haart Derby reviews

★★★★★ 5/5

Google

Aaron was the first person I met as I walked through the door, he was very professional, friendly, caring and did exactly what he said he would do. Then there was the rest of the team, Trennaie, Nikola, and Geralie, again they are all easy to talk to and extremely helpful. Thank you to all of you for making what is a very stressful time much more easy to process.

Llana · 25 June 2024

★★★★★ 5/5

Google

I just wanted to pass on my sincere thanks to Sasha and Trennaie for their work in securing a buyer and seeing it through to completion with regular updates and support. They helped me overcome a number of hurdles and managed to achieve a price higher than I was expecting. Overall, I'm very pleased with the service and would highly recommend the team.

Dan · 9 October 2024

★★★★★ 5/5

Google

I called the office yesterday looking for a property and I have to say the customer service from Sapna Christi was amazing! Not only did she listen to my difficult situation, she helped talk me through the process. Even though there isn’t a property that suits my needs yet - this is what customer service is. She has left a positive impact and I will definitely be referring my friends and family as well as myself. Thank you once again Sapna your team should be very proud to have such a lady like you working for their company.

Nisha · 19 November 2023

★★★★★ 5/5

Google

haart estate and lettings agents Derby is a very professional and knows how to deal with customers and satisfy their needs. I just rented a flat through them. I would like to thank all the teams for handling every step of the application process professionally, especially Sapna for updating me and completing my application perfectly. It would be my pleasure to recommend this company even to all of my friends and other members of my community. I appreciate all your efforts and thank you very much👍

S · 19 November 2023

★★★★★ 5/5

Google

I would highly recommend Haart Lettings. The friendly efficient service from Kierah and Emma was exceptional. Thanks for all their support and help. I also want to recommend Claire who is a letting agent at Haart. She is incredibly knowledgeable in her field and I found her very friendly, full of energy and gets things done without any fuss or problems . Nothing is too much trouble for her. She just gets the job done with a happy "nothings too much trouble " attitude .

Vicky · 19 November 2023

★★★★★ 5/5

Google

Sold my late mums house with Haarts in February, this was something I had no clue about where to start and after starting my journey with Haarts the staff have been amazing and made the sale as stress free as possible, I would like to say a massive thank you to Trennaie Thompson who was amazing and helped me from start to finish, if I could give more than 5 stars I would 😊

Donna · 27 March 2024

★★★★★ 5/5

Google

Emma from HAART who managed the property we were renting was always approachable, and ready to help with any issues we had. She always tries her best to cater to timings that work for us despite her busy schedule. The rest of the team were lovely and ready to support when needed too! Would 101% recommend HAART Derby for anyone looking to rent!

Jasmine · 16 March 2026

★★★★★ 5/5

Google

I can't praise Haart staf enough from Sasha who valued our bungalow, did a video of the property and the photos to Gerilee and Ellie dealing with viewing. Our property was a holiday let and therefore viewing had to be arranged around our calendar. This was done with such easy do to there professional approach. Communication was second to none. I had emails, text messages and phone calls to confirm appointment and to make sure we where happy with any arrangement. Thank you ALL so much for your help with making our sale so easy.

Karen · 16 October 2025

★★★★★ 5/5

Google

Very pleased with the service received from Haarts from start to finish. Tom started the ball rolling and different agents helped us through the various elements of the sale. All staff were extremely helpful and we would like to single out Trennaie who kept us up to date on our rather protracted sale. Thank you. We have no hesitation in recommending this company to guide you through what can be a fraught process.

Mary · 19 December 2025

★★★★★ 5/5

Google

I spent months looking for a home only to be continuously turned away because of my current circumstances. I was getting quite desperate. I saw a property on the Haart site and decided to have a look, so I booked a viewing. I fell in love with this property and I wanted it there and then. I expected to get turned down again but Katie Reynolds from Haart Derby contacted me to tell me I was first in line to go for the property. I was first to book a viewing and first to make an offer so it was only fair. I was on time for once! Katie told me I had to fit certain criteria to go for this property. I think I did. After a few days of toing and froing to see Katie at Haart, filling in forms etc and nervously waiting for an answer, I was ecstatic to find out I was successful in my application for my new home. To say I was happy is an understatement! All thanks to Katie Reynolds, she guided and helped me. Katie still continues to help me with the confusing legal stages. I can't wait to move into my new home. Thankyou Katie Reynolds 💓 and thankyou Haart

Amie · 20 October 2023

★★★★★ 5/5

Google

Emma Flowers, our agent from Haarts, has been absolutely brilliant in managing all the aspects of this letting, after having my fingers, and wallet, truly burnt with previous tenants, I was very hesitant with this letting but Emma was great in explaining all the safeguards that Haarts put in place and managing all the aspects I could not access (we live in London so managing the place from such a distance was another worry). I feel confident that we have done the right thing in a complicated personal circumstance and gained a good tenant.

Kim · 20 October 2023

★★★★★ 5/5

Google

I can't thank Trennaie Thompson enough for her outstanding support as my move manager during the home purchase process. Trennaie turned what could have been a horrific experience of having a house purchase fall through into a triumph by being the front line to our efforts to see it through to completion. I wholeheartedly recommend her services to anyone in need of a move manager and I am so thankful to haart estate agents for their part in my success. Thank you so so much, Trennaie!

Daniel · 20 September 2023

★★★★★ 5/5

Google

Myself and partner are currently in the process of purchasing a property, we would like to thank Gerilee Robinson for her outstanding care and work! Gerilee went out of her way to accomidate our working hours and worked promptly to ensure we got our desired property. Thank you so much to Gerilee and to the rest of the haart team! We highly recommend Haart.

