Trusted Agent profile · Derby
★★★★★
1,740 reviews across 2 platforms
Cotchett Village, Derby, DE3 0DN
Part of Avant Homes Midlands, see every office.
Avant Homes Midlands's office in Derby, at Cotchett Village, is rated 3.6 out of 5 across 1,740 reviews on two platforms, including 28 Google reviews rated 2.7.
Tell us what you need and we'll put you in touch. Avant Homes Midlands hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Derby.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent builder and customer care
Excellent information and explanation of everything. Avant offer the latest environmental technology and even include hedgehog runs in the fences and a bike hook! Modern design for modern living, really well - built and high spec finishes throughout and the best customer care.
5/5
TrustpilotCalum has been amazing and really…
Calum has been amazing and really helpful and informative
5/5
TrustpilotExcellent sales experience
Excellent sales experience - Mel has been fantastic throughout. A pleasure.
5/5
TrustpilotAvant team member
Avant team member, Andy Jones, came and carried out a complex repair and did a fantastic job. A friendly and likeable character, he also took the time to play with our young daughter before he left! Thanks again, Andy.
5/5
TrustpilotStress Free Reservation
Recently reserved our plot on an Avant home at Sorby Village. A daunting process when you don't know where to start but the staff at the showhomes were really helpful specially James who initally showed us round and explained everything. This was then continued by Joe who helped us through the reservation process. They were both really friendly and helped us through each step hopefully the rest of the process will be this straightforward.
5/5
TrustpilotGreat customer service
Lyndsey and Lucy have made the experience of reserving our plot run very smoothly. Their expertise and friendly nature has helped us feel comfortable and confident in all aspects of our build so far. We are very excited to get into our new property as soon as possible now.
5/5
TrustpilotAmazing sales advisors
The sales advisors have been very helpful and supportive during the whole reservation process. They have done everything they could to inform us thoroughly of the process and all the details of the plot. They have transformed a stressful process in an enjoyable and exciting one!
1/5
TrustpilotBarley Gate Quarter Estate, state of roads and paths
Barley Gate Quarter EstateNo problems with house build but very disappointed with finishing off of estate roads and paths.Have lived in house for 2 years with road surface and some paths not finished,which has left an very uneven surface with some manhole covers 2” below the surface. Avant said they would complete roadway and paths when the houses in the middle of the estate were complete, that happened 3 months ago.
5/5
TrustpilotAngela Young at Avant homes has always…
Angela Young at Avant homes has always been so accommodating with our questions. Anytime we pop round to the sales office she makes time for us and is always happy to help. Her experience and knowledge has been so helpful throughput the entire process.
5/5
TrustpilotDelighted with our home and the customer service
We recently bought an Avant home at the highstonehall development.We’ve both been extremely impressed by the level of customer service from Colina, who has been a massive help with the process of the purchase and following up to get us settled in.We are delighted with our new home, the space, storage and design is exactly what we had been looking for.
1/5
TrustpilotAvant NO!
Terrible customer service. We have been left with an abandoned development not built to an acceptable standard as to be adopted by the local authorities and consequently also neglected by Avant. We are left in no man’s land. Not finished by the developers and not adopted by the authorities, and nobody cares! AVOID AVANT AT ALL COSTS!!
1/5
TrustpilotAvant- promise you everything until the…
Avant- promise you everything until the minute you So many defects on our home and they take zero responsibility for.The garden is a swamp and they come out to inspect, and blame our garden furniture complete jokeThe green space around our homes has been left to over grow and become a jungle.Please do not buy from them
1/5
TrustpilotNon existent customer service
Rang on two consecutive days for information about Carlton-in-Lindrick development, was told someone would get back to me - still waiting!! Extremely poor customer service, I am a prospective purchaser and as such, getting in touch with me should be a priority. I suspect, reading other reviews, this is how this developer treats people. Needless to say, I will take my money elsewhere. I would advise others to do the same.
5/5
Trustpilotprocedure
Chloe is helpful and she can answer all my questions clearly.
5/5
TrustpilotTechnician Mark
We’ve had a few issues with our property and usually it Technician Mark that’s attending. He’s been very informative, thorough and a very clean worker and got jobs done in a timely manner
5/5
TrustpilotExcellent Service! You never go wrong with an Avant Home!
You can never go wrong with an Avant Home! I am new to Huddersfield and a first time buyer.From the showrooms to the demonstration of the property, their service is excellent! I can't thank them enough. Always kept me in the know about the progress of the build; Very accommodating, easily accessible to answer questions. You truly will get the New Home experience!Wish I had enough money to buy all their houses! Lol.Excellent!
5/5
Trustpilotfantastic service
We have had a great experience with Avant homes. Hollie in particular at purbeck village has been fantastic, always prompt with replying to our emails and questions. She is always super helpful and friendly - we couldn't have asked for better service! Thank you!
Thank you so much for your lovely review Felicia.Its great to hear that Hollie has delivered you a great customer service and has been able to assist you so promptly.We will be sure to pass on this feedback to our regional team - Hollie in particular will be delighted!Kind regardsAvant Homes
5/5
TrustpilotThis is so nice and lovely experience…
This is so nice and lovely experience and truly Lesley has played the major roles in making this easy and not complicated.She never fails to make us feel special and she never get annoyed of showing us options so many times and she answers all our questions and queries.
5/5
TrustpilotLouise ( Cotchett Park) is fantastic
Louise ( Cotchett Park) is fantastic! She was supportive and excellent. It was a pleasure having her guide us through what could have been a very stressful process. A big thank you to her and her fantastic team.
5/5
TrustpilotGreenlock Place
Our experience with Avant Homes so far has been 5*. Lewis Simms at Greenlock Place has guided us through the buying process seamlessly, and has always been on hand to answer all our questions. We are excited to move into our new house soon.
5/5
TrustpilotJulia and Gavin at Wilbur chase…
Julia and Gavin at Wilbur chase Ruddington are tremendous. They cannot do enough for you when looking to purchase a house on the development. They explained every to us very clearly. They are both an asset to Avant homes.
1/5
TrustpilotShocking aftercare
After 6 months we still haven't got a washer door (we paid £800 extra of integrated washer) or undercounter lights which we also paid extra for. Our velux windows were installed incorrectly, and not been addressed, there are many more snags also, we email weekly, put in formal complaint but not had a response in 2 months
5/5
TrustpilotBetter experience second time round
Our first experience of buying a new build was a bit of a disaster though in the end we were happy enough with the house. Nothing daunted, we opted for another new build and the experience with Avant has been far more positive, even thouugh we were delayed by Covid. After three months we still have a few snagging issues to be sorted but on the whole are very pleased with our new home.
5/5
TrustpilotGreat experience with Abi at Odette's…
Great experience with Abi at Odette's Point in Keighley - very professional and knowledgeable a definite asset to Avant Homes. We were taken through the process of selecting a plot and making a reservation without any pushy sales banter - a joy to deal with.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Avant Homes Midlands hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Derby.
