Trusted Agent profile Β· Derby

Bagshaws Residential Mickleover reviews in Derby

4.4

β˜…β˜…β˜…β˜…β˜… Great

133 reviews across 2 platforms

14 The Square, Mickleover, Derby, DE3 0DD, DE3 0DD

Bagshaws Residential's office in Derby, at 14 The Square, is rated 4.4 out of 5 across 133 reviews on two platforms, including 117 Google reviews rated 4.6.

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4.6 / 5

117

Reviews on Google

This office

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16

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Derby office, from every platform, shown as written. First names only.

1/5

Google

We left keys with Bagshaws to market our late mums property , they did 2 viewings. Ist viewing property was left without the alarm being reset and then 2nd viewing they left the property insecure . Manager non apologetic, even when going in to collect the keys the advisor for 2nd viewing had no apology. I wouldn't use this company if they were the last resort . Advertising of property not to standard . This has now been removed from website Can't give no stars as it won't allow me to post anything, so unfortunately had to give it 1

Mark Β· 18 July 2025

Agent replied Β· 23 August 2025

Thank you for making us aware of your experience, please do contact us via EAComplaints@Connellsgroup.co.ukshould you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.

1/5

Google

I’ve found dealing with Ibrahim at the mickleover branch to be unprofessional and unreliable. Promises to follow up were repeatedly not honoured, which meant viewings did not happen and enquiries stalled. This experience reflects poorly on the agency, and I would advise others to consider alternatives if they want timely responses and proactive service.

John Β· 11 March 2026

Agent replied Β· 11 October 2026

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Trustpilot

I wanted to sell my house in Mickleover…

I wanted to sell my house in Mickleover and the advice I got from Taylor Massey was excellent e.g., how to modernise the house where and how and then put it back on the market, which I will do. Amazing because I could have lost money.

Tabetha Β· 10 December 2025

1/5

Trustpilot

Bagshaws Bakewell provided a Β£420,000…

Bagshaws Bakewell provided a Β£420,000 valuation of our property, which was used during mediation in connection with a proposed buyout. The property subsequently sold within 48 hours for Β£555,000, Β£135,000 (approximately 32%) above their valuation. In my experience, this valuation had a significant financial impact, and I would strongly recommend obtaining an independent valuation before relying on Bagshaws.

Deke Β· 29 August 2026

5/5

Google

We recently contacted Bagshaws in the regards to selling a property. Rich & Adam went above and beyond to help and to make the whole process as stress free as the could. Thank you

Samuel Β· 9 April 2025

Agent replied Β· 22 June 2025

Thank you for your brilliant 5* review and thank you for your kind words Samuel. Best wishes, Lucy, Customer Relations.

5/5

Google

Adam was fantastic throughout our transaction, we are forever grateful.

Saf Β· 11 December 2025

Agent replied Β· 11 October 2026

Thank you so much for your kind words, we're thrilled that Adam provided you with exceptional service during your transaction. It's always our goal to leave our customers feeling grateful and satisfied. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Amazing service. Will definitely be using them again. Never had a sale go through so quick πŸ‘πŸŒŸπŸŒŸπŸŒŸπŸŒŸπŸŒŸ …

Kevin Β· 11 August 2026

Agent replied Β· 11 October 2026

Thank you so much for your kind words! We are so happy to hear that you had a great experience with us and we are looking forward to working with you again.Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Rosh Great experience renting through rosh . He is friendly, organised, and extremely helpful with paperwork and referencing. The move-in process was smooth, and he was quick to resolve any issues. Highly recommended for anyone looking to rent.”He got good patience and highly professional. Always support and guide.

Nimmy Β· 11 December 2025

Agent replied Β· 11 October 2026

Thank you for your wonderful review! We are thrilled to hear that you had a great experience renting with us. Our team takes pride in providing friendly and organized service and we are glad that you found our paperwork and referencing process helpful. We are happy to have resolved any issues quickly and we always aim to provide high-quality support and guidance. Thank you for recommending us to others, we truly appreciate it! Best wishes, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

I don’t recommend

I don’t recommend Very poor customer service Seventeen weeks snd no viewings Rude receptionists and disinterested agents Condescending attitude towards customers Behave as though customer is a nuisance, no feedback and no evidence of any marketing except rightmove and Zoopla Their photographer was abysmal and lazy

Jane Β· 21 July 2025

5/5

Google

I had an excellent experience with Bagshaws! From start to finish, their team was professional, friendly, and incredibly efficient. Amelie guided me through every step of the process, whether it was valuing my property, marketing it effectively, or negotiating the sale and kept me up to date with any queries of mine. Their local market knowledge was impressive, and they provided honest and clear advice throughout. Communication was seamless, and they were always available to answer my questions or address any concerns. I couldn’t be happier with the outcome and would highly recommend Bagshaws to anyone looking to buy or sell . A truly outstanding service! 10/10 would recommend

Abu-bakr Β· 5 December 2024

Agent replied Β· 9 December 2024

Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Very helpful, easy to talk to, all around very happy with the service. After disappointment with a local solicitor, Adam recommended solicitors who know what they are doing. No problem after that. No question was too 'silly'. Adam and Emily always there to help and give a guidance. I recommend the whole of Bagshaws Residential in Mickleover, they are very nice and helpful in every way. Best Regards.

