Trusted Agent profile · Derby
★★★★★
1,740 reviews across 2 platforms
Cotchett Village, Derby, DE3 0DN
Part of Avant Homes Midlands, see every office.
Avant Homes Midlands's office in Derby, at Cotchett Village, is rated 3.6 out of 5 across 1,740 reviews on two platforms, including 28 Google reviews rated 2.7.
Tell us what you need and we'll put you in touch. Avant Homes Midlands hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Derby.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
1/5
TrustpilotIf anyone is thinking of buying an…
If anyone is thinking of buying an Avant Home, please think again. They promise 5 star customer service in which my experience is definitely not the case. 2 years down the line and still trying. To get things resolved. Instead of being my forever home, it has been a nightmare. Never put your trust in Avant Homes.
1/5
TrustpilotLow built quality homes
Low built quality homes. I am disappointed and know I have nowhere to go with this complaint. I observed lot of bulging in ceilings near kitchen and it’s now slowly coming down at top corners.
5/5
TrustpilotThe lady (Caroline) in the sales office…
The lady (Caroline) in the sales office was so helpful and made what is a very stressful time seem a little more relaxed and I hope that we might buy.
5/5
TrustpilotVicki Phelps Summerville
Great service from Vicki from initial enquiry to reservation. Couldn’t have been more approachable and friendly. Thanks so much.
5/5
TrustpilotGreat service
Great service. Very informative and helpful. Quick to respond to any enquiries or problems so far and deal with these effectively and efficiently.
5/5
TrustpilotExcellent customer service from Julie
Excellent customer service from Julie. She explained everything to us clearly and with patience. We are touched with her service and would move to the next stage of the journey with purchasing the home.
5/5
TrustpilotRectifying issues
After experiencing a few issues with leaks in my home, Avant have been amazing at rectifying the issues. The team have kept in touch throughout to explain the next step and ensured that each step of the process has been as quick as possible. Thank you Avant!
5/5
TrustpilotExcellent communication
Process so far has been smooth. Angela our Sale rep is very informative and always happy to help. Regular contact through the process and we are fully informed via Angela regarding the progress and update.
5/5
TrustpilotLesley from the sales team took us to…
Lesley from the sales team took us to three different properties and explained everything very well to us about getting a new home. Wonderful and reliable builders overall in my experience
5/5
TrustpilotEarly stage of looking at a new house
Early stage of looking at a new house. Looked at a few developments. Avant properties and surrounding site landscaping look better than others. Looked at new development in Burnopfield. Team were really informative and helpful. No pressure and driven by customer needs. Product looks very good as is the customer service. Andrea and Rachel both really helpful. Thx
5/5
TrustpilotProblems solved
Having had to contact Customer Services at Avant several times, my problems have always been handled by Laura who is very professional and courteous and has always arranged for everything to be sorted out for me as soon as possible.
2/5
TrustpilotStay away
General design is nice, good ideas for kitchen, bathrooms - modern and nice. However customer service … omg don’t really got time to mention about everything, but one of my claims has been accepted over two years ago, and still hasn’t been fixed. It’s kind of joke!
4/5
TrustpilotThe information about the house was…informative
The information about the house was informativeUnfortunately the house we wished to see is not available to see yet;
5/5
TrustpilotThe show room assistant was excellent
The show room assistant was excellent. Explained everything I needed to know. She was full of knowledge on the property we were interested in. Credit to the company
5/5
TrustpilotExceptional quality homes with great designs
Exceptional quality homes with great designs, unlike those boring and predictable house designs from other builders. To cap it all, I've had excellent customer services from Georgia and Co. Great work mates
1/5
TrustpilotCancelled appointment by phone two days…
Cancelled appointment by phone two days before viewing On viewing day I had a call to ask where I was!Communication poor within the company perhaps?
4/5
TrustpilotHelpful and professional.
Helpful and professional.I was promised an email with the brochure which, disappointingly, this hasn't been sent to me.
5/5
TrustpilotLewis has been a great help with…
Lewis from Greenlock place development has been a great help with explaining everything we needed to know. Always kept us informed and giving us the right information.
5/5
TrustpilotAbsolutely amazing
Absolutely amazing. Sadly I forget the name of the saleswoman who showed me around the development in Barton Seagrave but she was nothing short of amazing. I’m certainly considering purchasing with Avant in the next couple of months.
1/5
TrustpilotAbsolutely disgusting customer service
Absolutely disgusting customer service! I have tried to make an appointment to view a property at the ten locks site Market Harborough, Leicestershire. I have called the site office and spoke to an agent twice and was told I’d be called back but nothing. I’ve sent numerous emails, with no reply what so ever. Absolutely disgusting customer service!
5/5
TrustpilotBella@Bradley point was a real pleasure…
Bella@Bradley point was a real pleasure to deal with. So patient and understanding. I would recommend her personally
5/5
TrustpilotAmazing welcome and really went beyond…
Amazing welcome and really went beyond what I’ve would expected when just turning up to ask about the houses on sale. Thank you much appreciated. Gini
5/5
TrustpilotA great company to transact with
A great company to transact with. Our sales advisor (Louise)was really deligent. We got our first home with Avant and it really a stress-free process for us.
1/5
TrustpilotStay away from this company
Stay away from this company, worst builder I have had the displeasure of purchasing off. No issue with give you a second rate house and never hearing from them again
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Avant Homes Midlands hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Derby.
