Trusted Agent profile · Darwen, Lancashire
Verified
★★★★★
569 reviews across 2 platforms
49 Market Street, Darwen, Lancashire, BB3 1PS
Ainsworth Lord Estates's office in Darwen, Lancashire, at 49 Market Street, is rated 4.4 out of 5 across 569 reviews on two platforms, including 535 Google reviews rated 4.4.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I Dealt with Anthony at Ainsworth-Lord Estates, what a nice guy, He came and valued my house and i decided to instruct him straight away really, very confident ...Read all 4 from sellers
I purchased my home through Ainsworth Lord Estates and feel they provided a very efficient professional service. The staff were always very friendly and happy ...Read all 3 from buyers
The letting process was a professional service from start to finish. It didn't take long before the house was let with some thorough background checks ...Read all 5 from landlords
I've just got my first rented house through Verity at ainsworth-lords estates. She made the experience very easy for me. Very polite, bubbly and easy to talk ...Read all 18 from tenants
Ainsworth Lord Estates is a family run estate and letting agents. based in Darwen and Blackburn. Owners Paul and Deborah Ainsworth Lord live locally as do all members of their long serving and experienced team. We are proud to service the property needs of the people of Darwen, Blackburn, East Lancashire and beyond. Our aim is to make your property experience as stress free as possible. With our exceptional local knowledge we can help you find your dream home, ideal buyer or trusted tenant. The range of property management, conveyancing, mortgage and alternative sale options that we offer enables us to service your property requirements quickly, expertly and all from our Darwen and Blackburn Offices.
Every review we hold for the Darwen office, from every platform, shown as written. First names only.
5/5
GoogleAngela was very helpful and kept things moving in what was a very difficult time for me selling my home of over 40 years. Highly appreciated
Thank you Barbara for posting this lovely review. We appreciate it was a tough process after living there so long but we are delighted Angela was there to help. Thanks for using us and good luck with your future plans.
5/5
GoogleFabulous from start to finish. Special mention to Jenny F who went above and beyond in every way
Thanks Bryony that’s a lovely review and we are so pleased you were really happy with Jenny and the team. Good luck with your future plans.
5/5
GoogleAngela and the team are all fantastic they make house moving an easy process
Its not always any easy process Dennis but Angela and the team aim to make it as stress free as possible so this is a lovely review, thank you.
5/5
GoogleWhat a seamless and stress-free experience! The whole process was incredibly straightforward, thanks to Stephen’s professional approach and expertise. His knowledge and efficiency made everything so easy and I couldn’t be happier with the service. Highly recommend!
Thank you Andy we really appreciate you posting this. It’s a super review and we know Stephen was on hand to help so we’re delighted you were so happy with his service. Thanks for using us the sell and good luck with your future plans.
5/5
GoogleLeeselle and her team have been fantastic to deal with, very knowledgable and have given great advice.
Thank you Shane! 😁 …
5/5
GoogleAs tenants we have always received outstanding service from all the guys at manning stainton. In particular Luke Whaler goes above and beyond and is a credit to the company
Thanks Adam for choosing us and leaving such kind words!
5/5
GoogleJenny was so helpful the whole way through, she was quick at replying and provided regular updates, we managed to complete within 10 weeks of offers getting accepted! Really professional and amazing service!
Thanks Molly for posting this lovely review and I know Jenny was as happy as you to get the sale through quickly and glad she was on hand to help smooth the process. Enjoy your new home.
5/5
GoogleExcellent from beginning to end. Great friendly communication all the way along the sale. Sarah and Pam made the whole process straightforward. Thanks to you all.
Thanks Julie, that's lovely to hear! ❤️
1/5
GoogleI'd give them zero stars if I could. Please avoid these cowboys. I've recently vacated a property that they manage and I've received nothing but threatening emails from Kate, Alex and Gail saying they are going to apply for a CCJ against me, yes I admit that I was owning some rent when vacating however offered them a repayment plan as they stated they were unable to take this from the deposit however I have now had then claim this from the deposit, and they seem to think I'll still be paying the £40 a month offered, not a chance your not getting double from me. The property I vacated was deemed as not fit for human inhabitation due to the dangerous loft and the roof needing a major repairs. I will be taking legal advise and will fight them the whole way as they have new tenants in the property now EDIT in response to the reply from yourselves, notice wasn't given for rent arrears, the rent owed is for the last month and I have emails to prove this and also the threat of a CCJ. The property has been re let as I've been informed by a number of neighbours and for for you saying it needed cleaning, the property was left in the state it was given, I admit I forgot a chair in the small room but that doesn't warrant you trying to claim over £2000 from myself, I will be speaking to my solicitor
We’re really sorry to receive this Nicholas as it is obviously not our aim to upset people. This should really have been posted on the Rentals page but we will look into your complaint and come back to you. However when rent arrears are due we have to protect our client who is owed the monies otherwise they can fall into arrears with their lender. Nicolas, we have now looked into this and we will contact you direct to try and resolve the matter. We do however dispute your review as we have not threatened you with a CCJ, the house has not been re-let as it needs cleaning, the rent is owed to the landlord and he gave notice because of this.
