Bagshaws Residential Derby reviews

★★★★★ 2/5

Google

Poor communication. Property was dirty when we moved in even though they said they had given it a deep clean at our request. My advice is Avoid Bagshaws if you want a stress free moving experience. Since moving in Bagshaws have tried to make amends by removing items that were left in the house by the previous tenant. They also left us a large bottle of wine.

Deva · 27 August 2023

★★★★★ 5/5

Google

Vicky has done an amazing job handling my mortgage. She kept me informed every step of the way and made the paperwork much easier to deal with. She really went the extra mile for me and helped keep my monthly payments down.

Taylor · 15 April 2026

★★★★★ 1/5

Trustpilot

My experience with Bagshaws Bakewell…

My experience with Bagshaws Bakewell was consistently poor from start to finish.

Sean · 22 July 2026

★★★★★ 5/5

Google

As a first time buyer and wanting to get the best deal after looking for so long to find the right property, I was extremely impressed with the service Taylor Massey gave me. She’s really on the ball when it comes to supporting and guiding you through the process - thank you for all your help!

Samantha · 15 December 2025

★★★★★ 5/5

Google

Georgina from bagshaws helped up secure our tenancy on our flat and I can’t begin to describe how accommodating and helpful she has been. Any time I had a question she was prompt and informative and so sweet!!! Massive thank you to Georgina, for all your help and kindness, would recommend her to anyone looking to move in derby x

Isla · 30 November 2023

★★★★★ 5/5

Google

Rhianna is my advisor, base in Derby brand. She the definition of the word “ go above and beyond “ she supports me throughout my stressful journey as a solo first time buyer. She really supportive and explains everything for me to understand how things work. Thank you Rhianna. :) #Recommended

J · 4 August 2025

★★★★★ 5/5

Google

I just rented a property through Bagshaws Residential Estate Agents Derby and thanks to Rob Bothwell, it was a very smooth process. He was very professional, courteous, supportive and friendly. Thank you so much, Rob Bothwell and team.

Oluwafisayo · 2 December 2024

★★★★★ 5/5

Google

As a first-time buyer, I had no clue what was involved in buying a property. My friend suggested that I contact Rhianna, as they had a great experience using her services. Rhianna turned out to be the most helpful person I’ve ever met. Not …

Anne · 16 February 2026

★★★★★ 5/5

Google

After using Bagshaws in Derby and specifically Vicky Tamber for our mortgages and re-mortgages for our portfolio of houses, we have always found her approach and manner to create a seamless process with us at the centre of her thinking. …

Winston · 16 February 2026

★★★★★ 5/5

Google

Just got a new apartment from Bagshaws Residential and it was a perfect experience. Tye Alton was super professional, friendly and patient during the whole process. Always found the time to pick up my calls or return them even if he was busy. Surely a 5-star rated company.

Raphael · 29 March 2024

★★★★★ 5/5

Google

Charlotte Tomlinson has been great from start to finish, very professional and very kind. She was able to answer the many questions that I had and always had a quick response when I emailed her. She has made moving into the property a lot easier and calming, so thank you Charlotte ☺️

Aaron · 12 May 2025

★★★★★ 5/5

Google

Vicky was very impressive, efficient, professional and knowledgeable. My case was not straightforward and easy, but Vicky handled it with aplomb! Having bought many properties over the years, and sat in quite a few Mortgage Broker meetings, this was the best one because of the professionalism of Vicky.

Barry · 28 February 2024

★★★★★ 5/5

Google

I achieved quick and positive results working with Rhianna. Her professional approach to clients encourages good work. All our meetings took place in a comfortable atmosphere. I received detailed answers to all my questions. I highly recommend her services.

Marianna · 16 February 2026

★★★★★ 5/5

Google

It was a team effort from Bagshaws in finding a way through to complete our house sale. It was challenging due to hicups further along the chain, but Archie and Taylor did a sterling job in gettin git over the line. I woulld definitley reccomend them

Mark · 15 December 2025

★★★★★ 5/5

Google

My name is Faustina and I have just rented a house with bagshaws and I was taken through the process by Charlotte. This is my first rental through an estate agent and to be honest I was a bit scared but she made the journey so smooth that I never had to worry about anything. She will email and still call me to make sure I get everything I needed to send her on time and whenever I don't understand anything, I will still ring her and she'll take her time and explain to me. All the process from viewing and to contracting and everything took about two weeks and I am very happy she was there to guide me through. Bagshaws, hold her tight because she knows what she's doing in her field. God bless you Charlotte 🥰🥰🥰👏👏👏 Faustina

