Ainsworth Lord Estates Darwen reviews

★★★★★ 5/5

Google

Fantastic friendly staff! Helped us through our sale every step of the way! Deborah went above and beyond what could ever have been expected! Would definitely recommend!

Rebecca · 22 March 2021

★★★★★ 5/5

Google

Viewed a property with Ainsworth Lord Estates in Darwen. Christine showed us around! She was very professional, extremally helpful and had great knowledge of the local area.

Chris · 18 March 2021

★★★★★ 5/5

Google

Brilliant staff. Verity and Sophie was very helpful now I'm in a lovely flat

Jackie · 30 December 2022

★★★★★ 5/5

Google

I am an external bookkeeper for Ainsworth Lord Estates. I have been coming here for almost a year now and I have had the pleasure of working alongside a great team. All the staff here are professional, hard working and very friendly. I have been made to feel like part of the team although I am not an employee. I have been working in particular with Tom Razaq. He is always focused and willing to learn as much as he can. He has progressed a huge amount within this past year and is willing to put the hard work in to gain the best results.

Sarah · 31 March 2019

★★★★★ 5/5

Google

I am an external bookkeeper for Ainsworth Lord Estates. I have been coming here for almost a year now and I have had the pleasure of working alongside a great team. All the staff here are professional, hard working and very friendly. I have been made to feel like part of the team although I am not an employee. I have been working in particular with Tom Razaq. He is always focused and willing to learn as much as he can. He has progressed a huge amount within this past year and is willing to put the hard work in to gain the best results.

Sarah · 16 January 2019

★★★★★ 5/5

Google

I've been dealing with a lovely lady, hannah Wilson. She has been so helpful and friendly and professional. I've been looking for houses for over a year and half. I've met loads of people but there don't match up to the skills and experience like hannah.

Mercedes · 9 February 2024

★★★★★ 5/5

View Agents

Good

Verity helped me move very quickly into a flat in church, kept me updated through ththe process and got me into this flat very quickly 100% would recommend again for her fabulous service

Aaron · 29 December 2017

★★★★★ 1/5

Google

Terrible customer service don’t know how to answer the phone aren’t transparent with their responses

Mo · 30 May 2025

★★★★★ 1/5

Google

Avoid at all costs. Never sent you a cheque in my life.

Simon · 13 March 2024

★★★★★ 5/5

Google

I bought my first house from ALE in December 2019, when I was only 22. At the time this felt like a very daunting task. ALE took the stress out of the equation and made me feel completely at ease. …

Edward · 13 March 2021

★★★★★ 5/5

View Agents

Amazing!!

Well we had a bit of a nightmare time selling our property with another agent, they have a green sign, so had a very low opinion of estate agents. However being with ale has totally changed this! They were amazing getting our sale back on track, coping with my constant worrying and reassuring me the sale was all going on. Great communication from all agents. It was a fantastic experience from the first photos through to completion. Couldn't have asked for better service.

Ashley · 16 March 2018

★★★★★ 5/5

Google

Very pleased with the service that I received Anthony provided an excellent service from start to finish. The sale of my property was conducted effectively and efficiently. Thank you to all the staff that helped.

Sara · 13 March 2022

★★★★★ 5/5

View Agents

Fantastic customer service

Tom from the Darwen branch has been excellent He has kept me up to date with everything and answered all my questions promptly. I think this young man will go far. Thank you for all your help Tom. Alex

Alex · 23 May 2024

★★★★★ 5/5

Google

Christine is very very lady she has a good laugh with the viewers and she is very polite lady Christine is very friendly and professional lady ..

Peter · 22 March 2020

★★★★★ 5/5

Google

if you want an honest reliable agent then choose Ainsworth Lord Estates I have never met such genuine people . They was the most helpful and got me over asking price for my property . I received feedback after every viewing and once the sale started was given an update every week on how it was progressing. Very professional and highly reccomended. I will definatly be using the agent again and I would also like to say you do wonderful things for the community. If I could give more than 5 stars I would !

Steven · 22 June 2016

★★★★★ 5/5

Google

The best Estate Agents to work for by far. It is a fantastic place to work everybody is friendly, approachable and a very close knit team. Looked after extremely well and I find it very rewarding and satisfying within my role here as Sales Negotiator. We are offered training and I am currently studying towards becoming a member of the NAEA ( Property Governing Body ..National Association Of Estate Agents) . A very happy employee ( and tenant ) indeed.

Lisa-marie · 17 January 2016

★★★★★ 4/5

Google

Iv just been on a house viewing with Christine and we are really impressed with how professional as well as friendly it was.

Jessica · 22 March 2021

★★★★★ 5/5

Google

Paul and Debbie are the best letting agents in the whole of Lancashire. First rate service and always go above and beyond expectations!

