Trusted Agent profile · Derby
★★★★★
160 reviews across 2 platforms
Suite 3, The Mill Lodge Lane, Derby, DE1 3HB
John German's office in Derby, at Suite 3, is rated 4.7 out of 5 across 160 reviews on two platforms, including 144 Google reviews rated 4.8.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
5/5
GoogleWe had great experiences buying our first house with john and German. Great services keep up good work .Thanks once again for all support.
Dear Pawandeep, thank you so much for your 5* review. Delighted to read we could help you buy your first house; how exciting. We shall keep up the good work and again, thank you so much - Andy Jones, Director.
5/5
GoogleVery caring fast and efficient.gladly recommend to any one couldn't be more helpful and very nice people
Thank you for your 5-Star Google review, it's much appreciated. Delighted we could assist and we wish you all the best - Andy Jones, Director.
5/5
GoogleCould not rate John German enough! They’re always so helpful when it’s come to any problem that we’ve had with moving into our first home. Charlotte in particular is so lovely and helpful.
Thank you so much for your 5* review Faye!
5/5
GoogleMy partner and I had a fantastic experience with Charlotte at John German. She’s very friendly and welcoming when showing you around, putting you at ease. Is a credit to the company.PositiveProfessionalism
What a fantastic review - thank you Lauren!
5/5
GoogleJohn German have relet one of our properties for us-they were easy to deal with and professional in their handling of the advertising and checking the necessary details for us-I can recommend them for a good servicePositiveProfessionalism
So pleased you were happy with our service! And the 5* review!
1/5
GoogleI made simple enquiry about a property and received an extremely abrupt response from a lady called Tracey. It put me off going any further with them and even entering into any further form of communication.
Thank you for your feedback. I am very sorry you have been disappointed with the response to your email enquiry. During the Covid-19 outbreak we are committed to keeping our staff and customers safe by limiting the number of viewings to those in a position to proceed with an application. This is the purpose of asking the questions in our initial email response. However, we have taken your feedback seriously and will review the process to ensure that the experience is more positive going forward. In the meantime, please feel free to contact us and we will be happy to help. Best wishes Phill, Director.
5/5
GoogleGreat service. Always kept informed of how our purchase was proceeding.
Thank you for your 5-Star Google review Andrea, it's much appreciated. We pride ourselves on our service and delighted to have been able to assist with your purchase - Andy Jones, Director.
5/5
GooglePleasure to deal with this agency. Great local knowledge, very responsive and diligent. Charlotte looks after us and has some great connections to get things done. Great online portal for formalities and paperwork.
Thank you so much for your review - we are pleased you like Propertyfile too!
5/5
GoogleIt was a very good experience to us working with this brilliant team. Very informative, approachable and efficient. Thanks a lot, specially to Charlotte and Becky.
Thank you so much for your review Neil - we are glad it was a 5* service!
4/5
GoogleRespond to any issues we have had so far promptly and effectively. Overall very pleased.
Dear Joshua, thank you so much for your review for our letting agent. We hope to push you up to a 5* review very soon and we wish you all the best. Tracey Glenn, Director.
5/5
GoogleHave been with John German for two years now and they are great, Charlotte in particular is a great Tenancy manager very quick efficient and always gets back to youPositiveProfessionalism
That's excellent news Bernie - thanks for your review!
5/5
GoogleVery professional state agent and great staff, friendly and very responsive! Landlords (couple) "amazing" Glad I met them.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your 5* review!
5/5
GoogleGreat service, communication was spot on, always helpful with advice, would recommend.
Thanks for the 5* review Ben, it's very much appreciated. Very happy to read the service was so good and that you'd recommend us; please do. All the best - Andy Jones, Director.
5/5
GoogleGreat Estate Agents. Professional and polite at all times.
Hi Anne - thanks so much for your review. We really appreciate it. I will pass on your comments to the lettings and management team. Many thanks Tracey Glenn, Lettings Director.
5/5
GoogleCharlotte and Linda have been great throughout the whole process of letting our new property. Very responsive and great communication. Would definitely recommend John German Estate Agents.PositiveProfessionalism
Thank you so much for your recommendation and 5* review!
2/5
TrustpilotWrong tenant and atrociously managed
Wrong tenant and atrociously managed. At least John German collected the rent and that's about it.
5/5
GoogleLettings staff are always happy to help, and quick to respond to maintenance issues.
Thank you for your 5* review Reuben!
5/5
TrustpilotMassive thanks to the Derbyshire…
Massive thanks to the Derbyshire team.Izabel Glenn and Tracy Glenn you are amazing.Thank you for your patience we have a home because of your guidance.
5/5
GoogleGreat service from Charlotte in particular - quick to respond and deal with issues.PositiveResponsiveness
Thank you for your lovely 5* review Abbie!
4/5
GoogleGrateful for John German's help in moving in! Charlotte in particular was extremely helpful, very professional and quick to respond. We had a few issues getting incorrect details in the contracts sorted out, hence only four stars, but overall a very positive experience.PositiveResponsiveness, Professionalism
5/5
GoogleVery helpful bent over backwards really would definitely recommend
Thank you for taking the time to leave your review, we are really happy to hear this! From all the team at John German Estate Agents in Derby
5/5
Googleamazing customer service, very helpful!
This is fantastic to hear, thank you! From all the team at John German Estate Agents in Derby
1/5
GooglePoor service! The agent promised to call me with the updates and never did, I had to call her again and again. In the end we decided not to proceed with this agency.
5/5
GoogleRating only, no written review.
Dear Wing , thank you for your 5* review for the Derby Branch , we really do appreciate it , with kind regards Sarah Hill Area Sales Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John German's Derby office has 160 reviews across two platforms: 144 on Google, 16 on Trustpilot (across the whole business).
John German Derby is rated 4.7 out of 5 across all 160 reviews, and 4.8 out of 5 on Google from 144 reviews.
John German Derby, Suite 3, The Mill Lodge Lane, Derby, DE1 3HB.
