Trusted Agent profile · Derby
★★★★★
1,740 reviews across 2 platforms
Cotchett Village, Derby, DE3 0DN
Part of Avant Homes Midlands, see every office.
Avant Homes Midlands's office in Derby, at Cotchett Village, is rated 3.6 out of 5 across 1,740 reviews on two platforms, including 28 Google reviews rated 2.7.
Tell us what you need and we'll put you in touch. Avant Homes Midlands hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Derby.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
1/5
GoogleAlways problems with them.. wish there was a 0 star option.. won't even deal with there other locations either. How horrible. Why would they even keep the project management working if they can't do their job or any management for that reason..
1/5
TrustpilotI booked an appointment with Caroline…
I booked an appointment with Caroline on Saturday 10:30am but I didn’t receive an email with the details as promised. I was also promised to receive a call from the mortgage advisor but also no one called.
1/5
TrustpilotGood until they got our money
Excellent experience until sale had gone through then abysmal afterward. They forgot to put a drain in near our property so every time it rains heavily we get massive flooding inside the garage. Have reported it several times and I just get fobbed off time after time.
5/5
TrustpilotWe had a really positive experience…
We had a really positive experience buying our home. We were offered easy mover which saved us all the usual costs associated with selling. The sales team were very honest with us about spec changes and realistic about move-in dates. Appreciated their advice and guidance along the way…
1/5
Trustpilotstay well clear from these cowboys…
stay well clear from these cowboys build quality is awful and customer services even worse we have been lucky enough to manage to cancel our property at Carlton In Lindrick as we have been tipped off by the residents about the endless problems
5/5
TrustpilotGreat Service
Great service by Carla at Trinity Fields, Retford. She has been absolutely amazing with us. We’ve not been the easiest customers, however Carla has gone above and beyond to ensure we find the right home. Would thoroughly recommend buying a house here.
5/5
TrustpilotEarls Park estate at Chesterfield
We went to the Earls Park estate at chesterfield and met James the sale person. He was extremely helpful and guided us through the process of buying the house.
5/5
TrustpilotLaura - best technician ever!!
Berry Hill MansfieldLaura is the most amazing, knowledgeable, capable technician. Over the last year she has come to us a fair few times - always cheerful, helpful, nothing too much trouble!We think she is your company's greatest asset!
1/5
TrustpilotAvoid
Avoid. Aftersales is nonexistent…
5/5
TrustpilotGreat customer service
Laura Channer, at Avant Customer Services in Wakefield, has been extremely helpful and professional when dealing with all our snagging issues. She has dealt with all issues promptly and it has been a pleasure dealing with her.
5/5
TrustpilotThe staff are very very nice
The staff are very very nice and helpful! They provide extremely effective and excellent service! We arrived the office at 15:40 and the staff could arrange a viewing before 16:00 in another site!
5/5
TrustpilotLouise at Cotchett Park
Our viewing with Louise at Cotchett Park couldn’t have been better. She welcomed us like friends and anticipated exactly what we were looking for. Going above and beyond other appointments we have had with other companies with the information she provided and was able to answer all of our questions. We felt in safe hands.
5/5
TrustpilotVery welcoming,knowledgeable and helpful
Very welcoming,knowledgeable and answered all our questions. Helpful and constructive with suggestions for our particular sale and purchase situation.
5/5
TrustpilotNew house
When we moved into our property we commissioned a snagging report. A number of issues were raised - nothing major. Avant have dealt with all issues raised quickly and without fuss. We are very happy with our experience.
5/5
TrustpilotThe lady who was working for your…
The lady who was working for your company was great to welcoming us also full of experience thanks. Also the houses was amazing but a bit expensive for now for us
5/5
TrustpilotFriendly, helpful and knowledgeable
Laura, the technician of Avant support team was very friendly and helpful with all our issues. She always finished her jobs more than we expected. We are looking forward to having her supports in future.
5/5
TrustpilotGreat service and guidance
Lesley and Vicky gave us great information and guidance as to what we needed to know regarding house sizes at, Cygnet Park Killingworth.
1/5
Trustpilot4 yrs still major snagging unresolved!
4 yrs of ongoing still unresolved major snagging, no interest in customer service, unbelievable staff turnover and now not a number for the company that isn't a voicemail. Avoid this company as their product does not live up to the marketing promises.
5/5
TrustpilotDavey
Davey, did excellent finish for the work done, Clearly explained the root cause. Clean the area after work completed.
5/5
TrustpilotFriendly and informative
Friendly and informative, your sales advisor explained all the steps I needed to follow for the scheme I was interested in and provided me with all the relevant information and contact details for the development I’m interested in.
5/5
TrustpilotHelpful sales advisor
I can’t remember the name of the woman who showed us round at 1pm but we both thought she was really helpful really informative and knowledgable !!
5/5
TrustpilotSte has come and done an amazing job…
Ste has come and done an amazing job and a Lovely man. (Ste arnell)
5/5
TrustpilotStaff I met was welcoming and took time…
Staff I met was welcoming and took time to explain and answered my questions.
5/5
TrustpilotAbsolutely amazing company I can not…
Absolutely amazing company I can not fault these guys in any way, they have gone over and above to help me get the home tug I wanted, Angela the sales manager was incredible also, can’t thank her enough
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Avant Homes Midlands hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Derby.