Adjoa · 22 October 2024

★★★★★ 2/5

Google

Thank you to Steven for being eager and keen to find us a property. Thank you to Rebecca for trying her hardest to keep us updated on our sale (the mickleover branch kept us in the dark)

Eternalprince · 29 July 2024

★★★★★ 5/5

Google

Everything was spectacular with their company from the agents I dealt with ,Georgie was a very lovey estate agent to speak to ,not missing a single detail of information or knowledge on the property. The customer line aswell everyone is so nice and easy going,highly recommended.😁👍 …

Krishnan · 30 November 2023

★★★★★ 5/5

Google

Charlotte ‘Bagshaw’ was an absolute angel in helping me find my new home. From the moment we started working together, it’s like she knew exactly what I wanted. Her warmth and genuine care made the whole process smooth. I truly felt like she was sent from above to guide me through this journey. I couldn’t have asked for a better experience or agent , and I’m beyond grateful for her support. Highly recommend Bagshaws against the rest!

Terri · 18 October 2024

★★★★★ 5/5

Google

I recently brought a house through Bagshaws and the process was smooth and flawless largely due to Michaela who genuinely seemed to care and always went above and beyond to help whenever I needed her. I have social anxiety but always felt comfortable talking to Michaela as she always came across as understanding and thoughtful but also extremely professional and good at her job. I was very anxious buying my first house that I’d mess up but felt like I was in safe hands with Michaela 😊

Evelyn · 22 August 2024

★★★★★ 5/5

Google

Jimmy facilitated our move, was brilliant from start to finish! Professional and friendly at all times. If you are considering moving Bagshaws is a great place to go with!

Benjamin · 16 March 2026

★★★★★ 1/5

Trustpilot

Appointment no show because inconvenient for them

Booked an appointment two weeks in advance. Got a voice message two days before saying the appointment was inconvenient for them because they had another appointment later that day. I did not respond because I did not want to rearrange the appointment. So then they just cancelled my appointment. Very rude, very unprofessional will not use again.

Would · 13 April 2026

★★★★★ 1/5

Google

Absolute waste of time, spent time with agency and in house mortgage advisor and took time out of my day to pursue a property. Advertised as 4 bed and even questioned the the floor plan whilst in the branch, agent said he had personally done the valuation and it was definitely a 4 bed. Went to view turned out it was only a 3!, how can you advertise something as a 4 bed when the alleged '4th' bedroom cannot even fit in a bed and can only be accessible from bedroom 3, and even worse is this alleged 4th bedroom did not even have a window!, (Bagshaws do you even know the legal definition of a bedroom?)and when questioned and challenging the narrative bagshaws yet still try to convince me is a 4 bed, even the vendor informed it was a 3 and not a 4. Bagshaws take buyers for fools! Furthermore put in an offer close to asking in writing to bagshaws via 2 different individuals via email, and they did not even have the courtesy to respond or reply to reject the offer , if not deemed good enough. Very poor! It's little wonder estate agents in general have a bad name and known for being untrustworthy when agencies such as this mis advertise and mis lead potential buyers and do not communicate at all effectively even just as a common courtesy.

Dhiren · 27 July 2024

★★★★★ 5/5

Google

Can't fault the sales team, solicitors of both parties involved in the sale were really poor and Bagshaws Residential sales team were really effective at communicating with and chasing solicitors on both sides and always got back to me by email if not by phone to keep me updated and they were always polite, friendly and efficient. Also, I can't fault all their media and marketing and getting in veiwings matching prospectuve buyers to the property price and type and I had an offer within a few weeks, thank you Bagshaws!

Kismet · 27 July 2024

★★★★★ 5/5

Google

Charlotte Tomlinson the best ever,very professional and was helpful until the last day when I move in to my new apartment, I would recommend Bagshaws Residential Estate Agents Derby to everyone, I'm so happy with their service...Amazing team I tell you, I think there was a gentleman named Rob if not mistaken was Very helpful too) I just moved in to my new apartment 1/11/2024 and I'm excited and Grateful to all help

Heavenly · 9 November 2024