haart Derby reviews

★★★★★ 5/5

Google

Francesca from Haart in Derby is brilliant! She spent time with us to understand all of the features of our home that we were selling and was extremely objective in her assessment. She is very professional but at the same time very friendly and personable. She was well prepared for taking the marketing photos and did these in a systematic way with minimal disruption to family members who were working from home. The Photos were superb and a credit to her. What can I say? I viewing, followed by one offer, which we accepted, at full asking price. All good to mention that other viewings had been requested. I would happily recommend Haart, Derby to anyone for their professionalism, quality and, ultimately, getting the result we wanted. Thanks Haart, DerbyPositiveProfessionalism

Peter · 17 June 2021

★★★★★ 5/5

Google

What a great service to help me and my Girlfriend buy our first house together. Always someone available to speak too, If not the person you needed they always gave me a call back within 5 minutes. Infact I was on the phone to Aaron while Tom was trying to call me back! Tom was my point of contact and couldn't do enough for us, even if it was just to keep my mind at rest or just a call of what stage we are at! If Tom wasn't available it was Aaron who always managed to take my mind off the stressful situation by sharing some stories with me and then forget what I actually called for. Even when I dropped off my documents off today, with all the Covid restrictions it felt safe and welcoming, hand sanitizer on the tables and everyone wearing masks. They double checked what proof of ID we were bringing before we turned up so we didn't have a wasted journey or have to return at a later date. We truly had a perfect experience buying with them and I can imagine that they have the same professional approach to selling you property too! 100% recommended as there was nothing to fault! Thanks again team much appreciated!PositiveResponsiveness, Professionalism

Chris · 17 June 2021

★★★★★ 5/5

Google

Went with Haart to sell our property after speaking to 2 other agents in the area. Francesca was head and shoulders above the others in terms of desire to get our house sold at a good price for us. Backed up by the rest of the team, we had 7 viewings within 72hours of the property being marketed and an offer very soon after. Im sure the rest of the process will be handled efficiently and would certainly recommend themPositiveResponsiveness, Quality, Professionalism

Phil · 17 June 2021

★★★★★ 5/5

Google

I have used Haart Estate Agent to sell my property. I would highly recommend them, on the sale my main contact was with Jessica. I found her to be incredibly helpful and efficient and kept me up to date on the progress of my sale. She was always considerate to my requests for help and would chase up any information I needed and would contact me straight away and always listened if I had any concerns, I always knew she was at the end of the phone if I needed any questions answered, or up to date information. Jessica was always friendly and I trusted her immensely with my house sale. I would definitely recommend her and the whole Haart family.PositiveQuality

Tina · 17 June 2021

★★★★★ 5/5

Google

Our whole experience with the Haart team has been great, from the start Francesca was very helpful and friendly making us feel at ease for the upcoming process. Once the initial stage was over we have mainly dealt with Emily who has been very helpful, keeping us up to date all they way, she has done everything she can to help sell our home and we are very grateful to her and the Haart team. I can't recommend haart enough to use as an estate agent.PositiveResponsiveness, Quality, Professionalism

Harriet · 17 June 2021

★★★★★ 5/5

Google

We have recently moved house, going through a very lengthy process (through no fault of our agent!) Jess was extremely responsive, professional and personable alongside being very empathetic of the scenario. We felt that Jess went above and beyond to keep contact with us, and getting us answers when no one else could get them! I would highly recommend Haart, in particular Jess, and we give our extreme thanks to her for pushing our sale over the line!PositiveResponsiveness, Quality, Professionalism

Vici · 17 June 2021

★★★★★ 5/5

Google

One word...FABULOUS! Emily Yeomans has been incredibly helpful, she has a great understanding of the areas I am interested in to purchase a property. She was very conscientious of making sure she had all the correct details before proceeding with a viewing. She went that one step further in helping me to locate the the areas on google maps so I could see the houses on street view. She is amazingly patient, attentive to every detail. Well done, keep up the great customer service and approach you have with your clients.

Giovanna · 17 June 2021

★★★★★ 5/5

Google

I loved viewing with Haart. The agents are always pleased to hear from you, bend over backwards to help, are excellent at communicating due Ng the buying or offer process they are friendly but professional and always punctual. I had the pleasure of being shown around by Emily who was fully prepared with all the answers to my questions. It was obvious she was familiar with the property and had so much enthusiasm! I am also selling my house using Haart because of her obvious passion for the company and was not disappointed when I met the valuer for the first time either! He too was almost as brilliant as Emily! Keep up the good work guys! You made my experience positive, simple and quick!PositiveResponsiveness, Professionalism, Value

Rebecca · 17 June 2021

★★★★★ 5/5

Google

Dealt with the nicest lettings agent I've ever met, Emma, and she was a total angel through the whole process. Kept me informed every step of the process which I've never been lucky enough to get before, promptly returned my phone calls and emails, got us our dream home for a bargain price and made the whole process as easy as possible, and went above and beyond- they were so patient! Finding a house is such a nightmare but Emma made it better. Thank you so much! Fully 110% recommend Haart if you want to find somewhere to rent.PositiveResponsiveness, Quality, Professionalism

Day · 17 June 2021

★★★★★ 5/5

Google

Claire was very helpful and professional when I came to helping us with some boiler problems at the property. She swiftly promoted action resulting in the problem being resolved. Thanks for your help Claire you were great 👍 …

Chris · 27 October 2024

★★★★★ 5/5

Google

I want to say a BIG thank you to Claire Page for helping to sort out a number of issues that I had to resolve quickly. Her attitude was so helpful and understanding, and the time it took her to respond to each request was fantastic. Thanks again!!!