Jack Β· 25 April 2025

Agent replied Β· 23 May 2025

Thank you Jack for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Used Bagshaws to sell my house and find me a new place to live. The whole process was done really well and it was stress free. Adam valued my house and showed me all the ways they would market it for me, which was great. I also used the in house mortgage service and Rich the mortgage broker helped me get a discounted rate. Overall I’m extremely satisfied with the service. The whole team was lovely

Rahat Β· 16 December 2024

Agent replied Β· 23 December 2024

Thank you for taking the time to leave us your 5* review Rahat! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

Bagshaws in Mickleover were brilliant in selling my house. The manager, Lindsey Wileman was very helpful and knowledgeable. Josh Wilkins was my contact there and he is very professional but friendly and helpful, always dealing promptly with any questions or queries. He made a point of knowing everything about my house and the area it is in and made me feel as though I was the only person he was dealing with. Well Done!

Susan Β· 13 November 2020

Agent replied Β· 12 November 2024

Hello, thank you so much for taking the time to provide our Bagshaws Residential team with a 5-star review. We are so happy to hear Lindsey, Josh and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.

5/5

Google

I bought my first ever house through Bagshaws this week, and they made everything so easy. They all were so professional and informative, and Amelie was brilliant with viewings and keeping me updated with the sale progress. Thank you all

Jessica Β· 16 May 2024

Agent replied Β· 12 November 2024

Thank you for your 5* review Jessica Duff. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

Appointment no show because inconvenient for them

Booked an appointment two weeks in advance. Got a voice message two days before saying the appointment was inconvenient for them because they had another appointment later that day. I did not respond because I did not want to rearrange the appointment. So then they just cancelled my appointment. Very rude, very unprofessional will not use again.

Would Β· 13 April 2026

5/5

Google

Amelie was incredibly communicative and so helpful during the process of my house sale. A process that was overly complicated was made infinitely easier by her and the Mickleover team

Holly Β· 14 August 2024

Agent replied Β· 12 November 2024

Thank you for leaving us your superb 5* review Holly. Best wishes, Lucy, Customer Relations.

5/5

Google

Rosh gave me great advice about buying a property, and things to look out for when viewing places. Also to consider what might be the right range of areas to look into fir my needs. Thanks

Sarbjit Β· 11 December 2025

Agent replied Β· 11 October 2026

Thank you for your kind review! We are thrilled to hear that Rosh was able to provide you with valuable advice and assist you in finding the perfect property. Our goal is always to help our customers make informed decisions and find the best fit for their needs. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Right from the first enquiry to the last point, they advise you with utmost respect, attention and guidance. Cheers Richard Gulley..

Solomon Β· 11 April 2026

Agent replied Β· 11 October 2026

Thank you for choosing our business! It was a pleasure providing you with top-notch service from start to finish. We appreciate your kind words. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

Would like to give zero.

Would like to give zero. In my opinion l was lied to continuously about my sale . The manager Helen (Ashbourne, Derbyshire) breached my confidentiality and lied to my face. My β€˜purchaser’ who should have been checked prior to offer β€˜ was in no way proceed-able. Months wasted . Avoid . On going legal complaint .

Lulu Β· 20 February 2026

5/5

Google

I had an excellent experience with Rosh as our landlord. He is very professional, and kept me updated at every time. Have good knowledge and solve any problems very quickly. Highly recommended.

Melvin Β· 11 December 2025

Agent replied Β· 11 October 2026

Thank you for your kind words, we are so glad to hear that you had a positive experience renting from us! We take pride in providing excellent service and we are happy to hear that you found our landlord, Rosh, to be professional and proficient in addressing any concerns. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Bagshaws were amazing in the sale of my late uncles property, after an unsuccessful time with another agent, we instructed Bagshaws and they were so much more impressive. The professional photographers pictures were amazing, great quality and really showed the property off in the best light!

Airah Β· 19 July 2025

Agent replied Β· 8 August 2025

Thank you for choosing Bagshaws to handle the sale of your late uncle's property. We are thrilled to hear that our team impressed you with our professional photographs and effective marketing tactics. We are committed to delivering the best service and achieving the best results for our clients. Kind regards, Lucy Mawer, Customer Feedback and Support Team

5/5

Google

Great service from Richard Gulley. Talked through the home buying process and explained everything in detail. Was also happy to chase up 3rd parties during the application

Sophie Β· 11 January 2026

Agent replied Β· 11 October 2026

Thank you for the kind words! We are thrilled that our team member, Richard, was able to provide you with exceptional service and make the home buying process a smooth one. Our priority is always to go above and beyond for our customers. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Adam knows his stuff, thanks for all your help with the sale.

Aj Β· 11 May 2026

Agent replied Β· 11 October 2026

Thank you for your kind words, we are happy to have assisted you with your purchase. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Selling and moving house was an outstanding experience with bagshaws they went above and beyond and was very helpful I can honestly the move was not stressful can’t thank these guys enough

Rebecca Β· 11 November 2025

Agent replied Β· 11 October 2026

Thank you so much for your kind review! We're thrilled to hear that your experience with us was outstanding. Our team is always willing to go the extra mile to make sure our customers have a stress-free moving experience. Kind regards, Lucy, Customer Feedback and Support Team

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