1/5
GoogleIf I could give zero stars i would. Not worth the hassle, the lettings agent was a pain from the start, wouldn’t let us email them across most of the information, had to spend the day rushing around to get the application in. Then to make matters worse they withdrew our application without telling us, until they did it! They said they tried ringing us, however I work 12 hour shifts and work nights so I’m not awake in the day to answer their calls. They expect you to reply straight away and be at the beck and call. I work so I can pay your ridiculous rent prices! People can’t just drop work because you expect them to, whether it’s viewings or filling the referencing out. Also, they never said we had 24 hours to fill in the referencing, so clearly a lack of communication and inept staff. You’ve just lost some really good tenants now.
Amy again you have left this review on the Sales page like your partner and we do feel it is unfair to react with 1 star reviews if things do not go your way. However it its a competitive rental market and please let us state quite clearly, we do not set the rental prices. This is simple supply and demand and if the Government keeps forcing private landlords out of the market rents will rise unfortunately. We sympathise with you having to work but we were clear in our requirements and we cannot be to blame if you didn't respond and we have other tenants waiting. We act for the landlord who wanted to go with the other party and have to look after their interests first. Good luck finding suitable accommodation.
1/5
GoogleRenters - avoid at all costs. Just not worth the hassle. Pulled our application, but did not tell us we had 24hrs to fill out an application. Myself and my partner both have full time professional jobs and had a busy weekend which did not provide time to complete the referencing. Molly claims to have emailed to warn us, but we have found no evidence of this. Also said they had called, but only called my partner not me, when my number was on the form as well. I've had better communication from a brick wall. Generally awkward to deal with.
Sorry James this is the Sales page but we will look into this and come back to you. We have looked into this and reply as we did to your partner above, its a competitive rental market and please let us state quite clearly, we do not set the rental prices. This is simple supply and demand and if the Government keeps forcing private landlords out of the market rents will rise unfortunately. We sympathise with you having to work but we were clear in our requirements and we cannot be to blame if you didn't respond and we have other tenants waiting. We act for the landlord who wanted to go with the other party and have to look after their interests first. Good luck finding suitable accommodation.
1/5
GoogleI came off the phone call shaking, A lady Teresa! Or something similar was rude and abrupt from start! I explained I was in remission from a bad disease but always worked full time and will when I'm finished recovery. A raised voice shouted over mine while I was explaining my current landlord and estate agents are helping me find a new home and putting the deposit down for me as I've put new carpets in the house, trying to explain how good of tenant I have been! I heard a loud voice dictate on a rude manner what is needed to rent a house, obviously knowing what is needed as I explained what I've just put above! This literally put me off instantly on wanting to even use this company now. I explained to the lady she made me feel and I ended the phone call! Shaking and crying because let's face it house searching is hard for a start. I'm utterly disappointed I've even had to write this, but surely the managers aren't allowing their staff to be like this. If this is how this lady treats people who have just fought to live on calls I don't feel customers will be rushing as alot of people have illnesses since the forced covid vaccines! Regards
We are sorry you so upset Kate and this was obviously not our intention. Teresa is one of our most helpful and experienced staff members so we are very surprised however we will look into this and come back to you shortly. We have looked into this now and again we are sorry you felt you need to leave such a poor review and sympathise with your condition and situation. However a manager was sat in the same office whilst this conversation was taking place and we have to disagree completely that raised voices were used and you were spoken to in what you felt was such a poor manner. Teresa simply explained how our procedure worked but unfortunately you didn’t want to accept this. We do however wish you luck finding in finding a new home.
5/5
GoogleLily Boswell is always helpful and responsive in all matters. It’s hassle-free to have the office in managing my letting property. Highly recommended.
Thank you for the positive review!
5/5
GoogleCan't fault the service when selling a property. Always kept up to date with the process and given reasoned advice. Buyer was found quickly and sale went well.
Many thanks Nathan that’s great to hear and we’re delighted everything went well. Thanks for using us and good luck moving forward.
5/5
GoogleAlex from MS has been particularly helpful over the past few days (he’s always helpful and efficient by the way), but as a landlord, I find the admin is always tedious. Alex stepped up and sourced all the information that I needed and delivered the next working day !