Cadell · 26 May 2024

★★★★★ 5/5

Google

My first time buying a home and it was very daunting but Amy was so helpful and informative. Whenever I had any questions she was happy to help and support me. Even though we were unable to purchase the property due to issues with our broker, I appreciated her professionalism and kindness in the whole process, so a very big thank you Amy.

Lilli · 17 June 2023

★★★★★ 5/5

Google

I know (from experience) selling/buying houses can be a stressful experience. I used Haart (Derby) for this first time and my house was under offer within 2 weeks. The team were very helpful and polite. I would like to say a special mention to Amy Dawkins and Emily Yoemans for being superb. Keeping me updated and being so attentive. A true credit to the team. Thanks again to all at Haart Derby

Emilia · 17 June 2022

★★★★★ 5/5

Google

Ellie was brilliant showing us around the house.

Faqir · 16 October 2025

★★★★★ 5/5

Google

Sasha Hall provided us with a valuation to help inform our decision on a possible move, and we found him courteous, thorough, informative and professional, fully explaining all aspects of his reasoning and providing context with data from other recent comparable sales.

Steve · 16 February 2026

★★★★★ 5/5

Google

Cannot recommend Haart enough! Kelci has been brilliant from start to finish. She has supported us from the start, she is an asset to the company. The application process took less than 3 weeks from applying to moving in date! We are over the moon with the outcome.

Jordan · 17 April 2024

★★★★★ 5/5

Google

Thanks for showing us round Ellie. It was good to meet you and we’ll speak again next week!

Julie · 11 August 2026

★★★★★ 5/5

Google

Recently rented a property, the staff were really helpful, I personally went with Nika who was very quick to respond to me, great when viewing the property with me, and also gave me a follow up call after I had moved in. Friendly and reliable and would definitely stick with haart in any future properties.

Melissa · 16 October 2025

★★★★★ 5/5

Google

Josh was fantastic and beautiful 🌟 …

Theo · 16 October 2025

★★★★★ 1/5

Google

Not GOOD TOWARDS LANDLORD, they are more concern pleasing tenants. If you are landlord then you will face following difficulties : 1) IMPOSSIBLE TO TALK TO YOUR PROPERTY MANAGER over the phone. As they are extremely busy so they don't bother picking up your phone or reverting to your voicemail left, unless they want money out of you. And If you request call back after speaking to Nottingham head office, you will have to wait forever. 2) Never respond email specially if it requires explanation or responding. If you ask anything over email or ask ask them for explanation they always good for NEVER RESPONDING. Unless you involve higher up or their top manager or management, they will start dealing with it recklessly (as if they are giving you free favours) 3) Management charges are really very expensive plus repairs are costing whole of your rent, if you don't know or new landlord. Had experience with toilet leak, sent plumber arranged from haart management team, charged £70 call out and quoted me £400 - £700 repairs bill. Also, problem was reported Thursday evening, plumber sent monday morning. All he did came with one picture of toilet seat and zero explanation saying there is leak... When we question them about the quote why it's so expensive? No one has answer nor does anyone knows where is the leak is from? I was thinking problem might be fixed by Monday, instead called them to find out & they told me plumber just attended today itself.... Not very impressive service as you can Call any plumber same day, if you are paying for call out specially. So, I have to find plumber from checkatrade.com or tursttrader.com sorted problem for £100 including labour & call out + £12 for new parts. Altogether £112. You can better off managing yourself, rather than letting them ripping you off. 4) Zero deposit scheme. I made mistake of accepting tenant with haart promoting zero deposit scheme. After tenant left, it was nightmare dealing with HAART then tenant itself. First of all it took 3 to 4 weeks to file any claims or deposit Deductions as they were potentially very busy. Secondly, after waiting and chasing for more than 3 months. Deposit Deductions Claim filed for £870 but received £240. When asked explanation, still awaiting reaponse from whole of management but no one is interested. To conclude : HAART IS NOT SUITABLE FOR LANDLORDS. Its better off self managing with NRLA membership for £80 per year. You also get free impartial, legal and independent trailored advice as per your needs on phone free as NRLA member.

Ish · 29 December 2024

★★★★★ 5/5

Google

It was a pleasure to see Sasha again he walked me through the valuation process and all that it entails very polite and professional no pushy deadlines so thanks to him and the team

Zaf · 15 April 2026

★★★★★ 5/5

Google

Highly recommend Haarts. A pleasure to work with. Ours was not an easy sale but Haarts were great. A special mention to Gerilee who worked extremely hard to get the offer over the line and Trennaie who managed the sale efficiently and effectively. Many thanks!

Michelle · 26 May 2024

★★★★★ 5/5

Google

I would like to thank Kierah and Kelci at the Derby branch. Thank you so much. You really are amazing. Very professional and always helpful when I called. So sorry for all the stress and grey hairs 😳 Would definitely recommend Thank you again 🤗

Lisa · 26 May 2024

★★★★★ 5/5

Google

Amy and the team at Haart have been amazing. As a first time buyer they were more than happy to answer all my questions and have been great with keeping in touch and informing me of what I need to do to. It's been a real privilege to work with you and thank you for all the help so far in a very confusing world as a first time buyer.

Katie · 17 June 2022