and awful company
Thank you for your comments and we apologise that you have had a negative experience with John Shepherd, however after reviewing the Tenancy file, I can see that the team have followed all correct End of Tenancy processes relating to the deposit claim, specifically referring to significant property damage. We pride ourselves on having a strict and robust processes which needs to be met in order to protect our landlords. You were kept updated on throughout the process and the final TDS adjudication has now been awarded. If you would like to discuss this further, please feel free to email our Property Management Director at chris.blick@johnshepherd.com
5/5
TrustpilotMarilena - a credit to the company!
Marilena was so helpful, friendly and lovely to deal with. She was always happy to assist and answer any questions I had. She made the whole process so easy and efficient! She is a credit to John Shepherd.
5/5
TrustpilotFirst time buyer
First time buyer, unsure of process but having spoken to Tash, Katie and Harry was guided through and supported by the excellent team at John Shepherd
5/5
GoogleI would like to sincerely thank John Shepherd for the excellent service in helping me secure an apartment. I am especially grateful to Sophia and Holly & Katie for their outstanding …
5/5
TrustpilotThe whole sale of the house was…
The whole sale of the house was brilliant and Adrian and Mia went above and beyond to assist us
5/5
TrustpilotAttention to Detail
With the rental market fast becoming a zero profit and for many professional landlords a loss making business ...attention to detail is critical. Caitlin Macdonald and johnshepherd have remained attentive, proactive and thorough in the delivery of landlord management services greatly helping me to ride out these very difficult times. Thank you.
5/5
TrustpilotVery positive experience
Natasha was extremely friendly, helpful and professional. Thank you for your support . As first time buyers our experience with John Shephard Estates Agents was really positive. Totally recommend!
5/5
GoogleLoved loved the experience that I had renting with Paula at John Shepherd at Derby. She showed the flat to me and I had the keys in 4 days time!!! Even though this was a quick turnover, everything was done professionally and to the highest …
5/5
TrustpilotFantastic experience with the team…
Fantastic experience with the team renting a flat we own.We worked with Lily and the service was quick & efficient,I would definitely recommend!
5/5
TrustpilotExcellent team
Excellent team, clear and timely communication, and genuine concern to ensure property is well looked after, very reassuring. Many thanks to Lauren, Senka and the team.
5/5
TrustpilotCaitlin MacDonald 5 Star ⭐️⭐️⭐️⭐️⭐️
Caitlin MacDonald has been fantastic throughout our entire tenancy and during the finalisation since leaving too.She’s always been on hand with the correct advice or has gone above and beyond to find out any question we have asked!!Fantastic service, credit to the company!
5/5
TrustpilotLily has been excellent in both help…
Lily has been excellent in both help and advice navigating the new council requirements and in setting up a new property for rental, thank you!
1/5
TrustpilotStill waiting for a replacement sofa after 6+ months!
The living room sofa was broken when I moved in, which I reported later to the property manager. After over half a year of chasing, I'm still stuck with the same damaged furniture!
5/5
TrustpilotViewed property through Letting Agent…
Viewed property through Letting Negotiator, Brendon, who explained the process and answered all queries. Very thoughtful chap, he showed us another property on the same street, going out of his way to do this. He adhered to all Covid19 related precautions, and was professional throughout viewing. Very satisfied with this branch, staff seem polite and friendly.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotJack was very pleasant and welcoming.
Jack was very pleasant and welcoming.The bungalow is beautiful but we decided the area is not quite right for us. Too much traffic !
5/5
GoogleFantastic knowledge and very attentive. Martine has assisted me with many buy to let purchases & the letting of these properties over the years. Always finding superb tenants, I would never use anyone else!!
5/5
TrustpilotDestinee was so lovely and helpful…
Destinee was so lovely and helpful throughout the whole experience of looking for a property with John shepherd. She was very informative with the information needed and was quick to get back to us on any queries we had.
1/5
GoogleI would give zero stars if I could. They haven't a clue about lha rates or house pricing being considerably more from the South East England where I am from. Awful customer service. Avoid.
5/5
TrustpilotGreat experience
Recently ended my tenancy due to buying a new place, Lauren (Foster) could not have been more helpful! She made the whole process so quick and easy for me, she answered any questions i had, and i didn't have to worry about a thing, exactly what we needed considering all the other stress that comes with moving and buying a first home. Really grateful to her, Thankyou!
5/5
TrustpilotRickie was very helpful and friendly
Rickie was very helpful and friendly, he worked very hard to make it possible that i moved into my new property as soon as possible without delay for this i am very grateful to him.
5/5
TrustpilotARTI from notts branch was really…
ARTI from notts branch was really helpful and maintainance team were quick to respond to our needs
5/5
TrustpilotKrystal helped to make the process of…
Krystal helped to make the process of finding a suitable rental for my family really straight forward. She was very helpful, kind and professional throughout. A real asset to the company. Sincere thanks and best wishes to Krystal.
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