Thank you for positive feedback Chris, we are really happy to hear you received the information you needed so quickly and that the process was made easier for you. We truly appreciate your feedback and hope everything continues to run smoothly for you.
5/5
GoogleWe bought our house through you and we received excellent service. You were friendly and communicated well - always calling back when you said you would !
Thank you Simon that is a lovely review and we like to deliver exactly what we promise. Enjoy your new home.
5/5
GoogleGreat service, Luke is a great property manager who is incredibly attentive and any issues raised is dealt with in a very professional manner
Thanks Dane!
1/5
GoogleHorrible, whatever happens to your property will take ages to come and fix, they don’t care that you have children and certain repairs need done as they’re dangerous to them or simply inhumane. I once asked to come and fix the stairs as they where braking literally and were dangerous for my kids and they literally said “move out if you don’t like it”
Hello DP.. I think you have left a review on the wrong agents google profile. WE have no jobs outstanding on any property that has reported any issues with stairs. If we have this wrong, please get in touch so we can attend to your repair. Your landlord will have to authorise the works before we will be able to carry the out the repair so please bear that in mind.
5/5
GoogleJenny and the team were great help in managing the sale of my house. I would highly recommend.
Thank you Harry we really appreciate you posting this and were delighted Jenny and the team were there for you. Thanks for using us and good luck going forward.
1/5
GoogleAs one of their 'fully managed' landlords I have now had to go to the ombudsman due to the incompetence of this company in particular, Paul Ainsworth. Failed to provide: 1. No deposit from my tenant, refused my requests on this for several weeks. 2. No inventory taken 3. No tenancy agreement taken on behalf of the current landlord 4. No copy of the completed references for tenants and guarantor 5. no copy of quarterly property inspections 6.no copy of their complaints and redress scheme, despite requesting it several times 7. Informed only last month my house was burgled last year where keys to house were taken. not reported to the police, locks were not changed, no account of who took the offices spare copy. 8. keys not securely held 9. Denial front door lock being broken by employee despite the action being witnessed. 10. No signed and dated terms of business to the landlord. Landlord not given a copy to retain. There is no signature on behalf of Ainsworth Lords or date. The list is endless...
This is a libellous review full of lies without any basis whatsoever. Reviews of this nature will not be tolerated and passed to our libel lawyers if not removed. Paul Ainsworth-Lord
5/5
GoogleI have been in the process of purchasing my first home and from start to finish nothing has been too much trouble for Gemma. She has been nothing short of outstanding, and very professional when I have dealt with her. She is fantastic and has taken off a lot of stress when buying a home. Highly recommend Ainsworth Lord Estates and Gemma! Harold who has shown me round the property I am buying a few times has also been fantastic - he is very knowledgeable!
Hi Alexandra, Thank you so much for your review! It was a pleasure helping you along your journey.
5/5
GoogleTeddy has been fantastic when I have needed anything and renting with MS has been an easy experience.
Thanks Robyn, glad we could help😊 …
5/5
GoogleI wouldn’t use anyone else but Watts. They consistently provide great customer service, kept me up to date on my property and were honest from the outset. …
Great review thank you Warren, that’s lovely to hear. Good communication and customer service is crucial when selling so we’re delighted Angela was there for you. Thanks for using us again we really appreciate it and good luck with your future plans.
5/5
GoogleThank you Alex for sorting out all the repairs work for me. You’re always so helpful.
Thanks Ifrah!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ainsworth Lord Estates's Darwen office has 569 reviews across two platforms: 535 on Google, 34 on View Agents.
Ainsworth Lord Estates Darwen is rated 4.4 out of 5 across all 569 reviews, and 4.4 out of 5 on Google from 535 reviews.
4 reviews from sellers, rated 5.0 out of 5 on average. For example, David wrote: "I Dealt with Anthony at Ainsworth-Lord Estates, what a nice guy, He came and valued my house and i decided to instruct him straight away really, very confident ..."
3 reviews from buyers, rated 5.0 out of 5 on average. For example, Lesa wrote: "I purchased my home through Ainsworth Lord Estates and feel they provided a very efficient professional service. The staff were always very friendly and happy ..."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Mr wrote: "The letting process was a professional service from start to finish. It didn't take long before the house was let with some thorough background checks ..."
18 reviews from tenants, rated 5.0 out of 5 on average. For example, Todd wrote: "I've just got my first rented house through Verity at ainsworth-lords estates. She made the experience very easy for me. Very polite, bubbly and easy to talk ..."
Ainsworth Lord Estates Darwen, 49 Market Street, Darwen, Lancashire, BB3 1PS.
