Trusted Agent profile · Derby
★★★★★
1,739 reviews across 2 platforms
Cotchett Village, Derby, DE3 0DN
Part of Avant Homes Midlands, see every office.
Avant Homes Midlands's office in Derby, at Cotchett Village, is rated 3.6 out of 5 across 1,739 reviews on two platforms, including 28 Google reviews rated 2.7.
Tell us what you need and we'll put you in touch. Avant Homes Midlands hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Derby.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
1/5
TrustpilotPlot 216 Greenhall eatate, Blantyre
Render back bedroom still outstanding, bi-fold doors and other window in property still not replaced, broken and missing items (too many to write down) still missing i.e. radiator caps etc. Jenn sales rep ignoring emails not good enough. Litigation ensuing....Avant you were warned!!!!
1/5
Trustpilotexpecting me to pay a call out charge…
expecting me to pay a call out charge for a garage door which no longer operates. only been in the house for over a year. also the road surfaces still have not been completed likewise to the other estates around the UK. appalling customer service
1/5
TrustpilotVery poor quality from cowboy builders…
Very poor quality from cowboy builders little regard for health and safety, recycling, environmental and carbon reduction.
4/5
TrustpilotGood experience so far
Lewis has so far provided a good service and helped show me around and answer questions
1/5
TrustpilotI sent an email making enquiry about a…
I sent an email making enquiry about a property in Hamilton.I got a call from a agent being rude asking me what I wanted and when I told her I was in a meeting she sounded harsh and told me phone me back if I wanted. She sounded not interested at all
5/5
TrustpilotCygnet Park
Lesley at Cygnet park has been amazing with prompt responses and site knowledge during the starting phase of buying a home. Fully recommend!
5/5
TrustpilotJob well done!
Very pleased with the entire Avant team from start to finish... Joe, Rob Claire, Vicki, Dean, Laura and Andy. I feel very valued as a customer... listened too, my needs taken into account...issues looked into attentively. I'm also very very pleased with the end product, the house....modern design and high quality finishing...
5/5
TrustpilotExcellent service
Excellent service . Excellent communications and professionally handled so far .
5/5
TrustpilotLovely property
Lovely property, after viewing we deliberated our decision and decided the open plan wasn’t for us especially with a dog which loves the outside
5/5
TrustpilotGreat performance
Being respectful towards customers and showing that you understand and care about solving customer problems is one of your strongest traits and is truly inspiring!
5/5
TrustpilotWouldn’t hesitate to buy from Avant again
Couldn’t recommend an Avant home enough. First class interiors, perfect layouts, exceptional customer service before and after completion. Thank you!
Thank you for your review SianYour review says it all really, and is exactly what we hope all our customers experiences feel like.Thank you for taking the time to share with usKind RegardsAvant Homes
1/5
Trustpilot5 years into a new build with this…
5 years into a new build with this company and I am onto my third leak this year causing damage to my ceiling. Customer services are not interested
5/5
TrustpilotWe went to look at the new homes at…
We went to look at the new homes at cullingworth The young girl was very helpful and informative.
5/5
TrustpilotGreat customer service
Great customer service. Andy Jones fixed a shower tray issue in Penicuik that was pending for a while.
5/5
TrustpilotNever considered a townhouse before!
The townhouse we viewed has definitely given us food for thought and we really appreciated the reception given by your representative, Holly, who was professional, friendly, courteous and informative.
1/5
TrustpilotDo not buy a property from these… Cowboys
Do not buy a property from these cowboys (Avant). For over four years I have being chasing them to get the snagging list done still waiting. So now I am taking the to the small claims court and I would advise anyone still having issues with the cowboys (Avant) to do the same.
5/5
TrustpilotImpressive service
Good service provided by Lewis! Hope we can buy a new home soon.
1/5
TrustpilotHorrendous company
Horrendous company, always cutting corners and don’t fix defects. We had 8 separate leaks in our property and even now 3 years down the line they haven’t fixed everything up. Avoid at all costs
5/5
TrustpilotClear and patient communication in…
Clear and patient communication in trying to get me a viewing. Great welcome on arrival, no pressure sell and very helpful. If plot is in my timescale I will buy from Avant for sure
5/5
TrustpilotBathroom Silicon Repair
Andy arrived at time arranged. Very professional and personable. Very good experience.
1/5
TrustpilotTerrible
Handle with care they take your money then leave you high and dryThey siliconed my induction hob in broke my worktop then ran away from responsibility for itBuy from somebody else
5/5
TrustpilotSales rep was brill
Sales rep was brill, shared a lot of information gave us exactly what we needed.
5/5
TrustpilotBella,
Summer Field Development Bella Was very helpful and informative.Explained the options available to us and answered all our questions clearly.Great employee and good customer service.
5/5
TrustpilotDavey the joiner sorted my doors for me…
Davey the joiner sorted my doors for me no bother no mess and polite
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Avant Homes Midlands hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Derby.
