Every review we hold for the Derby office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have been a tenant through Hall and Benson for over two years , had a great experience , never had any problems , whenever we had any issue at our flat we told them and they sorted it at their earliest , I would definitely recommend them
Abrar · 28 October 2024
Agent replied · 11 November 2024
Thank you for your 5* review and recommendation Abrar. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOur Mortgage broker Kirsty Ford has been great. As first time buyers we hardly understood the process in buying a property and even how to get started, but Kirsty was extremely helpful in outlining the process and all the steps involved. Answering our questions at any point and I felt we could go to her whenever needed. I would definitely recommend her services
Madeleine · 26 October 2022
★★★★★ 5/5
GoogleI viewed a house with H&B and the team have been amazing, they have been efficient in putting through my application and have regularly updated me on the progress. I have been extremely happy with their support, guidance and how quick they have put everything in place, enabling me to move house within two weeks.
Kelly · 27 June 2024
Agent replied · 25 October 2024
Thank you for taking the time to leave us your 5* review Kelly! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI'm grateful to Hayley Lunn for all her help throughout my process she is the most calmest and sweetest agent. I'm forever grateful for her services,even when my process got a little complicated she kept being professional and kind to the end.
Thank you Hayley Lunn
Faith · 29 January 2024
★★★★★ 5/5
GoogleKatie did an excellent job helping me rent out my property everything was handled smoothly and quickly. Highly recommend!
Luke · 1 October 2025
Agent replied · 8 October 2025
Hello Luke,
Thank you for your fantastic 5* review! We're thrilled to hear that Katie provided excellent service in helping you rent out your property smoothly and quickly. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleIt is the first time I have rented a property and I am delighted with Hall and Benson, Robert Lewis is efficient and friendly .It is wonderful to have such a great person looking after the property and he is always available to answer queries and deal with any problems.
Karen · 26 October 2023
★★★★★ 5/5
GoogleEveryone at the Office is amazing and have their unique traits. However, Ask for Helen! The backbone to my property journey, was always there to help out when I needed her. Not only is she good at what she does, however also ensures your are happy along the way. Her energy and Charisma makes everything smooth and sound. Would definitely Recommend Hall & Benson. 5 Stars!PositiveResponsiveness, Quality, Professionalism, Value
Rma · 26 October 2021
★★★★★ 1/5
GoogleTried to view property listed, two appointments canceled , coz of employees shortage..
Basu · 17 November 2025
Agent replied · 17 April 2026
Thank you for bringing this to our attention. We apologise for any inconvenience caused by our staffing situation. Please do contact us via complianceresidential@connells.co.uk if you wish to discuss further your rating and any concerns you … More
★★★★★ 5/5
GoogleWe are so impressed with the amazing and supportive services from Hall and Benson.
Katie Broderick helped us. She is very professional, helpful and very knowledgeable.
She explained everything, being so patient and flexible, especially when it’s time to contact a third party for more information. We would highly recommend Hall and Benson to anyone looking for a 5 star service.
SARA · 1 June 2025
★★★★★ 5/5
GoogleI am really pleased with the service I have received from Hall & Benson , especially Jessica Farrelly, she has been very helpful, and took a lot of the stress away, specially with it being our 1st time moving out. Nothing has been to much trouble, highly recommend.
Kieran · 26 October 2023
★★★★★ 5/5
GoogleKatie Broderick was very helpful throughout the whole process, very polite and professional. 5 star all round :)
Molly · 23 March 2025
★★★★★ 5/5
GoogleCannot recommend enough - Kirsty was brilliant throughout the whole process. She kept us informed at all times and helped us to understand our options at each stage. Nothing was too much trouble and Kirsty went the extra mile to ensure we were happy - we will definitely be contacting Kirsty again for our future requirements!PositiveResponsiveness, Quality, Professionalism, Value
Georgia · 26 October 2022
★★★★★ 1/5
GoogleShows properties on their website that have already been let so when you call to book a viewing you are told it's not avaliable. Don't bother getting your hopes up because they can't even be bothered to update their website.
Chloe · 18 December 2024
Agent replied · 24 December 2024
Hello Chloe,
Thank you for sharing your feedback with us. I'm sorry to hear about your experience with our website listings. Please contact us at complianceresidential@connells.co.uk so we can address your concerns directly.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleSabina has been an absolutely brilliant mortgage advisor and has made everything easy for us to understand! She has chases our solicitors to ensure everything goes to plan, checks in regularly and has been nothing but supportive, we could not recommend her enough. Absolute pleasure!!!
J · 26 October 2023
★★★★★ 5/5
GooglePaula and the lettings team at Hall & Benson Allestree have been so incredible with helping me rent two properties this year! They’ve been amazing from start to finish and I can’t recommend Paula enough. Thank you so much for all your help!
Yasmin · 26 October 2023
★★★★★ 5/5
GoogleWe sold our last house with Hall & Benson 5 years ago and could not fault them.
We’re currently in the process of selling again and so far we have been massively impressed by the service! Everything has moved along so quickly and efficiently to get our house on the market. Highly recommend.
Lizzie · 29 January 2024
Agent replied · 25 October 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKatie Broderick very good help with all kinds of questions
Andris · 1 October 2025
Agent replied · 8 October 2025
Thank you so much for your wonderful review, Katie! We are happy to hear that our team was able to provide helpful answers to all of your questions. We appreciate your business and hope to continue to exceed your expectations in the future. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHaley made my tenancy easy flowing ! Very efficient
Richard · 26 October 2023
Agent replied · 25 October 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHayley assisted me through the process of a new property recently. She was professional, considerate and friendly through the entire process and helped take alot of the stress away.
I would certainly recommend Hayley and Hall & Benson in the future.
Neil · 26 October 2023
★★★★★ 5/5
GoogleIt’s our first time moving as a couple and Dec and Jess could not of been more helpful, thank you for answering my 5 phone calls within half an hour and helping us move into our new home, if we could have you two every time we move that would be absolutely dandy thanks guys <3
Melissa · 26 October 2023
Agent replied · 25 October 2024
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI can't thank Lisa and her colleague enough for the help they gave me when I relocated to Derby. Nothing was too much trouble, even when the first sale of my property fell through Lisa kept all parties informed and up to date. I would definitely recommend this estate agentPositiveResponsiveness, Quality, Professionalism
Suzanne · 26 October 2022
★★★★★ 5/5
GoogleAmazing letting agency helped me so much katies been amazing with everything helped me all the way through i thought i had no hope and she’s helped so much 10/10 to katie thank you!
Elisa · 4 December 2024
Agent replied · 11 December 2024
Many thanks Elisa for your kind words and amazing 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe staff at H&B lettings are professional, responsive and pro active. I’ve been extremely satisfied with the level of support provided this year. Special thanks to Anjali and Molly who have been my main contacts during 2022
Roger · 26 October 2023
★★★★★ 5/5
GoogleA friendly team, efficient service and good value. Everything went smoothly from advertising the property, arranging viewings, finding a buyer and then managing the process to completion. I was kept informed at all times.
Martin · 26 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.