Daniel · 13 March 2021

★★★★★ 1/5

Google

Never will use again, looking down the bad reviews i see a pattern emerging.When i moved into my rented property with my then 8 month pregnant girlfriend we were looking forward to starting a fresh, but to only be greeted by hidden problems that would only come to light once we moved in. firstly the gas meter had been tampered with and and was deemed unsafe for use there was water leaking in the kitchen and the loft the boiler blew up throwing steam out everywhere (first few days in) the gas fire was spitting out a little bit of dirt so they decided to cut it off . The shower leaked out everywhere the bath plumbing failed and sent water crashing through the living room all over our furniture, damp and mold appeared almost out of nowhere in our living room and both bedrooms but then realized it clearly had been painted over. They had a gas man come out and fix the leaking gas we had so we asked for our gas safe certificate but they said he left it in our property which the never we asked for it on numerous occcasions but we never received anything we reported them to HSE who contacted them but they still never supplied anything. Dont bother with this company they will make the house look aesthetically pleasing but under the surface there's problems after problems DO NOT USE !!!!!!

Lomax89 · 22 June 2015

★★★★★ 5/5

Google

I used ALE when moving up to Blackburn last year and the relationship got over to an excellent start when they were the only company to take time to actually show you around the property properly. After that, combined with the quality of the property, convinced me that this was the right company for me to use. Over the next year I had an excellent experience with ALE, they have excellent opening times, allowing people who work until late to still phone and try and get an issue sorted, and every email I sent was responded to, usually with a small day or so delay, but I didn't once send an email that wasn't responded to. Every time I made a complaint, they did what they could to resolve the issue if possible and they were very flexible with regards to some of my more unusual requests. Also with about four months to go I was interested in moving to another property and they were very flexible with regards to my existing contract. Had I not moved away then I would have continued using ALE, and should I move back I will be using them again.

Kate · 22 June 2015

★★★★★ 5/5

Google

What a fantastic team, we have nothing but praise for this company. From start to finish we were given a great, professional service. When we met Debra we knew we where going to be in good hands, the pictures taken on a 360 degree camera were very impressive and definitely helped us gain many hits on the internet which in turn generated plenty of interest, after each potential buyer was shown round we were promptly given any feedback in a constructive and informative manner. Our house sold in 6 weeks what more can you say!!

Chris · 22 June 2015

★★★★★ 1/5

Google

Never will use again, looking down the bad reviews i see a pattern emerging.When i moved into my rented property with my then 8 month pregnant girlfriend we were looking forward to starting a fresh, but to only be greeted by hidden problems that would only come to light once we moved in. firstly the gas meter had been tampered with and and was deemed unsafe for use there was water leaking in the kitchen and the loft the boiler blew up throwing steam out everywhere (first few days in) the gas fire was spitting out a little bit of dirt so they decided to cut it off . The shower leaked out everywhere the bath plumbing failed and sent water crashing through the living room all over our furniture, damp and mold appeared almost out of nowhere in our living room and both bedrooms but then realized it clearly had been painted over. They had a gas man come out and fix the leaking gas we had so we asked for our gas safe certificate but they said he left it in our property which the never we asked for it on numerous occcasions but we never received anything we reported them to HSE who contacted them but they still never supplied anything. Dont bother with this company they will make the house look aesthetically pleasing but under the surface there's problems after problems DO NOT USE !!!!!!

Lomax89 · 1 April 2015

★★★★★ 5/5

Google

It was quite daunting to consider renting as it was something I had not done before, but ALE reassured me and took on the whole situation. They found just the right tenant in no time who even agreed to pay a years rent up front which was a real advantage for me in my situation. It was just what I needed and ALE helped so much with all the so varied arrangements to do with the rental of my previous home. ALE were brilliant. In no time at all there were nine applicants looking at my property and ALE got one signed up within a day or so ... it was a relief how quickly and professionally they found the tenants and sorted all the paperwork and legal matters. They handled everything to do with finding the tenant and ensuring the house was ready as it should be for the tenant when they moved in . I was so glad I was with them and they knew all about how to sort out my rental quickly and safely. What a relief! They made sure I got the best possible rental price for the property. The tenants have moved in for a year and that is one less thing I have to worry about. ALE showed themselves in all ways whether finding a buyer for a property or helping amateur landlords like myself to be the best around here for sure. I would always recommend them..and I have been most grateful, for their professional support and advice.

Babar · 1 April 2015

★★★★★ 5/5

Google

I used ALE when moving up to Blackburn last year and the relationship got over to an excellent start when they were the only company to take time to actually show you around the property properly. After that, combined with the quality of the property, convinced me that this was the right company for me to use. Over the next year I had an excellent experience with ALE, they have excellent opening times, allowing people who work until late to still phone and try and get an issue sorted, and every email I sent was responded to, usually with a small day or so delay, but I didn't once send an email that wasn't responded to. Every time I made a complaint, they did what they could to resolve the issue if possible and they were very flexible with regards to some of my more unusual requests. Also with about four months to go I was interested in moving to another property and they were very flexible with regards to my existing contract. Had I not moved away then I would have continued using ALE, and should I move back I will be using them again.

Kate · 1 April 2015