Trusted Agent profile · Derby
★★★★★
294 reviews across 2 platforms
32 - 34 Cornmarket, Derby, DE1 2DG
Bagshaws Residential's office in Derby, at 32 - 34 Cornmarket, is rated 4.3 out of 5 across 294 reviews on two platforms, including 278 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Bagshaws Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Derby.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
5/5
GoogleRob has done an amazing job getting us moved in to our new rental property, he has had incredible patience with us and we can't fault him, a very polite and kind young man
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
2/5
GoogleDid a viewing, then put a offer in was told they had a bigger offer I did tell them I could not go any higher on the cost , I don’t know why they can’t update the customer ,viewing the property that a higher offer was offered , so it would be up to the customer to say yes or no to a viewing I just felt it was just get lots of viewing no matter if a higher offer was offered poor service , dishonesty, if you can’t be honest what else are they dishonest about . Don’t drop your guard
5/5
GoogleBrilliant team , very helpful and understanding . Would definitely recommend to friends or family when in need of letting a property, very quick at responding to any questions I had and and securing my first place to call home . My tour of the property and dealing with application from start to finish was dealt with by Rhys Delby of the derby branch ,who gave a very detailed and informative tour of the property. Thank you very muchPositiveResponsiveness, Quality, Professionalism
1/5
GoogleI called and emailed this estate agent on several occasions regarding a property they had for rent in Derby. They told me that they were having issues contacting the current tenant, and therefore couldn’t book any viewings. They kept my details and told me that I’d be contacted if anything changes. I was excited about the prospect of moving into this flat, as rent would’ve been affordable and it was in an ideal location given my job. Of course, having the assurances that I’d be contacted when they had contacted the current tenant I checked zoopla on a regular basis to ensure it was still there. When I checked it this afternoon, the flat was gone (Let Agreed) yet I’d had NO communication about viewings being available. I had asked for an application form during one of the phone calls, but didn’t wind up getting one. Ultimately, I think this is the classic case of people going back on their word. Didn’t think that would extend to estate agencies but I’m disgusted that it did.
1/5
GoogleI will never have anything to do with Bagshaws or Sequence again. After being relocated abroard with work, I trusted this company to sell my house. After the initial marketing hype, they did nothing more and let the house go cold. My second big mistake was to then trust them to rent my house. They didn't seem to vet potential tenants and let anyone they thought could pay the rent have it. This resulted in a run of tenants who did not pay their rent on time and who left my house in a terrible state. The check in and check out reports were not done on time and so disregarded by adjudicators meaning that I was left to pay for all the mess myself. I eventually went to another estate agents who sold my house within a week! I wish I hadn't put my trust in this company and saved myself a lot of stress and sleepless nights of worry.
2/5
GoogleMy overall experience with Bagshaws was not a particularly great one, we’ve just purchased a property through themselves and feel more so than anything it was the lack of communication that let them down. (However this doesn’t go for all of the staff, Kate in particular was great, I unfortunately only got to deal with her for the last 2 weeks of the 6 month process!) The person I dealt with for 90% of the time was unreachable, never returned any of my phone calls nor was honest with what he was telling me when I did reach him. It made the whole process much more stressful than it needed to be and if I were to ever buy/sell again I would avoid bagshaws.
1/5
GoogleThis review is regarding the mortgage services...Rachel Fox was brilliant but left...Vicky was good but left...last time was terrible as twice I had an appointment with Naman Malik and twice I was let down by having no contact...NegativeResponsiveness
5/5
GoogleSophie has been very amazing, very professional and understanding professional. She made our house search process seamless. Joshua Edafe
5/5
GoogleRachael Fox handled the whole case professionally and would definitely recommend using Bagshaws to anyone looking to buy a home. Rachael was very helpful throughout and was always happy to deal with any queries I had. Now decorating the my new home stress free!!
5/5
GoogleBagshaws residential has been helpful in settling me into my new place. The communication is too tier and they explain everything thoroughly before you make a big decision. Thank you guys for your support
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe process was effortlessly smooth. Nice customer service
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleLovely team of staff very helpful and supportive towards my journey of starting on the property ladder.
Many thanks for your fantastic 5* review Leanne. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent customer service, always ready to help. Professional, friendly, fast and always on time. Special thank to the mortgage advisor Vicky Tamber who helped me getting my mortgages sorted. I would highly recommend Vicky . I will definitely call again in the future.
5/5
GoogleContacted the lettings manager here, Sophie was very helpful in answering any questions I had about the renting process as this is the first time I've done it. Couldn't ask for a better customer experience, I will definitely use Bagshaws again.
5/5
GoogleExcellent communication and explanations. Has put my first time buyer fears to rest by guiding me through the process from beginning to end. Staff have always been friendly and helpful.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAmazing!! Would 100% use again. We viewed a house and 2 weeks later we were moving in. Sophie handled everything super smoothly. We were always kept up to date with what was happening from the viewing right up until collecting the keys. Sophie also answered all questions with ease and is just so friendly and helpful. Would highly recommend Bagshaws to everyone.
2/5
GoogleUnfortunately, I cannot recommend Bagshaws Derby. We enlisted them to sell our property and it felt more like I was acting as my own agent. They did not communicate well between parties and failed to manage the purchase of our house, or our buyer’s expectations effectively. It made the whole process a lot more stressful than it needed to be. Although we did find individual staff pleasant to deal with, our overall experience was very poor, it felt very galling paying for the minimal service we received.NegativeResponsiveness, Value
5/5
GoogleAs students with our first rental, me and my boyfriend were very new to everything and were very overwhelmed by everything. But Rhys who looked after us was beyond amazing. When we got the property we were very eager, maybe too eager, full of questions and after calling many times, Rhys would always be responsive and give us his best answer and in a good time so we weren't stressed waiting around. His knowledge of the property as he showed us round was excellent and was reassuring and helpful throughout the whole process. For our first experience with property, I couldn't of asked for a better service. Will definitely be using Bagshaws again in the future!PositiveResponsiveness, Professionalism
5/5
GoogleWonderful team. Very supportive. With wide options of property
Thank you for the fantastic 5* review Abrams and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleWere amazing to work with. Really saved me so much stress along the way. Special thanks to Sophie for all the hard work!
5/5
GoogleWe recently purchased our property with the help of Suraj Mann. He was easy to communicate with and always helped us with any questions we had and visiting the property again when we requested. I would definitely recommend him to anyone looking for help when buying a property with Bagshaws.
Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that our Bagshaws Residential team provided a five-star service!
5/5
GoogleHi Steve keep up the good work
Thanks for your great 5* review Awalo. Best wishes, Lucy, Customer Relations.
1/5
GoogleTerrible to deal with as a seller; staff, especially STEVE, are non-attentive; rang dozens of times but no call back despite promises. Ultimately lost out on the property due to their unprofessionalism despite making the highest offer.
Hi, thank you for taking the time to provide our team with feedback. We're concerned about this branch review, and we'd like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@bagshawsresidential.co.uk, then we'll be more than happy to help you.
5/5
GoogleAs owners, and currently overseas, at times dealing with problems can prove challenging. Having a situation arise which we could not solve easily we reached out to Bagshaws for assistance. Sophie Houghton responded quickly, efficiently and with absolute professionalism came up with a solution. In times when we are quick to criticise it was refreshing to receive such a good service. They deserve credit for communication, handling of queries and professionalism. Vicki & Huw EvansPositiveResponsiveness, Professionalism
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Tell us what you need and we'll put you in touch. Bagshaws Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Derby.
