Trusted Agent profile · Derby
★★★★★
421 reviews across 1 platform
37-38 Iron Gate, Derby, DE1 3GA
Ashley Adams's office in Derby, at 37-38 Iron Gate, is rated 4.4 out of 5 across 421 reviews on 1 platform, including 421 Google reviews rated 4.4.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
5/5
GoogleWe used their mortgage advice service. We dealt with a gentleman called Nick who was very friendly and helpful, going above and beyond throughout the process. Very pleased!
Hi Dave, thank you for sharing your experience with us. We're delighted to hear that Nick provided you with friendly and helpful mortgage advice. Best wishes, Lucy, Customer Relations.
5/5
GooglePhoebe C really helped me when it came to the moving in process, made it painless and very professional, would recommend!
Thank you Ryan for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleCouldn’t recommend the place enough, Molly brough was absolutely brilliant throughout the whole process and made everything so easy.
Hi Mitchell, Thank you so much for your fantastic 5* review! We're thrilled to hear that Molly made the process so easy for you. Best regards, Lucy, Customer Relations Team
5/5
GoogleI had a really great experience with Ashley Adams, backed up with solid customer service. We decided to switch to them as the current estate agent was found wanting when trying to market and sell our house. After 11 weeks of being unsuccessful, we gave Ashley Adams a go and they sold our house within 3 weeks! Very pleased and I would have no hesitation in recommending them to others. Thanks to all involved!!!
5/5
GoogleBecky has been fantastic from start to finish, she has always been more than happy to help.
Thank you so much for taking the time to leave us a five-star review.
5/5
GoogleChelsea was pleasant and helpful from the go, she was straight the point and informative and kept me in the loop throughout the process and also told me what steps needed to be taken to ensure everything was done correctly and to get the property i wished to rent
5/5
GoogleAshley Adams have been an absolute pleasure to deal with. Me and Partner were first time movers and Ashley Adams (especially our point of contact Chelsea) have made this process very easy and clear. Very accommodating and would highly recommend using this service especially if first time movers.
5/5
GoogleExcellent service all through and the people are professional. I received assistance every step of the way and I got a beautiful, new build with them! I love the property. It was what we were looking for and more! I think we have the biggest kitchen in Derbyshire :) My wife and I enjoyed the services that we received from Ashley Adams. I recommend them to anyone who might need their services.
5/5
GoogleI had a great experience with Ashley Adams Matt Wheatley was very friendly and helpful.would highly recommended them as an estate agent
5/5
GoogleGreat work from the team at Asheley Adams. Matthew was great at keeping us informed about any progress and everything went smoothly.
5/5
GoogleThe whole Derby lettings team are fab! Biryani and Sasha were really helpful answering my questions! Joe and Travis are also amazing!
5/5
GoogleI have recently let 2 properties through Ashley Adams and I am amazed at the service that I have received. My initial interaction was with Travis who was very professional. I then dealt with both Sasha and Joe throughout my letting process to which both were always able to provide me with updates on my tenants. I have already recommended friends and would continue to do so in the future.
5/5
GoogleWe’ve brought our first home through Ashley Adams with the help of Katie H and Mattew Thomas, They are amazing throughout a very long experience. Highly recommend buying or selling through Katie!
Thank you Abhijeet for your wonderful words and 5*'s! - Best Wishes, Scott @ Customer Care
5/5
GoogleWe are new to the UK and hope to find a permanent home as soon as possible to start our new life journey. Many thanks to Ashley Adams for helping us to make this dream come true and especially to Riannah Vickers who gave us so much help and advice during the rental process. She was very professional and personable and made the whole process very enjoyable. We will be buying a property here in the future and hope we have the opportunity to work together again.PositiveResponsiveness, Quality
5/5
GoogleSasha has been very helpful and responsive with our queries. She is professional and friendly as well. We're happy with the services she and Ashley Adams offered. Thumbs up and highly recommended.
1/5
GoogleUnprofessional and always try to slow down your application to get you committed in the application so you won’t be able to back out easily. Very Very poor experience
Hello, I am sorry you feel this way please email me at complianceresidential@connells.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleI Rented a flat from Ashley Adam’s recently and the whole process was great. Molly in particular was so so helpful I couldn’t fault it. Thank you so much!
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery friendly customer care team and very timely on delivery…I recommend Ashley Adams Lettings to many clients…looking forward to renting with them again!No disappointments at all👏👏👏 …
Thank you Virginia for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleMegan Riley has been extremely helpful,after returning to the UK after many years she helped us secure a flat with ease and has helped us through the process. Highly recommend her
5/5
GoogleGreat letting agent. Helped me to find my new home. Sasha and Travis were excellent and very professional. Highly recommend
5/5
GoogleViewed a house through Katie Haslam a couple of months ago, so friendly and welcoming, instantly made me feel comfortable especially with how nervous i was, I had no clue what I was doing as a first time buyer haha. Fast forward to a few weeks and she checks in to see how the moving house progress is going. Best agent I have dealt with. Would 100% recommend.
3/5
GoogleCommunication not always the best once they got sale they do give up a bit and poor at calling back or answering phone once they have sale . Nice staff did viewings and prompt with communication through rightmove is good and text to confirm viewings . House buying is a stressful time buy not sure in our experience many agents really seem to appreciate and empathise with this , so they not on their own with this .
5/5
GoogleWe've just rented through Ashley Adams and had Joe as our point of contact. He was very professional and helpful throughout the process. Always there to answer our calls and sorted through our references etc. quickly. We would definitely use them again in the future and would recommend to friends and family.
Hello, thank you so much for taking the time to provide our Derby team with a 5-star review. We are so happy to hear Joe and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.
5/5
GoogleWe’ve just brought our first home through Ashley Adams with the help of Katie H, she’s been amazing throughout a very long experience. Highly recommend buying or selling through Katie!
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
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