Trusted Agent profile · Derby
★★★★★
1,740 reviews across 2 platforms
Cotchett Village, Derby, DE3 0DN
Part of Avant Homes Midlands, see every office.
Avant Homes Midlands's office in Derby, at Cotchett Village, is rated 3.6 out of 5 across 1,740 reviews on two platforms, including 28 Google reviews rated 2.7.
Tell us what you need and we'll put you in touch. Avant Homes Midlands hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Derby.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
5/5
TrustpilotWe have been in our new home at the…
We have been in our new home at the Telford site for 2.5 months and we love it! Our site manager and assistant site manager are incredibly helpful and can't do enough for us. Always show a friendly smile . Would highly recommend Avant and the Telford site.
5/5
TrustpilotJust had Laura come and finish the last…
Just had Laura come and finish the last of our jobs, she's professional and reliable and her work is outstanding. She's great for advice. As someone who is a non DIYer who has to call her dad down from Scotland I appreciate her knowledge, So thanks! She's a real assist to your team!
5/5
TrustpilotEasy to Deal With
The process of purchasing a home through Avant at Danetre Place could not have been easier. Plenty of communication throughout the build including photos, and Natalie J in the sales office always keeps on top of any and all requests. Highly recommended!
Thank you for taking the time to leave a review Ben. Its brilliant to hear you have enjoyed your experience with us and that you have received great customer service. Wishing you all the best in your new home.Best Regards,Avant Homes
1/5
TrustpilotI am overseas buyer
I am overseas buyer, I had bought a 3bedrooms , I reserved the house on May, and I arrived UK on Aug , I had make appointment to visit show room twice , first nobody reply, second change the date and when we arrived the site nobody here. call many times and said ring back me ASAP, nobody reply me. I will never recommend Avant Home as well
5/5
TrustpilotAndy Jones (Avant Homes)
After some re-tiling in our two bathrooms Andy Jones came to reapply silicon as required. Came on time and was informative and helpful and noticed the front door needed adjustment, which he did. Great service from Andy. Many thanks.
1/5
TrustpilotBIG FAT ZERO AVANT HOMES HORRIFIC COMPANY to buy a house with.
HORRIFIC COMPANY to buy a house with.Terrible Customer Service They Do Not Answer Emails Or Calls For 2 Years Straight.Then Your Time Is Up Out Of Contract They Said To Me I Had 2 Years To Get Things Snagged.Absolute Joke.Good Luck Buying Property With Avant Homes Because Your Going Enter Yourself Into a Fit Of Stress.
4/5
TrustpilotEverybody was helpful
Everybody was helpful and the house was built well and on time.
5/5
TrustpilotExcellent customer care from Jessica at…
Excellent customer care from Jessica at Bradley Point. I visited with my friend and was shown round the show home and the plots on site. It was great that the sales lady took time to show us round the site. Great experience, thank you.
5/5
TrustpilotShow home visit
Spoke with Abi today on our visit to the new show home at Eden Fields.
5/5
TrustpilotMoved into our new Avant home at the…
Moved into our new Avant home Vanburgh Gate Chester le Street at the end of October and have found the whole process to be excellent thanks to firstly Julie from Sales and then the site manager Jason followed by Michelle for our after sales service.
1/5
TrustpilotCustomer service is shocking
Customer service is shocking, 3 months to get issues resolved.We have had a smell from our bathroom for 7 months, Thomas Conelly their plumbing contractors can't fix it and never turn up with the correct equipment.Avant Customer Services Sunderland keep passing the issue to different people, ground workers then the plumbers.Not good enough
5/5
TrustpilotJulie has good communication skills
Julie possesses very good communication skills. In my viewing this afternoon, she explained everything clearly in a step-by-step manner. She answered my queries in a straightforward manner; she even brought me to see the surrounding areas in explaining why I need not worry about flooding.
1/5
TrustpilotIs there anyone out there.
Have been trying for nearly 3 weeks to speak to someone about a plot at Barton Point. Tried online booking of appointment, no response. Tried calling. No answer. Left messages, no call back. Messaged on Facebook. No response. Popped over to the site at the weekend and the office was closed. Is this an example of Avant customer service? 🤔
1/5
Trustpilot320k for a home with a leaky roof.
320k for a home with a leaky roof.Avoid at all costs. Nothing but issues. Their staff changes from day to day. So you’re always dealing with someone new.I’ll never buy anything from avant again and would encourage other to avoid too.
5/5
TrustpilotMy experience here is one of the best…
My experience here is one of the best services i have ever had. The lady Vicki knows here onions very well. Excellent customer care service. I would recommend anytime anyday
5/5
TrustpilotAvant Homes - Great Home Builders
Avant Homes are a Great New House Builder.They care from the very Start of the process to the very End and in the Middle.I would have no trouble in recommending them.
Hello PhilThank you so much for your great review. It means a lot to us when we hear from satisfied customers and we're always grateful for a recommendation.Enjoy your new home and continue to live for WOW!Kind regardsAvant Homes
5/5
TrustpilotJames was really friendly and…
James was really friendly and professional
1/5
TrustpilotDon't buy a house with Avant!!!
I would never buy a house with Avant ever again. Worst customer service I have ever experienced. Almost impossible to get hold of, they lie about everything, and they don't care about their customers because "people will always buy houses". Save yourself some stress and dignity and buy a house with someone else
1/5
TrustpilotIf I can give zero I would
If I can give zero I would! Avoid this company!! 2 years later they still not fix our snagging issues, the hole they made when they were trying to find the leak! Until now I can’t use my ensuite and my bathroom still temporarily fixed! Terrible from customer service to higher up management!!!
5/5
TrustpilotAbsolutely fantastic service from…
Absolutely fantastic service from beginning to end, even during this pandemic they have been more than helpful the team at Knaresborough Curtis , Lynsey and Steve have made us feel extremely welcome and we love our new home.Jamie best
Thanks you so much Jamie for your review.To see our team at Knaresborough name checked like this is lovely - you will have made their weekend as they are rightly proud of the development and are passionate about the service they provide.If you need anything they will be there for you in the future too!Thanks againAvant Homes
1/5
TrustpilotDO NOT BUY FROM AVANT HOMES
DO NOT BUY FROM AVANT HOMES! 18 months later and my property is still not built! Updates on build are few and far between, customer services still can't tell me if the roof is on. I'm out of pocket as my mortgage rate has increased as well as my monthly payments. AVOID AT ALL COSTS!
1/5
TrustpilotRate them poorly on NHBC surveys!
Avoid, they really couldn't care less after they have your reservation fee. Anyone who does/has bought from them, they best way to get them to resolve issues is to rate them poorly on your 8 week/6 month NHBC survey. Put on that what's wrong and they'll come to your door within 24 hours to fix it!
1/5
TrustpilotAvant are a terrible company
Avant are a terrible company. Promise you the world then after the money has been handed over not interested. Fitting damaged items and then not fixing them. Not acknowledging any serious issues. Rude and condescending after sales service at managerial level. If i could give no stars i would. Should be investigated by trading standards for all the pledges they make but do not fulfil.
5/5
TrustpilotLaura & Carolyn Avant Ambassadors
Laura & Carolyn are a professional team, fully understanding ‘customer service’.They are friendly & respectful, arrive when they say & complete all tasks (& a few more) as agreed. Nothing is a problem for them. They are ambassadors for Avant Homes.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Avant Homes Midlands hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Derby.