Amelia · 25 July 2024

★★★★★ 5/5

Google

If you are new to town and are looking for a 5-star treatment from your agent, then Sapna Christi is your answer. She went out of her way and gave her 100% to make sure I am able to find a home. I needed the perfect apartment to move in ASAP and she made that happen! She also went out of her way to give me tips on the town's whereabouts and where to get the house essentials. I have to say I will keep choosing HAART over and over again since they have agents like Sapna, trustworthy, kind and very patient 🙏🏻

Zaynab · 21 August 2023

★★★★★ 5/5

Google

I have received exceptional service since entrusting my property with Haart Derby. Your team has truly surpassed all expectations and set a new standard for excellence in property management. From the moment I made the switch to your agency, I was immediately impressed by the professionalism and enthusiasm demonstrated by your staff particularly Emma, Claire and Sapna. The seamless transition process assured me that my property was in the right hands. Your team's attention to detail and commitment to delivering top-notch service have been evident throughout the process. In comparison to my previous managing agency, the difference in service quality is like night and day. I am genuinely grateful for the peace of mind you have provided me as a landlord, knowing that my investment is in the hands of competent professionals who genuinely care. Once again, thank you for your outstanding service. It's a pleasure to work with a team that consistently goes above and beyond to exceed expectations. I am looking forward to a long-lasting and fruitful partnership.

Satvinder · 21 August 2023

★★★★★ 4/5

Google

Gerilee kept us up to date with what was happening and while one buyer failed to come through the property was kept on the market so that another was found quickly. Our fingers are crossed that this goes through - Gerilee is still keeping in touch to keep things moved which is very positive.

Margaret · 13 December 2024

★★★★★ 5/5

Google

Josh was very helpful with the organisation of viewings and general administrative tasks. Thanks!

Miles · 16 February 2026

★★★★★ 5/5

Google

Would highly recommend it. I’ve recently rented a property through hearts derby and cannot recommend them enough, from the first point of contact through getting the keys and the communication and professionalism demonstrated by Sapna Christi has been exemplary. She seems to possess extraordinary examples of good customer service. Huge thanks to her. Sapna Christi is an asset to Haart rental in Derby. During this whole process, she demonstrated a high degree of respect, Kindness and pleasantness. Sapna Christi receives many kudos for her work.

Joseph · 22 July 2023

★★★★★ 5/5

Google

Josh was really lovely and accommodating thank you very much

Isobel · 16 March 2026

★★★★★ 5/5

Google

Big thanks to Gerilee for being very responsive and proactive.

Diffraction · 16 March 2026

★★★★★ 5/5

Google

Nika is an excellent employee and a true professional! She speaks several languages and explains everything clearly and thoroughly. We were very pleased. Huge thanks to her!

Vitaliy · 16 October 2025

★★★★★ 5/5

Google

Josh is nice and very helpful . I am thank ful to them

Vishwa · 16 February 2026

★★★★★ 5/5

Google

We can not thank Sasha Hall at Haart Estate Agents enough for how well he explained being able to showcase our property the best way possible for perspective viewers and, of course, buyers. He doesn't rush you to make a decision; he shows us a range of visual information, including a video of how he introduces and showcases properties on the market. He's extremely professional and, at the same time, very engaging and puts you at ease. He's respectful and considerate when he visits your home, removes his shoes, and wears a face mask. We didn't know we could price our property, stating above a particular price. We knew of a property near us that also had a Haart Estate Agent for sale sign that reached an astonishing £10,000 above their priced property over £150,000. The photos and the video of our for sale property made us quite emotional because we were so proud we were able to show our late mothers house the way she would have liked. In less than two hours of our property going on the market, we received an exciting phone call saying there's already at least eight people interested in viewing the property. Wow, that quickly? So, we have now moved forward with a group viewing in five days' time, expecting more appointments and we are very confident the viewers will not be disappointed, and we will receive some great offers to choose from. Watch this space! We definitely would recommend Haart Estate Agents, in particular Sasha, to represent you in wanting to sell your property. Oh, and by the way, their for sale signs are not your average ones; they do your property justice. Wow, we've almost reach the final stages of our property being sold. Without the consistency of Sasha keeping me in the loop with of where things are at, I don't think I would have held it together. When you're faced with the bottom chains challenges surrounding if/when their mortgage is accepted, yes it can delay things however, Sasha is so knowledgeable and clearly experienced and is very open, honest and transparent in keeping me updated and even explains some of the legal jargon from my solicitors correspondence. If you're not sure who to contact to help sell your property, I would definitely without a doubt recommend Haart Estate Agents. I am confident in them taking responsibility to sell your property and represent you in a very professional manner.

Liz · 17 June 2023

★★★★★ 5/5

Google

We have sold my mother in law's house in Derby remotely from London . From the off Sasha was superb in his analysis of the situation and in all his dealings with him we both felt his professionalism and insight into the situation ( mum is now in a Derby care home ) was exemplary . The team in derby office facilitated the sale beautifully and using the in house converters it led to a seamless experience . Special thanks must go to Tom who's liasing with the purchaser was speedy and efficient , Trennaie keeping us up to date on a regular basis and Amy for helping to negotiate a good deal for mum . Mum is now happy in the home knowing that the Heart Team have sold her property and now a great worry has been lifted , she is 93 years old Thanks again Team Heart and I will use the company again in the future , Well Done !

Debbie · 17 June 2023