Every review we hold for the Derby office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDisappointing
Misled during the sale, some really poor workmanship mainly with subcontractors, 8 months on still more budget jobs and very poor after sales. Would personally avoid buying from this company.
Bryn · 22 March 2022
Agent replied · 10 June 2024
Hello BrynI’m sorry to hear that you have not been satisfied with Avant Homes. We’d be keen to learn more so that we can assist you in any way that we can.Thank you for taking the time to leave your comments. Hearing feedback from customers is incredibly important to us.In order for the support team to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- And your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
★★★★★ 1/5
TrustpilotDesborough
Desborough, Northamptonshire. Avant destroyed a large hedgerow, now that’s neighbourly of them. I’m no tree hugger but trees and plants are a part of our worlds survival. So well done Avant another nail in the coffin … but who cares! You’ll get rich on tarmac, bricks and concrete. Pat yourselves on the back for no foresight.
King · 5 December 2022
★★★★★ 5/5
TrustpilotA really nice young man ,came here…
A really nice young man ,came here today, to reseal my bath, he was very meticulous, very polite, extremely good at his job a pleasure to have come from Avant Homes ,I couldn't give him enough praise, for doing such a good job well done ADAM KNIVETON 👍 👏
Mr/Mrs · 14 July 2023
★★★★★ 5/5
TrustpilotLouise Coleman from Avant homes…
Louise Coleman from Avant homes (cotchott homes) has amazing customer service skills!! It was an absolute delight to talk to her and she was very informative with the properties in question! Highly recommend
Sophie · 27 June 2024
★★★★★ 1/5
TrustpilotUnsellable house
Avoid, avoid, avoid, the house is a complete waste of money. Site staff avoid to talk to me over my husband! The inside is ruined, we've had black mold coming out the walls, with children in the house!
Amber · 22 March 2024
★★★★★ 5/5
TrustpilotNice custom service.
Nice custom service.Great tips and direction on next step.Offererd financial advisor on the spot.Show house available to have an idea of what final building would look like.
Tolorunju · 2 October 2024
★★★★★ 1/5
TrustpilotHorrendous experience throughout
Horrendous experience throughout since we moved into our house. Staff extremely unhelpful and seemingly know very little about houses and their own processes. Completely unwilling to meet their own obligations to home buyers and just wait for you to give up and stop pestering them. Valid complaints will get you absolutely nowhere.
Phil · 2 April 2023
★★★★★ 1/5
TrustpilotNumerous problems on my new home
Numerous problems on my new home. Took over a year to replace damaged windows highlighted prior to moving in. Damp proof membrane not put in garage and took over a year for them to agree it was their mistake and to rectify. Garden needed digging up as they hadn't put in drainage and it kept flooding. Poor customer service once they have your money
Tracey · 29 October 2021
★★★★★ 5/5
TrustpilotChacefield View
Loving my third Avant Homes at Chacefield View, Denny. With lockdown only a few weeks after move in, has given me time to paint and do the garden to how I like it. Would highly recommend of course.
Graham · 1 June 2020
Agent replied · 10 June 2024
Thanks for leaving us your review GrahamIts really great to hear you are settling into your new home well and making it your own.If we can be of any assistance please do not hesitate to drop us a lineKind regardsAvant Homes
★★★★★ 5/5
TrustpilotLovely meeting with Julia Portington
Lovely meeting with Julia Portington, made my stress free, plenty of knowledge and passion for the industry as well as keeping a good level of humour, credit to the company
Aaron · 6 August 2024
★★★★★ 5/5
TrustpilotWilbur Chase in Ruddington
We moved in at the end of June and have been very happy with both the house the service from the team at the development. The communication and organisation have been very good both during the sales process, around the time of moving in and since!
James · 6 September 2023
★★★★★ 5/5
TrustpilotWOW Fitzwilliam Grange
From the very beginning at the fitzwilliamGrange, the experience was truly exceptional. Lynsey, the sales advisor, exhibited utmost professionalism, ensuring no request was too much trouble. Jade and Ash promptly resolved any issues that arose, demonstrating attentiveness by patiently addressing and rectifying them.
Sunny · 17 November 2023
★★★★★ 5/5
TrustpilotThe site
The site, the cleanliness, the lovely polite and friendly member of staff and of course the house made our visit first class. Thank you very much.
