Trusted Agent profile · Derby
★★★★★
1,740 reviews across 2 platforms
Cotchett Village, Derby, DE3 0DN
Part of Avant Homes Midlands, see every office.
Avant Homes Midlands's office in Derby, at Cotchett Village, is rated 3.6 out of 5 across 1,740 reviews on two platforms, including 28 Google reviews rated 2.7.
Tell us what you need and we'll put you in touch. Avant Homes Midlands hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Derby.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
4/5
TrustpilotAvant Homes @ Mickleover
Avant Homes @ MickleoverI have had a lovely experience with the sales staff at Avant Homes, Patricia, Julie and Claire and cannot thank them enough. They have been very helpful and patient with all my questions, changes and choices and they have provided a great customer sales experience. I look forward to finalising the details of my sale and seeing the final house.
5/5
TrustpilotCausey Heights Review
Excellent service from the start from sales advisors Victoria and Susan. Followed up by brilliant customer care and quality from Stevie and site manager James. 5 star class from the start to the end
Thank you for taking the time to leave a review Stuart. It's fantastic to hear you have enjoyed your experience with us and received great customer service , we will be sure to pass on your lovely feedback to the team. Wishing you all the best in your new home.Best Wishes,Avant Homes
1/5
TrustpilotBe careful…
Experience with Avant homes has been terrible since the moment after reservation where before they were brilliant. We’ve had very snotty phone calls and emails from them about us and our solicitors despite the fact that all of the hold ups are on their end.
1/5
TrustpilotI haven’t seen such a liar company
I haven’t seen such a liar company, i have paid £5500 for moduleo flooring and ended up with thin layer of rubber, found it after 2 years and they said they don’t cover anymore.
5/5
TrustpilotEasy to book appointment and no hard…
Easy to book appointment and no hard sale fro. Any member of the teamAngela the sales rep was lovely friendly and very easy to talk to.Very good experience and we have a lot to think about.
5/5
TrustpilotWonderful location & friendly sales adviser.
I felt very welcome and Georgia the sales adviser was really lovely. The houses and location are very nice. The site is down a leafy lane and feels welcoming and picturesque.
5/5
TrustpilotYour representative made our experience…
Your representative made our experience great, she was and is a great listener, negotiator knows and answer my tricky questions brilliantly.
5/5
TrustpilotFantastic customer service
From start to finish the team have been great and have collaborated with me. They have ensured I was satisfied with the house and any queries or question they were willing to help. Really pleased with the house lived up-to everything that was sold to me at the time of reservation.
1/5
TrustpilotTerrible customer service and attitude…
Terrible customer service and attitude post-sale! They just want a sale then you are left with no communication - still waiting for a completion date 6 months after signing the paperwork.
Thank you for your reviewWe are sorry to hear that the communication regarding your new home has not been up to the required standards.Please can you update your review with the name of the development and plot number so we can look into this and get back to you?Many thanksAvant Homes
1/5
TrustpilotGot keys for our Avant home 22nd…
Got keys for our Avant home 22nd December. If it wasn't for my step brother checking the wiring my spouse wouldn't be here now after he was supposed 2 move a plug socket! All the fuses have been labled up wrong, still no one round to correct it!!!!
1/5
TrustpilotThinking of buying an Avant home… Don’t!!!
Thinking of buying an Avant home? DONT!I’ve lived in my house over a year now, I still have day one snags!! It’s a misery nobody should have to live with! Let alone pay for the ‘privilege’ I email Avant most weeks, and most weeks don’t get a response, but when I do, it’s empty, and no action actually happens.
5/5
TrustpilotReally helpful and informative staff
Really helpful and informative staff, Louise in Sales office is amazing, helpful, has ideas, and nothing too much trouble, always welcoming and happy to help.The same goes for Chris one of the site manager, answered a few questions we had about the development, lovely helpful guy...x
5/5
TrustpilotWe met with Angela for initial…
We met with Angela for initial discussion who explained everything re: the project and purchase options very well. Looking forward for further discussions.
4/5
TrustpilotHappy New Home.had great help from the sales team…
We had great help from the sales team with the purchase of our new home. The moving in date was very stressful, especially as it was only a week before Christmas, and we only had confirmation the day before our move. However, our site manager and his team have been absolutely brilliant since we moved in and helped us so much.
5/5
TrustpilotYour staff was really engaging and went…
Your staff was really engaging and went far and above to clarify our concerns. My family was happy with the options of flats available.
3/5
TrustpilotVery helpful service
Very helpful service. Layout of houses are too small. Bedrooms in the show room do not have room for storage or wardrobes. Lack of space for gardens, kitchen space and nowhere to put a dinning room table.
5/5
TrustpilotGreenlock Place
Have found Lewis very helpful and informative. He has gone the "extra mile" in providing exemplary customer service. Whilst we won't be buying a new home in the immediate future, I would certainly contact Avant again as and when the need arises!
5/5
TrustpilotI rang the Killingworth office last…
I rang the Killingworth office last week to obtain some information regarding affordable housing. and help to buy. The sales advisor was very friendly and approachable, knowledgeable and professional. Wonderful service.
Thank you for your review MargaretIts really pleasing to hear that our sales team were able to delight you with the service provided.We hope to hear from you again in the near future!Kind regardsAvant Homes
1/5
TrustpilotFrom my experience if i could award…
From my experience if i could award avant homes zero stars i would.they dont deserve any stars what so ever.the design the houses and that's about it.avant do not build the houses.then avant refusal to help fix problems.zero star company thats being ran into ground.
5/5
TrustpilotHilary in sales team was so helpful and…
Hilary in sales team was so helpful and professional. We did not feel pressured in any way and had a very positive experience.
5/5
TrustpilotAvant homes at Vanbrugh gate Chester le…
Avant homes at Vanbrugh gate Chester le street good quality homes I moved in to new home December 2021 Julie who works for sales team was very professional and helpful top draw 👍Site managers very helpful to Overall I’m well satisfied with my new home well done Julie and your team
4/5
TrustpilotLesley has done a great job helping us…
Lesley has done a great job helping us choose a house on the Cygnet Park estate.All our questions have been answered openly and we have reserved a house!
3/5
TrustpilotVery Busy Sales Office
The sales advisors on site were busy with customers and were not aware of our appointment. We waited in the car and a sales advisor came out 10 minutes late which we didn’t mind. She showed us around the Sudbury and was very nice.
5/5
TrustpilotA pleasant reservation process
A warm friendly welcome from Caroline at Barton Point with advice and guidance provided throughout the reservation process. As a first time buyer, I felt the whole process was relaxed with informative information of the next steps to complete.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Avant Homes Midlands hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Derby.
