Trusted Agent profile · Derby
★★★★★
1,740 reviews across 2 platforms
Cotchett Village, Derby, DE3 0DN
Part of Avant Homes Midlands, see every office.
Avant Homes Midlands's office in Derby, at Cotchett Village, is rated 3.6 out of 5 across 1,740 reviews on two platforms, including 28 Google reviews rated 2.7.
Tell us what you need and we'll put you in touch. Avant Homes Midlands hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Derby.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
5/5
TrustpilotFriendly and professional Patricia
We bought a house for our family from Patricia Anderson in the weekend in Tens locks - Market harborough. Patricia's customer service is excellent ! She is friendly , polite , warm , proactive, and hardworking .Her communication is fantastic. We couldn't have been more thankful for her brilliant service ! She is definitely a 💎 gem in Avant sales team !!
5/5
TrustpilotAvant homes
Very pleased with our home. We are first time buyers and chose to reserve a plot with Avant homes. We spoke to a lady called Angela who made our experience very exciting and was great help! She was very responsive if we had any questions whilst we waited for our property to be built.
5/5
TrustpilotHoneyman park Development
Honeyman park is a great estate with a great sales team. Jacqueline McPhee made our process so easy and is always there to help if we have any questions.
5/5
TrustpilotThank You Avant, Great Experience
I've been delighted by the level of Customer Service provided by Avant at every stage of my purchase from sales to after care and everything in-between.
Hi DeniseThank you for leaving a fantastic review for Avant Homes. It's always a pleasure to hear from happy customers and we're glad we could help.If you need anything further, please get in touch with your local Avant team and we hope you enjoy your new Avant homeKind regardsAvant Homes
1/5
Trustpilot5 years Iv been In my home
5 years Iv been In my home, countless faults, threatening behaviour from site managers and still 5 years in the roads aren’t finished. 5 years!!!! I’d like to bill avant for my popped tyres but they can’t fix what they’re legally meant to.
2/5
TrustpilotDidn’t feel we were really given much…
Didn’t feel we were really given much information, other than keep calling back in and checking to see if the plot we are interested in has had its prices released. But with it been further in the development you can’t promise anything! Feel it was a wasted journey.
1/5
TrustpilotHorrific customer service
Horrific customer service. Nobody bothered to reply to our early enquiries regarding a viewing. Once they did pick up the phone, they stayed mute on the other end of the line. Engaged with the chat function of their website only to have the conversation cut short after complaining. What on earth is going on here?Would’ve been a 0/5 if possible. Avoid at all costs.
5/5
TrustpilotAvant new home buy
We found the journey from initial steps of purchase to living in a our home very straightforward. Avant team seem really helpful and haven’t come across any issue that could not be easily resolved
Thank you for your review JohnGlad to hear everything has been straightforward, and the team have helped you every step of the way.Whishing you all the best for the futureAvant Homes
1/5
TrustpilotPlease do not buy a property from Avant…
Please do not buy a property from Avant Homes. Once these people have your money you wont hear from them. the after sales service is almost non existent. and if you want to see the the disgusting and extremely dangerous state the site is left in after the last house has been sold just come along to morisse fields Avant develoment in moulton northampton and see for yourself... UNBELIEVABLE.
5/5
TrustpilotGreat service throughout
Great service throughout, special thanks to Clare for all her help. We love our house.
5/5
TrustpilotGreat customer experience
We’re really impressed by the 2 ladies who showed us round the 3 houses, no pressure sell and a very clear explanation of the next steps! Im very interested now in potentially buying a property.
1/5
TrustpilotThey Just ignore you completely
They Just ignore you completely! After a year in our home, we still have outstanding snags. Major snags, structural snags! I emailed the group operating officer Scott Varley, who I can only assume has had the same incompetency training as more junior members of the Avant team! I warn you, at your peril, buy an avant home! You will regret it!
5/5
Trustpilotfantastic customer service
Just wanted to share a fantastic experience of customer service on the peerfields development We have just had our front door frame replaced over 2 days and I must say that the service from Ian the technician was professional to say the least. Face mask worn throughout the 2 days, polite, informative and excellent workmanship, the area really does look better than new
5/5
Trustpilotsuch high quality stylish home at such…
such high quality stylish home at such great affordable prices. I reserved my property on 10 March and completed on 16th May 2024. Smooth process
5/5
TrustpilotWe had an appointment with the sales…
We had an appointment with the sales person to discuss about 3 and 4 bedroom house. He was great and kindly explained to my family about the development and property. His instructions was clear and our questions were answered as we expected. Thank you so much
1/5
TrustpilotGreat house but shocking customer service
Great house! But Avant Homes are painfully slow at getting snags fixed. My central heating system is still wired incorrectly (upstairs thermostats control downstairs rads for example) and I’ve been in the house over 9 months. No where near as good as other house builders for customer service.
4/5
Trustpilotit was fine
the entire house buying process went smoothly without any major problems. Our questions were always eagerly and comprehensively answered and we were kept informed about the progress of the house construction. After moving into a new house, there are things to improve, but we still wait 3 weeks for someone to fix it. Overall we are satisfied and we can recommend. Avant homes
5/5
TrustpilotThe officer that attended to us was…
The officer that attended to us was very professional and answered all our questions respectfully.The properties viewed were of modern design and pricing is very competitive.
1/5
TrustpilotIv been In my home 4 years now
Iv been In my home 4 years now, I’m still waiting for my bathroom to be repaired from 3 years ago! 4 years and still no tarmac on the roads. The list of troubles Iv had are endless. If I could go back I’d have never bought from avant. Absolute cowboys.
5/5
TrustpilotI love my new house
I love my new house. Avant have been brilliant at fixing any small problems that I have had with the house. The site manager Ian and sales advisor Jenny are amazing at helping you.
Thank you so much for your review Amy.Ian and Jenny will be delighted to read your comments - it will mean the world to them!Really glad to hear that you love your new home......please keep in touch if there is anything else we can do for you.Best wishesAvant Homes
5/5
TrustpilotGreat experience
We had our meeting to pick our options for our house in Bishops Quarter with Sarah and I couldn’t fault our experience. She was so lovely and helpful and advised us where needed.
5/5
TrustpilotGreat service from Lewis at Bishops…
Great service from Lewis at Bishops Quarter, he was really knowledgeable and helpful. Would recommend Avant Homes based on my experience with him.
5/5
GoogleHad a man come out to my front door today on Burbage drive very polite and solved an on going problem forgot to take his name but Thankyou very much good Job done
2/5
TrustpilotVery poor communication
Very poor communication from them - tried to contact multiple times about a development in Seaburn - lacking any detail / left various messages without follow up - don’t bother!
Good afternoon Mr LynchSincere apologies that we have not responded to your enquiry.Please can you email us your contact details to support@avanthomes.co.uk and we will ensure you are contacted immediately.Many thanksAvant Homes
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Avant Homes Midlands hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Derby.