David · 7 October 2024
★★★★★ 5/5
TrustpilotHuddersfield Site team have been great
Moved into our new house in Huddersfield, the site manager has been top class. We had a couple of issues that have been rectified straight away. Build quality has been good and no major issues or delays with completion . The sales team gave us updates here and there sometimes hard to get hold of but overall it’s been a good experience
Ol · 11 January 2022
★★★★★ 5/5
TrustpilotFirst house
The move-in date was delayed a few months however this was due to covid and brexit reasons and probably couldn’t be helped. Other than this I had excellent help from the site manager and deputy and everything I asked for and more was sorted by them, they were very helpful and made moving into my first house very easy!
Michael · 10 June 2022
★★★★★ 5/5
TrustpilotOdettes point Having made an enquiry to odettes point…
Having made an enquiry to odettes point in Yorkshire.From the offset Abi communicated with us promptly and when we visited the site she was very helpful and polite and had knowledgeable about the site.
Stephen · 20 May 2024
★★★★★ 5/5
TrustpilotShow home visit
Laura showed us round 2 properties giving us an idea of what we would get with each style. She was very helpful and answered all of our questions.
Jill · 1 September 2024
★★★★★ 1/5
TrustpilotRUBBISH
RUBBISH. Avant homes broadmeadows, browney. Estate completed over 1 year ago yet roads and paths not completed or adopted by council due to Avant's incompetence. SORT IT OUT
Andrew · 14 April 2022
Agent replied · 10 June 2024
HelloI’m sorry to hear that you have not been satisfied with Avant Homes. We’d be keen to learn more so that we can assist you in any way that we can.Thank you for taking the time to leave your comments. Hearing feedback from customers is incredibly important to us.In order for the support team to investigate this issue further, please could provide us with:- Your full name- And your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
★★★★★ 1/5
TrustpilotTHE WORST EXPERIENCE POSSIBLE YOU…
THE WORST EXPERIENCE POSSIBLE YOU REALLY MUST AVOID AT ALL COSTS REALLY NICE UNTIL YOU EXCHANGE CONTRACTS AND THEN THEY TREAT YOU LIKE DIRT WATCH OUT FOR CATH AS EVERY WORD SHE SPEAKS IS A LIE CANT MISS HER SMALL PLUMP LADY WORKS IN THE SALES OFFICE AT CARLTON IN LINDRICK SITE
Les · 1 March 2023
★★★★★ 5/5
TrustpilotNew Avant Home
I've just moved into an Avant property on the Prince's Point development (Pontefract). The quality of the build is outstanding and the support from the sales team (Sam Eisen) and site team (Paul & Andy) has been incredible - both pre and post sale.I've purchased new build properties previously and no other experience has lived up to Avant Homes - I would 100% recommend to anyone!
Matt · 29 March 2021
★★★★★ 5/5
TrustpilotAbsolutely fabulous from start to…
Absolutely fabulous from start to finish - professional from day one , everyone from the sales team to the site manager etc - high end finish on everything they do - what a team !! Brilliant
Michael · 17 September 2020
Agent replied · 10 June 2024
Thank you so much for your review MichaelGreat to hear that the whole team has been with you every step of the way and that you love the standard of finish.We hope you have many happy years in your new homeKind RegardsAvant Homes
★★★★★ 1/5
TrustpilotJoke of a housing company
Joke of a housing company! Promised so much but don’t deliver! It would be bad enough that they decide not to cut grass areas / pave roads and paths / build promised amenities…but we pay a premium for this service!!“Not our fault”…get used to hearing that plus other excuses!!
Martin · 26 May 2023
★★★★★ 1/5
TrustpilotYou don’t care AVANT !!!
Roads and paths still not finished at Barley Gate Quater,1 year after the last house was built and SIX years after the first house was finished. Not acceptable children tripping over man hole covers on paths and cars getting punchers with the state of the roads but you don’t give a dam do you AVANT.
Anthony · 5 November 2022
★★★★★ 5/5
TrustpilotHighstonehall Hamilton
We bought at Highstonehall in Hamilton and moved in at the start of December. Colina our sales agent was attentive, helpful and friendly throughout the process. The house is lovely and the initial round of snagging attended to quickly. Stevie and William the site manager and assistant have been excellent. Well done Avant.
David · 10 January 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
